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Does anyone have any experience with Dukascopy?

  • #101
  • Sep 11, 2015 7:59am Sep 11, 2015 7:59am
I used to have account with them. Decent brokers. Did not play any games. Spreads are good.
  • #102
  • Sep 12, 2015 6:18pm Sep 12, 2015 6:18pm
Lags are even better...
Slippage even on news release.
My account just expired due to inactivity. I won't go through the crazy process of opening an account with they.

"it's byrocracy at the highest level." Not that's not birocracy, that is already stupidity what they do.

I told to fix the JForex and actually I did for me but it wasn't approved to have it as default.
Android platform... Have you ever dream about how to spend like 2000-50000 man hour project to make 50x slower running app then a 500 h one?
I want to buy PATIENCE
  • #103
  • Sep 12, 2015 6:24pm Sep 12, 2015 6:24pm
Quoting CatMan
The execution of my orders at Dukascopy had big slippage. And with BIG I mean ... Insanely BIG !!! I had an EA running at NFP on Friday 5 june. {image} My orders during normal market conditions had a SL of 9 pips but got regularly executed at 11 pips. I asked a question to my account manager about that slippage but got never an answer. Dukascopy was so kind to pay me (after I requested) about 25% back of the loss I incurred due to the extreme slippage of the NFP order on the inserted picture. For me Dukascopy "Deep Liquidity" was not able to execute...
What, you are crying for 9 pip slippage, at NFP?
I would be happy if I would have only just that...
At NFP it is normal to not filed my 5 slippage so I set to 50. With 20 pip usually is filled, sometimes not
I want to buy PATIENCE
  • #104
  • Sep 15, 2015 12:41am Sep 15, 2015 12:41am
Quoting matheszabi
{quote} What, you are crying for 9 pip slippage, at NFP? I would be happy if I would have only just that... At NFP it is normal to not filed my 5 slippage so I set to 50. With 20 pip usually is filled, sometimes not
Please read the post more carefully Matheszabi. On my regular orders, most of my orders ... I got a slippage against me of 2 pips ! My SL was always at 9 pips and usually I had to endure a loss of 110$ before commission.
But at the moment of the NFP that you see on the picture my orders were executed at the worst possible moments resulting in 1 trade (red on the picture) with a "slippage" of 120 pips !!!!! With 1 full lot of 100.000$ that I was trading, this gave me an additional loss of 1200$ (slippage only) and the previous trade on the same day had a slippage of about 60 pips ! (blue on the picture) Both trades executed at the worst possible price on the very top of the spike. After my complain they paid me back about 25% of the loss.
A broker makes with his client an agreement to EXECUTE at the client's instructions. When a broker fails to "broker" it all ends ...
The broker is responsible for: Technical overload on his servers at the moment of extreme volume, the amount of liquidity providers where he has contracts with and his decision with who he works and with who not, and than there is the priority of my order etc etc . It is to easy to trow a client's order in "the market" and pray to God that it goes well ...en when it goes wrong: The client pays !!!
Study the picture a bit and start to get scared, because this can happen at any moment to you too !!! Or was the CHF Swiss Frank debacle an announced news event ?
http://www.forexfactory.com/attachme...5&d=1435828164
Attached Image (click to enlarge)
Click to Enlarge Name: DukaExecution23334224.jpg Size: 154 KB
  • #105
  • Sep 27, 2015 7:31am Sep 27, 2015 7:31am
I've just looked into what happened on 5th June 2015 at 12:30 on EUR/USD due to NFP. Tick chart attached.
EUR/USD has crashed from 1,12765 to 1,11707 (106 pips) without intermediate ticks.
I think, Dukascopy could not take the responsibility for this 106 PIP out of your 132 PIP loss and that's why they paid you back about 20-25% of your total loss, since after this big jump they should have had time (and ticks) enough to stop your position.
Attached Image (click to enlarge)
Click to Enlarge Name: Chart_EUR_USD_Ticks_snapshot.png Size: 31 KB
  • #106
  • Sep 29, 2015 3:56am Sep 29, 2015 3:56am
Quoting Mevo
{quote} Exactly, I am asking myself the same question ! Rockit: If Dukascopy commissions are "high", who offers better ones ? If Dukascopy spread is "large", where do you get a better one ? If all else is "average", where do you get overall better conditions ? What a joke
fxgrow netstation(ecnplus)
focus while relaxed to see better
  • #107
  • Oct 4, 2015 2:45pm Oct 4, 2015 2:45pm
good commissions, good spreads, withdrawals within 2-3 business days with 20 usd fee, modest slippage but what i really can not understand is their contests. Beauty contest, poker contest, super demo traders contest and so on. Though, beauty contest i am ready to suffer).
  • #108
  • Edited 7:44am Nov 18, 2015 5:15am | Edited 7:44am
Theres plenty of room for improvement when it comes to their staffs PR skills.
The kids handling their chat help line can be quite hostile and slightly arrogant. Not exactly what you need when your asking for help.
This recent encounter was not as bad as others I have had with them but this shot video might encourage them to address the problem. Here's a video of the problem which is about missing price feed. It seems to happen quite often on their jforex platform http://screencast.com/t/98MLaTZfv
and here's how they address the issue http://screencast.com/t/atlt7ZAU
  • #109
  • Nov 18, 2015 6:40am Nov 18, 2015 6:40am
Quoting banz
I've just looked into what happened on 5th June 2015 at 12:30 on EUR/USD due to NFP. Tick chart attached. EUR/USD has crashed from 1,12765 to 1,11707 (106 pips) without intermediate ticks. I think, Dukascopy could not take the responsibility for this 106 PIP out of your 132 PIP loss and that's why they paid you back about 20-25% of your total loss, since after this big jump they should have had time (and ticks) enough to stop your position. {image}
Banz ... are you kidding ??? You show very clear with your picture both trades had plenty of ticks to get closed earlier, but for example the 1st was closed at the absolute top.
Attached Image (click to enlarge)
Click to Enlarge Name: Duka ... 1st trade2.jpg Size: 68 KB
  • #110
  • Nov 18, 2015 12:00pm Nov 18, 2015 12:00pm
Quoting Squiggles
Theres plenty of room for improvement when it comes to their staffs PR skills.
Hi Squiggles, thank you for bringing this to our attention and we are sorry to hear about your experience with our live chat. We will investigate into this issue and take all the necessary measures to improve our support service.

