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FXOpen AU Discussion

  • #541
  • Feb 11, 2014 3:02pm Feb 11, 2014 3:02pm
Quoting kostas1
{quote} It's a BLACK SWAN event: http://www.investopedia.com/terms/b/blackswan.asp If probability is not 0% then it could happen.....
Exactly. Slippage control is designed to protect our clients from the most unfortunate of circumstances. It also helps protect the broker from the liability of negative balance accounts.

Quoting hustwk
{quote} I have received response of FXOpen client's support as below: FXOpen (as most brokers running MT4) get their updates directly from Metaquotes. 604 is the latest stable however they have changed the file structure from 600 onwards. The correct location to put your EA's and indicators can be found by going to the File menu and selecting Open Data Folder. Go into the MQL4 folder and there are two subfolders Experts and Indicators where these are supposed to go. Move these into these folders and restart MT4.
That took us by surprise too. I'm glad you found a solution.
  • #542
  • Feb 19, 2014 6:51am Feb 19, 2014 6:51am
Just found out by a coincidence that my account is set to 100:1 leverage? This is very dangerous because my strategy does not work with 100:1 and this can lead to a margin call.

Will Need to check what's going on ASAP
Forex is a losers game.
  • #543
  • Feb 19, 2014 2:40pm Feb 19, 2014 2:40pm
Oh no they seem to have leverage restrictions based on account balance. Thats crap
Forex is a losers game.
  • #544
  • Feb 19, 2014 7:45pm Feb 19, 2014 7:45pm
Quoting trader121
Just found out by a coincidence that my account is set to 100:1 leverage? This is very dangerous because my strategy does not work with 100:1 and this can lead to a margin call. Will Need to check what's going on ASAP
Hi Trader121

What account size are we talking about? We can give you 1:500 up to $25k. 1:200 for up to $100k. 1:100 for up to $1M. We may be able to adjust that according to your needs however. Give us a call or email [email protected] to see what your options are.
  • #545
  • Edited 7:47am Feb 28, 2014 1:04am | Edited 7:47am
Good trading condition broker except bad support,suspicious things like external transfer and depends upon fxopen NZ for support,finance and technology.

1) Fxopen allows external transfer, from one customer to another, its like third party transfer, does ASIC regulation allows third party transfer

2) very poor, bad support- live chat many times offline during AU working hours ( 28-2-2014, 5 am to 9 am GMT,chat offline), they given me email link to chat with fxopen NZ, why should i chat with fxopen NZ if i have account with fxopen au? don't you have chat operator at fxopen au?

3) i called them 3 times during working hours, + (61) 2 6145 2042,+ (61) 2 8226 8627 ,no ring, disconnected call.

4) i opened live account with them, haven't funded yet, account is not appearing on my wallet, no account status, no account number, just received email regarding account info.

​5) 2 days before i asked question to chat operator " how many clients currently you have at fxopen au, not including your other branches?"
he left the chat.
  • #546
  • Mar 4, 2014 6:14pm Mar 4, 2014 6:14pm
It seems USD/CNH only available on fxopen UK account. why not AU??
  • #547
  • Mar 5, 2014 4:34pm Mar 5, 2014 4:34pm
Quoting emperorfx101
Good trading condition broker except bad support,suspicious things like external transfer and depends upon fxopen NZ for support,finance and technology. 1) Fxopen allows external transfer, from one customer to another, its like third party transfer, does ASIC regulation allows third party transfer 2) very poor, bad support- live chat many times offline during AU working hours ( 28-2-2014, 5 am to 9 am GMT,chat offline), they given me email link to chat with fxopen NZ, why should i chat with fxopen NZ if i have account with fxopen au?...
Hi Emprorfx101

1) External transfer is allowed between FXOpen accounts however both accounts must be verified which means the AML requirements have been met.
2) Our chat is manned during working hours and we have an agreement with FXOpen UK to handle each other's clients during the other's off hours. Other times, FXOpen NZ staff can handle general queries in those few hours. You can email [email protected] if you have difficulty contacting us at any time and we will look into it. Our logs show that no clients were kept waiting without a response lately.
3) All calls are answered by us during the day. Are you sure you called during working hours in Sydney? There are no missed calls registered on +61 28226 8627.
4) You can open a trading account using the open an account link in your MyFXOpen back office. If you need further assistance to do that, you can ask us. All account status information including verification status is shown on the first page after login.
5) Please send the name/email address you used in the chat to [email protected] so it can be investigated.

