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FXCM Discussion

  • #7,581
  • Apr 23, 2015 4:27pm Apr 23, 2015 4:27pm
Quoting pipphunter
Hi guys, I want to open live account with FXCM Australia. I tried the demo first, I found that FXCM MT4 often freeze (not responding to orders) during the News release. I want to ask, is it just problem of Demo Mt4, or your guys experience the same problem on live MT4? I compare the FXCM Demo to other Demo and live MT4, it shows only FXCM demo has this freeze problem. thanks the version I have {image}
Hi Pipphunter,

When it comes to MT4, there are a variety of possible cause for the freezing you experience on the platform with your demo. As this has worked for others, I can have one of our tech specialists look at your MT4 platform setup. After they have determined the exact cause, they can offer the appropriate solution. If interested, please send me a private message with the best phone number and time to reach you.
  • #7,582
  • Apr 23, 2015 4:39pm Apr 23, 2015 4:39pm
Quoting monty505
Hi Jason, hope you're doing well... I have a question regarding linking my account with myfxbook.com - this is what they recommend one should do to link trading station platform with them: https://www.myfxbook.com/help/tradin...blisher-wizard Is it safe to give them the login and password information? I really like using trading station marketscope and don't really want to switch to using MT4 but it'd also be great if I can use many of the third party services that need to access your records - but many of them can't really connect...
Hi Monty,

Thanks for your question and suggestion about an investor password for Trading Station. We might have a solution for you, so you won't have to share your password with a third party. Can you send me a private message with your name and the email address we have on file for your trading account?
  • #7,583
  • Apr 23, 2015 4:49pm Apr 23, 2015 4:49pm
Quoting Naddmer
First: Thank you for the swift and correct reply. It was indeed so that I had 42 symbols selected in the live account and as soon as I've deselected 2 symbols XAUUSD and USOIL were getting chart updates again. But then: As it worked unchanged until April 17th 20:44 Etc/GMT then some configuration change made by FXCM over this very weekend during the maintenance window is very likely the cause of this issue. As repeated at least twice this year, no information neither beforehand nor after the change was officially issued by FXCM via mail or any other...
Hi Naddmer,

I'm glad to hear the solution I provided you worked and appreciate your comments about the need for advance notice for certain updates. I've shared your concerns with our tech team. So far, we've only rolled out single share CFDs to a few servers will be sure to incorporate your feedback in notifications we send as we roll these new products out to other servers.
  • #7,584
  • Apr 23, 2015 7:31pm Apr 23, 2015 7:31pm
Quoting scalpz
{quote} Jason this is just yada yada yada stuff. How about putting some really serious effort into displaying the correct currency prices on your MT4 platform charts. Then your long suffering customers can see what price action they are trading at, not looking at some little figures off chart. cheers scalpz
LOL@! This is still an issue???? Unbelievable.

I switched over to Ninjatrader awhile back with my FXCM feed seeing as MT4 SUCKS without having to trade prices that aren't shown on the chart! What a joke... just fix it!
Small disciplines repeated with consistency lead to great achievements.
  • #7,585
  • Apr 24, 2015 3:07am Apr 24, 2015 3:07am
Hi Jason, I sent you the pm with the details that you requested. Thanks!
  • #7,586
  • Apr 24, 2015 4:34pm Apr 24, 2015 4:34pm
Quoting monty505
Hi Jason, I sent you the pm with the details that you requested. Thanks!
Thanks Monty, I'm following up with our Operations department regarding your request for a read-only login.
  • #7,587
  • Apr 26, 2015 12:38pm Apr 26, 2015 12:38pm
Quoting jmflukeiii
{quote} LOL@! This is still an issue???? Unbelievable. I switched over to Ninjatrader awhile back with my FXCM feed seeing as MT4 SUCKS without having to trade prices that aren't shown on the chart! What a joke... just fix it!
Still an issue. I'm getting seriously fed up with it. It surely can't be so difficult to fix, Jason?
  • #7,588
  • Apr 26, 2015 1:46pm Apr 26, 2015 1:46pm
Jason, I am an Active Trader with FXCM and trading with prices that aren't shown on the MT4 chart is becoming ridiculous.

