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  • #1,521
  • Aug 11, 2014 2:38pm Aug 11, 2014 2:38pm
Hello Alpari Uk!

I am Taniya from Pakistan.. I want to ask that your services are for Pakistan? If not then let us know how we can open trading account?

Looking forward to your quick response.
  • #1,522
  • Aug 12, 2014 1:32am Aug 12, 2014 1:32am
Quoting lotsofsweet
Hello Alpari Uk! I am Taniya from Pakistan.. I want to ask that your services are for Pakistan? If not then let us know how we can open trading account? Looking forward to your quick response.
Hi Taniya,

Welcome to the forum

It's simple to apply for an account with Alpari UK. Just complete the three quick steps on our application form and you'll be on your way to start trading with Alpari.

http://i.imgur.com/mMZtGwV.jpg?1

To begin your application please select Pakistan as your of residence and next choose the type of account you require.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,523
  • Edited 6:25am Aug 18, 2014 5:31am | Edited 6:25am
Hi Alex,

I have problems with the charts/data from the US indices cfd symbols: _US30; US30.U; _US500; US500.U; _NQ100; NQ100.U

There's big holes of missing data starting from august 12, 2014 to august 15, 2014 in these symbols charts.

I contacted live chart support, and the answer I received was not really indicative of the problem being treated as an urgent / serious matter.

This already happened in January 2014 and despite repeated demands, charts were NEVER corrected as it can be shown on a _US30 chart with missing data from 2014-01-24 to 2014-02-05, still not fixed today.

I hope that talking about this problem publicly will have you consider this as an IMPORTANT and URGENT matter that have to be fixed.

How one is supposed to trade anything with inaccurate charts / missing data ?
I can understand that problems can arise and are beyond your control but not fixing them is not acceptable like for the missing data from January.

"Errare humanum est, perseverare diabolicum"

I'm posting 2 _US30 charts, with holes in them (August and January), and 1 chart (from tradingview.com) with no data missing, for comparison.
I deleted the data and had the Alpari servers refresh the data without any changes (I'm on a live Market account - dc1.market1.mt4.alpari.co.uk).
It really looks like this problem is from missing data points in the Alpari servers (I refreshed the data by restarting MT4 and not by downloading historical data from metaquotes servers, if you're wondering).

Thank you in advance Alex, for considering my request and making sure it's fixed, as we can't say US indices are exotic symbols that aren't widely traded

For the readers of this thread, I'm an Alpari.co.uk customer since 2007 and very happy with them.
I'm posting in here to be sure the problem will be taken care of, and not to complain about Alpari.co.uk services that are very good in my experience.

Attached Image (click to enlarge)
Click to Enlarge Name: _US30H1 august missing data.png Size: 48 KB


Attached Image (click to enlarge)
Click to Enlarge Name: _US30H1 january missing data.png Size: 42 KB


Attached Image (click to enlarge)
Click to Enlarge Name: US30 1H chart no missing data.png Size: 103 KB
Getting it right is NOT as important as not getting it wrong.
  • #1,524
  • Aug 18, 2014 7:03am Aug 18, 2014 7:03am
Quoting fxswing
Hi Alex, I have problems with the charts/data from the US indices cfd symbols: _US30; US30.U; _US500; US500.U; _NQ100; NQ100.U There's big holes of missing data starting from august 12, 2014 to august 15, 2014 in these symbols charts. I contacted live chart support, and the answer I received was not really indicative of the problem being treated as an urgent / serious matter. This already happened in January 2014 and despite repeated demands, charts were NEVER corrected as it can be shown on a _US30 chart with missing data from 2014-01-24 to 2014-02-05,...
Hi Pierre,

Thank you for your post.

There are no gaps in the data. If you were to view the charts on M1, M5, M15 or M30 periods no gaps exist. There appears to be a rendering problem with the hourly charts.