Just for your information to correct your assumption above, our management and finance are completely separate from FXOpen NZ and UK. We do use the same FXOpen ECN technology because it is really that good. Better than any of the other off the shelf solutions available that fail to provide a true ECN experience via MT4.
  • #548
  • Edited Mar 6, 2014 3:01pm Mar 5, 2014 4:39pm | Edited Mar 6, 2014 3:01pm
Quoting good mind
It seems USD/CNH only available on fxopen UK account. why not AU??
If they have access to liquidity to offer CNH, and there is demand for it we can ask them who they use and try and make a deal there.

Edit: Actually we do have the pair available! Spread is 2.8pips at this moment in time. Select "Show All" in Market Watch and scroll down to see it.
  • #549
  • Mar 11, 2014 5:45am Mar 11, 2014 5:45am
Quoting hustwk
{quote} I have received response of FXOpen client's support as below: FXOpen (as most brokers running MT4) get their updates directly from Metaquotes. 604 is the latest stable however they have changed the file structure from 600 onwards. The correct location to put your EA's and indicators can be found by going to the File menu and selecting Open Data Folder. Go into the MQL4 folder and there are two subfolders Experts and Indicators where these are supposed to go. Move these into these folders and restart MT4.

Thanks so much for that post, just saved 10 year of my life...
  • #550
  • Mar 11, 2014 8:51pm Mar 11, 2014 8:51pm
Hi, Jafar

Nice to see you here. I have posted several ticket to [email protected] and get auto response with ticket link like this:
http://support.fxopen.com.au/AUS/Tickets/Ticket/View/2xxxx

When I click the link above, I can not login to the help center using the fxopen au's username and password. If I click the Forgot password? link, it will jump to fxopen's (not fxopen au) website. Please check it.
  • #551
  • Mar 12, 2014 5:29am Mar 12, 2014 5:29am
Quoting FXOjafar
{quote} If they have access to liquidity to offer CNH, and there is demand for it we can ask them who they use and try and make a deal there. Edit: Actually we do have the pair available! Spread is 2.8pips at this moment in time. Select "Show All" in Market Watch and scroll down to see it.
period very short.(fxopenuk daily,fxdd weekly,fxpro weekly)
Attached Image(s) (click to enlarge)
Click to Enlarge Name: usdcnhdaily-fxopenuk.png Size: 50 KB
Click to Enlarge Name: usdcnhweekly-fxdd.png Size: 64 KB
Click to Enlarge Name: usdcnhweekly-fxpro.png Size: 63 KB
  • #552
  • Mar 12, 2014 5:41pm Mar 12, 2014 5:41pm
Quoting hustwk
Hi, Jafar Nice to see you here. I have posted several ticket to [email protected] and get auto response with ticket link like this: http://support.fxopen.com.au/AUS/Tickets/Ticket/View/2xxxx When I click the link above, I can not login to the help center using the fxopen au's username and password. If I click the Forgot password? link, it will jump to fxopen's (not fxopen au) website. Please check it.
Thanks for the report. We will get that fixed asap.

