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Dukascopy is DOWN

  • #21
  • May 6, 2015 11:10am May 6, 2015 11:10am
Quoting cliffedwards
{quote} Very possible.. which is why I requested Kong, to confirm his earlier post that it was an area internet problem. My tests do not confirm that. Will anyone with further information please post it? Or anyone resident Geneva advise on local outages? Anyone spoken live on telephone to trade desk/support? Note: Important you continue to REFRESH this page to get latest posts..
Yes this is what I was told over the phone to Dukas; the Internet in the entire Geneva area was down.

Do you not have a phone?
  • #22
  • May 6, 2015 12:13pm May 6, 2015 12:13pm
hopefully quickly recovered
MAKE SURE you still can TRADE tomorrow
  • #23
  • May 6, 2015 12:18pm May 6, 2015 12:18pm
Quoting Kong
{quote} Yes this is what I was told over the phone to Dukas; the Internet in the entire Geneva area was down. Do you not have a phone?
fair comment.. I do, of course, .. but at time of drop.. no open trades .. in such situation not fair to other traders to put extra pressure on trading desk or support lines?
At time of my tests.. showed "entire Geneva NOT down. Hence my original question.
Thank you for your help and input.

"Peace"?
  • #24
  • May 6, 2015 12:29pm May 6, 2015 12:29pm
Quoting Trader KGB
At least clients can use this downtime to review Dukascopy's old site, and become acquainted with the "Duka Particle", "Duka Uncertainty Relation", and "the Rule of Transformation in Duka Space.. http://web.archive.org/web/200102010...dukascopy.com/
There appear to be severe disruptions in the Duka continuum today..
  • #25
  • May 6, 2015 1:22pm May 6, 2015 1:22pm
Weird,

My personnal internet connexion and office connexion were working fine
  • #26
  • May 6, 2015 7:35pm May 6, 2015 7:35pm
Quoting cliffedwards
{quote} fair comment.. I do, of course, .. but at time of drop.. no open trades .. in such situation not fair to other traders to put extra pressure on trading desk or support lines? At time of my tests.. showed "entire Geneva NOT down. Hence my original question. Thank you for your help and input. "Peace"?
At first I didn't bother calling because I figured the same as you; there must be a million phone calls coming through and id be waiting a while, but I literally got through to them in 2 minutes. So that was good. When this happened with FXCM i was on call wait for about 2 hours.
  • #27
  • May 7, 2015 11:22am May 7, 2015 11:22am
I had an open position, that's SL was triggered by their server error.
I've written email to their support, I've also written, that I'd have closed in profit today... 24+ hours passed, still no answer.
I'm really curious what will they say, and how will they "solve" this problem.

Attached Image (click to enlarge)
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  • #28
  • May 7, 2015 2:52pm May 7, 2015 2:52pm
I had a binary option open yesterday and when it expired they used the price that was off 30 pips. I checked that from Jforex platform too and it seems to be the last price before servers crashed about 30 minutes before expiration.

I've sent some email too and still waiting for their answer. I guess we're not the only ones. I think it would be nice to hear something from them, did my email get through at all? Why there's no information anywhere on their webpage, facebook etc. This is something you would like to be informed. Will see...
If you want to win you need a Finn (an old English saying from the 60's)
  • #29
  • May 8, 2015 4:15am May 8, 2015 4:15am
No explanation or apology for this serious problem. Does dukascopy really think all users are OK with server down for over an hour? Does dukascopy care about its reputation?
  • #30
  • Edited 5:31am May 8, 2015 5:00am | Edited 5:31am
Quoting ladder
No explanation or apology for this serious problem. Does dukascopy really think all users are OK with server down for over an hour? Does dukascopy care about its reputation?
You make a VERY important point.

Dukascopy like many other otherwise reputable service providers, feels itself above any need to alert, inform, explain or support clients when they (Dukascopy) screw up.
The attitude is ..WTF.. we are safe within our carefully crafted contractual obligations.. so EotD.. it will blow over. We can always pick off the individual complaints.
More than ANYTHING, it shows the total contempt for customers shown by ALL financial services providers.

The reality is that Financial Services consumers have NO power.
And the internet space while appearing to democratize and empower the consumer, has actually strengthened the position of the sell-side against the individual.

Time will tell if a new consumer power paradigm will emerge.
And if it can survive the retail sell-side players dedication to subvert or discredit.

MHO only. LoL
  • #31
  • May 26, 2015 6:31am May 26, 2015 6:31am
20 days passed, still no answer from Dukascopy.
  • #32
  • May 26, 2015 7:59am May 26, 2015 7:59am
Today I am suffering few disconnections in Demo and Real accounts. Be careful guys.
  • #33
  • May 27, 2015 5:41am May 27, 2015 5:41am
Quoting WiZARDka
20 days passed, still no answer from Dukascopy.
on the 21st day, they have managed to answer, and "solve" my problem
  • #34
  • Jun 1, 2015 1:57pm Jun 1, 2015 1:57pm
Quoting WiZARDka
{quote} on the 21st day, they have managed to answer, and "solve" my problem
Lucky you! I'm still waiting for some answer and solution to my problem.
If you want to win you need a Finn (an old English saying from the 60's)
  • #35
  • Jun 2, 2015 8:59am Jun 2, 2015 8:59am
Throughout the day I have experienced technical problems with the Jforex platform. Some charts do not load and others have gaps ... I tried Window 7 and 8 on different computers and I have the same problem.

Someone else?
  • #36
  • Jul 22, 2015 7:16am Jul 22, 2015 7:16am
JForex seems to be having reliabilty problems. Anyone getting this. It always seems to be at key trading times too. A bit worrying.

Yesterday there was a period where EU and GU charts (as well as others) stopped working.

Today same problem with AU chart and EU at least.

Reliability seems to be a problem. Considering switching to my alternative broker.
Katte, kabuto no o wo shime yo. Size doesn't matter, leverage is the killer
  • #37
  • Jul 22, 2015 7:24am Jul 22, 2015 7:24am
Quoting revoli
JForex seems to be having reliabilty problems. Anyone getting this. It always seems to be at key trading times too. A bit worrying. Yesterday there was a period where EU and GU charts (as well as others) stopped working. Today same problem with AU chart and EU at least. Reliability seems to be a problem. Considering switching to my alternative broker.
Weird ... My JForex Live platform is running 24h/24 and didn't noticed wrong behavior these last few days ...
MT4/MT5 EAs/Indicators/Alerts coder
  • #38
  • Jul 22, 2015 8:04am Jul 22, 2015 8:04am
Quoting FerruFx
{quote} Weird ... My JForex Live platform is running 24h/24 and didn't noticed wrong behavior these last few days ...
Odd. Dukascopy have told me to switch to Web platform as they are trying to fix JForex. Just be warned!
Katte, kabuto no o wo shime yo. Size doesn't matter, leverage is the killer
  • #39
  • Jul 22, 2015 8:19am Jul 22, 2015 8:19am
Quoting revoli
{quote} Odd. Dukascopy have told me to switch to Web platform as they are trying to fix JForex. Just be warned!
Still up and running fine.

Did you get the new platform upgrade recently ? Mine was upgraded about a week or so ...
MT4/MT5 EAs/Indicators/Alerts coder
  • #40
  • Jul 22, 2015 8:50am Jul 22, 2015 8:50am
Quoting revoli
{quote} Odd. Dukascopy have told me to switch to Web platform as they are trying to fix JForex. Just be warned!
Yes, I had the same problem with jforex and DC told me also to switch to web platform until they fix it. I had this issue on Monday as well.
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