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EXNESS official representative

  • #561
  • Feb 4, 2015 5:05am Feb 4, 2015 5:05am
Quoting Feela
hey , return my money before you start that race .
GBP/USD
  • #562
  • Feb 4, 2015 8:36pm Feb 4, 2015 8:36pm
Exness , Yes please do remove suffix , Too much problem for E A , Most E A cannot take suffix T12
  • #563
  • Feb 4, 2015 10:37pm Feb 4, 2015 10:37pm
2015.02.05 11:45:29.133 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 11:44:45.689 '6225056': order buy stop 0.01 EURCADm opening at 1.42650 sl: 0.00000 tp: 0.00000 failed [Off quotes]
2015.02.05 11:42:27.813 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 11:41:31.011 '6225056': pending order buy stop 0.01 EURCADm at 1.42650 sl: 0.00000 tp: 0.00000
2015.02.05 11:17:02.815 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 10:35:00.422 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 10:20:25.352 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 10:17:24.536 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 09:46:58.792 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 09:43:55.386 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 09:42:37.749 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 09:39:27.885 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 09:37:31.660 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 09:34:18.808 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 09:19:37.001 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 09:04:19.700 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 08:58:16.117 '6225056': deleting of pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390 failed [Off quotes]
2015.02.05 08:55:07.380 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 08:48:55.826 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 08:43:52.952 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390
2015.02.05 08:39:25.072 '6225056': delete pending order #69770902 buy stop 0.03 EURJPYm at 135.430 sl: 133.720 tp: 139.390

Have been having a lot of problems opening, modifying & closing trades due to timeouts & off-quotes for a week or so now...........sure, it's a demo but a wise head might say that we should expect the live account to be worse than the demo........so I don't know what to expect if I were to open a live account with Exness! May be Exness should spend some of that advertising budget on fixing such technical issues.......a demo is in essence an advertisement for the broker's live account so a buggy demo is probably not the best way to gain new customers.

Quoting flofri
{quote} Well, I have a real account here and did not have this problem in real-time, nor is it visible on the chart now, which I posted a few posts back. I am just a customer with them, but I must say, credit where credit is due. I never experienced any irregularities with them over a year, except a few "off quotes" now and then. Fast execution also. Cheers
Unless a trader is dealing in many millions, off quotes shouldn't happen during market hours; it could mean that either the broker has very poor liquidity or is playing tricks. What is your account type?
  • #564
  • Feb 5, 2015 9:58am Feb 5, 2015 9:58am
Quoting Feela
{quote} guys, i get filled 56 pips far away from my stop loss see the last buy order (eur/aud) help, please {image}
i got the answer today , be careful guys when dealing with exness .
i have another 2 accounts with different companies and never seen slippage like this. but got filled at exact SL i put.
imagine that you had 10lot opened at that time with exness !!
here their reply

Kolesnikov Ilya https://www.exness.com/images/member/arrow_green_sd.png EXNESS Support
Dear Client!

At 10:27 on 4th of February the market was moving tremendously.

At that time mentioned order hit stop loss level, and actual market price jumped right to 1.46173, there was a gap.

According to the regulations of gap execution(https://www.exness.com/forex/specifications), the order will be executed at the first market quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.

In this case difference was over 50 points, which exceeds gap level for the EURAUD, therefore orders were executed at first available price, with slippage.

Thus, no execution or quotation errors of any kind during this order processing were found.

May i remind you that slippages are not set up against trader, it is necessary measure when dealing with pending orders.

They may cause extra loss in case of SL, pending stop orders and extra profit in case of TP, pending limit orders.
Best regards,
Kolesnikov Ilya

EXNESS
Complaints Department
E-mail: [email protected]
Web: www.exness.com
General Risk Warning for CFD Trading CFDs are leveraged products. Trading in CFDs related to foreign exchange, commodities, financial indices and other underlying variables, carry a high level of risk and can result in the loss of all of your investment. As such, CFDs may not be appropriate for all investors. You should not invest money that you cannot afford to lose. Before deciding to trade, you should become aware of all the risks associated with CFD trading, and seek advice from an independent and suitably licensed financial advisor. Under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs or (b) any direct, indirect, special, consequential or incidental damages whatsoeve
  • #565
  • Feb 5, 2015 1:48pm Feb 5, 2015 1:48pm
Quoting r41225
Have been having a lot of problems opening, modifying & closing trades due to timeouts & off-quotes for a week or so now...........sure, it's a demo but a wise head might say that we should expect the live account to be worse than the demo........so I don't know what to expect if I were to open a live account with Exness! May be Exness should spend some of that advertising budget on fixing such technical issues.......a demo is in essence an advertisement for the broker's live account so a buggy demo is probably not the best way to gain new customers....