Dukascopy Support Team
  • #111
  • Nov 18, 2015 3:42pm Nov 18, 2015 3:42pm
Hi Kristina,

I think the information policy of dukascopy leaves quite some room for improvement. For example: you started developing JForex4 then I read in your forum that it was completely canceled. Well ok, it's your decision but could you at least provide some information regarding your plans for the whole jForex development?

I'm sorry to say that but that thread from your official forum is quite a good example for something that could be described/understood as a rude support (esp. the closing of the thread):
https://www.dukascopy.com/swiss/engl...?f=200&t=53249
You have the jForex app store so I believe you know how important that unique platform is to your customers and the customers of your partners/white labels, a little bit of a roadmap/information will probably not hurt you but allows us to make better decisions.

Thanks and greetings to wonderful Switzerland!
  • #112
  • Dec 9, 2015 10:55am Dec 9, 2015 10:55am
Can i start trading major Pairs with $120 Deposit, If not how do i see how much i need to trade Majors on Dukascopy Europe (ECN Account)?

Such as! EURUSD / USDJPY / EURGBP / GBPUSD / GBPJPY / AUDCAD / AUDUSD

With 10-cents a pip?

Please Help out?
  • #113
  • Dec 15, 2015 8:43am Dec 15, 2015 8:43am
IMHO, The Dukascopy Binary Options Platform is both unstable and unreliable.
We have both personal and 3rd party logged reported experience of its instability.
Recourse to Dukascopy Support will suggest that such customer problems are "Local".
However we have experienced freezes on brand new clean win7 SP1 OS installations totally updated, and dedicated from installation to running their platform exclusively.
No antivirus. Memory cpu and script execution fully monitored.
We are in process of assembling an incident file to prove this.

In the interim my advice is simple.. Do NOT use it for live trading.
It is simply NOT FIT FOR PURPOSE.

If you do use this platform, in either demo or live versions, with either Dukascopy or Dukascopy.eu,
and would like to contribute your incident reports, PM me.
  • #114
  • Dec 20, 2015 5:45pm Dec 20, 2015 5:45pm
Is dukascopy a good platform for say an account with about 25-35k$ ?

How do dukascopy compare to a fellow bank, say Saxo Bank Fx ?
  • #115
  • Dec 21, 2015 11:39am Dec 21, 2015 11:39am
If my account grow from my (initial deposit $120) to $500 - $1000, can i increase my Pip value from 0.10c up to 0.20c - $2 per pip?

If been trading 6 demo account successfully for almost 2 years, all started with $120 and i manage to make $500 - $1000 with each account by moving up my pip value.
I don't have any live trading experience.

Does anyone have experience with a live Dukascopy Europe account?
  • #116
  • Dec 21, 2015 12:11pm Dec 21, 2015 12:11pm
There are WAY better brokers out there than LMAX Duka IB.
All posts are my personal opinion
  • #117
  • Feb 16, 2016 10:07am Feb 16, 2016 10:07am
Hello,

Can somebody tell me what are average slippages on Eur/Usd ? (especially on Stop Loss orders)
  • #118
  • Mar 21, 2016 8:15am Mar 21, 2016 8:15am
lost all confidence with them when they started with binary options,
trading has been good except for some slippage,
would have stayed on if it wasn't for the binary crap, but no longer interested,
I just can't trust a broker with my money dealing with shady stuff like that.
Bulls are stupid Animals!especially when Im short!
  • #119
  • Apr 15, 2016 2:23pm Apr 15, 2016 2:23pm
Interested - http://protrader.org/brokers
AlgoStudio support: C# and MQL4
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TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #120
  • Jun 27, 2016 9:02am Jun 27, 2016 9:02am
I will say that, Broker is honest and safe. All the troubles are due to their platform.
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