Apparently, if you went to the trouble of going to livechat and talking to them, they will send you this.
This email is to inform you that OANDA's primary Internet Service Provider (ISP) has experienced an outage from 27th February 2014 10:05pm - 28th February 2014 12:05am and as a result our platform lost internet connectivity however this has since been resolved. We are working with our ISPs to evaluate their existing infrastructure.
Unfortunately, we will not be reimbursing or making adjustments for any profits or losses which could have taken place during the outage. Your take profit, stop loss or limit orders (if any) should have been triggered as per normal during the outage.
We appreciate your kind understanding to this matter and sorry for any inconvenience caused.
Well, this have earn them a complain with the authorities I can approach, hoping that they will have a more satisfactory reply then.
Meanwhile, any better broker out there you guys can recommend?
This email is to inform you that OANDA's primary Internet Service Provider (ISP) has experienced an outage from 27th February 2014 10:05pm - 28th February 2014 12:05am and as a result our platform lost internet connectivity however this has since been resolved. We are working with our ISPs to evaluate their existing infrastructure.
Unfortunately, we will not be reimbursing or making adjustments for any profits or losses which could have taken place during the outage. Your take profit, stop loss or limit orders (if any) should have been triggered as per normal during the outage.
We appreciate your kind understanding to this matter and sorry for any inconvenience caused.
Well, this have earn them a complain with the authorities I can approach, hoping that they will have a more satisfactory reply then.
Meanwhile, any better broker out there you guys can recommend?