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  • #5,601
  • Mar 30, 2015 9:53am Mar 30, 2015 9:53am
Quoting Nex
{quote} mmh.. no EURUSD chart ...
lol..thats a bit strange..id phone them surely they have that chart to trade?
  • #5,602
  • Mar 30, 2015 10:18am Mar 30, 2015 10:18am
Quoting nAVIN2007
{quote} lol..thats a bit strange..id phone them surely they have that chart to trade?
FXc-FX-A menu, with EurUsd cross is missing; but it's present on history for strategy tester
(talking about demo acc only)
  • #5,603
  • Mar 30, 2015 10:46am Mar 30, 2015 10:46am
Quoting Nex
{quote} FXc-FX-A menu, with EurUsd cross is missing; but it's present on history for strategy tester (talking about demo acc only)

I heard well eurusd missing??? is a joke???
myfxbook: neoxis
  • #5,604
  • Mar 30, 2015 10:52am Mar 30, 2015 10:52am
It is. On live account
  • #5,605
  • Mar 30, 2015 11:27am Mar 30, 2015 11:27am
Quoting neoxis
{quote} I heard well eurusd missing??? is a joke???

nope, just some wiseman who can't use the platform... 100% E/U is there
  • #5,606
  • Mar 30, 2015 12:05pm Mar 30, 2015 12:05pm
Hey,

Can somebody explain what i can do with my money in alpari. I see that everything that was there before CHF raised is still there. So can i withdraw them or what? I saw that there are something about claiming when i logged in.

My main language is not english so i dont quite understand whats there saying.
  • #5,607
  • Mar 30, 2015 1:56pm Mar 30, 2015 1:56pm
i received it as well in my "country" language from their dept responsible for italian and greek clients

interesting approach... seems ETX knows their stuff on how to make everyone "like" and trust them through this tiny personalisation approach.

which also means they have on their hands the full list of clients from KPMG with all the details.

lets see how it goes from there


i am sure they are going to provide us with the current "bonus perk" maybe even more...in order to achieve maximum client retention the issue is however that we need to trade and have in profits 3X (times) the bonus in 90 days for example for 5k funds deposited you get 2.5k so you need to "make" 7.5k in profits within 90 days...
  • #5,608
  • Mar 30, 2015 2:03pm Mar 30, 2015 2:03pm
Quoting KGP
i received it as well in my "country" language from their dept responsible for italian and greek clients interesting approach... seems ETX knows their stuff on how to make everyone "like" and trust them through this tiny personalisation approach. which also means they have on their hands the full list of clients from KPMG with all the details. lets see how it goes from there i am sure they are going to provide us with the current "bonus perk" maybe even more...in order to achieve maximum client retention the issue is however that we need to trade...
If i'm not interested? they cannot force you to have it. I just declare to have funds on account not any bonus. I think you need to specify if you want it or not. They cannot put it on automatically.
myfxbook: neoxis
  • #5,609
  • Mar 30, 2015 2:17pm Mar 30, 2015 2:17pm
Quoting neoxis
{quote} If i'm not interested? they cannot force you to have it. I just declare to have funds on account not any bonus. I think you need to specify if you want it or not. They cannot put it on automatically.
well even if they give it to you without asking for it...you need to meet their T&C of it...so its the same thing...you cant claim them if you dont "win" them
  • #5,610
  • Mar 30, 2015 5:40pm Mar 30, 2015 5:40pm
Quoting Nirenberg
{quote} Can you give more details?
I wanted to test the execution on their ETX Pro platform - I don't need it for charting or anything else, just execution. Apart from the platform being a bit primitive I noticed the spreads were really high - 5 pips on my favourite pair EUR/AUD

I already have a small mt4 account for my large timeframe trading with FXPIG where the spreads are much better but for daytrading I need faster execution than the MT4 can provide .. so far the Lmax web based platform is the best I have tested.
  • #5,611
  • Mar 30, 2015 10:58pm Mar 30, 2015 10:58pm
This is the last day to receive an email to access the claims portal right?
  • #5,612
  • Edited 12:44am Mar 31, 2015 12:08am | Edited 12:44am
Quoting KGP
{quote} well even if they give it to you without asking for it...you need to meet their T&C of it...so its the same thing...you cant claim them if you dont "win" them
So simply i will not accept their T&C and i will ask any question before to agree anything. If they are not clear i will stay with fscs. Anyway i really not think they force you to stay with a bonus. Never happened something like that. You should chose if you want any offer from them.

