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Pepperstone Forex

  • #2,201
  • May 1, 2013 8:10pm May 1, 2013 8:10pm
TRANSACTION RECEIPT

Transaction Approved

Merchant Name: Pepperstone Financial Pty Ltd
Merchant Address: LEVEL 3 27/31 KING STREET
MELBOURNE Victoria
Merchant Phone: 0390200153

Transaction Type: REFUND
Date & Time: 18/04/2013 17:09:45 (AEST)
Transaction Reference: xxxxx37102a3daxxxxxx
Amount: $250.00 USD
Credit Card Type: MasterCard
Credit Card Number: xxxxx7...xxx
Credit Card Expiry Date: 01/xx

Response: 08 Approved
Bank Transaction ID: 8xxxx

hello,

shown here is a transaction receipt. i've yet to received this as posting date. about credit card type, is that alright? are debit cards classified as credit cards as well? i just have a mastercard debit. is this the regular receipt you guys get from pepper when you make withdrawal? so when withdrawing via debit, they'll just use the card number and not need the account number anymore? right?
  • #2,202
  • May 1, 2013 9:17pm May 1, 2013 9:17pm
i just opened an account with them without seeing the reviews on FPA....very bad
  • #2,203
  • May 2, 2013 12:48pm May 2, 2013 12:48pm
Quoting mike_g
hello, shown here is a transaction receipt. i've yet to received this as posting date. about credit card type, is that alright? are debit cards classified as credit cards as well? i just have a mastercard debit. is this the regular receipt you guys get from pepper when you make withdrawal? so when withdrawing via debit, they'll just use the card number and not need the account number anymore? right?
Looks about the same as what I see. Yes, it shows a "refund" since that's how Pepper does withdrawals via CC; it's processed as an "imbalanced refund".

There's not much more people here can help with.. I mean, this is clearly between Pepper and your bank.

It sounds like your bank is dragging their feet, since for the transaction to be "approved" it has to be processed on a valid MC account, and you got the receipt from Pepper just fine reading approved.

In any case, let us know how it turns out.
FXGears.com
  • #2,204
  • May 2, 2013 12:50pm May 2, 2013 12:50pm
Quoting arogantrader
i just opened an account with them without seeing the reviews on FPA....very bad
Find an established broker without bullcrap negative reviews on FPA. There are none.

Plus, if you read through them, you'll notice it's all very implausible and paranoia driven remarks.
FXGears.com
  • #2,205
  • May 5, 2013 4:31am May 5, 2013 4:31am
Quoting Jack_Larkin
{quote} Find an established broker without bullcrap negative reviews on FPA. There are none. Plus, if you read through them, you'll notice it's all very implausible and paranoia driven remarks.http://50.22.104.143/~forum/images/b...-highlight.gif
Exactly, even the site itself of FPA was sometimes triggering a scam alert by my browser...
If you aim for the stars- but miss, you still get the moon...
  • #2,206
  • May 5, 2013 4:57am May 5, 2013 4:57am
Quoting arogantrader
i just opened an account with them without seeing the reviews on FPA....very bad

if "very bad" means smooth and crisp execution with thin as thin goes spreads (check exotics and crosses; you'll get it nowhere else in this level of retail forex, or at least the alternatives for small traders like us are limited).
minimal slippage during high event risk news volatility, excellent customer support; then yeah sure. It's "very bad".

It's also "very bad" that FF moved it from broker discussion to commercial content side of the forum. By far this is one of the more active broker discussion threads and FF didn't like that as that's competition for the "recommended brokers".