Quoting entheos
period very short.
We haven't had that pair for very long so it may take a little while for the history to build up.
  • #553
  • Mar 12, 2014 7:15pm Mar 12, 2014 7:15pm
Anti-Hacker&Trojan of fxopen mt4 login seems to be simple comparing with InteractiveBroker which offers code card or dynamic code.
Should fxopen provide extra security for $100K larger account?
  • #554
  • Mar 19, 2014 8:49am Mar 19, 2014 8:49am
Do you take EU customers? Are there any disadvantages for an EU client if it chooses FXOpen AU instead of FXOpen UK? Is there any reason for a EU resident to avoid FXOpen AU?

For example, maybe your regulator ASIC doesn't care about EU clients like it cares for AU/Oceania ones.

Are you required to keep your customers money in AU banks?
  • #555
  • Mar 19, 2014 4:38pm Mar 19, 2014 4:38pm
Quoting good mind
Anti-Hacker&Trojan of fxopen mt4 login seems to be simple comparing with InteractiveBroker which offers code card or dynamic code. Should fxopen provide extra security for $100K larger account?
For obvious reasons, I will not go into full details of the anti hacking procedures we have in place, but it is safe to say that we haven't come across any issues and our existing security checks and simple AML compliance alone would be enough to stop unauthorised movements of your money.

While security of your trading terminal should be your responsibility, we can and do stop unauthorised movements of your money. It is safe with us. We have accounts with much more than $100k and these clients trust us.

Quoting Adal
Do you take EU customers? Are there any disadvantages for an EU client if it chooses FXOpen AU instead of FXOpen UK? Is there any reason for a EU resident to avoid FXOpen AU? For example, maybe your regulator ASIC doesn't care about EU clients like it cares for AU/Oceania ones. Are you required to keep your customers money in AU banks?
Hi Adal

There are no restrictions on us accepting EU citizens. It is up to you to have a look at the UK and AUS websites and weigh which conditions best suit your trading needs as we are not the same. Regardless of where you are from, we have a legal and moral responsibility to treat you with with the same respect and level of service and to act in your best interests at all times.

Our client monies are held in segregated accounts with CBA, one of Australia's "Big 4" banks so you can be assured of the security of your funds.
  • #556
  • Mar 19, 2014 4:53pm Mar 19, 2014 4:53pm
Do you offer FIX connectivity for live accounts?

If so, can I connect through both FIX and MT4 to an account? Or you have special FIX accounts not accessible through MT4?

What about FDK, is it live yet?
  • #557
  • Mar 19, 2014 5:17pm Mar 19, 2014 5:17pm
Quoting Adal
Do you offer FIX connectivity for live accounts? If so, can I connect through both FIX and MT4 to an account? Or you have special FIX accounts not accessible through MT4? What about FDK, is it live yet?
Yes, we can connect you via FIX. Contact us to get set up with the right solution for you.
  • #558
  • Mar 19, 2014 5:23pm Mar 19, 2014 5:23pm
What about bitcoin trading? Is there any chance of you adding that? Or ASIC doesn't allow it?
  • #559
  • Mar 19, 2014 5:33pm Mar 19, 2014 5:33pm
Quoting Adal
What about bitcoin trading? Is there any chance of you adding that? Or ASIC doesn't allow it?
I believe FXOpen NZ has been testing BTC/USD for some time. If all goes well there, we can adopt it.
  • #560
  • Mar 19, 2014 5:40pm Mar 19, 2014 5:40pm
I have a few more questions. Sorry to pest you today

1. If I have an account with both FXOpen NZ and FXOpen AU, when transferring money between them, does the money actually move from FXOpen NZ bank (Alfa Bank, ...) to FXOpen AU bank (CBA, ...), or is just a database entry somewhere updated?

2. How long does a typical transfer between NZ/AU take?

3. Is this scenario allowed:
a. deposit to FXOpen NZ
b. trade (or not) there
c. transfer to FXOpen AU
d. trade (or not) there
e. withdraw from FXOpen AU, despite never depositing money directly there

Where I'm coming from: I have an account with NZ, but the fact that they keep (at least some) money in Alfa Bank (RU) makes me uneasy given the current situation.
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