Our developers will escalate this to Metaquotes but unfortunately cannot give a timeline as to when they may have a fix.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,525
  • Aug 18, 2014 8:18am Aug 18, 2014 8:18am
A general view of Alpari
I think its important to get real information out there and that is why im writing this. I think Alpari customer service if adequate in general , it never takes long before i get the answers i need. When i close my positions manually its faster these days then it used to be in 2010 and 2011, adequately fast, lets say on average 1 second or so. Im pleased with that. The only thing right now on my mind that is not so good is take profits that i set, they dont close, often it takes 10-20 seconds before they close. Its not really much of a problem since i monitor my trades pretty much all the time and close the manually, but i have tried seeing how they close on set TPs. Also i need to say something about the "MyAlpari" functions. They are GREAT. Takes no time to transfer funds from one account to the next and it is very quick to transfer money from outside into the accounts. Its very easy and clear how to get transcripts of exactly those trades you have booked and so on. In general i think Alpari is up to the challenge of providing a great service to us traders.

So Cheers to Alpari!

I am one generally happy customer and until i state otherwise right here, will remain so.
My signature is: "Classified".
  • #1,526
  • Aug 18, 2014 8:25am Aug 18, 2014 8:25am
Quoting yaed
A general view of Alpari I think its important to get real information out there and that is why im writing this. I think Alpari customer service if adequate in general , it never takes long before i get the answers i need. When i close my positions manually its faster these days then it used to be in 2010 and 2011, adequately fast, lets say on average 1 second or so. Im pleased with that. The only thing right now on my mind that is not so good is take profits that i set, they dont close, often it takes 10-20 seconds before they close. Its not really...
It's wonderful to receive this kind of feedback. Thank you yaed!


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,527
  • Aug 18, 2014 9:00am Aug 18, 2014 9:00am
Quoting Alpari UK
{quote} It's wonderful to receive this kind of feedback. Thank you yaed! Alex ________ Alexander Chadwick Alpari (UK) Representative
No problem, im just stating what i find to be the truth.
My signature is: "Classified".
  • #1,528
  • Edited 9:25am Aug 18, 2014 9:02am | Edited 9:25am
Quoting Alpari UK
{quote} Hi Pierre, Thank you for your post. There are no gaps in the data. If you were to view the charts on M1, M5, M15 or M30 periods no gaps exist. There appears to be a rendering problem with the hourly charts. Our developers will escalate this to Metaquotes but unfortunately cannot give a timeline as to when they may have a fix. Alex ________ Alexander Chadwick Alpari (UK) Representative
Come on Alex - You're NOT serious !!!

There's gap / missing data in M30 - M15 and M5 / M1 too in _US30, it's NOT just a rendering problem in H1 charts ???
At least it's not what the screenshots I just took are saying...
The problem exists for all the symbols I gave in my previous post, for ALL time frames.

See what I talked about live chat not taking this problem seriously...
I'm really disappointed by your answer, and feels a bit taken for an idiot...

This is obviously NOT a rendering problem but bad / missing historical data served from your servers.
I'm waiting for a correction to these charts / data .

Prices are the basis of charting and trading, if you can't have reliable charts data or correct them, THEN we have a real big problem with our business relationship.

I'm waiting for a real explanation / correction, can you do that ?

Thank you in advance.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: _US30M5.png Size: 69 KB
Click to Enlarge Name: _US30M15.png Size: 65 KB
Click to Enlarge Name: _US30M30.png Size: 73 KB
Getting it right is NOT as important as not getting it wrong.
  • #1,529
  • Aug 18, 2014 10:33am Aug 18, 2014 10:33am
Quoting fxswing
{quote} Come on Alex - You're NOT serious !!! There's gap / missing data in M30 - M15 and M5 / M1 too in _US30, it's NOT just a rendering problem in H1 charts ??? At least it's not what the screenshots I just took are saying... The problem exists for all the symbols I gave in my previous post, for ALL time frames. See what I talked about live chat not taking this problem seriously... I'm really disappointed by your answer, and feels a bit taken for an idiot... This is obviously NOT a rendering problem but bad / missing historical data served from...
Hi Pierre,

I'm sorry you feel this way. We do encourage our clients to let us know of any concerns that they may have and try to assist them in whatever way we can.

