Dukascopy is DOWN | Forex Factory

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Dukascopy is DOWN

  • #1
  • First Post: Edited 8:07am May 6, 2015 7:53am | Edited 8:07am
Real and Demo accounts, and their website are offline. The android APP too.

Someone else is experiencing this?

If you want to close positions:

Contact Information At A Glance

 

  1. Email support: [email protected]
  2. Main phone: +41 (0) 22 799 48 88 or +41 (0) 22 799 48 44
  3. Fax: +41 (0) 22 799 48 80
  4. Trading desk email: [email protected]
  5. Trading desk phone: +41 (0) 22 799 48 38 or +41 (0) 22 799 48 48
  6. A Skype link is available at the Dukascopy site: http://www.dukascopy.com/swiss/engli...ct/?ibref=1062

  • #2
  • May 6, 2015 7:59am May 6, 2015 7:59am
Yes still down. All their servers crashed.



If you want to close positions:

Contact Information At A Glance

  1. Email support: [email protected]
  2. Main phone: +41 (0) 22 799 48 88 or +41 (0) 22 799 48 44
  3. Fax: +41 (0) 22 799 48 80
  4. Trading desk email: [email protected]
  5. Trading desk phone: +41 (0) 22 799 48 38 or +41 (0) 22 799 48 48
  6. A Skype link is available at the Dukascopy site: http://www.dukascopy.com/swiss/engli...ct/?ibref=1062

  • #3
  • May 6, 2015 8:05am May 6, 2015 8:05am
Quoting boerge
Yes still down. All their servers crashed. If you want to close positions: Contact Information At A Glance Email support: [email protected] Main phone: +41 (0) 22 799 48 88 or +41 (0) 22 799 48 44 Fax: +41 (0) 22 799 48 80 Trading desk email: [email protected] Trading desk phone: +41 (0) 22 799 48 38 or +41 (0) 22 799 48 48 A Skype link is available at the Dukascopy site: http://www.dukascopy.com/swiss/engli...ct/?ibref=1062
I do not have any open position, but thanks, it will be very useful for all.

I'll add to the first post.
  • #4
  • May 6, 2015 8:27am May 6, 2015 8:27am
Having traded with them 5 years, this is the first time I have seen something like this. I hope they resolve the issue soon.
Greetings, BeLikewater
  • #5
  • May 6, 2015 8:29am May 6, 2015 8:29am
Yeah, seems like even a swiss clockwork can break. Trading with them for a long time and never experienced anything like this before.
  • #6
  • May 6, 2015 8:33am May 6, 2015 8:33am
Does anyone know what happened with them? any information?
MAKE SURE you still can TRADE tomorrow
  • #7
  • May 6, 2015 8:34am May 6, 2015 8:34am
I was thinking of closing my account at Dukascopy for two reasons. First, a market order sometimes takes 3 seconds to get filled (my internet speed is very fast and I live in Europe), and of course, it is mostly filled at the worst price during those 3 seconds. Second, a take profit order often gets rejected because the counterparty rejects it; if the price reverses immediately, then you are screwed up.

Now comes the new problem with their severs.
  • #8
  • May 6, 2015 8:35am May 6, 2015 8:35am
the Internet in their area is down
  • #9
  • May 6, 2015 8:43am May 6, 2015 8:43am
Quoting ladder
I was thinking of closing my account at Dukascopy for two reasons. First, a market order sometimes takes 3 seconds to get filled (my internet speed is very fast and I live in Europe), and of course, it is mostly filled at the worst price during those 3 seconds. Second, a take profit order often gets rejected because the counterparty rejects it; if the price reverses immediately, then you are screwed up. Now comes the new problem with their severs.
That has also happened to me too, not always, but too often lately.

It's like if the platform stay frozen for several seconds (3-5). I have a very good internet connection too.

The TP issue happen to me too, but sometimes go in my flavor and I get some tenths of a pip.
  • #10
  • May 6, 2015 8:47am May 6, 2015 8:47am
Quoting Kong
the Internet in their area is down
Forgive me for asking.. BUT..
Do you KNOW THIS?
Please confirm..

Thank you.
  • #11
  • May 6, 2015 8:51am May 6, 2015 8:51am
Good to see I am not alone in this. It has been down for a while now...
  • #12
  • May 6, 2015 8:58am May 6, 2015 8:58am
Hi Folks !
Servers are running again !!
Happy trading
  • #13
  • May 6, 2015 9:00am May 6, 2015 9:00am
At least clients can use this downtime to review Dukascopy's old site, and become acquainted with the "Duka Particle", "Duka Uncertainty Relation", and "the Rule of Transformation in Duka Space”..

http://web.archive.org/web/200102010...dukascopy.com/
  • #14
  • May 6, 2015 9:10am May 6, 2015 9:10am
Yes, looks like all have been fixed.

We have a GAP from 12:30 to 13:35
  • #15
  • May 6, 2015 9:14am May 6, 2015 9:14am
And down again..??

NOT GOOD.. complete internet wipe-outs like this question confidence in brokers entire IT infrastructure.
and redundancy and recovery planning.
Not impressed.
  • #16
  • May 6, 2015 9:27am May 6, 2015 9:27am
Hi Folks !
Servers are down again.
Maybe its a hacker attack from outside.
Dukascopy is dominated by a lot of russian folks including
their client base.
  • #17
  • May 6, 2015 9:30am May 6, 2015 9:30am
Quoting behof
Hi Folks ! Servers are down again. Maybe its a hacker attack from outside. Dukascopy is dominated by a lot of russian folks including their client base.
Very possible.. which is why I requested Kong, to confirm his earlier post that it was an area internet problem.
My tests do not confirm that.

Will anyone with further information please post it?
Or anyone resident Geneva advise on local outages?
Anyone spoken live on telephone to trade desk/support?

Note: Important you continue to REFRESH this page to get latest posts..
  • #18
  • May 6, 2015 9:38am May 6, 2015 9:38am
Hi Folks !
Website is running again
Hope it will be stable....
  • #19
  • May 6, 2015 10:40am May 6, 2015 10:40am
Quoting senanata
Does anyone know what happened with them? any information?
swissqoute -- MIG

was also down

Canton Vaud ( Glands)
Canton Geneva
  • #20
  • May 6, 2015 10:45am May 6, 2015 10:45am
Quoting highway
{quote} swissqoute -- MIG was also down Canton Vaud ( Glands) Canton Geneva
This must have been some Falciani hacker.
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