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Alpari.co.uk Discussion

  • #1,481
  • May 30, 2014 6:15am May 30, 2014 6:15am
Hello . I want to join Alpari but I can't choose between Metatrader 4 or 5. What do you guys recommend? I don't know if a lot of people use mt5 now to make it worth it.

to Alex:
Can you elaborate on exchance execution? I read it but I can't tell if "trade operations are sent to an external trading system" makes it better than market execution. "Trade operations are executed at current market price" makes me think they're the same.

Thanks.
  • #1,482
  • May 30, 2014 7:35am May 30, 2014 7:35am
Quoting Alpari UK
Hi valkyrie3001, Thank you for your post. {quote} Pending orders - remain the same, so you can place SL/TP when placing these types of orders. {image} {image} However with market execution you are unable to add stop loss and take profit orders when placing a trade (which is not a pending order), because the entry price which you see on the screen could change prior to the position being opened. Stop loss and take profit levels can be set once your trade is open. {image} {quote} You can test market execution by opening a demo market account by clicking...
Alexander why do you hide your stop out level and margin call....please specify those for each account type...
  • #1,483
  • May 30, 2014 8:55am May 30, 2014 8:55am
Quoting Vitez
{quote} Alexander why do you hide your stop out level and margin call....please specify those for each account type...
Hi Vitez,

We have an automatic stop-out system in place. This means that if the equity on your account falls below 20% of the necessary margin, the system will automatically start closing out your open positions, starting with the order making the greatest loss.

You can find our official stop out policy in our Client Agreement.

Some useful information:

Scenario 1: Equity > margin
Your margin level is more than 100% and you can enter new positions.

Scenario 2: Equity < or = margin
Your free margin is less than or equal to 100% and you can't enter new positions.

Scenario 3: Equity < 20% of margin
Your free margin is less than 20% and your trades will be stopped out starting with the biggest loser.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,484
  • Jun 4, 2014 7:58am Jun 4, 2014 7:58am
Hello

I wonder if you can help
I want to open an acct with Alpari UK, I applied through your website. One of your CSR called me and said that the utility bill which I have sent as a proof is not valid as the address stated on my utility bill is my office address.

My home utility bills comes on my dad's name. I told him this & he said he can't help me out with that?

Does that mean I can't open an acct with Alpari ?
In Love with Genesis
  • #1,485
  • Jun 4, 2014 8:18am Jun 4, 2014 8:18am
Quoting SohaibKhan
Hello I wonder if you can help I want to open an acct with Alpari UK, I applied through your website. One of your CSR called me and said that the utility bill which I have sent as a proof is not valid as the address stated on my utility bill is my office address. My home utility bills comes on my dad's name. I told him this & he said he can't help me out with that? Does that mean I can't open an acct with Alpari ?
Hi SohaibKhan,

Thank you for your post.

It's simple to apply for an account with Alpari UK. Just complete our application form and you'll be on your way to start trading with Alpari.

To view the documentation required to open an account, please select the nature of your account and country by clicking here.

If you'd like further clarification, please email us at [email protected]. We'll be happy to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,486
  • Jun 15, 2014 4:32pm Jun 15, 2014 4:32pm
What the FRACK?!

Attached Image (click to enlarge)
Click to Enlarge Name: gbpaudm1.png Size: 33 KB


It all looks a little too familiar. I expect Alpari to say they are (still) having problems with a liquidity provider, several months after I indicated a spike on GBPUSD to them. This time, the spikes (GBPAUD @ 00:00 then 00:04 on 16/06/14 - forex server time) have caused a £5250 loss to my account. Thank God it was demo.
  • #1,487
  • Jun 15, 2014 7:24pm Jun 15, 2014 7:24pm
I found one more in AUD/CHF in real account ( confirmed that at GBP/AUD have one at real account too ). Now I want "re-quote" come back

Hope Alpari fix it soon.
p/s: If anyone found any spike at any pair, pls report that for all
Attached Image (click to enlarge)
Click to Enlarge Name: spike.jpg Size: 266 KB
  • #1,488
  • Jun 16, 2014 3:42am Jun 16, 2014 3:42am
Quoting HarriFF
What the FRACK?! {image} It all looks a little too familiar. I expect Alpari to say they are (still) having problems with a liquidity provider, several months after I indicated a spike on GBPUSD to them. This time, the spikes (GBPAUD @ 00:00 then 00:04 on 16/06/14 - forex server time) have caused a £5250 loss to my account. Thank God it was demo.
Quoting valkyrie3001
I found one more in AUD/CHF in real account ( confirmed that at GBP/AUD have one at real account too ). Now I want "re-quote" come back Hope Alpari fix it soon. p/s: If anyone found any spike at any pair, pls report that for all {image}
I appreciate how you feel. There are rare instances when technical issues do arise. We do our very best to ensure that these are investigated and resolved.

If any trades on your live account were affected, please get in touch with us at [email protected]

As always, we're here to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,489
  • Jun 16, 2014 3:56am Jun 16, 2014 3:56am
Quoting Alpari UK
{quote} {quote} I appreciate how you feel. There are rare instances when technical issues do arise. We do our very best to ensure that these are investigated and resolved. If any trades on your live account were affected, please get in touch with us at [email protected] ("[email protected]") As always, we're here to help. Alex ________ Alexander Chadwick Alpari (UK) Representative
Alexander, why havent Alpari dropped the provider that gives the erroneous data? I assume at some point you will fix the spikes so the charts look all pretty again. But it seems Alpari havent really done anything to prevent this sort of thing happening again in the future....... unless it was a different liquidity provider you're having issues with this time?

