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FXCM Discussion

  • #8,401
  • Jan 6, 2016 5:04pm Jan 6, 2016 5:04pm
Quoting Jason Rogers
{quote} Hi Elovv, I notice your forum profile mentions that you live in Sweden. If you have an FXCM UK account, then it can be denominated in British Pounds, Euros or US Dollars. The MT4 charts on our GBP and EUR servers have already been updated. However, the update for USD MT4 servers is still pending. Was your question specifically about a USD-denominated MT4 account? If so, I will update you when I have more information on that.
Hi Jason!
Thanks for Your answer. I have a USD account. Can I change it to a EUR account? How long time do You think it will take before USD acc are updated?
And how is it with demo accounts? For now I have a USD demo, and there is different spread on marketw/chart. Is demo acc with EUR correct?
Best wishes
  • #8,402
  • Jan 6, 2016 5:13pm Jan 6, 2016 5:13pm
Quoting adam777
{quote} Hi Jason How close is the DOM feature to being released, or is it already part of Marketscope 2.0? Cheers Adam
Hi Adam,

I don't have an ETA for you at this time but will let you know when I have more information on that.
  • #8,403
  • Jan 6, 2016 5:32pm Jan 6, 2016 5:32pm
Quoting Elovv
{quote} Hi Jason! Thanks for Your answer. I have a USD account. Can I change it to a EUR account? How long time do You think it will take before USD acc are updated? And how is it with demo accounts? For now I have a USD demo, and there is different spread on marketw/chart. Is demo acc with EUR correct? Best wishes
It's my pleasure, Elovv

Yes, you can convert your existing USD account into an EUR account. Please email your request to [email protected] and our Operations department will follow up with you regarding that.

I don't have an exact ETA on when the charts on our USD MT4 servers (live and demo) will be updated but am hopeful it will be soon. I will keep you all posted. In the meantime, you can see updated MT4 charts by registering for an EUR-denominated MT4 demo account on this page: http://bit.ly/1KHmsZ1
  • #8,404
  • Jan 7, 2016 12:41am Jan 7, 2016 12:41am
Quoting Jason Rogers
{quote} Hi Elovv, I notice your forum profile mentions that you live in Sweden. If you have an FXCM UK account, then it can be denominated in British Pounds, Euros or US Dollars. The MT4 charts on our GBP and EUR servers have already been updated. However, the update for USD MT4 servers is still pending. Was your question specifically about a USD-denominated MT4 account? If so, I will update you when I have more information on that.
I hope the spread for USD mt4 servers gets corrected soon! Looking forward to it. -Jason
  • #8,405
  • Jan 7, 2016 2:37pm Jan 7, 2016 2:37pm
Update to Trading Station Desktop

Just a quick heads up: a new version of Trading Station Desktop is now available.

That means the next time you log into the platform after this weekend, it will automatically update you to the latest version. If don't want to wait, then you can install the new version now: http://bit.ly/1O20wZ1

It was first released on 21 December 2015, so if you installed the platform after that date, then you already have the latest version.

New features include:

  1. Stop-Limit and Trailing Stop-Limit orders
  2. Multiple Marketscope charting windows
  3. Ability to save multiple logins

Please let me know if you have any questions about the update.

Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.

  • #8,406
  • Jan 8, 2016 8:27am Jan 8, 2016 8:27am
Quoting Jason Rogers
{quote} It's my pleasure, Slowben Each introducing broker has its own requirements. Since Trade Interceptor requires a standard account, you have a couple of options: Set up a standard account through Trade Interceptor to use their mobile platform. (2k minimum opening balance) Open a mini account with us directly and use our Trading Station Mobile app or the MT4 Mobile app. ($50 minimum)
Hi Jason,
Thanks for clarification. Great job.

regards
slowben
  • #8,407
  • Jan 8, 2016 1:49pm Jan 8, 2016 1:49pm
I want to start using MT4 as a trading platform as well as an analysis tool so everything is in one place - makes life easier for day trading. I am attracted by the FXCM low spreads on their nice tax efficient spread bet account. For me it is probably just for DAX trading but maybe more of things go well. Whats the general wisdom for firstly getting orders accepted by the FXCM servers and secondly a decent response time without massive slippage. Is it worth using MT4 for execution or is it better to stick to the FXCM proprietary platform for orders? I have used FXCM before and am well aware of the historical issues so need to carry out appropriate due diligence.

