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Pepperstone AU accounts being moved to Pepperstone UK 0 replies

Pepperstone suspends Forex trading in the UK 6 replies

Pepperstone Live Server Reliability 53 replies

List pepperstone and icmarkets crashes here 3 replies

Chart comparison between Pepperstone Razor Vs Other ECN 17 replies

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Pepperstone Forex

  • #1,801
  • Feb 5, 2013 4:51am Feb 5, 2013 4:51am
Quoting myk

the thing that matters is 35 minz disconnect right now they need to fukn change there IT team or whatever it needs
once in a blue moon is ok but several in a month is not acceptable
All other brokers i use have different backups on web and mobile trader so even if meta trader is off u can trade through others .
Totaly agree. A backup plan is in order. Able to login to the webtrader but no feed.

Edit: Webtrader out.
Fuck Forex Factory.Wake up people.
  • #1,802
  • Feb 5, 2013 4:53am Feb 5, 2013 4:53am
Quoting DrDiscretion
This is my first live account (Australia) opened < a month ago. Connection has been coming on and off for half an hour now. If this was a major CFD or equities provider it would be in the financial papers. I have zero tolerance for this bullshit, I'm writing to the Australian Financial Review and sending an official complaint to ASIC. I could use this thread as an example, so please, if you're having similar problems, in Australia or elsewhere, describe it in the thread.
Needless to say I'm changing providers ASAP.
I'm from Australia mate and I'm having major disconnections... It connected for a bit about 10 minutes ago but has since disconnected and stayed disconnected ever since...

jr
  • #1,803
  • Feb 5, 2013 4:59am Feb 5, 2013 4:59am
Back for now here... With missing data...
Fuck Forex Factory.Wake up people.
  • #1,804
  • Feb 5, 2013 5:01am Feb 5, 2013 5:01am
Quoting ramy3
Back for now here... With missing data...
yup same now chart sucks
MMMYYYKKK
  • #1,805
  • Feb 5, 2013 5:05am Feb 5, 2013 5:05am
back and charts are destroyed ..
  • #1,806
  • Feb 5, 2013 5:08am Feb 5, 2013 5:08am
Quoting myk
yup same now chart sucks
I keep demo accounts from different brokers ready or running with my setups incase these things happen. This way i still am able to follow the market and my setups when the connection comes back with missing data.

Good luck with your trades.
Fuck Forex Factory.Wake up people.
  • #1,807
  • Feb 5, 2013 5:24am Feb 5, 2013 5:24am
About to place a trade. If connection goes out, i will totally loooose it. LOL
Inserted Video
Fuck Forex Factory.Wake up people.
  • #1,808
  • Feb 5, 2013 5:29am Feb 5, 2013 5:29am
I think I just hung on the trade window and nothing was executed a couple of hours ago~. I have a Razor account none of this new fancy Edge stuff as I haven't bothered to check the new stuff out and upgrade.

I wouldn't jump to conclusions and slap them with ASIC et al., I've been with Pepperstone for over a year and had no issues except for the last 4 trades which hung on the trade window and likely weren't executed as per the log on my side (good thing they're micro size too [4x0.01] instead of mini or one lot [good thing I scale], so I basically don't care at the moment).

The only other times I've hung on MT4 was when I seriously got a requote around a big news item or something screwed up for whatever reason momentarily and I played around, tried not to cancel the trade, simply just restarted MT4, saw I wasn't in the trade I was trying to get into, retried the trade, and was virtually executed-in right away. Tis a contextual, funny thing to explain.

