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IC Markets

  • #881
  • Feb 5, 2015 9:24am Feb 5, 2015 9:24am
IC Markets has decided to Cover for the Client Negative Losses from Swiss Franc Volatility.

Please find the latest official Press release announcement made by IC Markets here: http://forexmagnates.com/ic-markets-...nc-volatility/
  • #882
  • Edited 5:45am Feb 23, 2015 5:16am | Edited 5:45am
It was not effective yet for me and others clients at the moment, expecting they do this soon. I think IC Markets will show the same treatment to all its customers, so i hope they do the right thing, transparently, being this only matter of time to get the same resolution than others in this issue.

I'll update all forums with the positive resolution of my case about the negative balance from SNB volatility as they did after this announcement with many other clients, with not any distinction and discrimination, the same as already did all others important brokers in market with all their clients (Oanda, Dukascopy, etc who applied the policy to 100% of the affected customers because this SNB issue, as this should be in fair way).
  • #883
  • Mar 24, 2015 9:41am Mar 24, 2015 9:41am
Quoting sun85
Thanks ahmerkhan for your useful information. But I am confused with these pages. https://connectonline.asic.gov.au/Re...e=5x5bmghyd_22 http://abr.business.gov.au/SearchByA...12+123+289+109 Are those registration details confirm that both are separated entities? And what kind of partnership do they have from the news dated 2010? I don't see any social trading platform belongs to etoro available on IC markets. Or what type...
IC Markets only provide services to etoro from their Sydney office. IC Markets and eToro are two different entities with completely different infrastructure. In-fact IC Markets never promote etoro on their official website
Real Time Discounts for IC Markets. Partner ID = 1695
  • #884
  • Edited 9:02pm Apr 7, 2015 8:27pm | Edited 9:02pm
Hello everybody, I am trading IC Markets MT4 ECN demo and having the platform freeze around 30 seconds - 1 minute when pending orders? I contact the support agent who said that they are upgrading the server and this problem won't happen in live account. Does anyone having the same problem on Demo/Live account? Please help. thx.
  • #885
  • Apr 8, 2015 12:02am Apr 8, 2015 12:02am
Generally it wont take any time to execute orders on IC Markets Live accounts. Orders execute instantly.
Real Time Discounts for IC Markets. Partner ID = 1695
  • #886
  • Apr 8, 2015 1:27am Apr 8, 2015 1:27am
Dear Trader,

This is to inform you that we will be changing the name of our ICMarkets-Demo server after the market closes on the 10th of April, 2015. The server will be renamed and listed as ICMarkets-Demo01 in your trading platforms.

We Advise all our clients to login prior to the market open on Monday the 13th of April, 2015 to ensure everything is working correctly.

Also, after this change all chart history will be saved in a new history folder ICMarkets-Demo01 instead of the existing ICMarkets-Demo folder. We advise traders using EAs to be mindful of this and configure their settings accordingly.

If you have any questions or require any assistance, please contact one of our support team members via Live Chat, email: [email protected], or phone +61 (0)2 8014 4280.

Kind regards,
IC Markets Trade Desk
www.icmarkets.com
Real Time Discounts for IC Markets. Partner ID = 1695
  • #887
  • Apr 8, 2015 11:10am Apr 8, 2015 11:10am
We recommend ICMarkets--->>http://www.forex-mania.com/brokers/f...rs/ic-markets/
  • #888
  • Apr 17, 2015 11:55am Apr 17, 2015 11:55am
I have been trading the forex market for over 4 years and have live accounts with more than 10 brokers.
Margin call and stop-out is not new to me because I have experienced them with all the brokers that I have been with.

However, my last account stop-out with ICMarkets(relatively small account with just over AUD5k.....I even had AUD20k to almost AUD90k with this broker) is extremely strange and unusual in that, one moment I was monitoring my trading account with over 450% margin level, but in a flash, the account was gone with a negative balance of just over -AUD30.....there was absolutly no margin call, followed by forced closure of largest losing positions, and finally stop-out. Market was normal at the time of the incident.

ICMarkets Support (3 different persons),as normal, explain to me why account stop-out happen (as if I don't know after having gone through so many) and lay blame on market votality and lack of liquidity causing widening of spread. None were present at the material time and all my opened positions were hedged on USD/CAD. They still could not provide me with a satisfactory reason for the very sudden account stop-out and have since given up trying to provide a viable reason.
However, I theorize that the sudden account stop out is attributed to 1) Someone changed margin level(which was not me) 2) Server was switched to another location.

