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Your experience with Forex.com [GAIN Capital Group, LLC]

  • #21
  • Aug 6, 2015 5:21am Aug 6, 2015 5:21am
forex.com is
king of scam.
  • #22
  • Aug 11, 2015 6:36pm Aug 11, 2015 6:36pm
Quoting entheos
forex.com is king of scam.
They surelly are
focus while relaxed to see better
  • #23
  • Aug 19, 2015 10:42am Aug 19, 2015 10:42am
I'm a new trader out of Hawaii. My account is with Forex.com/GAIN. Had no problems at all....until last night. I've only been live since the beginning of this month.

I opened short on the EUR/USD pair with a stop loss at 1.10790 (the red line in the picture). Did so about an hour into the current / most recent London session. According to the account history tab in MT4, that position was stopped out at 1.10795 at 12:30GMT. But on the charts, the price never went about 1.10745. The average spread during the London session usually flutters between 1.5 & 2 pips. This all happened right when the US CPI / Core CPI numbers came out. I know it's risky to hold positions open through high impact news releases, but I'm thinking I just got stop hunted...
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  • #24
  • Aug 22, 2015 11:12pm Aug 22, 2015 11:12pm
Caffinated, from my (limited) experience. MT4 is generally set to display "BID" chart, you will have to check the "ASK" chart which might be another symbol in your symbol table list. Also, try to get ALL TICKS data from your broker to verify. I am still waiting for answer from a broker which my BUY STOP was executed without the "ASK" price hitting the target bit I only found this out after downloading ALL TICK data line by line to verify. (The highest ASK price on the MT4 chart was also higher than the ALL TICK data by 10 points (5-decimal digit system) which was VERY STRANGE).
  • #25
  • Apr 26, 2018 2:49am Apr 26, 2018 2:49am
All I know is forex.com. Getting ready to move to Oanda or Darwinex.

Spreads are rarely under 2.0 (usually 2.1, 2.2 and 2.3) on any pair except EURUSD and USDJPY. Leverage is variable depending on what is traded and I'm not sure if that's the same elsewhere to be fair. MT4 platform is utter trash. Had problems and they advised to shut down and reboot.

SO, you are to shut down and reboot MT4 with active trades. LOL LOL

Did I mention slippage? Oh yeah. I've always traded with market orders because there is less slippage and less problems. It wasn't until I tried to trade a tight scalping method that I discovered the spread is always high, but there is slippage - anywhere from 0.5 pip to 1.6 per pip in addition to the spread) on any pair at any time of day, especially those times that are lucrative to trade (but not news). The worst times to trade (low liquid) is the better spreads. Dead slow Asia session without much liquidity? Get your spread at 15% off! LOL

Did I mention the freezes? Funny thing, most often when you open the trade execution dialogue box it hangs ... and hangs ... and hangs .. you must constantly click the platform chart area and then the execution box to help keep it "active" it because there is such a delay. Part of this might be my computer connection, but I highly doubt it, because:

When you take a trade, exit a trade and decide to flip the trade as is appropriate sometimes, you can forget all about being that aggressive because the platform always hangs up at the right time. Very clearly a timed algorithm as the moves I'm making are based upon very traditional and high probability price action candles. Yeah, they figure they can't have too many people succeeding on those moves. LOL

Whole dam thing is rigged. To be real, they've always been nice and they (at this time) are financially sound. Unlike FXCM that rigged the game entirely too but failed to manage their money.

Yeah. I'm tired of not being able to trade. I mean, if they're going to rig the thing, it might as well be a sophisticated rig so we can actually enjoy the process of trading whether we win or lose. LOL
  • #26
  • Apr 26, 2018 4:15am Apr 26, 2018 4:15am
Quoting 2dollardog
All I know is forex.com. Getting ready to move to Oanda or Darwinex. Spreads are rarely under 2.0 (usually 2.1, 2.2 and 2.3) on any pair except EURUSD and USDJPY. Leverage is variable depending on what is traded and I'm not sure if that's the same elsewhere to be fair. MT4 platform is utter trash. Had problems and they advised to shut down and reboot. SO, you are to shut down and reboot MT4 with active trades. LOL LOL Did I mention slippage? Oh yeah. I've always traded with market orders because there is less slippage and less problems. It wasn't...
Last time I checked Darwinex doesn't accept US clients. At one point they were considering a partner broker to bring in US clients but I was told by one of their representatives that they scrapped that plan.
Pride always comes before destruction.... -Proverbs 16:18
  • #27
  • Apr 26, 2018 5:23am Apr 26, 2018 5:23am
Quoting Expo33
{quote} Last time I checked Darwinex doesn't accept US clients. At one point they were considering a partner broker to bring in US clients but I was told by one of their representatives that they scrapped that plan.

