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  • #61
  • Jun 4, 2014 11:27am Jun 4, 2014 11:27am
this also might help

What does rollover mean in the context of the forex market?

http://www.investopedia.com/ask/answers/06/rollover.asp
My Best Trade is Next Trade!
  • #62
  • Jun 4, 2014 12:56pm Jun 4, 2014 12:56pm
Quoting MAM.Trader
I had experienced exactly same what you experienced on eurchf with eurusd. opened GAP down & my short trade missed TP due to high spread. unfo those happens & we should suffer. I don't say its correct/good but this is the nature of trading & banking. happy trading {quote}
that's the basic problem. don't want an account with a broker that manipulates market gaps. had eurousd charts too time ago before withdrawing account money. this is not the nature of trading and banking, it's the nature of icmarkets manipulation. the chart shows another broker respected market gap and there are many others too. at least most of us know what rollover mean, it's not the case here. icmarkets closing market gaps with its wide spread is.
strange how you had not withdraw your money after experienced same problem
  • #63
  • Jun 4, 2014 1:35pm Jun 4, 2014 1:35pm
a - I am not supporting broker
b - it was happened during the rollover so before market open I knew it would have happen . how do I know? because experienced with other brokers earlier

happy trading

Quoting scalpereagle
{quote} that's the basic problem. don't want an account with a broker that manipulates market gaps. had eurousd charts too time ago before withdrawing account money. this is not the nature of trading and banking, it's the nature of icmarkets manipulation. the chart shows another broker respected market gap and there are many others too. at least most of us know what rollover mean, it's not the case here. icmarkets closing market gaps with its wide spread is. strange how you had not withdraw your money after experienced same problem
My Best Trade is Next Trade!
  • #64
  • Jun 4, 2014 11:18pm Jun 4, 2014 11:18pm
Quoting devin90
WTF was dis? {image}

I contacted IC Markets support regarding the spike in XAUUSD on the ctrader, seems they are checking on traders who were affected and initiating the reimbursements. please find quoted below the reply i got from them.

"The spike on XAUUSD on the cTrader platform was cause by an off market (erroneous) price from an LP. You’ll note the price was not visible in the MT4 platform as it has ‘price filters’ to prevent some (but not all) off market prices being feed into the platform.

Any clients trades who were affected are being looked at and reimbursements will be made to affected parties."
  • #65
  • Jun 10, 2014 1:17pm Jun 10, 2014 1:17pm
I opened a short position (just before the crazy ECB news last week) with a trailing stop the price went untill 1.35012, my trailing stop was moved to 1.35062 but did not hit when it retraced check the comments of ICM. Can anyone explain this to me they say the ask price never went to that point.... check the screenshot

thanks all

Bully


Dear support,
I opened a position at 1.36037 with trailing stop

the price went all the way to 1.35012
this moved my trailing stop to 1.35602 as in the screenshot
Then the price retraced but my stop was not hit.
my position was closed at 1.35750 in stead at my trailing stop at 1.35602

I send an email to the support team of ICM and they replied to me:
Quote: "The reason that the trailing stop was not triggered is because the market
didn’t trade to that level. As your order was a sell order and would be closed with an ask price, this
price can not be found and recorded in your MT4 chart, the price you were
looking at on chart was bid prices"
I replied:
Is this statement correct then?
:
According to your MT4 chart the price went all the way to 1.35023. So you are saying this was not the ask price but the bid price? So you are saying that your ask price never went here. and only went to 1.35750 where my trailing stop hit?
kind regards
Reply from ICM
Yes, the statement is correct.

If you have a look of the MT4 chart, you will realise that the price recorded on chart is the bid price. Ask prices would not be recorded at all.

The trailing stop will work once the market price hit your trailing stop (in your case, the price of your trailing stop is a ask price).

