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Alpari.co.uk Discussion

  • #6,121
  • Apr 21, 2015 1:44am Apr 21, 2015 1:44am
guys may be it's just a mistype, i'm sure they will remove the "not"
  • #6,122
  • Apr 21, 2015 1:47am Apr 21, 2015 1:47am
Quoting Kosomolate
{quote} ok, let ETX open the account, fund the account and trade it for ETX, they can sell/buy data as they want but nobody would choose a broker for me, am intelligent enough to choose for me, and I would not be herded like sheep around. FSCS I chose and FSCS is it, unless FSCS now joins the treachery or conspiracy by saying I can't claim thru them. kos
Do you understand the meaning? Customer data is the most important asset of a broker. With customers the money is earned. Therefore EXT millions dollars has been paid. ETX knows that a certain percentage will come to them. Moreover, it is probably an additional fee of ETX at KPMG indicate for each customer who transfer their money to ETX. Nothing else is. And yes: I choose my broker also itself and now have a total of 5 broker. After dilemma with Alpari.uk certainly not in the UK. Australia and New Zealand. And I trade on the market, not against a market maker. I want to market prices and market prices are only available with an ECN account. How easy it is to explain the financial world, hehehe.
  • #6,123
  • Apr 21, 2015 1:48am Apr 21, 2015 1:48am
I guess so, too. They've published two new pdfs on their site which clearify things. And then they spoil it on the portal... It's just amazing that this kind mistyping happens, talk about quality control. I wrote them an email pointing the mistake out, nevertheless...
Fail better.
  • #6,124
  • Apr 21, 2015 1:49am Apr 21, 2015 1:49am
Just by going at the end of procedure in Claim Portal, I'm arriving at this Client Claim Summary, where all informations are shown :

Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot1.png Size: 34 KB


From what I can read , it seems that everything should be ok, in particular look at latest 2 rows :

Intend to assign your claims arising out of your Client Agreement to the FSCS..............Yes
Direct any Payments & Distributions to your ETX account.................................................No

so maybe my guess is that the Standard Settlement Instruction Details is causing confusion and there is a simply typo error, because in the final summary everything seems to be set correctly (claim through FSCS , no money transfer to ETX account).
As a sider note, one of my friend (also client of AlpariUK) already agreed with the same Client Claim Summary and received a further email confirming that he will receive money from FSCS.

Edit : I clicked 'Confirm' in the Client Claim Summary , waiting for further email (fingers cross)
  • #6,125
  • Apr 21, 2015 2:07am Apr 21, 2015 2:07am
Quoting MikeXplosion
BREAKING NEWS!! http://www.fscs.org.uk/news/2015/apr...mit-yu48x1m1s/ FSCS expects to start paying claims in May. https://www.insolvency-kpmg.co.uk/ca...F119D1101.html
Finally some light...
  • #6,126
  • Apr 21, 2015 2:12am Apr 21, 2015 2:12am
I wait change the wroting in the portal. I Don't trust anyone in this things. I WANNA READ CLEARLY OK YOU INTEND YOU TRANSFER YOUR CLAIM TO FSCS COMPENSATION DIRECT TO YOUR BANK ACCOUNT!
myfxbook: neoxis
  • #6,127
  • Apr 21, 2015 2:24am Apr 21, 2015 2:24am
Quoting LarryDarrell
I guess so, too. They've published two new pdfs on their site which clearify things. And then they spoil it on the portal... It's just amazing that this kind mistyping happens, talk about quality control. I wrote them an email pointing the mistake out, nevertheless...
well, at KPMG, the working day starts now. I do not think anyone reads an email at night there. The IT people do not work at night. So what should have changed overnight website? Maybe if the cleaning lady fumbles on the computer, hahaha.
  • #6,128
  • Apr 21, 2015 2:28am Apr 21, 2015 2:28am
I think we should not overreact at this point in time.

The message from KPMG states that an email will be send from them to notify us when we can log into the claims portal for our final claim.

Here is it:
What this means for you
Clients who have already agreed their claim on the Claims Portal:
You will shortly receive an email inviting you to log back onto the Claims Portal if you would like to: 1) claim compensation from FSCS and assign your claim to FSCS pursuant to FSCS Payment Terms; and / or 2) have Payments or Distributions paid to an ETX account.
You will also be required to confirm bank account details if you have selected to have Payments or Distributions made to an account other than an ETX account.
This invitation email will be sent to the email address registered with the Company that you previously used to log onto the Claims Portal, please therefore continue to monitor this email account.