Quoting flofri
Well, I have a real account here and did not have this problem in real-time, nor is it visible on the chart now, which I posted a few posts back. I am just a customer with them, but I must say, credit where credit is due. I never experienced any irregularities with them over a year, except a few "off quotes" now and then. Fast execution also. Cheers

Unless a trader is dealing in many millions, off quotes shouldn't happen during market hours; it could mean that either the broker has very poor liquidity or is playing tricks. What is your account type?
I have both, the "classic" set-up as they call it and the ECN. In addition I must say that the spreads on the classic vary a lot, especially in the last micro-second before your trade is executed But, actually to be frank, it is a very efficient broker. I had over ten accounts here and there and this one is ok for (small) retail.
  • #566
  • Feb 5, 2015 8:35pm Feb 5, 2015 8:35pm
Is Exness market maker?

Are the spread same for all account types?

Any no-swap account?
  • #567
  • Feb 5, 2015 9:23pm Feb 5, 2015 9:23pm
To Exness Representative....

1) I am an existing client of your firm and I made my deposit using my debit card. I would like to withdraw all funds in my account, both deposit and profit, to my USD bank account via wire transfer.
Is this possible as I have read from you website that after 90 days from the date of a card deposit, all funds in a trading account (deposit + profit) can be withdrawn by bank wire.
https://www.exness.com/intl/en/faq/1..._a_credit_card

2) Another point of concern is how to withdraw when a card used for deposit expires.

Thank you and looking forward to a swift response from you.
money making
  • #568
  • Feb 6, 2015 4:04am Feb 6, 2015 4:04am
Quoting belief
Is Exness market maker? Are the spread same for all account types? Any no-swap account?

Dear belief,

The EXNESS Company is a Market maker with Non-dealing desk (we provide as Market maker accounts - Mini and Classic, as ECN accounts).

At this moment we offer three account types with fixed and dynamic spread.

Spread size depends on account type. More detailes you can find on our website https://www.exness.com/intl/en/forex/specifications/

EXNESS company offers special swap-free accounts for residents of Muslim countries. In order to know how to activate swap-free account you can contact out technical support any time you wish.

In case of any additional questions, we would be glad to help you.
  • #569
  • Feb 6, 2015 4:05am Feb 6, 2015 4:05am
Quoting flybiz08
To Exness Representative.... 1) I am an existing client of your firm and I made my deposit using my debit card. I would like to withdraw all funds in my account, both deposit and profit, to my USD bank account via wire transfer. Is this possible as I have read from you website that after 90 days from the date of a card deposit, all funds in a trading account (deposit + profit) can be withdrawn by bank wire. https://www.exness.com/intl/en/faq/1..._a_credit_card 2) Another point of...

Dear flybiz08,

According to our Clients Agreement you can withdraw funds to your bank account after 90 days from the date of a card deposit.

In case you credit card has expired you can also withdraw money to your bank account after 90 days without refund.

Please, if you have more questions I would be glad to answer them.
  • #570
  • Feb 6, 2015 8:59am Feb 6, 2015 8:59am
Quoting EXNESS
The EXNESS logo adorns the new race car presented by Infiniti Red Bull Racing {image} The EXNESS logo has appeared on the Infiniti Red Bull Racing’s 2015 Formula One car, RB11, which the team began testing February 1, 2015 on the Circuito de Jerez circuit in Spain. The RB11's unique camouflage test livery made a special impression on spectators. “The team at EXNESS were really impressed by the new testing livery of RB11. Indeed, it symbolizes the amazing power and energy, which all the Infiniti Red Bull Racing cars are always remarkable for. The...
Hi
I am attaching the screenshot of missing candles (data feed) during NFP, does it also happen on real accounts ? because due to that gap my pending orders did not trigger.
Attached Image (click to enlarge)
Click to Enlarge Name: Untitled.jpg Size: 167 KB
Love for all; Hatred for none.
  • #571
  • Feb 6, 2015 3:00pm Feb 6, 2015 3:00pm
Pending Buy-Stop order on CHFJPY was rejected, even Market order didn't work.............the reason given was "Not Enough Money" & that was because margin requirement was raised to something like 300%

http://i57.tinypic.com/oge8v8.png

......compare that to the customary 1% margin on same lot-size for EURUSD

http://i58.tinypic.com/vp86br.png

Really weird........Does this sort of thing happen on live accounts as well? I would have tore my hair out if that had happened on a live account since it was a profitable trade.......