What sort of annoys me however is I'd otherwise be long EURUSD from 1.3464 (offer) stop -35 and what are we now a couple hours later? 1.3550~

My chart data seems fine no disconnects just execution fail #Razoraccount #hopeithelps
  • #1,809
  • Feb 5, 2013 5:33am Feb 5, 2013 5:33am
Took a HUGE loss, from a scalp trade (with no SL and TP) which should've give me a quick 15 pip if I could close the trade. Already withdrawal the money and closing account.
  • #1,810
  • Feb 5, 2013 5:35am Feb 5, 2013 5:35am
Quoting Baltimore
Took a HUGE loss, from a scalp trade (with no SL and TP) which should've give me a quick 15 pip if I could close the trade. Already withdrawal the money and closing account.
Ouch; lessons shouldn't be learned this way $$
  • #1,811
  • Feb 5, 2013 5:42am Feb 5, 2013 5:42am
Is anyone else seeing a big gap in the market? It that the feed or a real gap?
  • #1,812
  • Edited 5:57am Feb 5, 2013 5:45am | Edited 5:57am
Quoting Baltimore
Took a HUGE loss, from a scalp trade (with no SL and TP) which should've give me a quick 15 pip if I could close the trade. Already withdrawal the money and closing account.
Try contacting them first with this. They made good with me once with no stops in. ( I have a history of closing out at the same levels though.) It may not give you your profit back, but it may give you your loss back.

Please post back the end result.
Fuck Forex Factory.Wake up people.
  • #1,813
  • Feb 5, 2013 5:45am Feb 5, 2013 5:45am
Quoting DrDiscretion
Is anyone else seeing a big gap in the market? It that the feed or a real gap?
Because of the disconnection.
Fuck Forex Factory.Wake up people.
  • #1,814
  • Feb 5, 2013 6:14am Feb 5, 2013 6:14am
Quoting ramy3
The good old days are back, WTF. Someone triped over the server extension cord in the back office while getting coffee, again… Damn enough already.
LOL...
  • #1,815
  • Feb 5, 2013 6:16am Feb 5, 2013 6:16am
Quoting Alpha-Bet
LOL...
Knew someone would like that one, lol. Good trades mate. Hope it's not the case...
Fuck Forex Factory.Wake up people.
  • #1,816
  • Feb 5, 2013 6:21am Feb 5, 2013 6:21am
Quoting DrDiscretion
This is my first live account (Australia) opened < a month ago. Connection has been coming on and off for half an hour now. If this was a major CFD or equities provider it would be in the financial papers. I have zero tolerance for this bullshit, I'm writing to the Australian Financial Review and sending an official complaint to ASIC. I could use this thread as an example, so please, if you're having similar problems, in Australia or elsewhere, describe it in the thread.
Needless to say I'm changing providers ASAP.
Save your time and effort.....
  • #1,817
  • Feb 5, 2013 6:29am Feb 5, 2013 6:29am
This is obviously not good enough...
On the phone tomorrow (Aussie time ) and see what's going on.

Always have a back up provider to hedge..
As a trader you are 100% responsible profits/losses and whatever else.
Trader vs World.
  • #1,818
  • Feb 5, 2013 10:38am Feb 5, 2013 10:38am
I don't know if I've just been lucky lately, or what, but even outages have been working in my favor:

http://i.imgur.com/DH2SirC.png

lol +4 pips of positive slippage on TP order. I'll take that.
FXGears.com
  • #1,819
  • Feb 5, 2013 5:05pm Feb 5, 2013 5:05pm
  •  larko
  • | Joined Oct 2010 | Status: 99 problems but a pip aint one | 41 Posts
Quoting Jack_Larkin
I don't know if I've just been lucky lately, or what, but even outages have been working in my favor:

http://i.imgur.com/DH2SirC.png

lol +4 pips of positive slippage on TP order. I'll take that.
That's great but not everyone is as fortunate as you, Jack.

I'm told you can request the old razor account back, which is the old AxiTrader servers.. I'm just going to continue to use my Axi Pro and withdraw from PS until this dies down. I need to find a new backup broker if anyone has suggestions? These kind of outages are just unacceptable.
  • #1,820
  • Feb 5, 2013 6:26pm Feb 5, 2013 6:26pm
Not sure if the reason for last nights issues has been documented?
It was Equinix related. Whole show went down.... something I hope (a word I avoid in trading) will not occur again.
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