I have been with ICMarkets for over a year and, at first, I thought they were one of the better broker out there. But since experiencing that sudden account stop-out, I think ICMarkets cannot be trusted anymore.
In fact, since late 2013, I have started experiencing some abnomalities with my trading account but these are very difficult to pi-point and to prove.....things like sudden appearance of additional trade positions, pending trades being triggered when there is no record of that going that high on MT4 paltform, etc, etc.

At the beginning, ICMarkets even emailed me to say that they and I have a good relationship and that we understand each other...and I even defended them in forums when I read some bad reviews on them....and I thought ICMarkets would not pull any tricks on me.....BUT looks like I was wrong and, from being a happy & satisfied client, I am now a very unhappy & totally disatisfied client.
  • #889
  • Apr 20, 2015 6:34am Apr 20, 2015 6:34am
Quoting RahmanSL
I have been trading the forex market for over 4 years and have live accounts with more than 10 brokers. Margin call and stop-out is not new to me because I have experienced them with all the brokers that I have been with. However, my last account stop-out with ICMarkets(relatively small account with just over AUD5k.....I even had AUD20k to almost AUD90k with this broker) is extremely strange and unusual in that, one moment I was monitoring my trading account with over 450% margin level, but in a flash, the account was gone with a negative balance...
At one point you are saying that you were happy customer and whatever you wrote about suspicious account activity does not makes sense.
I understand your concerns and it would be better to discuss any issues with IC Markets support.
Real Time Discounts for IC Markets. Partner ID = 1695
  • #890
  • Apr 20, 2015 11:19am Apr 20, 2015 11:19am
Three different ICMarkets Support staffs have replied to my emails. One mentioned market volatility, another on lack of liquidity in market, and the third on combination of both. But none of these factors were present at material time. All started lectures on how account stop-out happens and I told them I know the causes and process all too well after having account stop-out with all the more than 10 brokers that I have been with. None of them could give a logical and sensible on why & how my account could be stopped-out without any margin call, followed by forced closures of largest losing positions, and then the final stop-out.
That, my friend, is the crux of my issue with ICMarkets and, as I have already mentioned, prior to this, I have never ever made an issue with any of my very many account stop-out, and with all the more than 10 different brokers, which involve much more money than just over AUD5k (which is relatively small).
  • #891
  • Edited 11:36am Apr 21, 2015 11:21am | Edited 11:36am
i dont understand if this is just coincidence or not but in the past 2 weeks apparently slippages have been very terrible for my losing transactions. i have several losses and several wins in the past 2 weeks but i never had any positive slippage from my winning transactions while negative slippages have been extremely terrible. it's been always more than 1 pip, last time I lost (just now) i had -5 pips slippage which costed me 20% more of the supposed SL level! not sure if it's coincidence or just bad practice from ICMarkets but i was googling around and found these:

http://www.forexfactory.com/showthread.php?t=531908

tbh i feel very disappointed with the service lately. it seems like more of a "pattern" because none of my winning trades have positive slippages while my losses all had at least 1 pip negative slippage. ofcourse 1-2 negative pips slippage is fine but i have had more than -8 pips slippage in total for past 1 week alone (from just 3 losing transactions!)
  • #892
  • Apr 28, 2015 5:52pm Apr 28, 2015 5:52pm
Quoting RahmanSL
I have been trading the forex market for over 4 years and have live accounts with more than 10 brokers. Margin call and stop-out is not new to me because I have experienced them with all the brokers that I have been with. However, my last account stop-out with ICMarkets(relatively small account with just over AUD5k.....I even had AUD20k to almost AUD90k with this broker) is extremely strange and unusual in that, one moment I was monitoring my trading account with over 450% margin level, but in a flash, the account was gone with a negative balance...
Thanks for your post. I was thinking about opening a live account with them, but after reading your post, no way. I'm finding extremely difficult to find a reliable ECN broker. Most seem to be just after your money one way or another. If you happen to know a reliable broker, please let me know. Thanks
  • #893
  • Apr 28, 2015 11:54pm Apr 28, 2015 11:54pm
Quoting keen246
{quote} Thanks for your post. I was thinking about opening a live account with them, but after reading your post, no way. I'm finding extremely difficult to find a reliable ECN broker. Most seem to be just after your money one way or another. If you happen to know a reliable broker, please let me know. Thanks
Hey keen246. You should try Global Prime. They have a 4.86/5 rating on FPA and my experience with them can justify their 4.86/5 rating.

