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  • #121
  • Feb 14, 2013 2:48am Feb 14, 2013 2:48am
Quoting mmaker
Demos4x,

Any official explanations for yesterday's platform freeze and gaps (missing bars) in charts?
and for today's freeze as well?
I was in a UJ trade today and I couldn't close it for a few minutes.
These problems are starting to become a nuisance....
Have a nice day
  • #122
  • Feb 14, 2013 3:01am Feb 14, 2013 3:01am
Quoting billv
and for today's freeze as well?
I was in a UJ trade today and I couldn't close it for a few minutes.
These problems are starting to become a nuisance....

Funny I noticed the gaps too - was it a server problem?
  • #123
  • Feb 14, 2013 5:03am Feb 14, 2013 5:03am
Quoting mmaker
Demos4x,

Any official explanations for yesterday's platform freeze and gaps (missing bars) in charts?
Just to be clear and avoid any future confusion I'm not a IC Markets representative, I just copy+paste what Î saw in the other forum where the conversation about this broker is more evolved.

To answer your question ,I talk with IC markets trought live chat and this is what they said:


we've had 2 structural changes to mitigate this problem, with the third and final stage scheduled for this weekend. we are aware of the issue and we will issue more information shortly. we know what caused the problem and have isolated this

there's still 1 major upgrade on our server required which will be completed this weekend but we have isolated the incident and had a 33% increase in efficiency already

Hope it helps.
  • #124
  • Feb 15, 2013 4:42am Feb 15, 2013 4:42am
New update from the IC thread from jonpearce:



"Connectivity/Chart Gaps

The gaps/freezes in prices currently being seen on the platform are caused by a high volume data being passed through the server, this is a common problem with the MetaTrader 4 server when the volume of date being passed through is excessive. We are addressing this issue with hard ware upgrades to the server this weekend, upgrades will result in increased data processing speeds which we believe will resolve the issue. Please be aware that the server will be offline over the weekend at this time as hardware upgrades are performed.

In the next week will also be conducting network upgrades which should further enhance execution speeds and eliminate the chance of connectivity issues within the NY4 data centre.


MAM/PAMMs

MAM/PAMM’s are specifically designed for money managers and or clients that wish to manage several accounts without the added latency of a trade copier. IC Markets impose a minimum of 5 sub accounts and $20,000 in client deposits to address the large number of MAM/PAMM applications being received where only one or two sub account exists. We recommend that clients use trade copiers and multi-terminals rather than requesting MAM/PAMM accounts for a small number of users. We are happy to work with money manager and their clients should this be the case and we can recommend a number of services to assist them.

Slippage

The slippage experienced by tick scalpers recently has been attributed to three LPs. All three LPs have been removed from the IC Markets feed, one permanently. We note that the removal of these LPs has not affected spreads, clients trading during normal market conditions should see normal execution and not be experiencing slippage."
  • #125
  • Feb 16, 2013 5:37am Feb 16, 2013 5:37am
What is "tick scalping" or "tick scalpers"?

What is "A Book"?

What is "B Book"?

Is there a "C Book"? Pardon my ignorance.

Why does true ECN brokers only take minimum lot size of 0.1?

Why MT4-based ECN-type brokers can allow minimum lot size of 0.01?

I keep seeing these terms being used when discussing ECN brokers. I wonder if there is another thread with good explanation, please lead me there.
No longer trading forex. Looking for full time job.
  • #126
  • Mar 1, 2013 12:44am Mar 1, 2013 12:44am
Quoting ayex
ICMarkets have fine platforms, BUT their accounting is absolutely terrible!! I tried to post my experience in reviews, but it still didnt come up. Here is my experience :
If you don't mind, please also post your experience at this other forum thread where many clients are also unhappy.
No longer trading forex. Looking for full time job.
  • #127
  • Mar 4, 2013 4:50am Mar 4, 2013 4:50am
Quoting ayex
ICMarkets have fine platforms, BUT their accounting is absolutely terrible!! I tried to post my experience in reviews, but it still didnt come up. Here is my experience :
ayex,
Did you experience the platform freeze today?