I have not received an email from KPMG to invite me back to the portal. The only email I got was the one from ETX. I will not react to that as the above clearly states that we will receive the invitation from KPMG.

I know this is currently causing confusion but we should rather pay attention to the message send by the FSCS and KPMG ( I refer to their latest messages on both the websites)

So to summarize : I will be waiting for the "real" email coming from KPMG and not the one going around and send by ETX.
Never Ever Give Up!
  • #6,129
  • Apr 21, 2015 2:46am Apr 21, 2015 2:46am
Quoting Cobra
I think we should not overreact at this point in time. The message from KPMG states that an email will be send from them to notify us when we can log into the claims portal for our final claim. Here is it: What this means for you Clients who have already agreed their claim on the Claims Portal: You will shortly receive an email inviting you to log back onto the Claims Portal if you would like to: 1) claim compensation from FSCS and assign your claim to FSCS pursuant to FSCS Payment Terms; and / or 2) have Payments or Distributions paid to an ETX...
Somehow know some of the staff at KPMG not what they do, I have the impression. Most customers of Alpari have received an email. but obviously not all customers.
  • #6,130
  • Apr 21, 2015 3:40am Apr 21, 2015 3:40am
I've talked in call with a manager of ETX capital. He said me than now can i chose ETX in the claim portal and if i do today money will be transfered and operative 100% on 18-20 may 2015. So around 1 month.


GREAT SO I KNOW WHEN FSCS WILL MADE PAYMENT TO US. lol Obviously i will go with fscs wire on my bank.
myfxbook: neoxis
  • #6,131
  • Apr 21, 2015 3:51am Apr 21, 2015 3:51am
claims portal no access, do you guys have the same problem?
Thanks
  • #6,132
  • Apr 21, 2015 3:52am Apr 21, 2015 3:52am
Quoting magicpips
claims portal no access, do you guys have the same problem? Thanks
same
  • #6,133
  • Apr 21, 2015 3:54am Apr 21, 2015 3:54am
They are doing the edit ahahahhaah
myfxbook: neoxis
  • #6,134
  • Apr 21, 2015 3:55am Apr 21, 2015 3:55am
How much % takes your bank for transfer usd to eur???? (for EU customers with eu bank)

me is like 7,5€ + 0,15% (total wire) + 0,5% of BCE rate of that day.
myfxbook: neoxis
  • #6,135
  • Apr 21, 2015 3:57am Apr 21, 2015 3:57am
Quoting Cobra
I think we should not overreact at this point in time. The message from KPMG states that an email will be send from them to notify us when we can log into the claims portal for our final claim. Here is it: What this means for you Clients who have already agreed their claim on the Claims Portal: You will shortly receive an email inviting you to log back onto the Claims Portal if you would like to: 1) claim compensation from FSCS and assign your claim to FSCS pursuant to FSCS Payment Terms; and / or 2) have Payments or Distributions paid to an ETX...
I received the mail from kpmg yesterday, but I got to the portal and discovered a deliberate mistake to herd us to ETX, so we are not overreacting at all.

that error should be corrected ASAP, I don't know when simple English is a problem to UK kpmg workers.

kos
John 3:16 - From THIS love no power on earth can me sever.
  • #6,136
  • Apr 21, 2015 3:57am Apr 21, 2015 3:57am
Quoting methenine
{quote} same
thanks, guys by the way check FSCS website, there is an update, someone might have said this already so apologise if someone already mentioned this
  • #6,137
  • Apr 21, 2015 4:03am Apr 21, 2015 4:03am
Quoting neoxis
They are doing the edit ahahahhaah
Good! and kpmg should follow it up with an apology mail for playing upon our intelligence, after using over a month and such a huge $$ to develop a portal, then such mistakes are not excusable. nonsense!!!

kos
John 3:16 - From THIS love no power on earth can me sever.
  • #6,138
  • Apr 21, 2015 4:13am Apr 21, 2015 4:13am
Quoting magicpips
claims portal no access, do you guys have the same problem? Thanks
@ magicpips i'm the same

I spoke to KPMG and they said my account is witheld.

I didnt have any chf trades open so guess i'm one of the lucky ones who they cant verify information for.
  • #6,139
  • Apr 21, 2015 4:27am Apr 21, 2015 4:27am
still a waist of time
no specific timing it could be first-mid-end may
  • #6,140
  • Apr 21, 2015 4:29am Apr 21, 2015 4:29am
Already confirm with FSCS. Waiting for further update.
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