Hope everyone's trading well and staying well !
Have I got something on my face, SOLDIER?
  • #2,207
  • May 6, 2013 5:46pm May 6, 2013 5:46pm
just an info

i opened an account with icmarkets since i wanted to trade CFD. im surprised that pepper doesn't do outward broker to broker.
  • #2,208
  • May 7, 2013 4:14pm May 7, 2013 4:14pm
I have opened an account with them. They offer an ECN environment and process your withdrawals in a timely matter. I have not complaints against them.
  • #2,209
  • May 7, 2013 4:57pm May 7, 2013 4:57pm
I've stopped using pepperstone as a broker,
due to their weak customer service (just answers questions, no decision taking, lack of communication)

I live in europe and I found a better broker with shorter execution times / also its data center is in london =))))
  • #2,210
  • May 7, 2013 5:54pm May 7, 2013 5:54pm
Quoting openyoureyes
I've stopped using pepperstone as a broker, due to their weak customer service (just answers questions, no decision taking, lack of communication) I live in europe and I found a better broker with shorter execution times / also its data center is in london =))))
What broker are you talking about?
  • #2,211
  • May 8, 2013 6:36pm May 8, 2013 6:36pm
Quoting openyoureyes
due to their weak customer service (just answers questions, no decision taking, lack of communication) I live in europe and I found a better broker with shorter execution times / also its data center is in london =))))
Makes sense if you wanted a server in London. Another option would be VPS next to the sever in NYC if you're running EAs.

But I'm surprised you found customer service to be lacking, that's the main reason I'm with Pepper and what I feel is one of their strong points.
FXGears.com
  • #2,212
  • May 9, 2013 12:52am May 9, 2013 12:52am
ive tried lots of brokers. including dukascopy. i just tried hotforex. the spreads for hotforex compared to pepperstone were awful. except for the four major pairs hotforex spreads didnt even come close to pepperstones. nzd.chf was something like 20 pips for hotforex and 4 pips for pepperstone.
ive found nothing that comes close to pepperstone spreads.
  • #2,213
  • May 11, 2013 2:14am May 11, 2013 2:14am
Quoting love.l0ve
Yeah right, slippage 20 pips. I'm done {image} The point is, i trade multiple broker and i see your broker is the only one down to 83.085 Alpari NZ {image} Pepperstone {image}
No one cmt it? yeah right cause everyone always cover their bad side
  • #2,214
  • May 11, 2013 4:59pm May 11, 2013 4:59pm
Quoting mike_g
hello, shown here is a transaction receipt. i've yet to received this as posting date. about credit card type, is that alright? are debit cards classified as credit cards as well? i just have a mastercard debit. is this the regular receipt you guys get from pepper when you make withdrawal? so when withdrawing via debit, they'll just use the card number and not need the account number anymore? right?
I'm not sure if this helps, but I just went through the process myself again recently and it went through within a few days:

Within a business day I got a transaction receipt from their merchant terminal which confirmed the transaction was complete and sent off to my bank:
http://i.imgur.com/DowVccK.png

Then about two days later it posted to my master card account:

http://i.imgur.com/Ih7y0OG.png

I know the time stamp only shows a day difference, but the first time stamp is from Melbourne and the 2nd is in my time zone so it was about two business days between the receipt and when MC credited my account. Sometimes it takes an extra day or so atop of this, but generally the withdrawal via CC method has been this way in my experience (and I've done it about 7-8 times, all have it's been pretty consistent like this.)

This is why I said it appears that your bank was dragging their feet or made a mistake, since it seems odd they are taking so long to credit the "imbalanced refund" to your account after Pepper had processed the transaction.

Then again, it could be your bank's policy too, some banks have policies to hold transactions like this for a while to make more overnight interest on funds in limbo but on their books.

But just the same, it could be their mistake or some clerical error along the way. Best you verify all the details with each party involved and figure out who the missing link is... my gut tells me the missing link is at the bank since, in theory, the refund transaction couldn't complete without a valid MC account and expiry number entered and that's connected direct to your bank account. So it's like the ball is in the bank's court as the expression goes. (Of course, this is just my best guess.)

Any update on your end? Hope it's good news.
FXGears.com
  • #2,215
  • May 11, 2013 5:04pm May 11, 2013 5:04pm
Quoting love.l0ve
{quote} No one cmt it? yeah right cause everyone always cover their bad side
*shrugs* Maybe others can't relate? I sure can't.

