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Dukascopy Europe vs Dukascopy Bank SA 7 replies

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Dukascopy

  • #2,521
  • May 6, 2015 8:06am May 6, 2015 8:06am
Dukascopy's platforms are down, their website is down, what an IT mess...
  • #2,522
  • May 6, 2015 8:07am May 6, 2015 8:07am
Quoting heispark
Now, it's almost obvious that Dukas doesn't invest much money to their system......
Maybe the CERN created that black hole the world was talking about a while ago and it sucked in a Swiss bank

Seriously: I'm not trading with them, I consider it. Anyway: they developed a whole platform while others just licensed a ready made software. Sorry but, "not investing much money" looks different. Still: downtime is bad.
  • #2,523
  • May 6, 2015 8:16am May 6, 2015 8:16am
Here too :-/
went dark 2min after the news

Related?
https://twitter.com/nanexllc/status/...439617/photo/1

And this on Flash Crash Anniversary...
  • #2,524
  • May 6, 2015 8:17am May 6, 2015 8:17am
I am experiencing same re Dukascopy.com / JForex unavailability. Checked www.dukascopy.com with the website www.isitdownrightnow.com and the result was also the same: server down. Also noticed the live price feeds from Dukascopy available at www.fingraphs.com have not been updating for close to an hour. Have not seen any news from Dukascopy itself; has anyone else?
  • #2,525
  • May 6, 2015 8:34am May 6, 2015 8:34am
Same here, server down, oando stopped working for me also

i might just move all my money out, too many small issues with dukascopy
  • #2,526
  • May 6, 2015 8:36am May 6, 2015 8:36am
Quoting verv
Same here, server down, oando stopped working for me also i might just move all my money out, too many small issues with dukascopy
Where would you go? Just curious.

I have never had issues with them, apart from their awful platform and their awful website. But almost one hour without updates on the situation is bad.
  • #2,527
  • May 6, 2015 8:53am May 6, 2015 8:53am
Quoting yawen
{quote} Where would you go? Just curious. I have never had issues with them, apart from their awful platform and their awful website. But almost one hour without updates on the situation is bad.
Somewhere FCA regulated.

I have been saying that I am worried about how dukascopy Europe is regulated.

i have an active account with oando, and another in active account with etxcapital - so probably either one of them
  • #2,528
  • May 6, 2015 9:04am May 6, 2015 9:04am
Jforex back on line
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #2,529
  • Edited 9:31am May 6, 2015 9:08am | Edited 9:31am
And just in time too.

I used the FTT bridge to JForex, but FTT MT4 is not working at all.

I logged onto JForex to find that my stop had not been honoured and had to close out the position manually.

That's me done with the bridge, won't be using it again, it will be either Jforex alone, or else I am going elsewhere.

Gonna weigh up my options later.

Edit - So FTT came back online, I had already closed my position on Jforex because the stop level was skipped on FTT.

I then closed the position on FTT, and it opened a new position in Jforex, it did this a couple of times. Only thing I could do was to put maximum account drawdown as high as possible. The account will be closed tonight, complete and utter disaster. I'm only down a few more bucks than I would have been other, but this is a major warning sign I cannot ignore.
  • #2,530
  • May 6, 2015 9:11am May 6, 2015 9:11am
can also confirm: successfully logged into Jforex ... website shows ~ 1610 users online now which seems high given availability was just a few moments ag; wonder what this really measures, if anything at all?
  • #2,531
  • May 6, 2015 9:40am May 6, 2015 9:40am
Also use the MT4-JForex Bridge, so aware of problems expressed in above posts.

Off topic, for anyone interested.

I have been testing this free (1 master + 2 slaves) cloud MT4 to MT4 Bridge- http://www.forexfactory.com/showthre...85#post8036585

The master will open and close trades even if the slave terminal are closed.

My running test - One live master to two slave demos

Cannot comment further as limit time.
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #2,532
  • May 6, 2015 10:13am May 6, 2015 10:13am
I have put in a withdrawal request, and terminated my account.

Too many small things annoying me, regulated in Latvia, FTT bridge malfunction, JForex hard to use.

Shout out to Mo, best account manager I have ever had and incredibly patent with my many requests.
  • #2,533
  • May 6, 2015 10:38am May 6, 2015 10:38am
Quoting verv
Too many small things annoying me, regulated in Latvia
May I ask why not Dukas Swiss?
  • #2,534
  • May 6, 2015 10:55am May 6, 2015 10:55am
Quoting JensG
{quote} May I ask why not Dukas Swiss?
Ease of opening at the time, and I wanted the FTT bridge.
  • #2,535
  • May 6, 2015 12:49pm May 6, 2015 12:49pm
Quoting Exodus
Server Crash !! Just what I needed ...and yes my internet is still working.
Hi guys! My names is Maija and I am an employee of Dukascopy Bank SA and I would like to explain what happened with our servers today. Today starting from 12:31 GMT to 13:44 GMT Dukascopy servers were down due to DDOS attack.
DDOS attack was successfully mitigated and it is expected that it will not happen again. Protection measures have been implemented, including enabling third party services specializing on such kind of threats.
  • #2,536
  • May 6, 2015 1:09pm May 6, 2015 1:09pm
Quoting maijaDC
{quote} Hi guys! My names is Maija and I am an employee of Dukascopy Bank SA and I would like to explain what happened with our servers today. Today starting from 12:31 GMT to 13:44 GMT Dukascopy servers were down due to DDOS attack. DDOS attack was successfully mitigated and it is expected that it will not happen again. Protection measures have been implemented, including enabling third party services specializing on such kind of threats.
Hi Maija, thank you for the feedback.
Carbon-Dioxide: the gas of life! https://youtu.be/ttJBdr6eBuo
  • #2,537
  • May 6, 2015 1:25pm May 6, 2015 1:25pm
Quoting Exodus
{quote} Hi Maija, thank you for the feedback.
Hi once again Exodus. You are welcome
  • #2,538
  • May 6, 2015 1:38pm May 6, 2015 1:38pm
Quoting maijaDC
{quote} Hi guys! My names is Maija and I am an employee of Dukascopy Bank SA and I would like to explain what happened with our servers today. Today starting from 12:31 GMT to 13:44 GMT Dukascopy servers were down due to DDOS attack. DDOS attack was successfully mitigated and it is expected that it will not happen again. Protection measures have been implemented, including enabling third party services specializing on such kind of threats.

http://www.digitalattackmap.com/#ani...16561&view=map

It doesn't prove anything, as those are usually honeypots, but I am skeptic. I cannot see any attack before 14:12 GMT.
  • #2,539
  • May 6, 2015 4:31pm May 6, 2015 4:31pm
what about offical communication? I lost money bc of the downtime.

ksh
  • #2,540
  • May 6, 2015 4:38pm May 6, 2015 4:38pm
Quoting ksh
what about offical communication? I lost money bc of the downtime. ksh
In that case please write an email to your Account Manager at Dukascopy who will then forward it to our Risk Managers Team. They will then review your case and act accordingly.

Kind Regards,

Maija
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