Views please.

Jason Rogers
I have sent you a PM - I need some tech assistance trying to sort out response times and orders not being accepted. Please take a look.
Katte, kabuto no o wo shime yo. Size doesn't matter, leverage is the killer
  • #8,408
  • Jan 10, 2016 6:39pm Jan 10, 2016 6:39pm
I am facing a problem with the automatic updates of FXCM trading station. Something about having to add an Outlook Profile to complete the update. Any suggestions guys? Thanks
  • #8,409
  • Jan 10, 2016 7:12pm Jan 10, 2016 7:12pm
Quoting Majd
I am facing a problem with the automatic updates of FXCM trading station. Something about having to add an Outlook Profile to complete the update. Any suggestions guys? Thanks
Do a full uninstall and reinstall
  • #8,410
  • Jan 11, 2016 1:42pm Jan 11, 2016 1:42pm
Quoting Jason Rogers
Update to Trading Station Desktop Just a quick heads up: a new version of Trading Station Desktop is now available. ....
Why aren't charts auto saved upon closing anymore? Why does simply opening Marketscope always open the default layout now rather than the last used? The platform is irritating to use since this update.
  • #8,411
  • Jan 11, 2016 3:26pm Jan 11, 2016 3:26pm
hi Jason,

Just to let you know, I encountered an error regarding spreads displayed by trading station desktop and mobile.
Didn't have time to crunch it down, yet I was trading 20k in EURCAD and P/L stood at $1.2 difference. That's odd (tough it's the first time I see it). Put the heat on your IT guys cause now there are 3 type of spreads fxcm operates with (for an ECN, right?, between mt4, trade station desktop and mobile).
Thanks!
  • #8,412
  • Jan 11, 2016 3:42pm Jan 11, 2016 3:42pm
Quoting hatzius
hi Jason, Just to let you know, I encountered an error regarding spreads displayed by trading station desktop and mobile. Didn't have time to crunch it down, yet I was trading 20k in EURCAD and P/L stood at $1.2 difference. That's odd (tough it's the first time I see it). Put the heat on your IT guys cause now there are 3 type of spreads fxcm operates with (for an ECN, right?, between mt4, trade station desktop and mobile). Thanks!
Got it:

In trade station mobile Net P/L is displayed incorrectly.

For 20k in EURCAD, my gross pl was 7.45 (after com 2.4) net pl was 5.05 (on trade station desktop).

On the mobile platform, net pl was 5.3
Scalping mobile version can turn even trades into losses.
P.s. During the trade there was a $1.2 difference. I know that it may sound incoherent - yet it is what it is.
  • #8,413
  • Jan 11, 2016 4:17pm Jan 11, 2016 4:17pm
Quoting hatzius
{quote} Got it: In trade station mobile Net P/L is displayed incorrectly. For 20k in EURCAD, my gross pl was 7.45 (after com 2.4) net pl was 5.05 (on trade station desktop). On the mobile platform, net pl was 5.3 Scalping mobile version can turn even trades into losses. P.s. During the trade there was a $1.2 difference. I know that it may sound incoherent - yet it is what it is.
here;s the proof (took this trade just to show the error):

desktop:
Attached Image (click to enlarge)
Click to Enlarge Name: tradestation_desktop.jpg Size: 29 KB


mobile:
Attached Image (click to enlarge)
Click to Enlarge Name: tradestation_mobile.JPG Size: 47 KB


therefore, tradestation mobile doesn't calculate both commissions, which is inconvenient to me (it was fine before, plus that's the same platform and presumably data feed).

thanks
  • #8,414
  • Jan 11, 2016 5:11pm Jan 11, 2016 5:11pm
Quoting slowben
{quote} Hi Jason, Thanks for clarification. Great job. regards slowben
It's my pleasure, Ben
  • #8,415
  • Jan 11, 2016 5:13pm Jan 11, 2016 5:13pm
Quoting revoli
Jason Rogers I have sent you a PM - I need some tech assistance trying to sort out response times and orders not being accepted. Please take a look.
Thanks for your message, Revoli. I have responded to your PM.
  • #8,416
  • Jan 11, 2016 5:14pm Jan 11, 2016 5:14pm
Quoting Majd
I am facing a problem with the automatic updates of FXCM trading station. Something about having to add an Outlook Profile to complete the update. Any suggestions guys? Thanks
Quoting RichFXTrades
{quote} Do a full uninstall and reinstall
Hi Majd,

I suggest you try doing a full uninstall and reinstall as RichFXTrades advised. Trading Station will give you the option of saving your previous settings when uninstalling.

