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  • #5,001
  • Mar 5, 2015 7:40am Mar 5, 2015 7:40am
http://leaprate.com/2015/03/kpmg-inv...claims-portal/

So it seems we knows what we should to do. FSCS is the way. But f***k in in the second group so i must to wait sigh
myfxbook: neoxis
  • #5,002
  • Mar 5, 2015 8:30am Mar 5, 2015 8:30am
Quoting neoxis
http://leaprate.com/2015/03/kpmg-inv...claims-portal/ So it seems we knows what we should to do. FSCS is the way. But f***k in in the second group so i must to wait sigh
This morning, I've agreed my balance in the portal, as well as chosen FSCS.
Sent also some ID verification documents, because my name was in wrong order.

I just finished editing the "Retail Client proxy form" , voting as per papamax's post in page 228;
Stupid question: I don't see anywhere the indication of the e-mail address where to send this... however, there's indication about where to send the claim - it's the same address for both, I suppose? ([email protected])
  • #5,003
  • Mar 5, 2015 8:37am Mar 5, 2015 8:37am
Quoting tonirai
{quote} This morning, I've agreed my balance in the portal, as well as chosen FSCS. Sent also some ID verification documents, because my name was in wrong order. I just finished editing the "Retail Client proxy form" , voting as per papamax's post in page 228; Stupid question: I don't see anywhere the indication of the e-mail address where to send this... however, there's indication about where to send the claim - it's the same address for both, I suppose? ([email protected])
I dont know if you need to vote..if you go through fscs...you are not involved anymore in kpmg process.
myfxbook: neoxis
  • #5,004
  • Mar 5, 2015 8:45am Mar 5, 2015 8:45am
Quoting neoxis
{quote} I dont know if you need to vote..if you go through fscs...you are not involved anymore in kpmg process.
I thought about that too... but I think I still can, as I'm still a client, and things with FSCS will only advance after the meeting and those decisions there.

Furthermore, they clearly indicate that, to be allowed to vote, you must either agree your claims in the portal, or send a claim form - they don't tell us anywhere that if we choose FSCS we are excluded from voting.

What I mean is maybe I don't "need to" but I "can" anyway.
So if it may help those who will have to wait for dispute, fees, etc - I vote as it was consensual back at page 228.
  • #5,005
  • Mar 5, 2015 8:50am Mar 5, 2015 8:50am
Yeah but whichever will be the result..i think FSCS will refund us as well the fee from kpmg.
myfxbook: neoxis
  • #5,006
  • Mar 5, 2015 9:04am Mar 5, 2015 9:04am
Quoting neoxis
Yeah but whichever will be the result..i think FSCS will refund us as well the fee from kpmg.
OK, but you're missing the point - I'm not voting to protect my interest (which seems to be protected by FSCS);
I'm voting to protect the interest of the fellow traders whom are still stucked in FSCS, don't have access to portal, that have more than 50KŁ, etc...
  • #5,007
  • Mar 5, 2015 9:12am Mar 5, 2015 9:12am
Yeah that's good. i just wanted say who chose fscs is no more involved in this process and about kpmg decision but need to see just fscs update about their claims.
myfxbook: neoxis
  • #5,008
  • Mar 5, 2015 9:27am Mar 5, 2015 9:27am
i have accordingly click and tick every column correctly until the Client Claim Summary page where the " confim " column is disabled. anyone facing similar problems.

The I agree to the Terms and Conditions of Settlement of Claims tick box is also disabled. WTF
  • #5,009
  • Mar 5, 2015 9:34am Mar 5, 2015 9:34am
You need to download the T's and C's first, then the option to continue becomes enabled
  • #5,010
  • Mar 5, 2015 9:43am Mar 5, 2015 9:43am
Quoting Zebtra
i have accordingly click and tick every column correctly until the Client Claim Summary page where the " confim " column is disabled. anyone facing similar problems. The I agree to the Terms and Conditions of Settlement of Claims tick box is also disabled. WTF

In case it may help anyone who had the same difficulty as I did:

If you log in and get to the page after the FSCS "yes" page and you place your name into the box but the website will not allow you to tick the "I accept....." box and then press "Confirm", its because you have not also downloaded the PDF by clicking on the "Terms & Conditions" link just above. Once you do this, the red stop sign that appears over the tick box and the Confirm box disappear and you can now click on both.

Hope this helps for those who had this issue.