You have promised at one point the solution will be implemented in March. I am beginning to think that there is an alternate motif for you not fixing this issue.

I know other Active Traders who also trade high quantity of lots through FXCM and they also beginning to doubt non -solution to it.

Think about it..MT4 is widely used tool and FXCM prices are not reflected on that trading tool...really, let me be blunt...WTF?
  • #7,589
  • Apr 26, 2015 2:51pm Apr 26, 2015 2:51pm
Jason,

driven18 has a point. Since the price difference between the chart and the bid/ask is consistently 1 pip, is FXCM padding the prices? All the MT4 platforms seem to show the same price on the chart, which leads me to believe that the low spread being offered by FXCM is a myth.
  • #7,590
  • Apr 27, 2015 3:52am Apr 27, 2015 3:52am
Re: above posts.

What ever the long term technical problems FXCM programmers could have implemented a temporary crutch as below or some other solution. All coding is ultra basic. See - #Post 7,175 may be of help . All indicators FREE.

The hash-lines correspond to commission spread and solid lines to old non-commission spread. Spread Lines indicator can be used to map commission Ask/Bid lines - see ↓↓.
Attached Image
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  • #7,591
  • Apr 27, 2015 6:24am Apr 27, 2015 6:24am
Quoting Jason Rogers
{quote} Hi Pipphunter, When it comes to MT4, there are a variety of possible cause for the freezing you experience on the platform with your demo. As this has worked for others, I can have one of our tech specialists look at your MT4 platform setup. After they have determined the exact cause, they can offer the appropriate solution. If interested, please send me a private message with the best phone number and time to reach you.
Thanks Jason, I sent PM to you. I have been contacted with FXCM help desk, they seems helpless, and gave me tech-support email address. It's not a computer issue, I have ruled this out at my end. hope you can get this to the right person who really can help.
cheers
seeing through
  • #7,592
  • Apr 27, 2015 7:09am Apr 27, 2015 7:09am
Quoting Phylo
Re: above posts. What ever the long term technical problems FXCM programmers could have implemented a temporary crutch as below or some other solution. All coding is ultra basic. See - #Post 7,175 may be of help . All indicators FREE. The hash-lines correspond to commission spread and solid lines to old non-commission spread. Spread Lines indicator can be used to map commission Ask/Bid lines - see ↓↓. Attached Image {image}
Thanks Phylo. I'm currently using that indicator as a proxy for the bid/ask lines in MT4. However, it interferes with another indicator I run which is triggered when price reaches any horizontal line drawn on the chart...obviously, the bid/ask lines drawn by this indi cause my 'alert' indicator to trigger repeatedly! So I have to run two instances of MT4 as a workaround. Really poor from FXCM that they can't/won't address this issue.
  • #7,593
  • Edited 5:33pm Apr 27, 2015 5:18pm | Edited 5:33pm
Quoting philtre71
{quote} Still an issue. I'm getting seriously fed up with it. It surely can't be so difficult to fix, Jason?
Quoting driven18
Jason, I am an Active Trader with FXCM and trading with prices that aren't shown on the MT4 chart is becoming ridiculous. You have promised at one point the solution will be implemented in March. I am beginning to think that there is an alternate motif for you not fixing this issue. I know other Active Traders who also trade high quantity of lots through FXCM and they also beginning to doubt non -solution to it. Think about it..MT4 is widely used tool and FXCM prices are not reflected on that trading tool...really, let me be blunt...WTF?
I appreciate your frustration at the time it has taken to resolve this issue with the MT4 charts. A solution is in the works, and I will let you know just as soon as it's available.
  • #7,594
  • Apr 27, 2015 5:24pm Apr 27, 2015 5:24pm
Quoting cpearson
Jason, driven18 has a point. Since the price difference between the chart and the bid/ask is consistently 1 pip, is FXCM padding the prices? All the MT4 platforms seem to show the same price on the chart, which leads me to believe that the low spread being offered by FXCM is a myth.
Hi Cpearson,

