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Alpari.co.uk Discussion

  • #1,421
  • Apr 17, 2014 5:33am Apr 17, 2014 5:33am
Changes to trading times on 18 and 21 April

Hi everyone,

A number of product trading hours are affected on 18 and 21 April 2014 due to the Easter public holidays.

On 18 April all products will be closed except for forex, which will open and close at normal times.

On 21 April all products will open and close at normal times except for Carbon emissions (EUA.), UK 100 (UK100.), French 40 (FRA40.), Stoxx 50 (EUR50.) and German 30 (DE30.), which will all be closed. Also, Sugar No 11 (SB.) will open late at 14:30, but close at the normal time (20:00).

Please also note the changes shown below to our normal office hours over the Easter period:
http://i.imgur.com/qZ5fsdO.jpg

Both trading and office hours return to normal on Tuesday, 22 April 2014.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,422
  • Apr 28, 2014 11:53pm Apr 28, 2014 11:53pm
Changes to trading times on 1 and 5 May

Hi everyone,

A number of trading hours are affected on 1 and 5 May 2014 due to the European May bank holidays.

On 1 May French 40 (FRA40.), Stoxx 50 (EUR50.) and German 30 (DE30.) will be closed. All other products are open as usual.

On 5 May UK 100 (UK100.) will be closed. Also, Sugar No 11 (SB.) will open late at 14:30, but will close at normal time (20:00). All other products are open as usual.

All trading hours will return to normal on 2 and 6 May respectively.

Please also note the changes to office opening hours on 5 May:

Office hours will return to normal on Tuesday, 6 May 2014.
http://i.imgur.com/w9RPajS.jpg

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,423
  • Apr 29, 2014 11:30pm Apr 29, 2014 11:30pm
Hi Alex,

Can you shed some light on why sometimes I have a green line on my charts and why my orders are executed there instead of at the bid or ask? The difference can be huge. For instance right now it's 30 pips on usdjpy. I have the same line on eurusd and gbpusd.

FYI, I am on MT5.

Thanks
  • #1,424
  • Apr 29, 2014 11:43pm Apr 29, 2014 11:43pm
Quoting kagbe
Hi Alex, Can you shed some light on why sometimes I have a green line on my charts and why my orders are executed there instead of at the bid or ask? The difference can be huge. For instance right now it's 30 pips on usdjpy. I have the same line on eurusd and gbpusd. FYI, I am on MT5. Thanks
Hi Kagbe,

Thanks for your post.

Can you please restart your platform?

If the error persists, please send a screenshot with your MT5 account details to [email protected] .

Our client services team will be happy to assist.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,425
  • Apr 29, 2014 11:47pm Apr 29, 2014 11:47pm
Quoting Alpari UK
{quote} Hi Kagbe, Thanks for your post. Can you please restart your platform? If the error persists, please send a screenshot with your MT5 account details to [email protected] ("[email protected]") . Our client services team will be happy to assist. Alex ________ Alexander Chadwick Alpari (UK) Representative
Done but the green lines are still there. I've sent an email with screenshots to my account manager. Should I fwd to [email protected] too?
  • #1,426
  • Apr 29, 2014 11:59pm Apr 29, 2014 11:59pm
Quoting kagbe
{quote} Done but the green lines are still there. I've sent an email with screenshots to my account manager. Should I fwd to [email protected] too?
Hi Henok,

Thanks for your reply.

I've been informed that we've just received your email. Our client services team are looking into the matter.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,427
  • Apr 30, 2014 12:59am Apr 30, 2014 12:59am
Quoting Alpari UK
{quote} Hi Henok, Thanks for your reply. I've been informed that we've just received your email. Our client services team are looking into the matter. Alex ________ Alexander Chadwick Alpari (UK) Representative
Hi Alex - The green lines have disappeared from the charts. Thanks for your help!
  • #1,428
  • Apr 30, 2014 1:03am Apr 30, 2014 1:03am
Quoting kagbe
{quote} Hi Alex - The green lines have disappeared from the charts. Thanks for your help!
Happy to help!

Have a great day ahead

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,429
  • Apr 30, 2014 1:09am Apr 30, 2014 1:09am
Quoting rssk78
HI im having the same problem. Can you please sort it.
Hi rssk78,

Welcome to the forum!

Restarting the platform should resolve the issue.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,430
  • Apr 30, 2014 1:20am Apr 30, 2014 1:20am
Quoting rssk78
All done thanks a lot.
Wonderful

Thanks for your post rssk78!

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,431
  • May 2, 2014 2:23am May 2, 2014 2:23am
Hi,

I saw an email from Alpari saying that the SpreadBetting MT4 was now execution only. Does this mean the spreads are better than before and comparable to an MT5 account?
  • #1,432
  • May 2, 2014 4:16am May 2, 2014 4:16am
Quoting Bullet
Hi, I saw an email from Alpari saying that the SpreadBetting MT4 was now execution only. Does this mean the spreads are better than before and comparable to an MT5 account?
I also see that account has minimum trade size of 0.10 with a minimum deposit of £250.

