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  • #1,541
  • Aug 22, 2014 7:58pm Aug 22, 2014 7:58pm
Hi,

i just got stopped out by a massive spike on the last candle on EURCHF gone this Friday 23:59:56 server time (10pm local for me). Same spike is not present on any other broker i have (Oanda or IBFX). Large candle is seen all the way down to the one minute chart, right at the last second. Seems like a technical fault.

Will be phoning in on Monday to try and get it resolved, i hope my trade can be re-instated.
  • #1,542
  • Aug 23, 2014 10:50am Aug 23, 2014 10:50am
Am a Newbie here.. Looking to start trading live account.. But i wanna start with $200.
Looking for advice, What will be the best leverage for me to start with???
  • #1,543
  • Aug 24, 2014 12:39am Aug 24, 2014 12:39am
Quoting TerryTibbs
Hi, i just got stopped out by a massive spike on the last candle on EURCHF gone this Friday 23:59:56 server time (10pm local for me). Same spike is not present on any other broker i have (Oanda or IBFX). Large candle is seen all the way down to the one minute chart, right at the last second. Seems like a technical fault. Will be phoning in on Monday to try and get it resolved, i hope my trade can be re-instated.
Last minute of the week is a bad place to have an open position. Just my 2 cents.
My signature is: "Classified".
  • #1,544
  • Edited 1:11am Aug 24, 2014 12:40am | Edited 1:11am
Quoting fxswing
Hi Alex, I have problems with the charts/data from the US indices cfd symbols: _US30; US30.U; _US500; US500.U; _NQ100; NQ100.U There's big holes of missing data starting from august 12, 2014 to august 15, 2014 in these symbols charts. I contacted live chart support, and the answer I received was not really indicative of the problem being treated as an urgent / serious matter. This already happened in January 2014 and despite repeated demands, charts were NEVER corrected as it can be shown on a _US30 chart with missing data from 2014-01-24 to 2014-02-05,...
Hey dude. Its not only you:

H1 charts

Attached Image (click to enlarge)
Click to Enlarge Name: Lack of data.jpg Size: 123 KB


Attached Image (click to enlarge)
Click to Enlarge Name: Missing data 2.jpg Size: 127 KB


Attached Image (click to enlarge)
Click to Enlarge Name: Missing data 3.jpg Size: 122 KB


And some M15 charts

Attached Image (click to enlarge)
Click to Enlarge Name: NQ 100 M15 missing data.jpg Size: 122 KB


Attached Image (click to enlarge)
Click to Enlarge Name: US 500 M15 missing data.jpg Size: 127 KB


Attached Image (click to enlarge)
Click to Enlarge Name: US 30 M15 missing data.jpg Size: 116 KB


And one M1 chart

Attached Image (click to enlarge)
Click to Enlarge Name: US 30 M1 missing data.jpg Size: 109 KB


If i where you i would trade something else or get a another broker.
Nobody can do everything, but everybody can do something. Maybe Alpari is not the best broker if you want to trade those instruments.
My signature is: "Classified".
  • #1,545
  • Aug 24, 2014 12:47am Aug 24, 2014 12:47am
Quoting yaed
{quote} Last minute of the week is a bad place to have an open position. Just my 2 cents.
well yes, ofcourse it is, i know this. but when the same spike is not seen on any other broker alarm bells start ringing. I've had trades open over weekends before, no issues, i know spreads widen and such, but this spike is something else. I am not a scalper or intraday trader, i trade swing or position trades so keeping positions over weekends is normal for most times.
  • #1,546
  • Aug 24, 2014 1:06am Aug 24, 2014 1:06am
Quoting TerryTibbs
{quote} well yes, ofcourse it is, i know this. but when the same spike is not seen on any other broker alarm bells start ringing. I've had trades open over weekends before, no issues, i know spreads widen and such, but this spike is something else. I am not a scalper or intraday trader, i trade swing or position trades so keeping positions over weekends is normal for most times.
Well i dont know why exactly it happend, but keep us posted about this since if it IS a problem that should/could be fixed it concerns pretty much all of us Alpari customers.

Happy trading anyways friend!
My signature is: "Classified".
  • #1,547
  • Aug 24, 2014 9:17am Aug 24, 2014 9:17am
Quoting TerryTibbs
Hi, i just got stopped out by a massive spike on the last candle on EURCHF gone this Friday 23:59:56 server time (10pm local for me). Same spike is not present on any other broker i have (Oanda or IBFX). Large candle is seen all the way down to the one minute chart, right at the last second. Seems like a technical fault. Will be phoning in on Monday to try and get it resolved, i hope my trade can be re-instated.
Got a spike as well, but massive? 10 pips...
Fail better.
  • #1,548
  • Aug 24, 2014 10:32am Aug 24, 2014 10:32am
Quoting LarryDarrell
{quote} Got a spike as well, but massive? 10 pips...
Attached Image (click to enlarge)
Click to Enlarge Name: eruchf spike.jpg Size: 112 KB


Thats 25 pip. Maybe it depends on the type of account.
I can check my other account... Nah its the same
My signature is: "Classified".
  • #1,549
  • Edited 5:07pm Aug 24, 2014 4:50pm | Edited 5:07pm
its almost a 30pip candle on my feed.

im sure you guys can see the difference here... here is IBFX feed vs Alpari feed.

spike is also no there on my Oanda feed.