Please let me know whether or not that works for you.

Thanks,
Jason
  • #8,417
  • Jan 11, 2016 5:19pm Jan 11, 2016 5:19pm
Quoting mlacoco
{quote} Why aren't charts auto saved upon closing anymore? Why does simply opening Marketscope always open the default layout now rather than the last used? The platform is irritating to use since this update.
Hi Mlacoco,

I couldn't replicate the error you described. My chart configurations are still saving for me when I exit the platform. Before closing Trading Station, save your chart setup as a layout file, and see if that solves the problem for you. Go to "Layouts" > "Save Layout As" and then name your layout file. If that layout doesn't automatically load when you re-open the platform, go to "Layouts" > "Open Layout" and open the layout file you saved.
  • #8,418
  • Jan 11, 2016 5:21pm Jan 11, 2016 5:21pm
Quoting hatzius
hi Jason, Just to let you know, I encountered an error regarding spreads displayed by trading station desktop and mobile. Didn't have time to crunch it down, yet I was trading 20k in EURCAD and P/L stood at $1.2 difference. That's odd (tough it's the first time I see it). Put the heat on your IT guys cause now there are 3 type of spreads fxcm operates with (for an ECN, right?, between mt4, trade station desktop and mobile). Thanks!
Quoting hatzius
{quote} Got it: In trade station mobile Net P/L is displayed incorrectly. For 20k in EURCAD, my gross pl was 7.45 (after com 2.4) net pl was 5.05 (on trade station desktop). On the mobile platform, net pl was 5.3 Scalping mobile version can turn even trades into losses. P.s. During the trade there was a $1.2 difference. I know that it may sound incoherent - yet it is what it is.
Quoting hatzius
{quote} here;s the proof (took this trade just to show the error): desktop: {image} mobile: {image} therefore, tradestation mobile doesn't calculate both commissions, which is inconvenient to me (it was fine before, plus that's the same platform and presumably data feed). thanks
Hi Hatzius,

Thanks for the details you provided regarding this problem with Trading Station Mobile. I've shared this information with my colleagues in tech support, and they will investigate it further. I will let you know when they have a solution.

Thanks,
Jason
  • #8,419
  • Jan 11, 2016 6:12pm Jan 11, 2016 6:12pm
Quoting Jason Rogers
{quote} Hi Mlacoco, I couldn't replicate the error you described. My chart configurations are still saving for me when I exit the platform. Before closing Trading Station, save your chart setup as a layout file, and see if that solves the problem for you. Go to "Layouts" > "Save Layout As" and then name your layout file. If that layout doesn't automatically load when you re-open the platform, go to "Layouts" > "Open Layout" and open the layout file you saved.
Not so much an error, just an annoying behavior. I've been using the platform for years, and the behavior is definitely different.

Yes, I've saved a layout, didn't have a choice. If a layout isn't created and saved, nothing is retained at all after closing marketscope. Opening marketscope either with ctrl-M or charts > New Marketscope (which used to just be *open* marketscope) loads the default layout. I can open the layout file fine, but didn't need to in previous version, it simply loaded when I opened marketscope. Now I have to open the layout, which opens in another window (also annoying). Any changes have to be saved manually to retain them - even just drawing a line on the chart. "Do you want to save changes to layout ___?" Of course I do, and the previous version just did it without asking. None of this makes the software unusable or impairs functionality, it's just irritating, and there doesn't seem to be any benefit or purpose behind it.

I performed a clean install several times because I thought there's no way this behavior was intentional, but the only way to avoid it is to copy the previous versions files from an old backup to the install directory.
  • #8,420
  • Jan 12, 2016 8:33am Jan 12, 2016 8:33am
Hi, I would like to know will the spread/commission be charged higher during high volatile times (like OANDA). Is there anywhere I can check real-time/past history of the spreads+commission? Well noted about charging 4USD per Lot.
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