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  • #5,661
  • Apr 1, 2015 6:11am Apr 1, 2015 6:11am
Quoting tugabulls
{quote} I havent been contacted yet. Wasnt the deadline at end March?
Thats what they said at the beginning, i suppose things have taken longer than expected, ring KPMG or email them and voice your concerns
  • #5,662
  • Apr 1, 2015 7:00am Apr 1, 2015 7:00am
Hi all guys, if you are a client of Alpari, you should join us to clamp down on the Joint Special Administrators and ETX together. We have waited more than two month. We can’t just wait. And we still don’t know the details of how and when we can get our money back. We hope you can transmit this article to increase the number of clients join us. We hope we can catch some media’s attention for get our money back as soon as possible.

The Funds Returning Process Announcement of Alpari(UK)Ltd.’s Clients

It has been more than two month since 15/01/2015 the Alpari(UK)Ltd has collapsed and the Joint Special Administrators are managing all affairs of Alpari and make a announcement to say they will return the Client’s funds as soon as possible. Until now, the Joint Special Administrators still can’t return the client’s funds including these clients who didn’t trading CHF and had confirmed their balance on Claims Portal. Recently, the Joint Special Administrators sold the clients data to ETX Capital(The “ETX”), we realized it makes the process of the funds returned more complex. According to this, the clients of Alpari joint signature and release the announcement to ask the Joint Special Administrators and ETX to respond public!

Our Requirement:
1. The step and period details about dealing client funds by the Joint Special Administrators or ETX .For example, when the Joint Special Administrators can return the funds to the client or transfer to ETX if the client agree, including those client who have confirmed their account balance on the Claims Portal.
2. If the clients chose still assign their claim to FSCS or the Joint Special Administrators, please announce the period and the fee of client must pay to the Joint Special Administrators . And please make payments in period.
3. If the clients chose transfer their funds to ETX, according to the action of buying Alpari’s clients is on their voluntary basis. We need ETX respond in public, the ETX must be promise us that the clients who chose transfer funds to their can withdraw funds without any other conditions and delay time.

Restate: We required the Joint Special Administrators and ETX respond in public

This announcement has agreed and supported by 769 clients. We will continue to advertise this announcement on every forex bbs, website and media.

Best Regards,
All clients of Alpari(UK) Ltd.
  • #5,663
  • Apr 1, 2015 7:40am Apr 1, 2015 7:40am
Where is this Claims Portal ?
Enter Signature
  • #5,664
  • Apr 1, 2015 7:41am Apr 1, 2015 7:41am
www.alpariadministration.com
  • #5,665
  • Apr 1, 2015 7:52am Apr 1, 2015 7:52am
Quoting dambuster
www.alpariadministration.com

Thanks dambuster good try.

When you try and log on with the link though it says the special admin team havent finalised your balance so you cant log on

The Joint Special Administrators have not yet finalised your account balance(s). You will receive an email when you are able to access the Claims Portal.
  • #5,666
  • Apr 1, 2015 8:05am Apr 1, 2015 8:05am
That simply means you gotta wait, as frustrating and unfair as that is. Grrr...
  • #5,667
  • Apr 1, 2015 8:10am Apr 1, 2015 8:10am
Quoting dambuster
That simply means you gotta wait, as frustrating and unfair as that is. Grrr...
Yep it is.

I wouldnt mind but its the lack of information/updates from the administrators i find frustrating.
  • #5,668
  • Apr 1, 2015 9:12am Apr 1, 2015 9:12am
It would seem KPMG Insolvency Administrators are now winding down for the Easter break.

If you have been given access to the Claims Portal and you intend making a claim for compensation to the FSCS; contact the FSCS and ask if your claim has been forwarded to them by KPMG administrators and the date FSCS received your claim for compensation.

I have been advised over the phone by the FSCS, only some of the claims data has been passed over to the FSCS and the data they have received is having to be cleaned before the FSCS can access it on their systems. What a pity no consideration was given by the KPMG IT team to how the data might need to be formatted, a rookie error.

I'm told there are other 'issues' to be sorted out as well, but the only two issue I can get information on are; it can't be decided which currency to make payments in and they still have to decide whether to pay by BACS or cheque.

The FSCS can give no indication of the time scale they are working to. The general feeling seems to be, ' it's early days really '.

So the question I'm waiting for a response to is, have I actually made a claim to the FSCS? I completed the claims portal to say that's what I wanted to do. I understand from the guidance I was given, my claim would be forwarded straight to the FSCS. Now KPMG can't tell me if they have sent the claim and the FSCS can't tell me if they have received the claim.

The sale of the client base to ETX seems to be a stalling tactic that has been held back until now to ensure another few months worth of interest can be accrued on the money in the 'client pot'. My humble opinion only.

If you are making a claim for compensation ask KPMG, 'have you passed my claim over to the FSCS', ask the FSCS 'have you received my claim'.

