IC Markets

Hey,

Check this out!

HAHAHA

any one lost connection again?

Important Update Network Service Disruptions
Dear Trader,

This email is to update you on the network service disruptions IC Markets have been experiencing intermittently over the last two weeks.

IC Markets (ICM) servers are hosted by oneZero Financial (OZF) in the Equinix NY4 data center in New York. Since the 5th of October public internet access to our servers and to that of all OZF hosted clients has been disrupted on an intermittent basis, mostly during the European and North American trading sessions.

Initially OZF informed us that the cause of the disruptions were hardware and ISP related. Given the nature of the outages this made complete sense so ICM and OZF acted on this basis and took appropriate measures to fix what was then believed to be the problem. Shortly after ICM communicated this to clients the network went down again. It was at this stage that OZF informed us that the outages were in fact the result of a deliberate denial of service (DDoS) attack against their entire network. We must stress that a DDoS attack is not hacking, it is an effort bring down a network to stop people from accessing a server.

Before we continue explaining what happened, we have to address the seriousness of the issue and the lack of information flow from IC Markets. At no stage during the DDoS attacks which lasted between 20 minutes to just over 1 hour was any clients information or trading account compromised. ICM and OZF believe that the attacks occurred purely for the purpose of causing mass disruption to all clients of ICM and OZF. We have been unable to email clients to inform you of the attack until now, after they have stopped, as this may have introduced new risks.

These are extremely special circumstances that we must take full responsibility for and which we must make right with you, our clients. We are committed to ensuring that all affected clients are heard by our support team and management, and reimbursements are made where appropriate so no client bears a loss as a direct result of these attacks.

IC Markets have been working frantically with oneZero and other service providers to put measures in place to prevent such attacks in the future. Some of the measures we have taken include adding another 15 MetaTrader 4 data centers (currently the most of any broker globally), working with ISPs to manage our traffic better and a complete overhaul of our NY4 setup and its redundancy to other data centers across the globe.

We value you as a customer and want you to know that we are doing everything in our power to make this right. If you were affected by the network disruptions over the last week or would like a call for a more comprehensive explanation then please contact our support team[email protected].

Kind Regards,
IC Markets

IB http://icmarkets.com/?camp=1686

Dozens of major websites crash all at once

Read more at:
http://economictimes.indiatimes.com/...campaign=cppst

IC Markets have re-imbursed me all my lost trades

My confidence has been restored.

Keep it up IC Markets.

Totally unrelated to ICM problems. The crashes in that article were a "technical problem", a totally different ISP and they specifically state it wasn't a result of a DDoS. What ICM and OZF are experiencing is confirmed as a DDoS. Why the hell they didn't have a backup plan......????

The information from ICM comes after how many days of interruptions?? Too little too late (again) and final nail in the coffin for me, my funds have already been withdrawn.

if you have already made up your mind then good luck, good to know you got your funds back so quickly.

Received an email from support this morning

Below is a screen grab of the trade with the candle high as described (about 15 pips away from the close):



I have been informed that the loss was due to a news event and that one should have "add the spread".

Obviously I was unable to "add the spread" because the service outage well documented in this and other threads meant I was unable to see the spread. Also, (once again citing the obvious), their service outage made it impossible to adjust or even cancel the stop as is reasonable for any trader to do just prior to a scheduled news event.

In communications about this case with them, IC Markets have failed to acknowledge their service outage and how this effected me. They have also upheld the loss.

Very, very disappointed.

After all this things in the last two weeks - i hope, that i can trade with ICM better from Monday on.
I trade with Pending Orders - hope so it will going fine.

You can see the real time spread by placing a Spread Indicator on your chart. They are upgrading the infrastructure to provide better services in future.

Stay with IC Markets

I am IB with them from last 3 and half years even I had many questions before but now I think they are doing good.

http://icmarkets.com/?camp=1686

hi all..

i still cannot login into my mt4.. can anyone help me?

thanks.

Live and demo are both OK at IC. They have several new servers on line also so it is likely at your end not theirs but who knows.

So when they were totally stable you had questions, but now that servers are going down all over the place you think they're doing good??!!?? I think that speaks for itself.....

Good to know I got my funds back?? Are you serious?? With spin like that, you should go into politics.

All the servers are working OK, Can you post what error you got ?

Little Update . . . Everything works fine for me now since Monday. (Real and Demo) - I stay with IC .

Why my pc still cannot login? While i can login using my android and ipad... hmmm too sad.. i m excited trade with icm.. i made 1000% in demo.. and later on made more 100% in real account... is that pc's technical problem? Please help me sir..

The servers name keep changing and loading.. end up with common errors..
I have uninstall and re-installed more than 2 times.. including downloaded new exe file from the icm website.... i dont know what to do.. the internet connections is ok.. others platform running smooth... this problems occured since icm servers down..

Ask for help from support if needed they will use online tools to resolve ur issue.