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FXDirectDealer (FXDD) Discussion

  • #21
  • Oct 31, 2012 4:15am Oct 31, 2012 4:15am
FXDD appears to be backup at least with the platform. The fact is that I could not reach anyone at FXDD for this extended outage. That is simply unacceptable!
  • #22
  • Oct 31, 2012 4:26am Oct 31, 2012 4:26am
Jorge Calzada: Welcome to FXDD Europe Live Chat! How may I help you?
Jorge Calzada: we had an issue and our technical department is working on resolving it. should be fixed at this time
Jorge Calzada: Please try to restart the platform and log out log in

I asked if this was going to be an ongoing problem and if I should halt trading for today????

been waiting 5 mins for an answer...lol
I'll pick up the crumbs don't need the whole pie
  • #23
  • Oct 31, 2012 4:29am Oct 31, 2012 4:29am
Jorge Calzada: Sorry for the delay, trading is under your responsability but keep in mind we can experience some technical issues in the next hours

Jorge Calzada: Sir, we still having technical isssues at this time. Kindly do not trade for now until further notice until we have solve the issues.
finally
I'll pick up the crumbs don't need the whole pie
  • #24
  • Oct 31, 2012 4:31am Oct 31, 2012 4:31am
Hmm...how does it feel to get treated like a hobo? U have yr hard earned money in their too!
“Every single day, ordinary people do extraordinary things"
  • #25
  • Oct 31, 2012 4:40am Oct 31, 2012 4:40am
FXDD, technical problems are one thing and happen from time to time. The inability to reach the trading desk or support during technical problems to manage one's trades is simply outrageous and unacceptable!
  • #26
  • Oct 31, 2012 5:15am Oct 31, 2012 5:15am
Quoting pianoman959
FXDD, technical problems are one thing and happen from time to time. The inability to reach the trading desk or support during technical problems to manage one's trades is simply outrageous and unacceptable!
^ This damn right +1
I'll pick up the crumbs don't need the whole pie
  • #27
  • Oct 31, 2012 9:12am Oct 31, 2012 9:12am
i deposited funds via a cc with fxdd on sunday after trading started. normally, when you dep with a cc, it normally takes like 30 mins to post. ive been contacting them since sunday night, every day, looking for my deposit because its not showing. i was told today , it will be reflected late next week because of the hurricane. they said" we dont have an accounting dep to post your deposit". i asked, how do you not have a contigency plan or remote office in times of peril or disaster like this, considering there holding billions of dollars, and there response was, " can we help you with anything else?" unreal.. they are the only broker that is affected to this degree and i see that this may topple them because so many people were stuck in trades while the platform went out that no one is going to take that lying down. this can only get worse from here considering the fact that they are no closer to a resolution today than they were sunday. scary.
  • #28
  • Nov 1, 2012 2:10pm Nov 1, 2012 2:10pm
Just a heads up to FXDD traders in the US... and I'm one of them, not sure what to make of this: http://www.forexindustryinsider.com/...s-us-business/

I knew they were going to be hit with a fine, didn't know they were looking to get out of the US if it was a substantial fine. RJO is a big name, so might not be a bad thing if it happens anyways.
  • #29
  • Nov 1, 2012 2:16pm Nov 1, 2012 2:16pm
FXDD is stealing , keep away from thieves.
  • #30
  • Edited Nov 2, 2012 8:17am Nov 1, 2012 2:57pm | Edited Nov 2, 2012 8:17am
Guys, if all this noise here and there about FXDD is not warning enough, well you probably deserve what is coming. Sorry for being so blunt, just giving a heads up. Please take steps needed. Would really hate to see anyone getting hurt here.

Better safe than sorry...
Fuck Forex Factory.Wake up people.
  • #31
  • Nov 1, 2012 11:32pm Nov 1, 2012 11:32pm
and they had the never to start a thread to ask them anything
  • #32
  • Nov 2, 2012 10:44am Nov 2, 2012 10:44am
Quoting SmallPaul
and they had the never to start a thread to ask them anything
and they had the nerve to start a thread to ask them anything
  • #33
  • Nov 3, 2012 11:07pm Nov 3, 2012 11:07pm
when i was researching fx brokers,these were amongst the worst rated.reqoutes kings,they were called.

