Spotware cTrader suggestions, improvements and issues thread

Hi!

Does anyone know, how to show multiple trades on the chart from history.
It works good on web based ctrader, but I don't know how to show it on PC application.

Do you know?

With regards,

SP.

G'day cTrader support,

First off, I'd like to thank you for your team's attitude towards users. It's nice to see multiple modes of feedback, and it's even more pleasing to see many of those suggestions implemented.

I have noticed a strange issue with trend lines. I don't recall it happening at all until recently, so perhaps a recent update caused this. The attached screenshot shows a red and yellow equidistant price channel. Sometimes when I either:

1. load cTrader for the first time that day,
2. change time frames on the same window,
3. or load a workspace...

...the original channel will appear slightly away from where it was intended to be. I duplicated the channel to show the issue in the screenshot; the yellow one is the original which has shifted of its own accord and the red one shows where it was originally. It seems like a pretty small bug, but as I rely a lot on multiple channels this is actually starting to get pretty frustrating.

Hopefully I'm doing something wrong as I'm sure the solution would be simple. Either way I'm looking forward to your response.

Many thanks,
Mike

Hello mjrsaunders,
Thank you for your kind words. We will try to reproduce this issue.
Could you please provide us with more information regarding this issue to help us reproduce it?
We kindly ask you to send us an email at [u][email protected][/u] with the following information:

1. Broker Name
2. cTrader Version
3. A video showing it
4. Computer Specs
5. OS Version

Any other information that may help us reproduce this issue is highly appreciated. Please also reference this forex factory thread so we can recognize it.

I gave up using cTrader after it keeps on logging me out after a few days. I linked my cTrader ID to my broker account and it still does this every few days.

Dear act333,
We are very sorry to hear that you have disconnection issues with cTrader.
Could you please provide us with more details regarding your issue?
When exactly did you begin to experience disconnections?
What happens exactly? Do you have disconnection issues when your are also logged in with just your trading account,or only when you are connected with your cTraderID?
We kindly ask you to send us an email at [u][email protected][/u] with the following information:

1. Broker Name
2. Computer Specifications
3. OS Version
4. Internet Connection bandwidth
5. Your Journal. Your journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%
6. Submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T. Please put the following act333-Spotware cTrader suggestions, improvements and issues thread in the comments section of the troubleshooting information window and send as email to [email protected] with a full screenshot attached showing that you submitted it.

We require as much information as possible to help us reproduce your issue, enabling us to investigate it in detail. Any other information that may help us is highly appreciated.

The keyboard shortcuts to change time frame that are present in the web application are very useful. Can these be put in the main application?

Also not sure why the quick order settings (the ones under the quick trade buttons that put a SL and TP in place at the time of order) are present in the main app but not in the web app.

Cheers

Hello,
Thanks for your suggestion.
Its in our plans to provide users with similar features on all cTrader platforms in the future. Stay tuned.

Like many others have mentioned, ctraders is very resource hungry in my experience (~30-40% CPU usage) .

You might be aware of this already. However, I have found that on weekends, when no new data is getting pumped in from the servers and ctrader is not trying to handle incoming data and plot it, resource usage is very very low(~3% CPU usage). So problem lies within the handling of new data.

Please include Range bars in Ctrader. Don't know why it's still not included on such awesome platform. Please include.

I would like to set the price of the SL / TP for pending orders not just pips. Like in the past.

Hello,
We would like to inform you that it's in our plans to further optimize the performance of our platforms, include Range bars, and provide users with the ability to set the price of the SL / TP for pending orders in the future. However, we cannot provide you with an ETA. Stay tuned.

Hi CTrader,

since the last update (21/03/2016) starting up ctrader takes for ages. Even after a half an hour I still have blank chart windows...
(Broker FXPRO, 12 charts on a 4 monitor system, running on a VERY powerful work srtation. Everything else working fine, ctrader was ok until I updated it on the 21st)
Also, please let users decide about the NUMBER OF CANDLES LOADED in charts (chart history) as in that case we could limit it -speeding the platform up.
Please sort it out ASAP.
Thaank you.