Are KPMG really working to refund clients as soon as possible, or are they sadly lacking in their duties.
  • #5,669
  • Apr 1, 2015 9:33am Apr 1, 2015 9:33am
Just recived

https://ci6.googleusercontent.com/pr...headerlogo.jpg
https://ci6.googleusercontent.com/pr...myourfunds.jpg
Dear Asif,

As mentioned in our previous e-mail, we have acquired the client list of Alpari (UK) Ltd (in special administration).

You can let ETX Capital manage the process of directing funds to your ETX account. Alternatively, you can continue to correspond with the joint special administrators regarding your funds by yourself.

What ETX Capital Can Offer You

  1. All funds released by the joint special administrators will be directed into your new ETX Capital account, which will be fully segregated from company funds* and enjoy the protection of the FSCS**.
  2. We will be in constant contact with the joint special administrators to manage the transfer process on your behalf
  3. We will keep you fully informed as the process unfolds. You will be assigned a special relationship manager who will keep you updated.
  4. Once your funds have been processed, you will then have the ability to trade with ETX or withdraw your money.



Click Here to Receive the Assistance of ETX Capital


Best Wishes,
Kayleigh Lewis
Head of Customer Service


Risk warning: The leveraged trading products available on this website are not appropriate for everyone. It is possible for losses to exceed your account balance. Do not trade with funds you cannot afford to lose and seek advice if you do not understand the risks.

* This classification only applies to retail funds
** Customer funds of up to £50,000 per customer are protected by the Financial Services Compensation Scheme in case of default.

  • #5,670
  • Apr 1, 2015 9:44am Apr 1, 2015 9:44am
Quoting Brainache
It would seem KPMG Insolvency Administrators are now winding down for the Easter break. If you have been given access to the Claims Portal and you intend making a claim for compensation to the FSCS; contact the FSCS and ask if your claim has been forwarded to them by KPMG administrators and the date FSCS received your claim for compensation. I have been advised over the phone by the FSCS, only some of the claims data has been passed over to the FSCS and the data they have received is having to be cleaned before the FSCS can access it on their systems....
KPMG really are crap.

Very simply, off the choice of BACs or cheque payment on the portal, and pay each account in whatever denominated currency the account was held in.

How the fec after 2.5 months have they STILL not sorted out these two simple questions.
  • #5,671
  • Apr 1, 2015 10:10am Apr 1, 2015 10:10am
cool, so you can at least part of the money must flow from Alpari, trading at ETX.
  • #5,672
  • Apr 1, 2015 10:15am Apr 1, 2015 10:15am
The process is really becoming frustrating.

As if we do not have enough issues with KPMG and FSCS we now have to deal with yet another party namely ETX.

I fail to see how they will be able to speed up things and if their involvement will have any positive effects on us clients.

KPMG have been appointed by the British court and they will postpone/delay the pay out of funds for as long as they can in order to increase their fees. They are in it for the money and will use every method possible to increase their fees. It is what it is.

Very frustrating indeed!
Never Ever Give Up!
  • #5,673
  • Apr 1, 2015 10:30am Apr 1, 2015 10:30am
Quoting Asifmanu
Just recived {image} {image} Dear Asif, As mentioned in our previous e-mail, we have acquired the client list of Alpari (UK) Ltd (in special administration). You can let ETX Capital manage the process of directing funds to your ETX account. Alternatively, you can continue to correspond with the joint special administrators regarding your funds by yourself. What ETX Capital Can Offer You All funds released by the joint special administrators will be directed into your new ETX Capital account, which will be fully segregated from company funds* and...
you are missing one of the points that i have in my email (and is the last one on my email received...in greek) which says that we will credit you an amount to trade with as soon as we verify your account balance with KPMG/FSCS and before received the money in order for me to be able to trade

can you check again that you have copied the entire email...or make sure that this is not on your email? it would be interesting if it isnt
  • #5,674
  • Apr 1, 2015 10:37am Apr 1, 2015 10:37am
Quoting tugabulls
{quote} I havent been contacted yet. Wasnt the deadline at end March?

yes you are late , contact them again and again
  • #5,675
  • Apr 1, 2015 10:44am Apr 1, 2015 10:44am
I received the same that i copy.
  • #5,676
  • Apr 1, 2015 10:46am Apr 1, 2015 10:46am
Quoting KGP
{quote} you are missing one of the points that i have in my email (and is the last one on my email received...in greek) which says that we will credit you an amount to trade with as soon as we verify your account balance with KPMG/FSCS and before received the money in order for me to be able to trade can you check again that you have copied the entire email...or make sure that this is not on your email? it would be interesting if it isnt
I have also another point in my email ETX-Germany:

After we confirm your balance with the bankruptcy trustee and the FSCS, we will provide you with a credit line facility that grants access to a percentage of your assets have been transferred to your deposits.
  • #5,677
  • Apr 1, 2015 10:47am Apr 1, 2015 10:47am
Quoting Asifmanu
I received the same that i copy.
thats my exact copy in GREEK