Thank you for that.
  • #28
  • May 13, 2018 9:30am May 13, 2018 9:30am
People who are calling Forex.com a scam: How can they be a scam if they are regulated in the US and UK both? I genuinely want to know because I have just opened up an account with them. The country I am in, most brokers put me under useless regulators (like Belize) and Forex.com is so far the only well-known broker I found who allows me to put my account under US or UK regulator. That means allow me to open an account on their US or UK site.
  • #29
  • Edited 5:53pm May 13, 2018 3:04pm | Edited 5:53pm
Quoting 2dollardog
All I know is forex.com.
Don't really know if this will help you or not because I use an EA for entries/exits, but a slowed platform sometimes means you have too many candles open. Try going to Tools / Options / Charts and changing the values for max bars in history and max bars in chart. Use something that corresponds to how many bars you actually need to make trading decisions. I use 600 for both values. Makes my platform a lot faster. Too many open charts will slow it down too.
You cannot be extraordinary by being normal
  • #30
  • May 13, 2018 11:16pm May 13, 2018 11:16pm
I heard a lot abaout forex.com and many reviews are negative. A lot of traders really sure it's a scam.
  • #31
  • May 14, 2018 7:02am May 14, 2018 7:02am
Quoting jas0992
People who are calling Forex.com a scam: How can they be a scam if they are regulated in the US and UK both? I genuinely want to know because I have just opened up an account with them. The country I am in, most brokers put me under useless regulators (like Belize) and Forex.com is so far the only well-known broker I found who allows me to put my account under US or UK regulator. That means allow me to open an account on their US or UK site.

They are not a scam as much as other brokers-- And I have been around the block.... LOL ... And I have had an acct with them since 2009... This is a very manipulated market-- yes orders not filled- gaps and all the other B.S. that goes along with the vegas game... And once you figure it out-- its quite FUN... But this recent Acct Upgrade -> lets just say its a mess- no real bank in the world would do this...
  • #32
  • May 14, 2018 6:38pm May 14, 2018 6:38pm
Quoting dkrock
{quote} Don't really know if this will help you or not because I use an EA for entries/exits, but a slowed platform sometimes means you have too many candles open. Try going to Tools / Options / Charts and changing the values for max bars in history and max bars in chart. Use something that corresponds to how many bars you actually need to make trading decisions. I use 600 for both values. Makes my platform a lot faster. Too many open charts will slow it down too.


Thank you for this.
  • #33
  • May 14, 2018 6:59pm May 14, 2018 6:59pm
Quoting jas0992
People who are calling Forex.com a scam: How can they be a scam if they are regulated in the US and UK both? I genuinely want to know because I have just opened up an account with them. The country I am in, most brokers put me under useless regulators (like Belize) and Forex.com is so far the only well-known broker I found who allows me to put my account under US or UK regulator. That means allow me to open an account on their US or UK site.

I don't have experience with non-regulated brokers, but the behavior I describe is just common smaller broker behavior. Expect it, watch for it, but don't complain to them about it. Actually, soemtimes you can complain nicely while providing documentation and the broker will adjust your account. So, do let them know, but don't get angry. They don't care about your losses. They only care about sufficiently good reputation so new traders will be willing to give them their money. Otherwise, they will go out of business. lol

Learn to trade around these issues. I read about it and when I first strated trade training, I calculated a 10 pip slippage. Yes. You read that right. Today, anything I do in the market maintains a 10 pip stop loss and around a potential 10 pip slippage. My mental stops are different based upon the trade, but I keep a wide stop and pips so it's harder for them to widen the spread and take me out during the trade. (When working with a dynamic spread via broker, they can automatically widen the spread to take you out. I've seen this happen, but it was only about a 5 pip spread and only once at that scale.)

