Alpari.co.uk Discussion

After two days of disruptions due to Hurricane Sandy, the US derivatives and futures exchange, CME Group, is resuming normal trading hours in US equity index futures today, 31 October 2012.

This means that normal trading has resumed for the following Alpari (UK) products:

Wall Street 30 – US30
US 500 – US500
US Tech 100 – NQ100

We thank you for your patience.

If you have any questions, please don’t hesitate to contact our Client Services team at [email protected] or call +44 (0)20 7426 2900 (Mon-Fri 07:00-22:00 UK time).


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Alexander Chadwick
Alpari (UK) Representative

Hi,

Do you have a list with historic spreads? I'm interested how large are your spread spikes, e.g. during NFP, compared with usual market hours.

Thanks

Hi Soso,

Our MT4 historical data is available from our History Center. In order to download quotes from the History Center in your MetaTrader 4 terminal, please follow the steps described below:

1. Firstly, increase the 'max bars in history' in MetaTrader 4 by clicking on Tools>Options>Charts and entering '9999999999999'. Be aware that using larger volumes of data will increase the load on your PC.
2. Go to the 'History Center' in MetaTrader 4 by clicking on Tools>History Center.
3. Choose the time-frame for the particular instrument you are interested in (for example, double-click on EURUSD|1 min), double click on it and press Download.

MetaTrader 4 will download the full history of M1 quotes for the specific instrument selected directly from the History Center and import it into MT4.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

Thanks Alex,

I'm not sure the spreads are visible historically on MT?

Do you have at least the max spreads for the majors over a period of time?

Thanks!

Hi Soso,

Thanks for the follow up.

You are correct. Our history centre only offers the bid-ask data for a specific instrument within a time-frame. You would have to calculate the spread. However, there may be a number of tools available on the MQL4 community which might make this easier.

Also, felt it wise to clarify that Alpari UK does not determine the forex prices streamed on our platforms. We have multiple liquidity providers who stream prices and spreads to Alpari UK. The best bid and ask price is automatically fed into the platform. Consequently, the prices you see are set by competing tier-1 banks rather than by Alpari UK. This model is an ultimate solution as it provides better execution, better hedging capabilities and access to more ample liquidity via the interbank market to institutional as well as individual clients.

Our typical spreads are:

MT5 ECN account

MT4 Micro and Classic accounts


Alex

________
Alexander Chadwick
Alpari (UK) Representative

dont forget your mark up on spreads

I know your typical spreads... nevermind it seems you are not aware of your maximal spreads, too bad. thanks anyway.

I am with AlpariUK around five years now. And time to time you can see some updates which are directed to client. There for i am still with them. As a proof of good support team for me was yesterday when some things went wrong with liquidity provider. Support team was fair enough to make right decision.

In this case i want to say only good words for AlpariUK support team and client service.
Technical problems have all companies, and therefore question always is, how they are solved. My experience with AlpariUK till now is good, and hope it will be in future the same.

Regards,
Edijs

Got error message "Invalid Parameter" today on MT5 , can't place any kind of TP or SL , haven't met this before . I have to use limit and stop orders as TP and SL

Hi HoangTuan,

Thanks for your post.

We have liaised with MetaQuotes, where the issue originated and they have confirmed that the issue has been fixed.

Please restart your platform and try again.

Should you have any other queries, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. Our dedicated client services team is fluent in our platforms, as well as in 14 languages. We’ll be happy to help in any way we can.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

Please be aware that due to the Thanksgiving holiday in the US on Thursday, 22 November, and Friday, 23 November 2012, the trading hours for the following precious metals, CFDs and spread betting* products will be affected:

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All times are MetaTrader time/EET; 24-hour clock.

Forex trading will not be affected.

Credit and debit card payments won't be affected, but please be aware that since Thanksgiving Day is a national holiday in the US, any US dollar bank wire payments will not be received on Thursday, 22 November 2012. As a result, there may be a slight delay in us receiving any US dollar wire payments into our bank account.

We're here to help, so if you have any questions, please contact Client Services at [email protected] or call +44 (0)20 7426 2900 (07:00-22:00 UK time, Monday-Friday).