EDIT: just got off the phone with Alpari, he did agree it did seem rather odd that spike but unfortunately he could not do much for me over the phone and advised me to send in an email to support to try and get it resolved. I have sent in the email, will wait and see what response i get from it. Will keep you guys updated.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: EURCHF IBFX.png Size: 40 KB
Click to Enlarge Name: EURCHF Alpari.png Size: 47 KB
  • #1,550
  • Aug 24, 2014 5:39pm Aug 24, 2014 5:39pm
Quoting TerryTibbs
its almost a 30pip candle on my feed. im sure you guys can see the difference here... here is IBFX feed vs Alpari feed. spike is also no there on my Oanda feed. EDIT: just got off the phone with Alpari, he did agree it did seem rather odd that spike but unfortunately he could not do much for me over the phone and advised me to send in an email to support to try and get it resolved. I have sent in the email, will wait and see what response i get from it. Will keep you guys updated. {image} {image}
Good luck, bro. Not the first time E/CHF do this kind of jokes
  • #1,551
  • Aug 24, 2014 5:54pm Aug 24, 2014 5:54pm
oh dear
if its not missing data, its mysterious spikes
(it won't be their fault)
  • #1,552
  • Aug 24, 2014 9:47pm Aug 24, 2014 9:47pm
guys looks like my trade was re-instated. No phone call or email or anything was just done outta the blue :/

anyway, i am happy with this result.

+1 to Alpari for this one.
  • #1,553
  • Aug 24, 2014 10:12pm Aug 24, 2014 10:12pm
Quoting TerryTibbs
guys looks like my trade was re-instated. No phone call or email or anything was just done outta the blue :/ anyway, i am happy with this result. +1 to Alpari for this one.
Greaaat! Kudos to Alpari's folks!
  • #1,554
  • Aug 24, 2014 10:36pm Aug 24, 2014 10:36pm
Quoting cariddi74
{quote} Greaaat! Kudos to Alpari's folks!
trade may well still be a loss for me but its ok. the point was to see how Alpari would handle this situation with a mysterious spike and i am pleased to say i am happy with the result
  • #1,555
  • Aug 25, 2014 9:47am Aug 25, 2014 9:47am
Alpari...some troubles todays with Micro-acc. servers? Or it is just me?
  • #1,556
  • Aug 26, 2014 2:00am Aug 26, 2014 2:00am
Quoting lastborn4
Am a Newbie here.. Looking to start trading live account.. But i wanna start with $200. Looking for advice, What will be the best leverage for me to start with???
Hi lastborn4,

Welcome the forum!

The leverage you choose for your account can vary according to your trading strategy and your risk appetite.

Inserted Video


Your ability to borrow money from your broker to trade currencies is what leverage and margin are all about in forex. With leverage you can increase your “trading power” – giving you more money to trade with than your deposit. Before you enter a leverage or margin trade, make sure you understand how it works so you can make the most of your trading while calculating your risk.

You can make and lose more money
Essentially, the aim of trading on margin is to magnify profits by being able to take out larger positions than you would be able to with your money alone. However, this also increases your risk. It’s important to remember that you can lose more than your initial stake.

It’s similar to buying a property
To show you how it works, let's look at the process of buying a house. You have a deposit of GBP50,000 and the property costs GBP250,000, five times your deposit. You need to use your bank as leverage to be able to buy the house, so you apply for a mortgage that covers the remaining GBP200,000. The ratio – or your leverage – is 50,000:250,000. This is more commonly expressed as 1:5.

Here’s how it works in forex trading
Before you start trading, you are required to put up a percentage of the money that you borrow “in good faith”. Let’s say you want to trade the EURUSD currency pair and the amount you want to invest in that position out of your own pocket is GBP2,000.

Your broker requires you to make a minimum deposit to hold this position. This initial deposit is your margin requirement. The value of your trade is much higher than this. When you trade with Alpari UK the value can be as much as 500 times your initial deposit. If you choose 1:10 leverage, your GBP2,000 would let you place trades up to the value of GBP20,000.

Now let’s say you want to trade 1 lot of GBPUSD with a leverage of 1:500. The equivalent of 1 lot is 100,000 units of the base currency (GBP). So in this example, the calculation is 100,000 units divided by the leverage of 500. This gives you the margin required for your trade, which is GBP200.

Ensure you understand the risks
It’s important to remember that you should be careful and not over-leverage your position based on the equity in your account. Trading on margin and leverage can greatly magnify your profits, but it can also magnify your losses very quickly if the markets move against you.

Your leverage check-list

  1. Your margin requirement is the initial deposit you need to make with your broker to enter a trade.
  2. Your leverage is the ratio of the total value of your positions compared to your margin requirement.
  3. Leverage enables you to magnify both profits and losses.
  4. If you over-leverage your position and the markets move against you, there is the risk that your broker will liquidate your positions.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

  • #1,557
  • Aug 26, 2014 8:06am Aug 26, 2014 8:06am
Thanks Alpari UK.... I couldn't hv got it better..
  • #1,558
  • Aug 26, 2014 11:38am Aug 26, 2014 11:38am
Alpari, actually withdraw yet not possible on CC?
I mean the SAME CC used for deposits, and also just withdrawing the same amount,not profit (principal)?
Thanks
  • #1,559
  • Aug 27, 2014 2:06am Aug 27, 2014 2:06am
Quoting cariddi74
Alpari, actually withdraw yet not possible on CC? I mean the SAME CC used for deposits, and also just withdrawing the same amount,not profit (principal)? Thanks
Hi cariddi74,

Thank you for your post.

If you deposited funds from your credit card and wish to withdraw funds from your trading account, you can do that via bank transfer. If you deposited funds from your NETELLER or Skrill account, you can withdraw funds either via bank transfer or request your funds be transferred to the same NETELLER or Skrill account you initially deposited from.

For further details please click here.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,560
  • Aug 27, 2014 9:28am Aug 27, 2014 9:28am
Alpari i am looking for a broker in metatrader , what is the min lot ?
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