Please dont be shy, share what you know with the ppl.
  • #1,490
  • Jun 16, 2014 3:57am Jun 16, 2014 3:57am
Quoting HarriFF
{quote} Alexander, why havent Alpari dropped the provider that gives the erroneous data? I assume at some point you will fix the spikes so the charts look all pretty again. But it seems Alpari havent really done anything to prevent this sort of thing happening again in the future....... unless it was a different liquidity provider you're having issues with this time? Please dont be shy, share what you know with the ppl.
Hi HarriFF,

As stated in my previous post, we do our very best to ensure that any errors are investigated and resolved.

Principle 6 of the FCA’s Principles for Business states, “A firm must pay due regard to the interests of its customers and treat them fairly”.

The Directors and Senior Management of Alpari UK Limited are committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

* Protect the interests of our customers at each stage of the product life cycle, from promotion right through to after sales service
* Meet as best we can the needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas where we can improve.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,491
  • Jun 16, 2014 4:19am Jun 16, 2014 4:19am
Alexander will you be offering compensation to the customers whose accounts have been affected. My account has gone to a margin call and i cannot trade
all because of an error made by alpari.
  • #1,492
  • Jun 16, 2014 4:33am Jun 16, 2014 4:33am
Quoting subhan
Alexander will you be offering compensation to the customers whose accounts have been affected. My account has gone to a margin call and i cannot trade all because of an error made by alpari.
Hi subhan,

Thank you for your post.

If you are experiencing difficulty opening/closing any trades please contact our 24-hour dealing support desk on (+44) 207 426 2950.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,493
  • Jun 16, 2014 2:09pm Jun 16, 2014 2:09pm
Mr. Alexander Chadwick
I am a customer affected by the problem, I am in contact with you for 22 hours and todabia not solved my problem, I speak of good will to fix it as fast as possible, but the truth is that it's been 22 hours and I still have a solution, that way you could help me?
  • #1,494
  • Jun 17, 2014 2:38am Jun 17, 2014 2:38am
Quoting quique
Mr. Alexander Chadwick I am a customer affected by the problem, I am in contact with you for 22 hours and todabia not solved my problem, I speak of good will to fix it as fast as possible, but the truth is that it's been 22 hours and I still have a solution, that way you could help me?
Hi quique,

Welcome to the forum!

I have been informed that any live account orders that were effected were corrected yesterday. Should this not be the case, please contact us at [email protected]. We’ll be happy to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,495
  • Jun 27, 2014 10:16am Jun 27, 2014 10:16am
Hi Alex,
could you please tell me what is going on with this change

Dear trader,

The execution type on your MT5 account will change from exchange to market execution on Sunday, 6 July 2014.

Please note that you do not need to take any action and open positions will be unaffected.

What is market execution?
Market execution works in the same way as exchange execution. The only difference is that the new execution type has been optimised for external trading systems, such as MT5. Once the move takes place, market execution will be listed as an execution type when a new Order window is opened.

From metatrader5.com
In the market execution mode a trader agrees to execute a trade at the price offered by a broker.
In the exchange execution mode, trade operations are sent to an external trading system. Trade operations are executed using the current market price.

Does it mean that MT5 will be no more ECN?
  • #1,496
  • Jun 27, 2014 10:24am Jun 27, 2014 10:24am
Hi Fxworld,

Thank you for your post.

I believe you may have answered your question:
Quoting Fxworld
The only difference is that the new execution type has been optimised for external trading systems...
Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,497
  • Jun 27, 2014 10:30am Jun 27, 2014 10:30am
Hi Alex,
according to Alpari:
"The only difference is that the new execution type has been optimised for external trading systems"

According to metatrader5.com:
"In the market execution mode a trader agrees to execute a trade at the price offered by a broker.
In the exchange execution mode, trade operations are sent to an external trading system. Trade operations are executed using the current market price."

which one is correct?
  • #1,498
  • Jun 27, 2014 10:51am Jun 27, 2014 10:51am
Quoting Fxworld
Hi Alex, according to Alpari: "The only difference is that the new execution type has been optimised for external trading systems" According to metatrader5.com: "In the market execution mode a trader agrees to execute a trade at the price offered by a broker. In the exchange execution mode, trade operations are sent to an external trading system. Trade operations are executed using the current market price." which one is correct?
Thanks Fxworld.

I can't comment on metatrader5.com. However, they do also say "Execution mode for each security is defined by the brokerage company."

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,499
  • Jun 27, 2014 10:59am Jun 27, 2014 10:59am
Thank you Alex
I hope will not get any problems with this change. Is this change only for me or for all traders with MT5,because under the Account comparison table (http://www.alpari.co.uk/products/pro...mparison-table) the execution mode for MT5 is still exchange?
  • #1,500
  • Jun 30, 2014 2:16am Jun 30, 2014 2:16am
Saw some talk that Alpari is going to market execution, so no re quotes now. Also there was talk that spreads are gonna come in. About 15mins after the LO, I am seeing cable at 2.5, the yen at 2.5, and the euro at 1.7 or 1.8. Are these the new spreads?
Look Sharp/Trade Tight
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