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Alpari.co.uk Discussion

  • #1,601
  • Oct 20, 2014 9:50am Oct 20, 2014 9:50am
A number of trading hours will be affected between 26-31 October 2014 due to the end of Daylight Savings Time (DST) in the UK and Europe.

During this time daily charts will also be out of alignment with the New York market close until Sunday 2 November when US DST also ends.

Please see below for full trading hours that will be affected between 26-31 October.

MT4

Please note all MT4 times are in MetaTrader (EET) time.

Forex
All forex markets will open at the normal time of 00:00 but will close an hour early at 23:00.

Precious metals, contracts for difference (CFD) and spread betting
Carbon emissions, UK 100, French 40, Stoxx 50 and German 30 will be open as per normal. Please see the below table for all other products:

http://i.imgur.com/IHclv0q.jpg
*These products close at 23:00 on Friday 31 October.


Currenex

Forex
All forex markets will be brought forward an hour, so that the open and close time is 21:00 (UK time).

Precious metals
Gold spot and silver spot will also be brought forward an hour, opening at 22:00 (UK time) and closing at 21:00 (UK time).


MT4 and Currenex

The open and close times for all products returns to normal on Sunday 2 November at the usual market opening time of 22:00 (UK time), or midnight MetaTrader (EET) time.


________
Alexander Chadwick
Alpari (UK) Representative
  • #1,602
  • Oct 28, 2014 4:16am Oct 28, 2014 4:16am
Why any gap PIPS + 2 point ? in every open position ?

i ask it to your sales, they answer that it is market position?

but why not in other broker?
  • #1,603
  • Oct 29, 2014 4:31am Oct 29, 2014 4:31am
Quoting widyantoro
Why any gap PIPS + 2 point ? in every open position ? i ask it to your sales, they answer that it is market position? but why not in other broker?
Hi widyantoro,

Thank you for your post.

Have you been introduced to us by an introducing broker? Should this be the case, there may be a discretionary charge on your account such as a widen spread.

For further clarification, please get in touch with us at [email protected] with your account details. We're here to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,604
  • Oct 29, 2014 11:17am Oct 29, 2014 11:17am
Quoting prozor7
hi Alex, I would like to know why in MT4 v.670 compile doesn't refresh chart/indicator properties. It doesn't work for EA or indicator (working on Scripts). I have to open each indicator or EA position on "Inputs" tab form than pres "Reset" button thx
hi Alex,
still have same problem in v.735.
downloaded and instal MT4 from Alpari UK on new installation win8.1 and new instillation of XP and still no refresh charts/indicator properties after compiling in MetaEditor.

please help me to solve this problem started from v.670 it has become really frustrated especially when I have to change 16 or more charts.

I have full administrations rights on both machine and same problem, also I tested on W7, W2003... live and demo
Forex can only be understood backwards, but it must be traded forwards.
  • #1,605
  • Oct 29, 2014 8:49pm Oct 29, 2014 8:49pm
Quoting Alpari UK
{quote} Hi widyantoro, Thank you for your post. Have you been introduced to us by an introducing broker? Should this be the case, there may be a discretionary charge on your account such as a widen spread. For further clarification, please get in touch with us at [email protected] ("[email protected]") with your account details. We're here to help. Alex ________ Alexander Chadwick Alpari (UK) Representative
i already send an email to email above.

hopely i can get clear information


regads
  • #1,606
  • Oct 30, 2014 2:25am Oct 30, 2014 2:25am
Quoting prozor7
{quote} hi Alex, still have same problem in v.735. downloaded and instal MT4 from Alpari UK on new installation win8.1 and new instillation of XP and still no refresh charts/indicator properties after compiling in MetaEditor. please help me to solve this problem started from v.670 it has become really frustrated especially when I have to change 16 or more charts. I have full administrations rights on both machine and same problem, also I tested on W7, W2003... live and demo
Hi prozor7,

Thank you for your post.

Could you please get in touch with us with your account details and a few screenshots or perhaps a little video at [email protected]. We'll get our technical team to have a look :nerd:


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,607
  • Oct 30, 2014 2:28am Oct 30, 2014 2:28am
Quoting widyantoro
{quote} i already send an email to email above. hopely i can get clear information regads
Thank you for the update widyantoro

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,608
  • Oct 30, 2014 3:18am Oct 30, 2014 3:18am
Hi,i see on my demo account at EURUSD has 1.8-30+ spread (floating) is it normal or some bug on my demo?I can see live account is at normal spread zone.Server AlpariUK-Demo-Market
When two fight, third one laughs
  • #1,609
  • Oct 30, 2014 4:04am Oct 30, 2014 4:04am
[Quote = hetzerr; 7834176] Ciao, vedo sul mio conto demo in EURUSD ha 1,8-30 + spread (flottante) è normale o qualche bug sul mio demo vedo conto dal vivo è a diffusione normale zone.Server AlpariUK-? Demo-Mercato [/ quote]


Same problem in demo

Antonio
  • #1,610
  • Oct 30, 2014 4:54am Oct 30, 2014 4:54am
Hi,

Quoting hetzerr
Hi,i see on my demo account at EURUSD has 1.8-30+ spread (floating) is it normal or some bug on my demo?I can see live account is at normal spread zone.Server AlpariUK-Demo-Market
Quoting Encorep202
[Quote = hetzerr; 7834176] Ciao, vedo sul mio conto demo in EURUSD ha 1,8-30 + spread (flottante) è normale o qualche bug sul mio demo vedo conto dal vivo è a diffusione normale zone.Server AlpariUK-? Demo-Mercato [/ quote] Same problem in demo Antonio
Thank you for letting me know

Our tech guys are currently looking into this. I'll let you know as and when I have any further updates.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,611
  • Nov 6, 2014 8:27pm Nov 6, 2014 8:27pm
hi,

i have a question from Alpari UK representative my friend has recently opened an account with your company and gave it to to manage his account i am having problem with the executions. Sometimes when i want to place an order it shows offqouts and some time i does slippage and that's very much common some times plateform jamms so could you please answer me why its has been happening.
MRMALIK1
  • #1,612
  • Nov 7, 2014 1:22am Nov 7, 2014 1:22am
Quoting mrmalik1
hi, i have a question from Alpari UK representative my friend has recently opened an account with your company and gave it to to manage his account i am having problem with the executions. Sometimes when i want to place an order it shows offqouts and some time i does slippage and that's very much common some times plateform jamms so could you please answer me why its has been happening.
Hi mrmalik1,

Thank you for your post.

