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Alpari.co.uk Discussion

  • #781
  • Sep 16, 2012 5:27am Sep 16, 2012 5:27am
Quoting jeuro
Market is closed. Could be that are down temporarily down for something.
My micro account is disconnected but my standard account is not.

J.
Well, certainly do hope they will reconnect till this evening. Never had this on a weekend before, the downtime started yesterday, was patient till now...
Fail better.
  • #782
  • Sep 16, 2012 5:40am Sep 16, 2012 5:40am
Quoting simond2002
Hello jeuro,

Thanks for your reply.

It's not the daytraders attempting to buy around here that would be too miffed in my view because these types of whipsaw moves go along with the territory I'm afraid. It's the swing traders who had bought before the start of the big move up and had positioned their protective stops just below the level in question that would have the biggest gripe.

I await Alpari's response.

Yea... not much they can say.. either a glitch or just that was were their system quoted.

I don't have any position in that pairs, but my standard real account shows 1.0426 as the lowest quoted... and that is very much the same then my others ECN Brokers. (between a pips or 2). I cant ck my micro account now because that server is down.

Maybe I need to look for arbitration between my 2 accounts .

J.
  • #783
  • Sep 17, 2012 1:03am Sep 17, 2012 1:03am
Quoting LarryDarrell
Well, certainly do hope they will reconnect till this evening. Never had this on a weekend before, the downtime started yesterday, was patient till now...
Microaccount startet working again in time for the open, everythings fine.
Fail better.
  • #784
  • Sep 17, 2012 2:09am Sep 17, 2012 2:09am
Quoting simond2002
Alpari UK,

I am very interested to hear your explanation for yesterday's spike on the AU. I hope that your explanation goes beyond simply blaming this on your liquidity providers.

Please see the attached supplimentary images that clearly show other providers did not exhibit the same spike.

Regards,

Simon
Hi Simon,

Thanks for your post. I'm always happy to help.

I've noticed you've mentioned "I hope that your explanation goes beyond simply blaming this on your liquidity providers." There's one big problem with that statement. Alpari UK does not determine the forex prices streamed on our platforms. We have multiple liquidity providers who stream prices and spreads to Alpari UK. The best bid and ask price is automatically fed into the platform. Consequently, the prices you see are set by competing tier-1 banks rather than by Alpari UK. This model is an ultimate solution as it provides better execution, better hedging capabilities and access to more ample liquidity via the interbank market to institutional as well as individual clients.

In rare cases, a price spike could be the result of a bad tick (or incorrect price) from the liquidity providers that has made it through into the price feed. Should this be the case and trades on your live account are adversely affected, please email [email protected] with details of such trades for review. Our client services team will be happy to do an impartial and thorough investigation.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #785
  • Sep 18, 2012 5:14am Sep 18, 2012 5:14am
Thanks for your response Alex.

There is generally some kind of obligation on the part of a reseller to monitor the integrity of such feeds and guarantee a level of service to the end-user that as you say does not adversely affect the user's profitability.

By citing the support email address, you have intimated that Alpari UK is committed to resolving end-user client issues, however, as it is impossible to test this in a demo situation I really can't comment any further.

With regard to your comments about better execution it is my experience that on a day-to-day basis I am receiving requotes. In fact I've just been requoted whilst typing this email. Requotes can have an adverse effect on a trader's overall profitability. Of this there is no doubt.

Alex, it may sound as though I'm "down" on Alpari UK. Actually I'm not. The data feed to my machine seems pretty robust, you guys do at least take the time to address issues in a public forum, and the spreads, although they're not the best in the industry do appear to be stable for the most part.

At this stage in my trading career I really am just trying to paint an overall picture of a number of brokers on a shortlist for my live account. Your comments are duly noted.

Regards,

Simon
  • #786
  • Sep 24, 2012 7:00am Sep 24, 2012 7:00am
Can someone tell me in Alpari UK has a Sunday Candle or not?

Thanks, Jason
  • #787
  • Sep 24, 2012 8:50am Sep 24, 2012 8:50am
Quoting theforexedge
Can someone tell me in Alpari UK has a Sunday Candle or not?

Thanks, Jason
Hi theforexedge,

Alpari (UK) does not have candlesticks on Sundays.

Our trading servers run on Eastern European Time (EET) in winter and Eastern European Summer Time (EEST) in summer, that is GMT/BST (UK time) + 2 hours.

Having times in EET/EEST avoids having small candlesticks on Sundays and thereby allows the running of technical analysis and backtesting to be far easier. Candlesticks are available from 0:00:00 Monday to 23:59:59 Friday.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #788
  • Sep 26, 2012 1:48am Sep 26, 2012 1:48am
http://static.alpari.co.uk/trading-i...ad-webinar.jpg

Sign up to our webinar series

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Wednesday 3rd October 12 - 1pm
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This webinar will show you the basic mechanics of trading on the MetaTrader 4 platform looking at how to set up your layout, the charting package and an introduction to EAs.

Wednesday 10th October 12 – 1pm
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The final webinar in the series will help you find out what to look for in economic releases and give you an understanding of some of the more basic technical indicators and oscillators.

Wednesday 17th October 12 – 1pm
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About James Hughes

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  • #789
  • Sep 27, 2012 9:20am Sep 27, 2012 9:20am
Just got email from Alpari UK
MT5 trading - No commission extended to 1st January 2013


Thank you a lot for this amazing news, long time with Alpari , love the MT5 without fees , hope it won't charge too much fees in the future so I will never have to change broker again
  • #790
  • Sep 28, 2012 8:23am Sep 28, 2012 8:23am
Quoting HoangTuan
Just got email from Alpari UK
MT5 trading - No commission extended to 1st January 2013


Thank you a lot for this amazing news, long time with Alpari , love the MT5 without fees , hope it won't charge too much fees in the future so I will never have to change broker again
Hi HoangTuan,

Good to know Have a good weekend ahead!

Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #791
  • Sep 28, 2012 8:25am Sep 28, 2012 8:25am
Dear Trader,

If you attended the first webinar in the Trading Essentials series, I hope you enjoyed it. If you missed it, or just want to view it again, then don’t worry, you can view it here.

The Trading Essentials webinar series with James Hughes will give you an in-depth understanding of the principles of trading, focussing on the facts, with no jargon.

The second webinar in the series, ‘How to trade the Global Crisis’ will take place on Wednesday 3rd October at noon. This webinar will look at:

* The global economic crisis and what it means for your trading
* The Eurozone and how it affects the US markets
* How keeping things simple is the best option and even more so in the current climate

Join us by clicking here.

Your feedback and opinions are very important to us and will help us to plan future webinars and seminars. Please complete our short survey on the first Trading Essentials webinar, ‘Introduction to Forex’ and let us know your thoughts.

To find out more about the Trading Essentials webinar series please click here.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #792
  • Oct 23, 2012 9:08am Oct 23, 2012 9:08am
http://static.alpari.co.uk/email_ima...ght_header.jpg

Dear trader,

Please remember that due to the end of Daylight Saving Time in the UK and Europe on Sunday, 28 October 2012, the opening and closing times of certain markets will be affected until the end of Daylight Saving Time in the US on Sunday, 4 November 2012.

The products affected and the trading times are:

http://imageshack.us/a/img9/7715/daylightsavingtime.jpg



________
Alexander Chadwick
Alpari (UK) Representative
  • #793
  • Oct 26, 2012 12:10am Oct 26, 2012 12:10am
Hope to see Alpari on Android , currently MT5 on android is sucks and hard to use .
  • #794
  • Oct 29, 2012 8:16am Oct 29, 2012 8:16am
Please be aware that due to Hurricane Sandy which is approaching the east coast of the United States, the trading hours of some of our products will be affected today, 29 October 2012.
Derivatives and futures exchange, CME Group, has informed us that they will cease trading in US equity futures and options at 8:15 US Central Time (13:15 UK time, 15:15 MetaTrader/EET time).
This will affect the following Alpari (UK) products:
 Wall Street 30 – US30
US 500 – US500
US Tech 100 – NQ100
We’re not yet aware of any changes to trading hours tomorrow, but we will inform you once the times have been updated.
If you have any questions, please don’t hesitate to contact our Client Services team at [email protected] or call +44 (0)20 7426 2900 (Mon-Fri 07:00-22:00 UK time).
________
Alexander Chadwick
Alpari (UK) Representative
  • #795
  • Oct 29, 2012 1:01pm Oct 29, 2012 1:01pm
I'M Live in turkey .i wanted opening live account but they said to me you can't .
  • #796
  • Oct 30, 2012 3:44am Oct 30, 2012 3:44am
Quoting gt333
I'M Live in turkey .i wanted opening live account but they said to me you can't .
Hi gt333,

I’m sorry to hear you had problems. To open an account online, please click here.

In the future, if you have any difficulties, it's best to contact the Alpari account opening team. They are available from 9am to 6pm (UK Time), Monday to Friday.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #797
  • Oct 30, 2012 4:35am Oct 30, 2012 4:35am
Quoting HoangTuan
Hope to see Alpari on Android , currently MT5 on android is sucks and hard to use .
Hi HoangTuan,

Thanks for your feedback.

The MT5 app has been developed by Metaquotes. The quickest way to fine tune the app to meet your trading needs, would be to post on the MetaQuotes forum. The programmers may incorporate your suggestions into the app in their subsequent updates.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #798
  • Oct 30, 2012 7:42am Oct 30, 2012 7:42am
Quoting Alpari UK
Hi gt333,

I’m sorry to hear you had problems. To open an account online, please click here.

In the future, if you have any difficulties, it's best to contact the Alpari account opening team. They are available from 9am to 6pm (UK Time), Monday to Friday.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

i again open account and send documents but they said :
Your application has been sent to the office in Dubai who will be able to help you with your application.


  • #799
  • Oct 30, 2012 8:27am Oct 30, 2012 8:27am
Quoting gt333
i again open account and send documents but they said :
Your application has been sent to the office in Dubai who will be able to help you with your application.


Hi Javid,

I've just checked the status of your application. It has indeed been forwarded to our Dubai office.

Our regional offices help expedite the application process. As you reside in Turkey, a member of our Dubai team will be in touch with you shortly.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #800
  • Oct 30, 2012 8:38am Oct 30, 2012 8:38am
Please be aware that due to Hurricane Sandy which has arrived to the east coast of the United States, the trading hours of some of our products will be affected on Tuesday, 30 October 2012.
Derivatives and futures exchange, CME Group, has informed us that they will cease trading in US equity futures and options at 8:15 US Central Time (13:15 UK time, 15:15 MetaTrader/EET time). The products will remain closed until 17:00 Central Time (22:00 UK time, 00:00 MetaTrader/EET time).
This will affect the following Alpari (UK) products:
Wall Street 30 – US30
US 500 – US500
US Tech 100 – NQ100
Currently, there have not been any changes to trading hours tomorrow, but we will inform you once the times have been updated.
If you have any questions, please don’t hesitate to contact our Client Services team at [email protected] or call +44 (0)20 7426 2900 (Mon-Fri 07:00-22:00 UK time).

________
Alexander Chadwick
Alpari (UK) Representative
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