Kind Regards,

Dennis Yeh | Support | IC Markets
Attached Image (click to enlarge)
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  • #66
  • Jun 11, 2014 2:37am Jun 11, 2014 2:37am
Quoting Bully
I opened a short position (just before the crazy ECB news last week) with a trailing stop the price went untill 1.35012, my trailing stop was moved to 1.35062 but did not hit when it retraced check the comments of ICM. Can anyone explain this to me they say the ask price never went to that point.... check the screenshot thanks all Bully Dear support, I opened a position at 1.36037 with trailing stop the price went all the way to 1.35012 this moved my trailing stop to 1.35602 as in the screenshot Then the price retraced but my stop was not hit. my...
WOW icmarkets not stopping its price manipulation!! warned you guys, the low spreads are a coverage for its wide spread in some periods, closing markets gaps, and news trading.
the broker told you in other words, the spread was 70 pip!!! this is why when market went to 1.3502 in bid the trailing stop wasn't filled in ask.
imagine having a broker shows the bid 1.3502 ask 1.3575!!!! ridiculous!!! even in NFP spread does not go that wide and limited by first few seconds to return to very normal only if the broker is true ecn as it claims to be!!!
  • #67
  • Jun 11, 2014 4:22am Jun 11, 2014 4:22am
Quoting Bully
I opened a short position (just before the crazy ECB news last week) with a trailing stop the price went untill 1.35012, my trailing stop was moved to 1.35062 but did not hit when it retraced check the comments of ICM. Can anyone explain this to me they say the ask price never went to that point.... check the screenshot thanks all Bully Dear support, I opened a position at 1.36037 with trailing stop the price went all the way to 1.35012 this moved my trailing stop to 1.35602 as in the screenshot Then the price retraced but my stop was not hit. my...

I had the same excuse last week.
My target was hit, and went past by 4 pips, but didn't close.

I then got stopped out for -30 pips.

Needless to say, I have now closed my account and moved elsewhere.
  • #68
  • Edited 10:12am Jun 11, 2014 9:58am | Edited 10:12am
Quoting Bully
I opened a position at 1.36037 with trailing stop
the price went all the way to 1.35012 this moved my trailing stop to 1.35602 as in the screenshot
Then the price retraced but my stop was not hit. my position was closed at 1.35750 in stead at my trailing stop at 1.35602
You closed it manually then?
Well, you have to place your stops according to the bid/ask relation to long/short orders.
And always display the ask-line in your chart.
I do not understand: If you place a stop loss for a short below the ask price it would immediately trigger.
Return To Disorder
  • #69
  • Jun 12, 2014 5:17am Jun 12, 2014 5:17am
I got a new reply from ICM with a more in depth explanation then initially...
--------------------------------------------------------------------------------------------------
Hi ,

Im getting involved with this query to provide clarification and hopefully restore the peace on forex factory. I would appreciate it if you could post the below on forex factory.

Firstly, since the ECB announcement last Thursday we’ve had a barrage of queries. Some genuine, most not. This is why we must address all queries with a degree of scepticism, so we can compensate those who are genuine and most deserving.. I’m sure you can appreciate the amounts add up quickly…

When reimbursing a client we simply look at the price they requested during the ‘downtime’ and compare this with the price they got. If they incurred a loss then we look to reimburse them, if they made a gain then we let them keep it. Very simple stuff.. Since the server remained online over this period we have transparency in this process and can see any communication between the clients terminal and the server.

When we apply this to your case we have an original close attempt at 14:48:09.551. the ask price at this time was 1.35834. If your order was able to be executed at this price your profit would have been $101.5 USD. your order was actually closed seven minutes later for a greater profit totalling $143.50 USD.

So, your trailing stop did work, your order should have been closed at 14:48:09.551 for a profit of $101.5 USD. It didn’t execute at this time as it was ‘rejecting’ due to the problem we were experiencing with Integral, our price engine/aggregator. You can see the dozens of rejects in the attached server log indicating that everything was working fine – except for Integral..
-----------------------------------


I suppose it went in my favor...