[quote author=jubal link=topic=5761.msg244332#msg244332 date=1362390120]
MT4 is currently frozen, from 09:32.39 GMT until.....??
Edit: back on @ 09:48.21. approx 16 minutes.
[/quote]
[quote author=jonpearce link=topic=5761.msg244346#msg244346 date=1362393893]
Just got off the phone with ICM for an explanation of the platform freeze and disconnections.

The problem was caused by a third party MT4 plug-in that generates the monthly reports for ICM.
The plug-in has been disabled and the provider notified of the fault.

Any losses should be reported to ICM support for investigation.
[/quote]
No longer trading forex. Looking for full time job.
  • #128
  • Mar 4, 2013 4:53am Mar 4, 2013 4:53am
Stay away from this broker! It seems this company has a reputation of not responding to their client's problems. Many people across the forums are disappointed with their actions, except for the fake clients who work for them posting too good to be true reviews. Buyers beware of this company!
  • #129
  • Mar 6, 2013 5:37am Mar 6, 2013 5:37am
[quote author=jonpearce link=topic=5761.msg244717#msg244717 date=1362569584]
ICM is concerned about reports of high slippage in the forum and the fact they have received no emails regarding this.

If you are experiencing slippage issues please email: [email protected] with the subject line 'Slippage'.

Please include:

Account Number:
Trade ID:
Currency:
Time & Date:
Entry/Close:
Order Type when slipped (market/limit/stop):
EA Strategy (e.g. NMi, Robin Vol):

The information you supply will be aggregated to identify any problems enabling any issues to be identified and fixed.

If you are experiencing slippage problems, freezes, disconnections, gaps etc. ICM want to know about it.
No longer trading forex. Looking for full time job.
  • #130
  • Edited 11:01pm Mar 7, 2013 5:39pm | Edited 11:01pm
Found a funny easter egg on their CTrader Demo. Make sure you have your sound on:

A: Go to the IC Markets Web login (PC or Mobile works) at http://ct.icmarkets.com/

B: Make a Demo account, Login

C: Put "HARLEM" in the search field and enter it.

Check out what happens, lol.
Offering $1.50 (21%)/RTL Commission Discounts at IC Markets & Global Prime
  • #131
  • Mar 23, 2013 2:44am Mar 23, 2013 2:44am
Have they changed their server?

Has anyone noticed that the candle bars open 1 hour earlier

i.e. the MT 4 platform now works on CET (central european) time whereas before it worked on GMT


They have changed something! I think the slippage is problem is also not so bad?
  • #132
  • Mar 23, 2013 5:05am Mar 23, 2013 5:05am
Quoting jmtini
Have they changed their server?
Has anyone noticed that the candle bars open 1 hour earlier
i.e. the MT 4 platform now works on CET (central european) time whereas before it worked on GMT
They have changed something! I think the slippage is problem is also not so bad?
I monitored both this thread and another forum for issues and resolutions regarding IC Markets. I have since withdrawn my funds and moved elsewhere. Their recent troubles haven't been fixed yet although they said they are working on improving things. Read about some of the discussions here.


[quote author=jonpearce link=topic=5761.msg244717#msg244717 date=1362569584]
ICM is concerned about reports of high slippage in the forum and the fact they have received no emails regarding this.

If you are experiencing slippage issues please email: [email protected] with the subject line 'Slippage'.

Please include:

Account Number:
Trade ID:
Currency:
Time & Date:
Entry/Close:
Order Type when slipped (market/limit/stop):
EA Strategy (e.g. NMi, Robin Vol):

The information you supply will be aggregated to identify any problems enabling any issues to be identified and fixed.