They're top in customer service, execution. Jeremy @ Global prime is very responsive and has dealt with all my responses and queries before I signed up. (i'm not an easy customer)

Execution wise, as long as you don't place stop orders very near the market price during big news, slippage should be almost zero. (actually, for IC Markets, this is also the case)
Forex brokers real time discount - visit Abundance trading group. com
  • #894
  • Apr 29, 2015 11:39am Apr 29, 2015 11:39am
Quoting iwillsurvive
{quote} Hey keen246. You should try Global Prime. They have a 4.86/5 rating on FPA and my experience with them can justify their 4.86/5 rating. They're top in customer service, execution. Jeremy @ Global prime is very responsive and has dealt with all my responses and queries before I signed up. (i'm not an easy customer) Execution wise, as long as you don't place stop orders very near the market price during big news, slippage should be almost zero. (actually, for IC Markets, this is also the case)
Thanks for the info iwillsurvive. I took a quick look at their website and the basic information is not shown upfront. That is a bad sign for me. Anyway I'll inquire them about real commission round trade, etc, and I'll see depending on their answer.
Cheers.
  • #895
  • May 8, 2015 12:49pm May 8, 2015 12:49pm
This was the IC Markets ECN spread today, NFP, GBPJPY - 53 pips.

At one point it was wider but I wasn't able to make a screen grab in time. Does anyone have any comparisons? Was chatting with a trader friend at the time who is trading with FXCM. He saw spread widen to 10 pips same pair.

Attached Image


Just to put this in context I had a couple of positions that were stopped out (when price was a long way down that bearish candle) due to the 50-60 pip spread. I accept that it's high risk to trade news, nevertheless, a 20-30 pip spread would've probably kept the trade intact.

Attached Image (click to enlarge)
Click to Enlarge Name: GBPJPYM15.png Size: 36 KB
  • #896
  • May 9, 2015 12:21am May 9, 2015 12:21am
Quoting simond2002
This was the IC Markets ECN spread today, NFP, GBPJPY - 53 pips. At one point it was wider but I wasn't able to make a screen grab in time. Does anyone have any comparisons? Was chatting with a trader friend at the time who is trading with FXCM. He saw spread widen to 10 pips same pair. {image} Just to put this in context I had a couple of positions that were stopped out (when price was a long way down that bearish candle) due to the 50-60 pip spread. I accept that it's high risk to trade news, nevertheless, a 20-30 pip spread would've probably...
Not sure about your spread indicator. It appears to read 53 Points, not Pips. IF that is so then spread was only 5.3 Pips - But I am only going on what I see in your pic. so it may well have been pips and your indi text is in error. ??
  • #897
  • May 9, 2015 10:51am May 9, 2015 10:51am
Quoting AltosTrader
{quote} Not sure about your spread indicator. It appears to read 53 Points, not Pips. IF that is so then spread was only 5.3 Pips - But I am only going on what I see in your pic. so it may well have been pips and your indi text is in error. ??
Cheers for taking a look. Hadn't noticed the spread element of the indie (I just use the indie for candle close time - the 54pt element is probably down to broker decimal quoting and how that particular indie is "wired").

Spread between bid and ask prices now annotated on original chart for clarity.

Attached Image
  • #898
  • May 11, 2015 2:44am May 11, 2015 2:44am
Anyone else having problems with the cTrader platform and the mobile app?

Both not responding
  • #899
  • May 11, 2015 9:12am May 11, 2015 9:12am
Quoting savingpig
Anyone else having problems with the cTrader platform and the mobile app? Both not responding
Nope, my cTrader is working fine.
  • #900
  • May 11, 2015 5:15pm May 11, 2015 5:15pm
I have tried several times about an 1 hour ago @ 11 am open a market-order but if the order was opened it immediately closes with the spread as a loss for me. Anyone have the same problem like I had?Pairs that causing These problems :CADCHF;AUDCAD;AUDCHF;CHFSGD
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