This is from another message.
Im a Crocodile, Im a Sniper. Patience is everything.
  • #5,011
  • Mar 5, 2015 9:43am Mar 5, 2015 9:43am
Quoting Zebtra
i have accordingly click and tick every column correctly until the Client Claim Summary page where the " confim " column is disabled. anyone facing similar problems. The I agree to the Terms and Conditions of Settlement of Claims tick box is also disabled. WTF
look for this post from "kaz3" hope this will help
Forex can only be understood backwards, but it must be traded forwards.
  • #5,012
  • Mar 5, 2015 9:50am Mar 5, 2015 9:50am
Why we should fill and send the Retail Client proxy form, what is this for? >Its mandatory?
Im a Crocodile, Im a Sniper. Patience is everything.
  • #5,013
  • Mar 5, 2015 11:42am Mar 5, 2015 11:42am
Quoting andreas1966
Dambuster, I am worried because my case is unique. I opened a new account with Alpari-UK and NEVER traded - not a single trade ever. Deposited 9900 euro on 14 Jan and another 9900 euro on 15 Jan early morning (before noon). Both deposits via e banking (wire transfer) reached my account after 15 Jan. (1st=16 Jan, 2nd=20 Jan) THUS on 15 Jan noon my balance was zero BUT on 20 Jan balance was 19800. Unlucky? ---> YES. The only client to wire money BEFORE 15 Jan noon and funds to reach account AFTER 15 Jan noon? ---> MAYBE YES Emailed kpmg with all details...
Hi, quiet you're not the only one. I made a bank transfer of 5000 Euro on 01/15/2015 credited the day 01/16/2015. Obviously no trade next. I wrote several emails to KPMG, but only automated responses. I do not know what to do
  • #5,014
  • Mar 5, 2015 11:50am Mar 5, 2015 11:50am
Can someone please tell me how i can start a claim. Since there is only some kind Retail Client Proxy form at kpmg and nothing about a submiting a claim.

I had a couple of accounts opened on alpari. But till now i have not recived a email about submiting a claim. I contated [email protected] and they replied that they will send an email to each client. Asking them and instructing them to submit a claim.


Best regards,
  • #5,015
  • Mar 5, 2015 11:53am Mar 5, 2015 11:53am
Hi guys, thanks for the answer yesterday!
I have another 2 important question to do:
1. Till when/what day do i have time to decide if i want to go with FSCS or with KPGM in the claim portal?? Anyone knows this? Cause i want to wait a little for if there is any news from KPGM.
2. If finally more ppl decide to go with KPGM and i decide to go with FSCS what happens?? i am forced to go with KPGM even if i want to go with FSCS?? or the ppl who decide to go with FSCS will go with FSCS and the ppl who decide to go with KPGM will go with KPGM??
Please, someone answer to these question cause i think they are important, thanks in advance!
  • #5,016
  • Mar 5, 2015 12:31pm Mar 5, 2015 12:31pm
Quoting WJmadeit1
Hi guys, Ive been looking at several companies to switch brokerages and Ive come across so many companies that claim they're good such as: FXCM IG Index CMC ETX Etoro CWM FX Iron FX FX Pro. They offer similar leverage from 100:1 and Low Spreads from 0.2 pips and provide platforms to trade on but Im not sure which one would be the best or trusted. Does there any one here know any info about the companies? Im a believer of finding as much background on companies before going with them if that make sense. Looking forward to any response. Thanks
I can recommend FXPro, Hotforex and etoro on small accounts, or IG markets and Interaktive Brokers on bigger accounts. I have used then all and will not change.

Small accounts I mean up to $ 20 000.

CMC markets, I will not recommend.. They have really bad reputation after the CHF news. They have removed profits from the winning trades. This is the same as Saxobank.
  • #5,017
  • Mar 5, 2015 12:44pm Mar 5, 2015 12:44pm
Quoting matejslo1
Can someone please tell me how i can start a claim. Since there is only some kind Retail Client Proxy form at kpmg and nothing about a submiting a claim. I had a couple of accounts opened on alpari. But till now i have not recived a email about submiting a claim. I contated [email protected] ("[email protected]") and they replied that they will send an email to each client. Asking them and instructing them to submit a claim. Best regards,
hello matej from slovenia.
I asume you speak slovene.
I will send you PM, look your mail
BR, tayette
Per aspera ad astra
  • #5,018
  • Mar 5, 2015 12:45pm Mar 5, 2015 12:45pm
I had a currenex account with Alpari and i didn't have any open trades throughout January. Why didn't I have access to the claims portal like the others???
I called the number on KPMG website and spoke to some representative who only gave the information already on the website and asked me to send them an e-mail about my case. I sent it but only got the usual automated response and still no human being replied to me...I had a balance of USD 26k. So it is really important to me. Did anyone else have a cash balance and didn't get access to the claims portal or am i the only case?

Thanks in advance and good luck to you all
  • #5,019
  • Mar 5, 2015 4:01pm Mar 5, 2015 4:01pm
I didnt get acess to claims portal either.
  • #5,020
  • Mar 5, 2015 4:52pm Mar 5, 2015 4:52pm
Hi guys,
Is here someone from the Czech or Slovak Republic? I am looking for someone with whom I can communicate czech or slovak about it. Sorry my english :-(
So far I did not fill anything (no documents). I had opened position 15.01.2015 9:00 GMT

The first step should be to fill document "Retail Client´s statement of claim" YES/NO?
Question:
If fill and send document Retail Client Proxy (form for Initial Meeting 12 Mar 2015) I can then sometime in the future decide I want to make a settlement my claim through the FSCS? Or send document Retail Client Proxy == settlement my claim ONLY by KPMG?
Please, can you help me (easy english or czech/slovak language).
Thank you.

I would like communicate czech or slovak. My email: [email protected]
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