Inserted Code
Αγαπητέ XXXX,
Όπως αναφέρθηκε και σε προηγούμενο e-mail που έχει σταλεί σε εσάς , έχουμε αποκτήσει την πελατειακή βάση της Alpari (UK) από τους Ειδικούς Διαχειριστές . Θα συνεργαστούμε στενά μετους Ειδικούς Διαχειριστές και το FSCS , προκειμένου να βοηθήσουμε στη μεταφορά των κεφαλαίων στο λογαριασμό σας στην ΕΤΧ.
Μπορείτε να αφήσετε την ETX Capital να διαχειριστεί την διαδικασία της μεταφοράς των χρημάτων στο λογαριασμό σας στην ΕΤΧ. Εναλλακτικά, μπορείτε να επικοινωνήσετε απευθείας με τους Ειδικούς Διαχειριστές και το FSCS εσείς ο ίδιος για τα κεφάλαια σας.
Τι μπορεί να σας προσφέρει η ETX Capital
    Όλα τα κεφάλαια που θα αποδεσμεύονται από τους Ειδικούς Διαχειριστές και το FSCS θα μεταφερθούν στο νέο σας λογαριασμό με την ETX Capital, τα οποία θα είναι πλήρως διαχωρισμένα από τα κεφάλαια της εταιρείας * και απολαμβάνουν την προστασία του FSCS **
    Θα είμαστε σε συνεχή επαφή με τους Ειδικούς Διαχειριστές και το FSCS για την διαδικασία μεταφοράς για λογαριασμό σας
    Θα σας κρατάμε ενήμερους όσο θα εξελίσσεται η διαδικασία
    Όταν τα χρήματα σας θα έχουν μεταφερθεί από τους Ειδικούς Διαχειριστές και το FSCS , τότε θα έχετε τη δυνατότητα να κάνετε συναλλαγές με την ETX ή να αποσύρετε τα χρήματά σας
    [color=Red]Εν τω μεταξύ , αφότου επιβεβαιώσουμε το υπόλοιπο σας με τους Ειδικούς Διαχειριστές και το FSCS, θα σας εκδώσουμε μια πιστωτική διευκόλυνση για να αποκτήσετε πρόσβαση σε ένα ποσοστό του υπολοίπου σας πριν τα κεφάλαια σας μεταφερθούν[/color]

in ENGLISH (using google translate)

Inserted Code
Dear XXXX,
As mentioned in a previous e-mail that was sent to you, we acquired the customer base of Alpari (UK) by the Special Administrators. We will work closely Meto Special Administrators and the FSCS, in order to assist in the transfer of funds in your account at ETX.
You can leave the ETX Capital to manage the process of transferring funds to your account at ETX. Alternatively, you can contact directly with the Special Administrators and FSCS yourself for your funds.
What can your ETX Capital
    All funds will be released by the Special Administrators and the FSCS will be transferred to your new account with ETX Capital, which is completely separate from the funds of the company * and enjoy the protection FSCS **
    We will be in constant contact with the Special Administrators and the FSCS to transfer process for you
    We will keep you informed as the process will evolve
    When your money will be transferred from the Special Administrators and the FSCS, then you will have the opportunity to trade with the ETX or withdraw your money
    [color=Red]Meanwhile, after you confirm your balance with the Special Administrators and the FSCS, we will issue you a credit facility to access a percentage of your balance before your funds transferred[/color]
  • #5,678
  • Apr 1, 2015 10:51am Apr 1, 2015 10:51am
Quoting KGP
{quote} you are missing one of the points that i have in my email (and is the last one on my email received...in greek) which says that we will credit you an amount to trade with as soon as we verify your account balance with KPMG/FSCS and before received the money in order for me to be able to trade can you check again that you have copied the entire email...or make sure that this is not on your email? it would be interesting if it isnt
As mentioned in our previous e-mail, we have acquired the client list of Alpari (UK) Ltd (in special administration).

You can let ETX Capital manage the process of directing funds to your ETX account. Alternatively, you can continue to correspond with the joint special administrators regarding your funds by yourself.

What ETX Capital Can Offer You

  1. All funds released by the joint special administrators will be directed into your new ETX Capital account, which will be fully segregated from company funds* and enjoy the protection of the FSCS**.
  2. We will be in constant contact with the joint special administrators to manage the transfer process on your behalf
  3. We will keep you fully informed as the process unfolds. You will be assigned a special relationship manager who will keep you updated.
  4. Once your funds have been processed, you will then have the ability to trade with ETX or withdraw your money.

  • #5,679
  • Apr 1, 2015 10:53am Apr 1, 2015 10:53am
panhwar and asif... where are you based?
  • #5,680
  • Apr 1, 2015 10:54am Apr 1, 2015 10:54am
Well, they are obviously treating different people from different countries differently as my email simply says:

 

  1. All funds released by the joint special administrators will be directed into your new ETX Capital account, which will be fully segregated from company funds* and enjoy the protection of the FSCS**.
  2. We will be in constant contact with the joint special administrators to manage the transfer process on your behalf
  3. We will keep you fully informed as the process unfolds. You will be assigned a special relationship manager who will keep you updated.
  4. Once your funds have been processed, you will then have the ability to trade with ETX or withdraw your money.

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