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Alpari.co.uk Discussion

  • #1,161
  • Aug 30, 2013 3:51am Aug 30, 2013 3:51am
Dear Alex,

I just open the account in Alpari (UK) following your link, that you reply to me.

I submitted some document required. However, I read the paraphrap "*All copies must be certified by a lawyer, bank manager or Notary Public as a "true copy of the original", and include the stamp, full name, address, date and signature of the person performing the certification."
I scanned full documents from original with signature from the bank manager and from Resident. But I can not get full infomation from the bank manager, I just have stamp, name, date and signature.
Can I ask you that my documents is accepted ?
Keep learning until you die :-)
  • #1,162
  • Aug 30, 2013 4:57am Aug 30, 2013 4:57am
Quoting trihhnguyen
Dear Alex, I just open the account in Alpari (UK) following your link, that you reply to me. I submitted some document required. However, I read the paraphrap "*All copies must be certified by a lawyer, bank manager or Notary Public as a "true copy of the original", and include the stamp, full name, address, date and signature of the person performing the certification." I scanned full documents from original with signature from the bank manager and from Resident. But I can not get full infomation from the bank manager, I just have stamp,...

Hi trihhnguyen,


Thanks for choosing to trade with us.


I've just spoken to our account opening team. You have submitted the correct documents however as a regulated institution I'm sure you'll understand that we have to adhere to certain regulatory requirements. Consequently, on your bank statement we do unfortunately require the contact number of the person who certified the document, along with the date on which it had been certified and also the words 'certified as a true copy.'


As you are from Vietnam we would also require a second proof of address document. This can be:

  1. Bank Statement
  2. Credit card statement
  3. Utility bill (gas, water, electric or landline telephone)

The document must be dated within 6 months and include your full name and current residential address. The issuer and date must also be visible.


We are unable to accept:

  1. Two documents issued from the same bank/utility provider
  2. TV licenses
  3. Electronically generated PDF utility bills
  4. Documents for PO BOX addresses

We're here for you. If you have any further questions, please do to get in touch.



Alex


________

Alexander Chadwick

Alpari (UK) Representative

  • #1,163
  • Sep 3, 2013 5:06am Sep 3, 2013 5:06am
Quoting Alpari UK
{quote} Hi trihhnguyen, Thanks for choosing to trade with us. I've just spoken to our account opening team. You have submitted the correct documents however as a regulated institution I'm sure you'll understand that we have to adhere to certain regulatory requirements. Consequently, on your bank statement we do unfortunately require the contact number of the person who certified the document, along with the date on which it had been certified and also the words 'certified as a true copy.' As you are from Vietnam we would also require a second proof...


Just shared his my own experience as I'm from Vietnam too . Here is my experience for Alpari UK to improve your customer service , you may take a look alex


For identification , the only thing a Vietnamese can use to register with Alpari UK is passport , I tried all but only passport works as it has MRN . So I think your team don't need to ask for National ID card or Driver License as there is noone will help us to verify these documents , I even tried with a lawyer but his signature also have not much value in law at all .

For Address verification , the only thing people can do is going to bank and request for a paper of address verification as they're client there , then request the email of manager & his signature also red stamp . Bank statement have no value as it doesn't have any signature or red stamp , all the BILLS are more useless with bad prints , small characters , no signature or noone can verify too .

Hope that help a little bit
Regards
Tuan
  • #1,164
  • Sep 3, 2013 5:08am Sep 3, 2013 5:08am
Quoting HoangTuan
{quote} Just shared his my own experience as I'm from Vietnam too . Here is my experience for Alpari UK to improve your customer service , you may take a look alex For identification , the only thing a Vietnamese can use to register with Alpari UK is passport , I tried all but only passport works as it has MRN . So I think your team don't need to ask for National ID card or Driver License as there is noone will help us to verify these documents , I even tried with a lawyer but his signature also have not much value in law at all . For Address...
Many thanks Tuan!


________
Alexander Chadwick
Alpari (UK) Representative
  • #1,165
  • Sep 3, 2013 9:47am Sep 3, 2013 9:47am
is alpari uk server down????

cant get on mt4 or your website!

please verify asap. thanks
  • #1,166
  • Sep 3, 2013 9:59am Sep 3, 2013 9:59am
Quoting jumper99
is alpari uk server down???? cant get on mt4 or your website! please verify asap. thanks
Hi jumper99,

All of our servers are up and running.