If you are experiencing slippage problems, freezes, disconnections, gaps etc. ICM want to know about it.
No longer trading forex. Looking for full time job.
  • #133
  • Mar 23, 2013 8:02am Mar 23, 2013 8:02am
[quote=mmaker;6540435]I monitored both this thread and another forum for issues and resolutions regarding IC Markets. I have since withdrawn my funds and moved elsewhere. Their recent troubles haven't been fixed yet although they said they are working on improving things. Read about some of the discussions here.


[quote author=jonpearce link=topic=5761.msg244717#msg244717 date=1362569584]
ICM is concerned about reports of high slippage in the forum and the fact they have received no emails regarding this.




Hi mmaker

I did write them a stinking email some time ago about slippage issues - no joy in their response!


I think that they changed over to GMT+1 on 10thMarch

I must thank them for letting everyone know!!
  • #134
  • Mar 23, 2013 8:05am Mar 23, 2013 8:05am
I looked on their website to see if there was anything on there about the change but their "company news" section is blank!!


Doesn't instill a person with much confidence in them I must admit.


In the last few days I have to say that the slippage problem seems improved. Have they changed servers??
  • #135
  • Mar 23, 2013 9:24am Mar 23, 2013 9:24am
[quote=jmtini;6540570]
Quoting mmaker
I think that they changed over to GMT+1 on 10thMarch
Who told you this?
My live MT4 account is at GMT+2
Have a nice day
  • #136
  • Mar 23, 2013 11:53am Mar 23, 2013 11:53am
[quote=billv;6540636]
Quoting jmtini
Who told you this?
My live MT4 account is at GMT+2

Hi billy

Depends where you are based! If you are in the UK right now then I'm right - the IC markets MT4 platform is GMT+1 (CET) So if it's 5.00pm here the the 1 hr candle opening will say 6.00pm
  • #137
  • Mar 23, 2013 4:34pm Mar 23, 2013 4:34pm
[quote=jmtini;6540747]
Quoting billv


Hi billy

Depends where you are based! If you are in the UK right now then I'm right - the IC markets MT4 platform is GMT+1 (CET) So if it's 5.00pm here the the 1 hr candle opening will say 6.00pm
Hi Jim
I'm in Australia but I thought it doesn't matter where you live because the time of the data feed is based on GMT and that doesn't change.
Maybe you are mixing up broker's time with your local time
Have a nice day
  • #138
  • Mar 24, 2013 3:42am Mar 24, 2013 3:42am
[quote=billv;6541006]
Quoting jmtini

Hi Jim
I'm in Australia but I thought it doesn't matter where you live because the time of the data feed is based on GMT and that doesn't change.
Maybe you are mixing up broker's time with your local time

Yes that's true but the point I was trying to make is that the candle opening time is now no longer the same as it was. It is now winter here in the UK and we are on GMT but the platform is now on GMT+1. If you are in Australia it's going to be GMT + 8 or something.
  • #139
  • Mar 24, 2013 5:25am Mar 24, 2013 5:25am
[quote=jmtini;6541348]
Quoting billv


Yes that's true but the point I was trying to make is that the candle opening time is now no longer the same as it was. It is now winter here in the UK and we are on GMT but the platform is now on GMT+1. If you are in Australia it's going to be GMT + 8 or something.
From the ICMarkets website : FAQ section
http://www.icmarkets.com/client-area/faq/
IC Markets server is synchronised to London time which is GMT, when London moves to daylight savings the server time changes to GMT + 1.
Have a nice day
  • #140
  • Mar 24, 2013 9:48am Mar 24, 2013 9:48am
[quote=mmaker;6541408]
Quoting jmtini
What's your point? To prove that you are RIGHT? Just give IC Markets a direct phone call and you can get this resolved, rather than repeating yourself over and over again on a forum thread. There are also Live Chat, Contact Us message box, and support email. Get your answer from the source, not spread unnecessary misinformation because of your own confusion about timezones.

I'm not trying to prove that I am right. And I am not confused over time zones. The point which I am making which is obviously not clear to idiots like you is that they should have let everyone know what is going on with their servers so that this type of confusion can be avoided!
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