I really not like this trick and i think they will not do it if they want appear serious in ours eyes.
myfxbook: neoxis
  • #5,613
  • Mar 31, 2015 1:00am Mar 31, 2015 1:00am
NOW IS END OF MARCH and me and 6 friends still received no email to access the claims portal...when we try to login on the website we receive this message: "The Joint Special Administrators have not yet finalised your account balance(s). You will receive an email when you are able to access the Claims Portal."

All acccounts were positive just with cash balances , no trades open and no pending orders.

What to do now?????? We are really worried now about our money!

On the other hand this etx infomation mails we all received! So what is this for a bad handling?
  • #5,614
  • Mar 31, 2015 1:02am Mar 31, 2015 1:02am
Quoting moneymob
NOW IS END OF MARCH and me and 6 friends still received no email to access the claims portal...when we try to login on the website we receive this message: "The Joint Special Administrators have not yet finalised your account balance(s). You will receive an email when you are able to access the Claims Portal." All acccounts were positive just with cash balances , no trades open and no pending orders. What to do now?????? We are really worried now about our money!
Let's contact kpmg via email or phone.
myfxbook: neoxis
  • #5,615
  • Mar 31, 2015 1:04am Mar 31, 2015 1:04am
Anyway i read the faq in my current language and seems they must wait when kpmg or fscs issue funds to us. So i think not worth it for wait etx...They are just like an adviser than when funds are unlock they give you the opportunity to automatically transfer to them but nothing more.

So at this point i will remain with fscs.
myfxbook: neoxis
  • #5,616
  • Mar 31, 2015 1:07am Mar 31, 2015 1:07am
Quoting neoxis
{quote} Let's contact kpmg via email or phone.
wrote them last week and received this standard bla bla bla answer:

"...The Claims Portal will be made available to all Clients in due course, but, as previously indicated, the Claims Portal will firstly be available to the majority of Clients who held only cash balances as at 9.00 GMT on Thursday 15 January 2015 and entered no subsequent trades. It is envisaged that clients who have not already received an email inviting them to access the Claims Portal will have access to the Claims Portal by late March 2015. For the avoidance of doubt, only clients of the Company that have a claim into the Client Money Pool (CMP) will have access to the Claims Portal.... "
  • #5,617
  • Mar 31, 2015 1:08am Mar 31, 2015 1:08am
Quoting fido
{quote} I wanted to test the execution on their ETX Pro platform - I don't need it for charting or anything else, just execution. Apart from the platform being a bit primitive I noticed the spreads were really high - 5 pips on my favourite pair EUR/AUD I already have a small mt4 account for my large timeframe trading with FXPIG where the spreads are much better but for daytrading I need faster execution than the MT4 can provide .. so far the Lmax web based platform is the best I have tested.

5 pips is crazy..and we dont even know what happens when theres a news release..the best thing is to get yur money back and choose a broker which seems a good option..perhaps this broker does but 5 pips on euro is too much
  • #5,618
  • Mar 31, 2015 1:12am Mar 31, 2015 1:12am
Quoting moneymob
NOW IS END OF MARCH and me and 6 friends still received no email to access the claims portal...when we try to login on the website we receive this message: "The Joint Special Administrators have not yet finalised your account balance(s). You will receive an email when you are able to access the Claims Portal." All acccounts were positive just with cash balances , no trades open and no pending orders. What to do now?????? We are really worried now about our money! On the other hand this etx infomation mails we all received! So what is this for a...

Hi i'm in the same position as you.
I have emailed and get the standard email reply saying you will have to wait for the client portal to become available.
It is a joke.
  • #5,619
  • Mar 31, 2015 1:20am Mar 31, 2015 1:20am
I'm curios!
None seems to have an account here with ETX?
Or exp?

ETX > alpari or vice versa?


Cheers!
  • #5,620
  • Mar 31, 2015 1:31am Mar 31, 2015 1:31am
Guys i will stay with fscs is better...they cannot do anything for release the funds first than kpmg or fscs. So is not worth it for me. For sure with the new entry etx our funds increase speed for come to us.
myfxbook: neoxis
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