Chart rendering starts from the 1 minute chart. All the other time frames M5, M15, M30.. are rendered from this. I trust you will not find any gaps in the M1 chart.

Again, this is a Metaquotes chart rendering issue, which our developers are following up.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,530
  • Aug 18, 2014 10:47am Aug 18, 2014 10:47am
hi guys,

i'm from Pakistan and don't know how to fund account in alpari, i can do bank transfer but banks here don't allow to send usd from my country, can anyone guide me how i do it....
  • #1,531
  • Edited 11:23am Aug 18, 2014 11:03am | Edited 11:23am
Quoting fxswing
{quote} Come on Alex - You're NOT serious !!! There's gap / missing data in M30 - M15 and M5 / M1 too in _US30, it's NOT just a rendering problem in H1 charts ??? At least it's not what the screenshots I just took are saying... The problem exists for all the symbols I gave in my previous post, for ALL time frames. See what I talked about live chat not taking this problem seriously... I'm really disappointed by your answer, and feels a bit taken for an idiot... This is obviously NOT a rendering problem but bad / missing historical data served from...
i'm glad you brought this up as i was also going to post about it sometime this wk
it seems to be spreading like a virus as more and more data is being corrupted on their US30
now its back to about March on the US30, and everytime MT4 is logged on more data becomes blocky further back in time
and has also started on Brent crude on Alpari charts (again)

some other brokers who also have the US30 don't have the same problem, so can't be a Metaquote's problem

and who in their right mind would trade with a company that has corrupted data, and then blames someone else for their errors and leaves it as it was

when West Ham get their new shirts next yr if Alpari was misspelt Asspari would you blame the printers,
maybe, but you would correct the problem immediately

sort it out, it makes the company look very bad,
(we are n't morons)
  • #1,532
  • Edited 11:37am Aug 18, 2014 11:23am | Edited 11:37am
Alex,

Looks like you are totally correct and that my understanding of the problem was wrong.

I compared a M15 candle with the aggregated M1 candles and can clearly see that MT4 is not converting the M1 data in a correct M15 candle.
I highlighted that behavior for one M15 candle shown on the 2 charts below (yellow zone).

So, data coming from Alpari.co.uk servers are correct and MT4 is making spaghetti charts of them...

It would have been nice to inform you customers of the problem...

Now I really do hope metaquotes will provide a fix as quickly as possible, because that's a weird bug that's making me second guess the reliability of MT4 altogether.

So Alex, I owe you a public apology for not believing what you said from the start, or believing the problem wasn't taken seriously by the Alpari support.
I was wrong - So please forgive me.

Thank you again for your help, your nice and fast response, and I really hope this will be fixed quickly by metaquotes as higher time frame charts are just kinda useless now...
Attached Image(s) (click to enlarge)
Click to Enlarge Name: _US30M1.png Size: 53 KB
Click to Enlarge Name: _US30M15 - Incorrect.png Size: 42 KB
Getting it right is NOT as important as not getting it wrong.
  • #1,533
  • Aug 18, 2014 11:31am Aug 18, 2014 11:31am
Quoting fxswing
Alex, Looks like you are totally correct and that my understanding of the problem was wrong. I compared a M15 candle with the aggregated M1 candles and can clearly see that MT4 is not converting the M1 data in a correct M15 candle. I highlighted that behavior for one M15 candle shown on the 2 charts below (yellow zone). So, data coming from Alpari.co.uk servers are correct and MT4 is making spaghetti charts of them... It would have been nice to inform you customers of the problem... Now I really do hope metaquotes will provide...
its Alpari as no-one else has the same problem
this is reasonably common with Alpari, not on the other platforms
(other brokers introduce their own manipulation and games)

so its them that should apologise for wasting our time

and how many trade on the 1m or 15m, not me for sure
as you say at the moment their Higher TF charts are useless, so not much point using Alpari
  • #1,534
  • Aug 18, 2014 12:22pm Aug 18, 2014 12:22pm
Sorry for my intrusion, but just saw this thread and being also with Alpari.uk, i though it's the right place to put this question.
Anybody knows if in the near future (or even now and i don't know maybe), Alpari.uk will offer their client a debit card as withdraw facility like, for example IBFX?
Thank you
  • #1,535
  • Aug 19, 2014 1:26am Aug 19, 2014 1:26am
Quoting ptcl
hi guys, i'm from Pakistan and don't know how to fund account in alpari, i can do bank transfer but banks here don't allow to send usd from my country, can anyone guide me how i do it....
Hi ptcl,

Welcome the forum

You can deposit funds to your Alpari UK accounts by credit or debit card, bank wire, NETELLER or Skrill (Moneybookers).