Regulated doesn't mean what most think. Regulation means: They cannot open a brokerage unless they meet minimum capital requirements and proper management of funds as per regulatory requirements. They must be willing to open their books for revelations. Being regulated never means your money is protected nor does it mean you'll get your money back. It only means the broker is required to submit documents periodically with the regulators to ensure they are managing funds legally and appropriately so they don't go bust on you. Usually, if a business is able to be continuously approved under regulations, they are financially stable and less likely to find egregious ways to make up for their own stupid money management. FXCM did not manage well and they tried to make up the difference by scamming traders. They got caught. FXCM was regulated by the US, too! Get what? They only deal with Europeans now. Ha!

You can file a complaint about issues with the regulatory bodies about brokers, but all they will do is watch them. You won't get your money back unless, maybe, you've lost millions but even some of these never get their money back.

If you read the fine print, you'll see that the broker disallows any potential class action lawsuits and omits themselves from any and all harm to you. Even their fine print reads something like "We'll give you a news feed, but understand that it's biased in order to help you lose." For real.

Read the fine print!

It's helpful to understand there are no real protections, but by choosing forex.com, a broker that is regulation, they are less likely of a problem.

You're not out of this water of difficulty unless you have tens of thousands to submit to a real broker like IB. Any trader that has successfully navigated the bucket shops and gone into a real broker is to be honored!

Don't let all this stop you, just be sharp, have a lot of grit and pay close attention.

Good luck!
  • #34
  • May 23, 2018 3:45am May 23, 2018 3:45am
I just want to ask if someone could share Forex.com real account in US ,because I live in someplace where I can not open a real account in US.
  • #35
  • Jun 6, 2018 10:15am Jun 6, 2018 10:15am
if you can not open an account with a US broker, you are in luck. Forex.com changed servers last week. was part of a big change. What customers were told, just change a server. no big deal.
What happened in reality was that most users had to delete their MT4 platform linked to servers of last week (before the change) and reinstall MT4. Annoying but ok if it works.
What was not said however was that the US accounts are now supported by servers set in London (England). The execution speed of the order is now 100ms compared to a third before when using New York servers. Longer execution, not better fill.
It seems there are still New York servers available but account were moved to London servers.
In the email sent by Forex.com, the choice was that if you disagree with the latest upgrade (move to London servers), you can request your money back.
  • #36
  • Jun 7, 2018 8:53am Jun 7, 2018 8:53am
Quoting Whitespire
if you can not open an account with a US broker, you are in luck. Forex.com changed servers last week. was part of a big change. What customers were told, just change a server. no big deal. What happened in reality was that most users had to delete their MT4 platform linked to servers of last week (before the change) and reinstall MT4. Annoying but ok if it works. What was not said however was that the US accounts are now supported by servers set in London (England). The execution speed of the order is now 100ms compared to a third before when using...
Thanks for your feedback, @Whitespire.

We would like to find a solution for you but need to investigate the problem in more detail. If you email us at social AT forex DOT com with your MT4 account details, we are happy to follow up.
  • #37
  • Jun 7, 2018 10:46am Jun 7, 2018 10:46am
I did already. I described the move to the customer service yesterday. The person I talked to said the accounts moved to different servers. The fact that US customers were moved to UK servers did not seem to bother customer service, not that the execution was 3 times slower. "It is part of a larger move and there is nothing we can do" was the answer.
  • #38
  • Last Post: Jun 7, 2018 12:29pm Jun 7, 2018 12:29pm
Quoting Whitespire
I did already. I described the move to the customer service yesterday. The person I talked to said the accounts moved to different servers. The fact that US customers were moved to UK servers did not seem to bother customer service, not that the execution was 3 times slower. "It is part of a larger move and there is nothing we can do" was the answer.
Thanks for your reply, @Whitespire. We are happy to look into this for you further, but can't identify your MT4 account from your forum posts or review your earlier communication with customer support. If you would still like to explore possible solutions, you can email us at social AT forex DOT com with your MT4 account details.
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