If I was slipped like that, I'd probably talk to Pepper and show them the examples. Pepperstone will investigate and usually fixes trades that are caused by an error on their end. Couldn't hurt bringing it up with them if you believe it wasn't what the regular market conditions would have produced.
FXGears.com
  • #2,216
  • Edited 2:17am May 13, 2013 1:20am | Edited 2:17am
Quoting Twee
{quote} Whoops! Sorry I missed that post. No, I was not talking about you, as you obviously are not at Forex Factory for commercial purposes. Everyone knows you are only here to hate everything. After the thread move there were posts and emails accusing FF of moving the thread for an advertising reason. Some of the accusations were made by the very people who are doing the promotion. That's who I was addressing. Yes, all of Forex Factory's revenues come from forex brokers (as explained), but we make decisions based on what makes the site best for traders. As a company we are highly aware that providing the best product is what leads to financial success, not petty pandering to advertisers. Edit: I forgot to mention that FF advertisers are permitted to host a thread in the Broker Discussion forum. It's a perk that comes with their advertising package. This is explained in our user guide so I was assuming everyone understood this, but that's a bad assumption because not a lot of people read a site's user guide. So the argument could be made that this thread move is related to advertising, since if Pepperstone was an advertiser they'd be allowed to host a thread in Broker Discussion and post as much as they'd like in it. If this is what anyone is on about, then hands up, you got us. The point I was making is that we didn't move the thread because they aren't an advertiser. We allow non-advertisers to be discussed in Broker Discussion... what we do not allow is non-advertisers to use Broker Discussion (or any forum on the site) to promote their company. And no one, even advertisers, are allowed to promote their company under the guise of a trader.
am i a certified commercial member, if so what am i promoting ?

do let me know
  • #2,217
  • May 17, 2013 4:22am May 17, 2013 4:22am
Just wanted to report on a withdrawal that I made from my USD Pepperstone account to my bank account in the UK. I asked Pepperstone to convert the US dollars to Sterling before they sent it to my bank, and they converted it at the spot rate! Saved me a couple of hundred pounds compared to the conversion rate that my bank would have given me - I'm very impressed.
  • #2,218
  • May 19, 2013 10:37pm May 19, 2013 10:37pm
Quoting Fx-Pimp
How do these guys compare to Axitrader? They where once affiliated. So,wich is better?
Pepperstone used to be about as good as it gets, but Axitrader would be generally accepted to be a better option these days. Pepperstone have fallen behind the very best brokers in recent times
  • #2,219
  • May 19, 2013 11:49pm May 19, 2013 11:49pm
Quoting muzza
{quote} Pepperstone used to be about as good as it gets, but Axitrader would be generally accepted to be a better option these days. Pepperstone have fallen behind the very best brokers in recent times
i have accounts with both, axi is my backup broker

i don't see how pepperstone fell behind unless i'm missing something, they've been great for me

happy with axi just the same as pepperstone

ohh::you can't trade micro lots on axi ECN account, with pepperstone you can on razor, that's the only major difference i've noticd, but i use standard accounts with both so i trade micros on both sides
  • #2,220
  • May 21, 2013 1:54am May 21, 2013 1:54am
Quoting Jack_Larkin
{quote} I'm not sure if this helps, but I just went through the process myself again recently and it went through within a few days: Within a business day I got a transaction receipt from their merchant terminal which confirmed the transaction was complete and sent off to my bank: {image} Then about two days later it posted to my master card account: {image} I know the time stamp only shows a day difference, but the first time stamp is from Melbourne and the 2nd is in my time zone so it was about two business days between the receipt and when MC...
it's not so good, it's been over a month now, but i've yet to received the refund. i did received the wire transfer though in just 48 hours. i sent an email to pepper again. my bank clearly showed me no float amount. they even checked with mastercard. it means, if the money got rejected for some reason, it will go back to pepperstone. and there should be a way for pepper to check the status of the transfer, or if they can't, have their bank do it for them. we'll update as soon as i get a response.

thanks
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