For me it is case closed and resolved :-)
  • #70
  • Jun 22, 2014 5:18am Jun 22, 2014 5:18am
Who has experience with IC markets? Do they freeze price feed and platform during news? Can somebody share their experience?
  • #71
  • Jun 22, 2014 5:20am Jun 22, 2014 5:20am
Quoting Naokia980
Who has experience with IC markets? Do they freeze price feed and platform during news? Can somebody share their experience?
yes happens with mt4 but ok with ctrader
  • #72
  • Jun 22, 2014 9:23am Jun 22, 2014 9:23am
i am also using IC Markets, Never faced any withdraw or deposit problem, i love ic markets
  • #73
  • Jun 22, 2014 12:13pm Jun 22, 2014 12:13pm
Quoting Naokia980
Who has experience with IC markets? Do they freeze price feed and platform during news? Can somebody share their experience?
Naokia980, i have a live ECN MT4 account with ICM, it is not like they deliberately freeze price feeds during news time. However, one must be aware of the fact that wider spread/slippage is a very normal thing during high volatile times(news/speeches..) while trading with any True ECN Broker like IC Markets, as our orders has to be filled directly by the liquidiy providers. The Liquidity providers usually make some aggressive moves during high volatile events resulting in erratic movements.
  • #74
  • Jun 25, 2014 8:10am Jun 25, 2014 8:10am
I'm considering IC markets, so testing their demo now.
Good pricing but it froze twice today.

Went to live chat and the rep told me to subscribe to VPN service.

I went DUH !!!! So I ask if they want customers to spend more $ to avoid freezing price updates hahaha

Am amazed at some answers.

Just wanted to share this one
  • #75
  • Jul 3, 2014 7:40am Jul 3, 2014 7:40am
Sitting here now for 10 min after US news, can't place any trades at all, says "order is being processed by the server"
Very nice! Absolutely amazed. Broker says: no sir, you won't make money today
  • #76
  • Jul 3, 2014 7:56am Jul 3, 2014 7:56am
Quoting Carrionx
Sitting here now for 10 min after US news, can't place any trades at all, says "order is being processed by the server" Very nice! Absolutely amazed. Broker says: no sir, you won't make money today
I got the same.... luckily my TP hit....
  • #77
  • Jul 3, 2014 9:24am Jul 3, 2014 9:24am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Yeah, looks like sometimes we have to pay a high price on a "cheap" broker..
  • #78
  • Jul 16, 2014 12:14pm Jul 16, 2014 12:14pm
Many questions still to resolve.

IC MARKETS

freezing during high impact news?

Disconnects during high impact news??

B-Book any trades?




While IC M. continue with defects. I'll keep insisting calling for better service.
Be happy, friendly, humble and winner!!
  • #79
  • Jul 16, 2014 11:28pm Jul 16, 2014 11:28pm
Fuc(*&g honestly, I emailed these c*&ts about notifying when they are about to update MT4, no reply!

Today they applied the forced update to VPS MT4 (which somehow works differently to home location PC), and I lost all my history as they forced my account on to another server!

The only reason I am griping here is the fuc&*rs don't reply to emails via their website! I want to public bitch about how they operate with updates, and if they cannot be courteous enough to click their mouse button for an email, to forewarn each of THEIR clients an update is about to take place, it shows how much they give a sh!t about their clients.

They may say it's a Metaquotes (third party) origin (most use this excuse), but as a broker they have responsibilities and obligations.

I have taken 2 other brokers to F.O.S and ASIC before (and won), if these cu&ts don't lift their game I will be fully armed to hit these fu&^ers too, and their PDS won't protect them.

Am I pissed? You betcha! I had a lot of trades open, lucky I happened to check my platform.
My comments are not to be taken as trading advice, not a financial advisor
  • #80
  • Jul 17, 2014 12:07am Jul 17, 2014 12:07am
They are bunch of scamsters, they did sudden spike in gold spread from 20points to 6-7usd up and down and hunted stoploss.

Also I had several pending orders , I got a call from their support personnel stating he is closing my pending orders as its hitting severe high server loads.

I got surprised what the hell, who gave you rights to cancel my trading orders?, he replied we are admins if see more orders pending and server load gets high we cancel it without any permissions.

They are not True ECN, rather dealing desk with watchdog operators behind the scene.

Upon asking to get refund the money because of crazy spike in spreads, here's their sarcastic reply :

I am unfortunately to tell you that we could not refund your the last deposited funds due to there was no technical issue involved from our side.

I would suggest you to set up a break time for your EA during the rollover period as during this time the liquidity is low and the risk is higher.

Please do let us know if we can help you with something else : )


Please stay away , I had miserable experience with them in my last 3 months working with them.

Safe trading!

Regards
Scoobi
Scoobi doobi doo
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