Come on, what does it really change to know EXACTLY what happened ? It happened, it happened. It IS unfortunate (and I am an Oanda customer). Now Oanda says that "We take this matter very seriously and are working with our network providers to add additional resiliency to our network connection", which I guess is fine. It is their best interest to do that it doesn't happen again, unless they want a lot of customers to close their account (including mine, should it occur).
They told they were taking it seriously, and they will do what is needed. Now, you either trust them, and you will see, or you don't and you close your account right away (which can be understood too). But please, give them a break, knowing all the details won't help us in any way.
They told they were taking it seriously, and they will do what is needed. Now, you either trust them, and you will see, or you don't and you close your account right away (which can be understood too). But please, give them a break, knowing all the details won't help us in any way.