Orders are also sometimes filled away from the desired price due to gaps in the market. This occurs because currency prices can sometimes be very volatile or liquidity can be thin.

To add some background, slippage is not an invention of the retail FX market. It exists in the Inter-Bank FX market and has done even as far back as when the principal method of trading was by shouting.

Part of the problem here lies around the execution conventions of certain order types. The convention around Stop Loss orders is that they are open-ended. There is a risk of slippage that is determined by the prices available in the market, but the understanding has always been that these are an "at best" order – because as painful as some slippage might be, it might be a lot more painful if the order just isn't filled at all.

With Stop orders you have to remember that, by definition, you will always be trading in the direction of least liquidity – and some slippage should be factored in. FX is remarkably uncomplicated in this regard. It always follows the path of least resistance. Occasionally this slippage might be modest, but the realistic fact is that when you trade at the point of greatest uncertainty there is no way to pre-define your risk.

The common complaint around slippage really boils down to individuals unhappy that no-one wanted to sell cheaply to them in a rising market or buy at a high price from them in a falling one. This is not an uncommon criticism, but you need to consider the other side of the equation, which is quite simply -what's in it for them ?
By what right does any participant in the market feel he should be able to deny his counter-party the right to trade at a price that doesn't suit him ?

If you receive an "off quotes" message, then it most likely means the price that was available in the market to fill your order was outside your specified Maximum Deviation range. The "off quotes" message lets you know that the order was cancelled to protect you from negative slippage beyond your accepted tolerance.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,613
  • Nov 15, 2014 1:40am Nov 15, 2014 1:40am
Quoting Alpari UK
{quote} Hi MZen, Thank you for your reply. To allow us to assist you further, could you please email us with your account number and withdrawal details at [email protected] ("[email protected]"). A member of our backoffice team will be happy to investigate. Alex ________ Alexander Chadwick Alpari (UK) Representative
I withdrew money two times after that unfortunate experience and both times it was deposited into my bank account on the same day.
I guess, because I changed currency of transfer to USD.

Thanks, Alpari!
  • #1,614
  • Nov 17, 2014 8:52am Nov 17, 2014 8:52am
For the last 4 months , I have been trading with Alpari UK and got great results with decent profits , all withdrawn to my bank within 1 business day . Feel extremely blessing and love this broker especially their MT5 without commission , hope they will keep treating clients the same ways or even better in the future . So I don't need to find another broker !!
  • #1,615
  • Edited Nov 18, 2014 3:16am Nov 17, 2014 10:02pm | Edited Nov 18, 2014 3:16am
Alpari did it again!
after successful trading for two month and two withdrawals, they simply blocked my account.
How nice! You are welcome to lose money, but when you win - they get rid of you!

Is anyone from Ontario, Canada has account with Alpari UK? They blocked my account , as they said, due to regulations change.
Do you get the same treatment? Did they block your account?

OK! Issue has been solved.
But! I guess, its their second call.
  • #1,616
  • Nov 18, 2014 10:40am Nov 18, 2014 10:40am
A technical question to Alpari. I'm on MT5 live account that has 2 options of fill policy - "fill or kill" & "immediate or cancel".
I trade the news and I'm aware of the possibility of liquidity problems. In the meanwhile one order was canceled.
I was explained by Alpari's rep that probably was no liquidity for that specific price.

What can I do to prevent such cancelations in the future considering that I CAN afford some slippage?
I see that the only way to set deviation is through tools->options->trade. Will this work?
And as I understand both the above said fill policies are immediate. Can I set some kind of time (latency) deviation>
  • #1,617
  • Nov 18, 2014 2:24pm Nov 18, 2014 2:24pm
Quoting MZen
With Alpari UK everything was looking good until I submitted request for partial withdrawal on October 7th. It is done via SWIFT transfer, so I expected to see money in my account within 3 days. Not so fast. Money is gone and there is little help from Alpari. I am still waiting for my money. Anyone familiar with UK law - what can I do to find my money? Thanks, Alex
Have you ever got your money? What was the issue?

Sava
  • #1,618
  • Nov 18, 2014 10:38pm Nov 18, 2014 10:38pm
Quoting sava008
{quote} Have you ever got your money? What was the issue? Sava
Yes, I got money back to my account in a week after Alpari initiated trace. Next time I withdrew it from USD account and got it deposited into my bank account on the next day.
  • #1,619
  • Nov 26, 2014 7:24am Nov 26, 2014 7:24am
Hi Alex

I have not received my "Daily confirmation" last night, for the trading day of November 25.
Maybe a small problem with automatic mail ( Dcon@....) ?

It's not a critical problem, but thx in advance for any info..

Yoshi.
  • #1,620
  • Nov 30, 2014 9:32am Nov 30, 2014 9:32am
I'm am trading with alpari at the moment and I am really satisfied. No lag, easy withdrawals, I could recomend them as a broker.
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