For further details, please click here.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,536
  • Aug 19, 2014 1:31am Aug 19, 2014 1:31am
Quoting fxswing
Alex, Looks like you are totally correct and that my understanding of the problem was wrong. I compared a M15 candle with the aggregated M1 candles and can clearly see that MT4 is not converting the M1 data in a correct M15 candle. I highlighted that behavior for one M15 candle shown on the 2 charts below (yellow zone). So, data coming from Alpari.co.uk servers are correct and MT4 is making spaghetti charts of them... It would have been nice to inform you customers of the problem... Now I really do hope metaquotes will provide...
Thank you for having the decency to acknowledge this Pierre. It's very rare that one does so and is much appreciated


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,537
  • Aug 19, 2014 1:36am Aug 19, 2014 1:36am
Quoting cariddi74
Sorry for my intrusion, but just saw this thread and being also with Alpari.uk, i though it's the right place to put this question. Anybody knows if in the near future (or even now and i don't know maybe), Alpari.uk will offer their client a debit card as withdraw facility like, for example IBFX? Thank you
Hi cariddi74,

Thank you for your post.

We value your feedback and I will forward your suggestions to our senior management team.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,538
  • Aug 19, 2014 2:18am Aug 19, 2014 2:18am
Changes to trading times on 25 August

Some trading hours are affected on Monday 25 August due to the UK Summer bank holiday.

UK 100 is closed all day, and Sugar No 11 opens later than normal at 14:30, closing at its normal time of 20:00. All other markets are open as usual.

Both UK 100 and Sugar No 11 return to normal trading hours on Tuesday 26 August.

All times are MetaTrader server time (EET).

View our stock index and commodity CFD specs for full details.


________
Alexander Chadwick
Alpari (UK) Representative
  • #1,539
  • Aug 19, 2014 9:20am Aug 19, 2014 9:20am
Quoting Alpari UK
{quote} Hi cariddi74, Thank you for your post. We value your feedback and I will forward your suggestions to our senior management team. Alex ________ Alexander Chadwick Alpari (UK) Representative
Also it would be nice if it was possible to withdraw:

1- to ecurrency (Skrill and Neteller ok, maybe adding Paypal and some other major ecurrencies, if possible) , even if initial deposit was done via Bank wire or CC (and viceversa...)
2- to another different bank account owned (always in the name of the depositer of initial money and in the name of first bank account registered at the beginning).

I think noone of this 2 above is possible right now (please correct me if i am wrong)
I understand the anti money-laundering policies, but hey...if everything is in the name of the same person (you have documents about clients; it's mandatory upon registration of LIVE accounts,if i remember well), it's all traceable if requested!
It would be just a matter of facilitate your people in managing their profits, i believe.
  • #1,540
  • Aug 19, 2014 9:41am Aug 19, 2014 9:41am
Hi cariddi74,

Thank you for your post.

Quoting cariddi74
{quote} Also it would be nice if it was possible to withdraw: 1- to ecurrency (Skrill and Neteller ok, maybe adding Paypal and some other major ecurrencies, if possible) , even if initial deposit was done via Bank wire or CC (and viceversa...)
We're always reviewing our payment options but please be aware that withdrawals can only be processed via bank wire.

Quoting cariddi74
{quote} 2- to another different bank account owned (always in the name of the depositer of initial money and in the name of first bank account registered at the beginning).
Yes, you can send funds to a different bank account as long as the bank account is held in the same name as your trading account. Please be aware that we cannot make any third-party payments. For further details please click here.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
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