In the future, if you have any difficulties, it's best to contact the Alpari Client Services team immediately. They are available from 7am to 10pm (UK Time), Monday to Friday. Our dedicated client services team is fluent in our platforms, as well as including 14 languages. We'll be happy to help in any way we can.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,167
  • Sep 11, 2013 4:57am Sep 11, 2013 4:57am
Hi Alex

Since Monday, I noted a sharp slowdown in the execution of buy and sell orders... as well as on the SL and TP.

Sometimes more than 3 seconds, and sometimes i have an error message "market closed" preventing the execution of the orders...

Displaying the graphics, quotations, and the connection to the server are normals.

The problem comes from the very slow turnaround of orders...sometimes cancelled (error message).

I use the account ECN MT5..
I have nothing new recently installed (indicators or EA)...and I trade from France on this account Alpari UK.
My connection speed is normal...and I checked my computer (malware, viruses etc.).

What is going on?

Thank you
  • #1,168
  • Sep 12, 2013 1:28am Sep 12, 2013 1:28am
Quoting Yoshimura
Hi Alex Since Monday, I noted a sharp slowdown in the execution of buy and sell orders... as well as on the SL and TP. Sometimes more than 3 seconds, and sometimes i have an error message "market closed" preventing the execution of the orders... Displaying the graphics, quotations, and the connection to the server are normals. The problem comes from the very slow turnaround of orders...sometimes cancelled (error message). I use the account ECN MT5.. I have nothing new recently installed (indicators or EA)...and I trade from France on this account...
Hi Yoshimura,

I'm sorry to hear you're experiencing issues.

Restarting your MT5 platform should fix it.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,169
  • Sep 12, 2013 2:12am Sep 12, 2013 2:12am
Quoting Alpari UK
{quote} Hi Yoshimura, I'm sorry to hear you're experiencing issues. Restarting your MT5 platform should fix it. Alex ________ Alexander Chadwick Alpari (UK) Representative

Thanks for your reply...

I thought that you had maybe a temporary server problem, but it is not the case...

Maybe I have a problem with another software that destabilizes MT5..(firefox?).
Sometimes orders work nice, sometimes not

Otherwise, I'll reinstall MT5 this weekend...

For the rest, Alpari is perfect...no problem.


"Bonne journée et merci..."
  • #1,170
  • Sep 12, 2013 5:32am Sep 12, 2013 5:32am
Quoting Yoshimura
{quote} Thanks for your reply... I thought that you had maybe a temporary server problem, but it is not the case... Maybe I have a problem with another software that destabilizes MT5..(firefox?). Sometimes orders work nice, sometimes not Otherwise, I'll reinstall MT5 this weekend... For the rest, Alpari is perfect...no problem. "Bonne journée et merci..."
Good to hear

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,171
  • Sep 20, 2013 1:37am Sep 20, 2013 1:37am
Hi Alex,

Is there a problem with MT4 futures markets they have been clsoed for 2 days now?
  • #1,172
  • Sep 20, 2013 1:45am Sep 20, 2013 1:45am
Quoting remi05
Hi Alex, Is there a problem with MT4 futures markets they have been clsoed for 2 days now?
Hi remi05,

All index CFDs officially expire two business days before the third Friday of the delivery month. If the third Friday is not a business day, then the contract will expire two business days before the preceding business day.

If your trades remain open when the settlement price is published by the relevant exchange on the Alpari CFD Expiry Date, Alpari UK will automatically close them. Details of the Alpari CFD Expiry Date can be found here.



Alex

________

Alexander Chadwick

Alpari (UK) Representative
  • #1,173
  • Sep 24, 2013 2:52am Sep 24, 2013 2:52am
Hi Alex,


Im not sure if im missing something but have the new futures markets been added to mt4 yet? as i cannot find them anywhere
  • #1,174
  • Sep 24, 2013 4:28pm Sep 24, 2013 4:28pm
Alpari USA accounts Transfer to FXCM US

"Alpari’s performance and reputation has been systematically declining ..."

http://www.forexfactory.com/showthread.php?t=449278

Caveat Emptor ....
  • #1,175
  • Sep 25, 2013 1:50am Sep 25, 2013 1:50am
Quoting 4Xfactor
Alpari USA accounts Transfer to FXCM US "Alpari’s performance and reputation has been systematically declining ..." http://www.forexfactory.com/showthread.php?t=449278 Caveat Emptor ....
Hi 4Xfactor,

The association of Alpari companies ("Alpari"), one of the largest global providers of online foreign exchange trading, has been undergoing a strategic review of all global operations led by Alpari (UK) Limited Chief Executive Officer Daniel Skowronski.

