What do you do when you lose connection? | Forex Factory

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What do you do when you lose connection?

  • #1
  • First Post: Edited 10:44pm May 24, 2006 10:27pm | Edited 10:44pm
Interbankfx has been losing connection so often that I'm worried now. I've never had an opened order while connection has been lost, though. It wouldn't be such a big deal if they were only down 10 minutes but they've been down for 4 hours or more quite often. One time, I just went to bed because I got tired of waiting for the server to come back up. What should I do if this happens to me and I have an opened order? I always use stoplosses. This is my first broker. Should I look for a different one? I like the MT4 so I want to continue using it. It was such a hassle depositing money that if I do switch I'd rather find something more convenient like one with credit card option.

Would anyone be willing to post a 1 minute chart from MT4 from a broker other than Interbankfx so I can see how it looks? I have what looks to be big gaps in the data feed. I'm wondering if it's just interbankfx or maybe I'm being too picky with the data feed. Thanks.
  • #2
  • May 24, 2006 10:45pm May 24, 2006 10:45pm
there's really not much you can do. I would call the broker to make sure I put a stoploss on if I do get disconnected without one.
  • #3
  • May 24, 2006 10:59pm May 24, 2006 10:59pm
Ok, here is what the current one minute chart looks like on Interbankfx. Does it look wrong to anyone?

http://img231.imageshack.us/img231/2...inchart2co.jpg
  • #4
  • May 24, 2006 11:11pm May 24, 2006 11:11pm
http://img105.imageshack.us/img105/7...bankfx23fu.jpg

Here is another one.
  • #5
  • May 24, 2006 11:33pm May 24, 2006 11:33pm
I notice that they are both 1 minute charts and, if you are talking about the gaps, most of them appear to be 1 tick difference between the close of one bar and the open of the next. This could quite understandably be true.

But then again, if you are talking of something else, I don't know.
  • #6
  • May 24, 2006 11:35pm May 24, 2006 11:35pm
Can you show us what a 4hr chart looks like? Or even a day chart?
JOHN 3:16
  • #7
  • May 24, 2006 11:36pm May 24, 2006 11:36pm
Quoting Switch
Interbankfx has been losing connection so often that I'm worried now. I've never had an opened order while connection has been lost, though. It wouldn't be such a big deal if they were only down 10 minutes but they've been down for 4 hours or more quite often. One time, I just went to bed because I got tired of waiting for the server to come back up. What should I do if this happens to me and I have an opened order? I always use stoplosses. This is my first broker. Should I look for a different one? I like the MT4 so I want to continue using it. It was such a hassle depositing money that if I do switch I'd rather find something more convenient like one with credit card option.

Would anyone be willing to post a 1 minute chart from MT4 from a broker other than Interbankfx so I can see how it looks? I have what looks to be big gaps in the data feed. I'm wondering if it's just interbankfx or maybe I'm being too picky with the data feed. Thanks.
whats strange switch is i run ibfx m4 and have been for months and have not lost my connection in a long time. i am watching charts at least 6 hours a day sometimes more. are you sure the problem is not on your end? when i first went with m4 months ago i did lose it a couple of times and they always made things right if it cost me even one cent but once again i have not seen it go down in at least 2 months.
  • #8
  • May 24, 2006 11:49pm May 24, 2006 11:49pm
Hello,

If you lose the connection with the server, what I do normally is to close the program and reopen it. It normally solved the problem. However I haven't had any problem with connection for many weeks. The last time was just before the Easter brake. Most often when I got disconnected, it was due to my internet ISP. (so I changed an ISP to get a better connection) I think it is pretty normal unless you have permanent line installed.

Also, there is nothing wrong with your one minute chart, the gap seems to be normal for a 1 min chart.....You need to consider the volume and volatility at that time and sometimes you have no action within that one minute at all.

Hope that helps.
  • #9
  • May 25, 2006 12:41am May 25, 2006 12:41am
Quoting Switch
Interbankfx has been losing connection so often that I'm worried now. I've never had an opened order while connection has been lost, though. It wouldn't be such a big deal if they were only down 10 minutes but they've been down for 4 hours or more quite often. One time, I just went to bed because I got tired of waiting for the server to come back up. What should I do if this happens to me and I have an opened order? I always use stoplosses. This is my first broker. Should I look for a different one? I like the MT4 so I want to continue using it. It was such a hassle depositing money that if I do switch I'd rather find something more convenient like one with credit card option.

Would anyone be willing to post a 1 minute chart from MT4 from a broker other than Interbankfx so I can see how it looks? I have what looks to be big gaps in the data feed. I'm wondering if it's just interbankfx or maybe I'm being too picky with the data feed. Thanks.
Contact your broker's tech department and make a report before trading with the software again. Make your gripe known. They may have a solution or an update for the software. Determine if it is the connection to the feed first.

Test your internet connection, you may want to change services. You may have the option of switching from DSL, Cable Internet, and Verizon FiOs.

If you are using Microsoft XP, right click on the MT4 icon and select properties. On the pop-up choose the Compatibility Tab and check run this program in compatibility mode and select Windows 2000. Restart you application.

If it is on your software, contact MT4. You may need to reinstall the software.

I hope this is of help to you.
  • #10
  • Last Post: May 25, 2006 2:57am May 25, 2006 2:57am
Thanks. I use P2P sometimes which is a similar type of program and I never had any connection problems with that. I'm not sure what is going on. I posted on here a few nights ago about losing connection and someone confirmed that it was disconnected. Also, after I lost connection, I went to their live chat and asked about it and the representative confirmed that their server was down.
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