While the MT4 charts still show the pip markups from our old commission-free pricing model, your orders are actually filled at the Bid and Ask prices displayed in the Market Watch window of the platform which don't include those old markups. That means there is no "padding" to the prices. We fill your orders at the best available prices we receive from competing liquidity providers and make our profit from the separate commission on our new pricing model: http://www.forexfactory.com/showthre...43#post7788843
  • #7,595
  • Apr 27, 2015 5:28pm Apr 27, 2015 5:28pm
Quoting pipphunter
{quote} Thanks Jason, I sent PM to you. I have been contacted with FXCM help desk, they seems helpless, and gave me tech-support email address. It's not a computer issue, I have ruled this out at my end. hope you can get this to the right person who really can help. cheers
Thanks Piphunter, I received your message and scheduled a follow up call for you at the time you requested.
  • #7,596
  • Apr 27, 2015 7:13pm Apr 27, 2015 7:13pm
Quoting Jason Rogers
{quote} {quote} I appreciate your frustration at the time it has taken to resolve this issue with the MT4 charts. A solution is in the works, and I will let you know just as soon as it's available.


I believe in December you have said exactly the same thing "A solution is in the works, and I will let you know just as soon as it's available".

It is hard to believe public company like FXCM does not have good developers....STOP feeding us the same BS.
  • #7,597
  • Apr 29, 2015 9:58am Apr 29, 2015 9:58am
Quoting driven18
{quote} I believe in December you have said exactly the same thing "A solution is in the works, and I will let you know just as soon as it's available". It is hard to believe public company like FXCM does not have good developers....STOP feeding us the same BS.
I would not hold my breath until the rollout of the "solution"

The thing about the wrong MarketInfo() values in the dollar denominated CFDs was already answered positive in March last year and is still pending.
The last answer, about two weeks ago, was that the "Single sign on" API of FXCM prevents a solution.

Now that Jason knows that it works in Demo (which also has a SSO), I assume he's busy to mirror the bug from live environment into the demo environment.

I'm not sure how to call this business process to migrate things from live into testing. Something with "bull" comes to mind.
  • #7,598
  • Apr 29, 2015 5:41pm Apr 29, 2015 5:41pm
Quoting Naddmer
The thing about the wrong MarketInfo() values in the dollar denominated CFDs was already answered positive in March last year and is still pending. The last answer, about two weeks ago, was that the "Single sign on" API of FXCM prevents a solution. Now that Jason knows that it works in Demo (which also has a SSO), I assume he's busy to mirror the bug from live environment into the demo environment.
Hi Naddmer,

While you refer to Single Sign On as "the last answer", I have always stated that this is the reason why Swap Info is not available directly on MT4 like it is on Trading Station. Also, I heard back from our programmers regarding why you seemed to get swap info values on our EUR MT4 demo. It turns out those values were incorrect and must have populated to the demo server at some point in the past but were never updated. That's why Aad noticed that other demo servers did not have this erroneous swap data: http://www.forexfactory.com/showthre...12#post8220212
  • #7,599
  • Apr 29, 2015 5:44pm Apr 29, 2015 5:44pm
Below are the CFD holiday trading hours for May. Forex trading hours remain unchanged, and you can view the holiday rollover interest schedule here: http://bit.ly/14Wwoso

Times below are in GMT
http://i.imgur.com/31QH61a.png

  • #7,600
  • Apr 30, 2015 5:35pm Apr 30, 2015 5:35pm
The past two days have seen EUR/USD reach the highest levels on our Real Volume indicator (8+ billion per day) since February 2012.

http://i.imgur.com/fJTSEqq.png

The new Direction Real Volume indicator shows that buying volume exceeded selling volume on the platform today.
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