The purpose of the initiative is to ensure that Alpari has the most optimised business model and governance structure across the various operating regions to drive future earnings growth.

As part of this global review, Skowronski and his team have been working with Alpari (US), LLC ("Alpari US") Chief Executive Officer Jermaine Harmon to determine the appropriate model going forward. This has been finalized and approved by the shareholders of Alpari US.

Alpari US, which has been operational since 2008 offering retail FX and more recently futures and QuantumFX, following this review, has announced that it will now focus solely on its fast-growing institutional division, QuantumFX. The company will withdraw from offering FX to US-based retail clients, which is effective from today, the 20th of September, 2013. In addition, the company will withdraw from offering futures to US-based retail clients at a later date.

Speaking to analysts on the 23rd of September, Harmon commented that:

"The US brokerage market continues to evolve through technological developments and changes in the regulatory environment. We have carefully considered the implications of these developments, refining our strategy and business model to ensure that Alpari US is best placed to drive consistent, future earnings growth in the US.

Our QuantumFX division, which offers integrated, full-service FX solutions for corporations, hedge funds, banks and high-frequency trading institutions, has established a strong presence in the US market and shows good future earnings potential. This will receive increased business focus and investment in new services."

Alpari US has already communicated to all its US-based retail FX clients, explaining the developments. Retail FX clients of the company will have two options: the first is to migrate their account to another regulated US FX broker (that the company has arranged terms with on behalf of its clients) or to close down their account and have their funds returned.

Alpari had a strong first half in 2013, reporting several months of consecutive record trading volumes.


Alex
________
Alexander Chadwick
Alpari (UK) Representative
  • #1,176
  • Sep 25, 2013 6:03am Sep 25, 2013 6:03am
Quoting remi05
Hi Alex, Im not sure if im missing something but have the new futures markets been added to mt4 yet? as i cannot find them anywhere
Hi remi05,

Thanks for your post.

If your Market Watch window isn't already open, click on View > Market Watch

Then right click on the grey column title box that says "Symbol" and choose "Show All" from the drop down list.
http://img607.imageshack.us/img607/9425/1auh.jpg

Alex
________
Alexander Chadwick
Alpari (UK) Representative
  • #1,177
  • Sep 28, 2013 2:03am Sep 28, 2013 2:03am
It seems quite hard to open an account with Alpari UK. >.<

I don't have any billing statement.
I don't have any Credit card statement.
my bank statement kinda sucks but It still positive.
I don't have passport but I have govt ID.

is it still possible to open an account with Alpari if I don't have it?
  • #1,178
  • Sep 30, 2013 2:23am Sep 30, 2013 2:23am
Hi faststare08,

Quoting faststare08
It seems quite hard to open an account with Alpari UK. >.<
We ask our clients to provide documentation and information to help prevent any potential identity thefts or fraud as we take your security very seriously.

Quoting faststare08
I don't have passport but I have govt ID. is it still possible to open an account with Alpari if I don't have it?
For ID verification, we do accept national ID cards. Your ID card should be current, show your full name, date of birth and photograph.

Quoting faststare08
I don't have any Credit card statement. my bank statement kinda sucks but It still positive.
For a proof of address, your bank statement should suffice.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #1,179
  • Sep 30, 2013 2:55am Sep 30, 2013 2:55am
Hi Alex,


Where can i find a the spreads for the spread bet account?
  • #1,180
  • Sep 30, 2013 3:02am Sep 30, 2013 3:02am
Quoting remi05
Hi Alex, Where can i find a the spreads for the spread bet account?
Hi remi05,

The spreads are the same as our Micro and Classic accounts as they have the same feed. For further details, please click here.

Alex

________
Alexander Chadwick
Alpari (UK) Representative
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