Nfa needs to sting em a little bit more.
wo-yoy! wo-yoy! wo-yoy! wo-yoi! wo-yoy-yoy-yoy!
  • #34
  • Nov 4, 2012 2:26pm Nov 4, 2012 2:26pm
so i posted last wed about how they were holding my deposit that i made for 4k. it is now sunday evening almost 10 days later and i still havent had my 4k post to my acc. i have called at least 30 times, and they keep telling me it will post it will post, and nothing. they are, by far, the worst broker ever. i have not ever experienced a broker so unprofessional and unorganized while handling so much money in my life. too all that are reading, STAY AWAY.
  • #35
  • Nov 5, 2012 6:11am Nov 5, 2012 6:11am
Quoting jdutch
so i posted last wed about how they were holding my deposit that i made for 4k. it is now sunday evening almost 10 days later and i still havent had my 4k post to my acc. i have called at least 30 times, and they keep telling me it will post it will post, and nothing. they are, by far, the worst broker ever. i have not ever experienced a broker so unprofessional and unorganized while handling so much money in my life. too all that are reading, STAY AWAY.

Complain to the NFA. FXDD were recently charged for by them over AML complains. File a complaint against them to the NFA and they will take care of it for you. You might be compensated as well, worth a shot.
  • #36
  • Nov 5, 2012 10:34am Nov 5, 2012 10:34am
We apologize for any problems or trading disruptions you may have experienced this past week as a result of the disastrous weather conditions of Hurricane Sandy. From around 6:00am-7:00am (EST) on October 31st, we did experience a network disconnection as a result of our ISP losing a backup generator. In addition, we were sporadically without phone support in our office throughout the week. While we understand your frustration, we are willing to resolve any issues you may have experienced as a result.

Hurricane Sandy was one of the most devastating natural disasters in US history and resulted in the loss of power for millions of people for close to a week. This event serves as a reminder of the powerful forces that exist in nature and the impact they can have. We are constantly working to improve and create the best trading experience for our customers and hope that you will understand the extreme circumstances that led to these issues.
  • #37
  • Nov 5, 2012 10:35am Nov 5, 2012 10:35am
Quoting 4xplosion
Yep....same here....however, I thought they were based out of Dallas, Tx...no hurricane there! But I have open trades also, so I am getting out if I survive this.....I have all my trades with tp and sl......let's see if they honor that
All of your open trades with stop losses or take profits should have been honored. If you experienced any problems regarding your already open positions, please email [email protected] or contact our office at 212 791 3933 and we will investigate that issue.
  • #38
  • Nov 5, 2012 10:37am Nov 5, 2012 10:37am
Quoting jdutch
i deposited funds via a cc with fxdd on sunday after trading started. normally, when you dep with a cc, it normally takes like 30 mins to post. ive been contacting them since sunday night, every day, looking for my deposit because its not showing. i was told today , it will be reflected late next week because of the hurricane. they said" we dont have an accounting dep to post your deposit". i asked, how do you not have a contigency plan or remote office in times of peril or disaster like this, considering there holding billions of dollars, and...
Has this deposit reached your account yet? If you provide me with your account number I can investigate this issue for you and investigate this deposit.
  • #39
  • Nov 16, 2012 4:36am Nov 16, 2012 4:36am
Quoting Peter Davis
...Our goal is to create a communal, honest environment where we can help traders and also let traders discuss their experiences, positive or negative.
Is there any truth to the rumor that FXDD is looking to transition away from the US market? If so, what happens to live accounts during and after this transition? I learned of this situation here at this site: http://www.forexindustryinsider.com/...s-us-business/ and would like some "honest" answers if that is possible.
  • #40
  • Nov 16, 2012 10:07am Nov 16, 2012 10:07am
Quoting gspajon
Is there any truth to the rumor that FXDD is looking to transition away from the US market? If so, what happens to live accounts during and after this transition? I learned of this situation here at this site: http://www.forexindustryinsider.com/...s-us-business/ and would like some "honest" answers if that is possible.
GSPajon, thanks for bringing this rumor to light. As a broker that has been operating in the US for 10 years now, we have grown quite comfortable in our 7 World Trade Center headquarters and don’t plan on transitioning out of the market that got us where we are today.

The internet is an excellent source of information; however, sometimes it’s hard to validate all of it.
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