Quoting Feela
{quote} guys, i get filled 56 pips far away from my stop loss see the last buy order (eur/aud) help, please {image}
Yeah, that's a lot of slippage.....
  • #572
  • Feb 7, 2015 11:35am Feb 7, 2015 11:35am
Quoting aiming4stars
{quote} NFP is the biggest news on the USD. If not on the forex market. So every single brokers will have price gaps or strange candle during the release.
I have demo account with another broker and they did not have price gap. I was using demo account so I have asked the representative of that broker about price gap and I did not receive any response yet probably due to weekend.
Love for all; Hatred for none.
  • #573
  • Feb 8, 2015 6:09am Feb 8, 2015 6:09am
Quoting aahmad29
{quote} I have demo account with another broker and they did not have price gap. I was using demo account so I have asked the representative of that broker about price gap and I did not receive any response yet probably due to weekend.
But even if that other broker doesnt have a price gap,
1- you wont be able to enter or exit a trade because of slippage (extremely quick price movement)
2- the spread during news release like this becomes huge so u would pay way too much to enter or exit a trade at this moment

See it doesnt matter anyways
If you aim for the stars- but miss, you still get the moon...
  • #574
  • Feb 9, 2015 4:16am Feb 9, 2015 4:16am
Quoting aahmad29
{quote} Hi I am attaching the screenshot of missing candles (data feed) during NFP, does it also happen on real accounts ? because due to that gap my pending orders did not trigger.

Dear aahmad29,

The ECN trial accounts quotes we recieve from special demo contractors, some clients can face such gap in the MT4 chart.

Real accounts use real providers, and the chances to face the gap are negligible.

Thank you for the attentian to our company.

Should you have other questions, feel free to ask me.
  • #575
  • Feb 9, 2015 4:17am Feb 9, 2015 4:17am
Hi,

Might be a little too late to ask, and I wasn't bothered looking up the info myself, but still want to know if you have suffered any losses on the SNB move.

Thanks
  • #576
  • Feb 9, 2015 4:46am Feb 9, 2015 4:46am
Quoting r41225
Pending Buy-Stop order on CHFJPY was rejected, even Market order didn't work.............the reason given was "Not Enough Money" & that was because margin requirement was raised to something like 300%......compare that to the customary 1% margin on same lot-size for EURUSD Really weird........Does this sort of thing happen on live accounts as well? I would have tore my hair out if that had happened on a live account since it was a profitable trade....... {quote} Yeah, that's a lot of slippage.....

Dear r41225,

Thank you for the notification.

Our specialists are working on this issue.

We bring our apologies for any inconvenience caused.

May i remind you that according to new rule for currency pairs with CHF, the margin will correspond to leverage of 1:40 or 2.5% of the transaction volume.
  • #577
  • Feb 9, 2015 9:20pm Feb 9, 2015 9:20pm
Quoting FxTyran
Hi, Might be a little too late to ask, and I wasn't bothered looking up the info myself, but still want to know if you have suffered any losses on the SNB move. Thanks

Dear FxTyran,

During the difficult sitation that arose through an abrupt increase in the franc's exchange rate relative to the main global currencies EXNESS group hasn't suffered the significant losses.

At the end of the day, EXNESS' total losses amounted to less than 1.6% of the company's capital.

Of course these losses only affected EXNESS' own funds - this in no way whatsoever affects clients' funds, which are held in special accounts that are separate from the company's funds.

The detailed explanation is published here
  • #578
  • Feb 10, 2015 1:17am Feb 10, 2015 1:17am
Quoting EXNESS
{quote} Dear FxTyran, During the difficult sitation that arose through an abrupt increase in the franc's exchange rate relative to the main global currencies EXNESS group hasn't suffered the significant losses. At the end of the day, EXNESS' total losses amounted to less than 1.6% of the company's capital. Of course these losses only affected EXNESS' own funds - this in no way whatsoever affects clients' funds, which are held in special accounts that are separate from the company's funds. The detailed explanation is published here...
I's sorry to be a difficult one, but, if you say that you do somewhere $200 bl volume a month, and that your losses are 1,6% of your capital, and compared to FXCM, whose monthly volume is around $450 bl, and they lost $225 million, then just by the most primitive calculations you should have lost somewhere around $100 mil. And if it is just 1.6% of your capital, then your capital should be $6,25 billion. Damn. That's some hard line Russian Oligarch backing you have.

Guys, no offence, but somewhere the numbers you give out are either wrong or misleading. And I'm sure it's not the numbers of FXCM that I gave out in this example.
  • #579
  • Feb 10, 2015 3:56pm Feb 10, 2015 3:56pm
my only gripe is no fix spread?

and the spread of AUDUSD and EURJPY is 4pips so wide?
  • #580
  • Feb 10, 2015 3:58pm Feb 10, 2015 3:58pm
Quoting EXNESS
{quote} Dear belief, The EXNESS Company is a Market maker with Non-dealing desk (we provide as Market maker accounts - Mini and Classic, as ECN accounts). At this moment we offer three account types with fixed and dynamic spread. Spread size depends on account type. More detailes you can find on our website https://www.exness.com/intl/en/forex/specifications/ EXNESS company offers special swap-free accounts for residents of Muslim countries. In order to know how to activate swap-free account you can contact out technical support any time...
what is the implication of Market maker with Non-dealing desk?

pros and cons?
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