________
Alexander Chadwick
Alpari (UK) Representative

Is there any difference between alpari.com and .co.uk except the obvious country designation? Thanks!
PS: Im a Canadian citizen

http://static.alpari.co.uk/trading-i...r-header-2.jpg

The second in the Trading Essentials webinar series.

The Trading Essentials series aims to equip you with the knowledge and information to become the best trader you can possibly be.
The next four webinars in this series will focus on more in-depth trading strategies, the new MetaTrader 5 platform as well as how to use Expert Advisors.

Details of the four webinars in the series are below:

1. US Economy and Election Fallout

This webinar will discuss the recent developments in the US economy. This can be a tough time for traders to find viable trading opportunities due to the global economy's reliance on the US. During this webinar we will look at the outlook for the US economy, the election results and how best to play this difficult time.

Monday 3rd Dec, 6pm
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During the first webinar series we looked at the award winning MetaTrader 4 platform and some of its major attributes. In this webinar we look at the new MetaTrader 5 platform, covering basic techniques; buy, sell, stops and limits. We will then go into more detail about the major differences between the two platforms and which platform will work best for you

Friday 7th Dec, 6pm
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One of the major reasons the MetaTrader 4 platform is so popular is due to the ability to use trading robots or expert advisors to place automated trades on your behalf. In this webinar we will cover the mechanics of EAs and show you exactly how to place them on your MT4 account as well as looking at some of the more popular strategies out there.

Monday 10th Dec, 6pm
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Charting and Technical Analysis can be a very complicated subject and can be daunting for those who have never paid much attention to the topic. However, to those more used to the techniques involved it can be the only trading tool they ever need. This webinar will look at charting techniques in more depth including strategies including oscillators and Fibonacci.

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About James Hughes

James has 10 years experience in the financial services sector and is a well known market commentator appearing regularly in the financial media and on television channels such as the BBC, Sky News, CNBC and Bloomberg television. He also provides valuable insights and knowledge to clients through Alpari (UK)'s education and research programme.

Hi aiming4stars,

Alpari.com is our Global Homepage.

Unfortunately, Canadian regulatory restrictions prevent Alpari from processing any applications from residents of Canada. I apologise for any inconvenience caused.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

Since the Christmas and New Year holiday season is coming up in the UK, here you can find our opening hours during this period.

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All times are GMT (UK time).

We wish you merry Christmas and a happy new year.

If you have any questions, please contact our Client Services at [email protected] or call +44 (0)20 7426 2900 (07:00-22:00 UK time, Monday-Friday before the holidays).

________
Alexander Chadwick
Alpari (UK) Representative

Well thats really cool.

Have to have a clear statement, because thats one of the main reasons to go to Alpari.

Alpari allows hedging without any restrictions ??

Even on a micro MT4 Account and equal if registered over Germany or direct in the UK ?

And the FIFO Rule does not affect hedging in any way ?

This is what happened on Alpari's (Micro) platform today:

Eur/Usd price dipped more than 15 pips and (literally) in a fraction of a second jumped back to previous levels so we have a solid wick on 5M chart. It happened at least 3 times during 20 minutes. It was absolutely no news time (12 -12.20 Alpari platform's time). I checked other brokers' platforms - no such wicks on their charts (Oanda, Armada and others-see pictures below). I'm waiting for Alpari Representative explanation, bacause it doesn't look good.

Regards

Thank for this information.

Hi Mario2,

Thank you for your post.

Alpari (UK) has multiple liquidity providers who stream prices to us. The best bid and ask price is automatically fed into the platform.

In rare cases such as the one you have highlighted in your post, a price spike results due to a bad tick (or incorrect price) from the liquidity providers that make it through into the price feed. Alpari (UK) merely reflects prices provided.

Should this be the case and trades on your live account are adversely affected, please email our client services team with details of such trades for review. We will be happy to do an impartial and thorough investigation.

If the wick is still present on your chart, please refresh it.

Should you have any other concerns, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. We're here to help.

Alex

________
Alexander Chadwick
Alpari (UK) Representative