hey , return my money before you start that race.
GBP/USD
EXNESS official representative
{quote} guys, i get filled 56 pips far away from my stop losssee the last buy order (eur/aud) help, please {image}
i have another 2 accounts with different companies and never seen slippage like this. but got filled at exact SL i put.
imagine that you had 10lot opened at that time with exness !!
here their reply
Kolesnikov Ilya https://www.exness.com/images/member/arrow_green_sd.png EXNESS Support
Dear Client!
At 10:27 on 4th of February the market was moving tremendously.
At that time mentioned order hit stop loss level, and actual market price jumped right to 1.46173, there was a gap.
According to the regulations of gap execution(https://www.exness.com/forex/specifications), the order will be executed at the first market quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.
In this case difference was over 50 points, which exceeds gap level for the EURAUD, therefore orders were executed at first available price, with slippage.
Thus, no execution or quotation errors of any kind during this order processing were found.
May i remind you that slippages are not set up against trader, it is necessary measure when dealing with pending orders.
They may cause extra loss in case of SL, pending stop orders and extra profit in case of TP, pending limit orders.
Best regards,
Kolesnikov Ilya
EXNESS
Complaints Department
E-mail: [email protected]
Web: www.exness.com
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Have been having a lot of problems opening, modifying & closing trades due to timeouts & off-quotes for a week or so now...........sure, it's a demo but a wise head might say that we should expect the live account to be worse than the demo........so I don't know what to expect if I were to open a live account with Exness! May be Exness should spend some of that advertising budget on fixing such technical issues.......a demo is in essence an advertisement for the broker's live account so a buggy demo is probably not the best way to gain new customers....
Quoting flofri
Well, I have a real account here and did not have this problem in real-time, nor is it visible on the chart now, which I posted a few posts back. I am just a customer with them, but I must say, credit where credit is due. I never experienced any irregularities with them over a year, except a few "off quotes" now and then. Fast execution also. Cheers
Unless a trader is dealing in many millions, off quotes shouldn't happen during market hours; it could mean that either the broker has very poor liquidity or is playing tricks. What is your account type?
But, actually to be frank, it is a very efficient broker. I had over ten accounts here and there and this one is ok for (small) retail.
- #570
- Feb 6, 2015 10:59am Feb 6, 2015 10:59am
- Joined Aug 2012 | Status: Love for all; Hatred for none | 3,566 Posts
Love for all; Hatred for none.
Pending Buy-Stop order on CHFJPY was rejected, even Market order didn't work.............the reason given was "Not Enough Money" & that was because margin requirement was raised to something like 300%
http://i57.tinypic.com/oge8v8.png
......compare that to the customary 1% margin on same lot-size for EURUSD
http://i58.tinypic.com/vp86br.png
Really weird........Does this sort of thing happen on live accounts as well? I would have tore my hair out if that had happened on a live account since it was a profitable trade.......
Yeah, that's a lot of slippage.....
http://i57.tinypic.com/oge8v8.png
......compare that to the customary 1% margin on same lot-size for EURUSD
http://i58.tinypic.com/vp86br.png
Really weird........Does this sort of thing happen on live accounts as well? I would have tore my hair out if that had happened on a live account since it was a profitable trade.......
{quote} guys, i get filled 56 pips far away from my stop loss
- #572
- Feb 7, 2015 1:35pm Feb 7, 2015 1:35pm
- Joined Aug 2012 | Status: Love for all; Hatred for none | 3,566 Posts
Love for all; Hatred for none.