Running cAlgo on VPS with live account. The platform spontaneously disconnects from trading server, and doesn't re-establish connection. Open live positions suffered significant losses as price action moved during connectivity loss.

The spontaneous log offs have to be addressed as a high priority item.

Also, there must be a mechanism to alert if the platform losses connectivity with the trade server for more than t seconds. At current state the solution is not scale-able since one cannot have confidence risking larger volumes with these vulnerabilities unaddressed. Certainly not with client money in fiduciary.

These issues must be addressed before all 'bells and whistles' features planned/suggested if the product line is to be taken seriously. Otherwise, it is a gimmick.

Please give the mentioned issues the highest priority

In your mobile app, minute level time-frames are very granular. Not sure if many people are using all those. I don't expect many scalpers to be actively trading through mobile.

But hourly time-frame jump to H12 after H4. Can you please introduce atleast H8 (if not H6) as well? These are the time frames which I believe many people are looking at and are missing from the app.

Thanks.

Hi cTrader,

Couple of questions/requests:

 

1. Ability to set multiple partial TPs, trailing stops and SL to BE once price has reached a certain level of profit on pending orders.
   Is this at all under consideration? I am about to pay a coder to complete this for me and would like to know if it's on the cards for the cTrader development team.
2. Ability to navigate to a particular date on a particular time frame without having to scroll through pages of data.
3. Ability to choose what increments of price to display on the price axis and choose font size for the price axis only.
4. cTrader compared to MT4 has definite lag issues in Windows, I have upgraded PCs and I'm way over spec'd for simple charting yet still have performance issues. Please address.
5. Backtesting functionality like Ninjatrader so you can replay previous PA across all instruments and practice trade your strategy on the weekend.

cTrader is incredible compared to MT4 which is an extremely outdated piece of software but there are some simple things that need fixing to really be able to challenge the dominance of that other inferior software package. Many of these are mentioned in this thread and I have added the ones that affect me the most above.

Hello roni762583,
The spontaneous log offs are very often the result of unstable connections (An unstable connection isn't equal to a slow connection.), viruses, antivirus blocking some packages. We kindly ask you to have a look at the troubleshooting section of our user support site.

Hello breaststroke, nhen,
Your suggestions will be taken into consideration. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/
and vote for the existing suggestions: Advanced protection for pending orders, Multi-currency Backtesting
It's in our plans to further optimize the performance on all cTrader platforms in the future. Stay tuned.

Sorry to say but the vote stuff is useless. There is a suggestion for range bars, It's been like more than 3 years? You guys still don't have it in your platform. Should we wait for more 3 years? And still you guys say to vote lol.

Thanks to CTrader for following up on some of the suggestions on here.

I would really like to see the option to display the price bars/candles on the foreground, rather that have every indicator and line display on the top of the price bars. To me the price bars are the most important feature of a chart and shouldn't be hidden by other items.

Any plans to make an OSX native application like the windows app?

thanks for your time.

Hello all,
We would like to inform you about the new order types that will be introduced in the upcoming releases of cTrader.

1. Trigger side for Stop Orders
The trader will be able to choose the trigger side for Stop and Stop Loss orders using the new trigger side buttons illustrated below.

Figure 1. Trigger Side Buttons

Behavior:

1. Stop Order (#1 on Fig.1)
   1. Buy order
      1. Trade Side (Default) - the order will be triggered by the Ask price higher or equal to the order price
      2. Opposite Side - the order will be triggered by the Bid price higher or equal to the order price

      
      
      

   2. Sell order
      1. Trade Side (Default) - the order will be triggered by the Bid price less or equal to the order price
      2. Opposite Side - the order will be triggered by the Ask price less or equal to the order price

      
      
      

   
   
   

2. Stop Loss Order (#2 on Fig.1)
   1. Buy position
      1. Trade Side (Default) - the order will be triggered by the Bid price higher or equal to the order price
      2. Opposite Side - the order will be triggered by the Ask price higher or equal to the order price

      
      