Thats not exactly encouraging successful money management for the small time trader.
  • #1,433
  • May 3, 2014 4:32am May 3, 2014 4:32am
Quoting Bullet
Hi, I saw an email from Alpari saying that the SpreadBetting MT4 was now execution only. Does this mean the spreads are better than before and comparable to an MT5 account?

I have posted the email below


Dear Mark,

We are changing the execution model on our Live and Demo spread betting servers from instant execution to market execution.

This change will take place over the weekend of 19-20 April 2014.

Please note that you can continue to log in to the spread betting servers as normal, and this change will not affect any of your open positions, or stop and limit orders.

With access to 16 top liquidity providers through our proprietary non-dealing desk ECN technology, market execution offers tighter spreads and faster execution – there are no requotes because your order will be executed immediately, at the next available price in the market. Find out more about market execution and learn how it differs with instant execution.

We're always here to help, so if you have any questions please contact Client Services atsupport@alpari.co.uk or call +44 20 7426 2900 (07:00-22:00 UK time, Monday to Friday).

Kind regards,
Alpari UK
  • #1,434
  • May 5, 2014 3:25am May 5, 2014 3:25am
Hi Alex,

I wonder if you can help with my problem..i have been trying support for over a week now so have no choice but to try here...


I am trying to trade the Dax for a min trade you need 40 pounds sterling in the account..when i try to trade it says not enough money..i have tried with 100/200 et in that specific account and it still say´s not enough money when i am trying to trade the min lot


previously i have no problems what so ever trading the dax with amounts mentioned above


regards
  • #1,435
  • May 5, 2014 11:47pm May 5, 2014 11:47pm
Quoting remi05
Hi Alex, I wonder if you can help with my problem..i have been trying support for over a week now so have no choice but to try here... I am trying to trade the Dax for a min trade you need 40 pounds sterling in the account..when i try to trade it says not enough money..i have tried with 100/200 et in that specific account and it still say´s not enough money when i am trying to trade the min lot previously i have no problems what so ever trading the dax with amounts mentioned above regards
Hi remi05,

There's a fixed margin for each CFD product. The margin amount is based on one contract.

In case of the German 30 (DE30) index CFD contact, the margin requirement is EUR 1,000 for one contract.

For a volume of 0.1 DE30 the margin would be EUR 100 (equivalent to GBP 82.18 at an exchange rate of 1.21688).


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,436
  • May 6, 2014 12:24am May 6, 2014 12:24am
Hi Alex,


Yes i have tried to trade the min lot and have traded the Dax with my account but for some reason it does not matter how much i transfer to this account it says not enough money..

For EG in the past if i wanted to trade 1 pound per point i only needed 40 pounds in the account now it does not matter how much i have in the account when i go to trade 1 pound per point it always says not enough money?

Regards
  • #1,437
  • May 6, 2014 1:04am May 6, 2014 1:04am
Quoting remi05
Hi Alex, Yes i have tried to trade the min lot and have traded the Dax with my account but for some reason it does not matter how much i transfer to this account it says not enough money.. For EG in the past if i wanted to trade 1 pound per point i only needed 40 pounds in the account now it does not matter how much i have in the account when i go to trade 1 pound per point it always says not enough money? Regards
Hi remi05,

My previous post was in reference to our Classic Account. For spread betting accounts, the margin requirement is GBP 400 for one German 30 (DE30) index CFD contact.

For a volume of 0.1 DE30 the margin would be GBP 40.

Could you please check the symbol that you’re trying to trade ?

The current tradable CFD is suffixed with an alphanumeric identifier, such as DE30.M. Check that the suffix of the symbol you’re trying to trade corresponds to the current contract.

If the symbol begins with an underscore (eg: _DE), it’s not tradable.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,438
  • May 6, 2014 3:57am May 6, 2014 3:57am
DE30.M...No underscore
  • #1,439
  • May 6, 2014 4:23am May 6, 2014 4:23am
Quoting remi05
DE30.M...No underscore
Hi remi05,

Thanks for your reply.

Do you have any other trades open?

This may affect your free margin*, thereby preventing you from opening any further trades. Consequently receiving the inadequate funds notification.

Free margin = Equity – margin held on open trades
Where, Equity = Balance +/- floating profit/loss

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,440
  • May 6, 2014 4:54am May 6, 2014 4:54am
Hi Alex,

I have just tried again transferred 80 over to the classic which is the minimum..tried to make 1 trade(1 pound per point) and same problem..tried the ftse and the same problem
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