      

   2. Sell position
      1. Trade Side (Default) - the order will be triggered by the Ask price less or equal to the order price
      2. Opposite Side - the order will be triggered by the Bid price less or equal to the order price

      
      
      

   
   

2. Double Trigger Method for pending orders

Figure 2. Double Trigger Method

Behaviour:

1. Stop Order/Stop Limit Order
   1. Buy order
      1. Double Trade Side - the order will be triggered by the two consecutive Ask prices higher or equal to the order price
      2. Double Opposite Side - the order will be triggered by the two consecutive Bid prices higher or equal to the order price

      
      
      

   2. Sell order
      1. Double Trade Side - the order will be triggered by the two consecutive Bid prices less or equal to the order price
      2. Double Opposite Side - the order will be triggered by the two consecutive Ask prices less or equal to the order price

      
      
      

   
   
   

2. Stop Loss Order
   1. Buy position
      1. Double Trade Side - the order will be triggered by the two consecutive Bid prices less or equal to the order price
      2. Double Opposite Side - the order will be triggered by the two consecutive Ask prices less or equal to the order price

      
      
      

   2. Sell position
      1. Double Trade Side - the order will be triggered by the two consecutive Ask prices higher or equal to the order price
      2. Double Opposite Side - the order will be triggered by the two consecutive Bid prices higher or equal to the order price

      
      
      

   
   
   

3. Limit Order
   1. Buy order
      1. Double Trade Side - the order will be triggered by the two consecutive Ask prices less or equal to the order price

      
      
      
      
      

   2. Sell order
      1. Double Trade Side - the order will be triggered by the two consecutive Bid prices higher or equal to the order price

      
      
      

   
   
   

4. Take Profit Order
   1. Buy position
      1. Double Trade Side - the order will be triggered by the two consecutive Bid prices higher or equal to the order price

      
      
      

   2. Sell position
      1. Double Trade Side - the order will be triggered by the two consecutive Ask prices less or equal to the order price

      
      
      
      

   
   
   

Limit and Take Profit orders won't support the single/double Opposite Side trigger method. A full list of available trigger methods and trigger sides are shown below:

Figure 3. Trade side variants

3. New Trailing Stop Loss Location

Figure 4. Trailing Stop Loss Orders

The trader will be able to apply Trailing Stop Loss prior creating an order (Fig. 4) and also define it in the QuickTrade settings dialog (Fig. 5) for all new orders.

Trailing stop loss behaviour:
The trader will specify the Stop Loss level (Fig. 4). The distance between the entered Stop Loss level and the execution price for. The trailing stop loss will be set at the pip distance configured.
Whenever the price moves in the traders favour, the trailing stop is being modified every one pip. When the price moves against the Trader, the Trailing Stop is not moving

Figure 5. Trailing Stop Loss in quicktrade settings

4. Relative Protection Levels

Traders will use either relative or absolute values when applying their Stop Loss, Trailing Stop Loss or Take Profit.

A trader may set the protection level in either Pips or absolute price (Fig. 6). When the trader clicks the Pips field or the Price field, the field is becomes editable. The other field is disabled and changes value automatically depending on field which is actively being edited.

Figure 6. Relative Stop Loss/Take Profit levels

5. Stop Limit Orders

Figure 7. Stop Limit Order

Stop Limit Orders will be a newly introduced order type accessible through a new tab.

Behaviour:
Trader sets stop price and market range for limit order. Limit price will be above stop price for buy orders and below stop price for sell orders.
When the market reaches a specific rate the order is triggered like Stop Order.

6. One Cancels Other Orders (OCO)

Figure 8. OCO Orders creation and modification

Figure 9. OCO order icon in tradewatch

OCO Orders will be introduced and can be managed from OCO order windows and the Tradewatch in cTrader.

Behaviour:
A Trader can link 2 pending orders to become one OCO Order
If one order changes status from Accepted to Filled, the linked order is cancelled. The OCO Order is executed
If one order changed status from Accepted to Cancelled or Rejected, the OCO Order should be cancelled