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Alpari.co.uk Discussion

  • #741
  • Jul 20, 2012 1:38am Jul 20, 2012 1:38am
Quoting Quezoy
My SL just got hit, though price did not even made it close to it.

Attaching MT4 anf Myfxbook screen.
Quoting willf
Yep. Their spreads have been all over the place for the past couple of hours.

EURNZD was 60 pips earlier just as I placed an order on it. Luckily trading daily TF my stop is 180 pips away but it's taking the piss.
Hi Quezoy / Willf,

 Thank you for your posts.

We are aware of spikes on certain NZD related pairs overnight. Unfortunately, this was due to an incorrect price given to us by one of our liquidity providers. Alpari UK merely reflects the prices provided. If these spikes have affected any positions on your live account, please contact us on [email protected] with your account information. We'll be happy to assist.

In the meantime, we have other currency pairs, which are unaffected. I apologise for any inconvenience that may have been caused.
Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #742
  • Jul 20, 2012 2:54am Jul 20, 2012 2:54am
Alex, how can it be a spike if nothing was visible on my chart. It must be a spread increase. I
Thoughts are things
  • #743
  • Jul 20, 2012 3:21am Jul 20, 2012 3:21am
Quoting Quezoy
Alex, how can it be a spike if nothing was visible on my chart. It must be a spread increase. I
Hi Quezoy,

Charts are based on the Bid price.

 Should there be anything else, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. We're here to help.
Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #744
  • Edited 6:01am Jul 20, 2012 5:19am | Edited 6:01am
Quoting Alpari UK
Hi Quezoy,

Charts are based on the Bid price.

 Should there be anything else, please feel free to contact our team on live-chat, via email or on +44 (0) 207 426 2900. We're here to help.
[font=Verdana][size=2][color=Black]Alex

________
Alexander Chadwick
[url="http://www.alpari.co.uk/"]Alpari...
Ask price was between 63.10 and 63.15 when my SL at 63.35 got triggered. That you can see from my screenshot.
This means your spread was at least 20 pips at that moment, otherwise my SL couldnt get triggered. Normaly its around 8, so thats a problem.
Thoughts are things
  • #745
  • Jul 20, 2012 6:18am Jul 20, 2012 6:18am
Quoting Quezoy
Ask price was between 63.10 and 63.15 when my SL at 63.35 got triggered. That you can see from my screenshot.
This means your spread was at least 20 pips at that moment, otherwise my SL couldnt get triggered. Normaly its around 8, so thats a problem.
Hi Quezoy,

 You're correct the spread did widen. The spike resulted from an incorrect offer given to us by one of our liquidity providers. Thus, the bid remained steady while the offer widened.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #746
  • Jul 20, 2012 8:54am Jul 20, 2012 8:54am
Quoting Alpari UK
Hi Quezoy,

 You're correct the spread did widen. The spike resulted from an incorrect offer given to us by one of our liquidity providers. Thus, the bid remained steady while the offer widened.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
You got busted and should be apologizing profusely to traders that would have made huge losses from this unwarranted spike; instead you are trying to defend this crap on some liquidity providers. I cant even explain how I had huge losses from Alpari spikes and killing re-quotes and all they did was apologize and never restored any of my funds inspite of stack evidences like my friend Queroz has pointed out. To be frank with you Alex, Alpari $ucks and you better get your acts together, else you'd continue to lose customers.
  • #747
  • Jul 20, 2012 9:03am Jul 20, 2012 9:03am
its' quite disgusting, I was about to put more deposit on my alpari account but after this , I have to stick with LMAX.
  • #748
  • Jul 20, 2012 9:11am Jul 20, 2012 9:11am
Quoting dboy365
You got busted and should be apologizing profusely to traders that would have made huge losses from this unwarranted spike; instead you are trying to defend this crap on some liquidity providers. I cant even explain how I had huge losses from Alpari spikes and killing re-quotes and all they did was apologize and never restored any of my funds inspite of stack evidences like my friend Queroz has pointed out. To be frank with you Alex, Alpari $ucks and you better get your acts together, else you'd continue to lose customers.
To be fair nobody has claimed they have lost money. Quezoy was only using a demo account. My account is live but like I said my stop was far enough away for it not to affect me.

Not trying to defend Alpari but I have been using them for a few years and any problems have been rectified quickly. Errors do happen but they are one of the better brokers when compared to some of the other bucket shops around.
  • #749
  • Jul 20, 2012 9:13am Jul 20, 2012 9:13am
Quoting dboy365
You got busted and should be apologizing profusely to traders that would have made huge losses from this unwarranted spike; instead you are trying to defend this crap on some liquidity providers. I cant even explain how I had huge losses from Alpari spikes and killing re-quotes and all they did was apologize and never restored any of my funds inspite of stack evidences like my friend Queroz has pointed out. To be frank with you Alex, Alpari $ucks and you better get your acts together, else you'd continue to lose customers.
Hi dboy365,

 Anyone that has been affected has had their trades corrected already.


 Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #750
  • Jul 20, 2012 9:19am Jul 20, 2012 9:19am
Quoting willf
To be fair nobody has claimed they have lost money. Quezoy was only using a demo account. My account is live but like I said my stop was far enough away for it not to affect me.

Not trying to defend Alpari but I have been using them for a few years and any problems have been rectified quickly. Errors do happen but they are one of the better brokers when compared to some of the other bucket shops around.
Thanks for sharing your feedback willf !


 ________
Alexander Chadwick
Alpari (UK) Representative
  • #751
  • Jul 20, 2012 9:52am Jul 20, 2012 9:52am
here you go that is what we want to hear
  • #752
  • Jul 20, 2012 10:23am Jul 20, 2012 10:23am
There are better brokers that are honest than alpari. I don't use them anymore. I personally used to rate them highly but nowadays they had just stopped competing. Spreads are high( i mean when comparing to others). Eurusd should be 0 pips most of the time and commission should be lower even for small accounts. I am talking about pro account.
  • #753
  • Jul 20, 2012 11:06am Jul 20, 2012 11:06am
Quoting willf
To be fair nobody has claimed they have lost money. Quezoy was only using a demo account. My account is live but like I said my stop was far enough away for it not to affect me.

Not trying to defend Alpari but I have been using them for a few years and any problems have been rectified quickly. Errors do happen but they are one of the better brokers when compared to some of the other bucket shops around.
My SL size determines my position sizing, so I dont have the luxury of using a "180 pip" SL like you. My SL are usually at reasonable places beyond S/R so if any spike (thats is not reflected in the charts) takes it out and this is not the first time (infact its common with Alpari), Alpari should change liquidity providers and refund any victim (live account holders), but here they are defending their crap. Anyway, I closed my accounts with them a long time ago and cant even dream of coming back. So keep enjoying their killing service with your huge SL.
  • #754
  • Jul 20, 2012 11:10am Jul 20, 2012 11:10am
Quoting Alpari UK
Hi dboy365,

 Anyone that has been affected has had their trades corrected already.


 Alex

________
Alexander Chadwick
Alpari (UK) Representative
Do you mean refunds and stuffs like that or regular apologies that Alpari support is known for?
And where is the proof? Well, never mind; I'm gone for good!
  • #755
  • Jul 20, 2012 11:37am Jul 20, 2012 11:37am
Quoting dboy365
[b]My SL size determines my position sizing, so I dont have the luxury of using a "180 pip" SL like you. My SL are usually at reasonable places beyond S/R so if any spike (thats is not reflected in the charts) takes it out and this is not the first time (infact its common with Alpari), Alpari should change liquidity providers and refund any victim (live account holders), but here they are defending their crap. Anyway, I closed my accounts with them a long time ago and cant even dream of coming back. So keep enjoying their killing service with...
Mine are based on S/R too but on a daily chart using 2% per trade.
  • #756
  • Jul 20, 2012 4:31pm Jul 20, 2012 4:31pm
Quoting Supertrader9
There are better brokers that are honest than alpari. I don't use them anymore. I personally used to rate them highly but nowadays they had just stopped competing. Spreads are high( i mean when comparing to others). Eurusd should be 0 pips most of the time and commission should be lower even for small accounts. I am talking about pro account.
Completely agree. They are dishonest in the way they operate. Alex has been very helpful on this thread with the customer service, however the company as a whole sucks.

I am looking into Oanda right now because they have better spreads, and a higher trader profitablity rate.

As for the spikes, that has happened to me before. As for the requotes, when I go to sell EURUSD, it requotes all the time ( never to the trader's favor )
  • #757
  • Jul 25, 2012 1:31am Jul 25, 2012 1:31am
Quoting capricorn34
Completely agree. They are dishonest in the way they operate. Alex has been very helpful on this thread with the customer service, however the company as a whole sucks.

 Thanks for your feedback capricorn34.

Alpari UK has always maintained transparency and encouraged our clients to approach us should they at all experience any specific issues. Should you or anyone else have any particular concerns that you would like to discuss, email us at [email protected] . We're here to help.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #758
  • Jul 26, 2012 12:28am Jul 26, 2012 12:28am
Quoting capricorn34
As for the spikes, that has happened to me before. As for the requotes, when I go to sell EURUSD, it requotes all the time ( never to the trader's favor )
does it happen constantly with Alpari while you trade? Ive heard not only bad opinions about the brokerage. Strange to hear..
very nice, good price..!
  • #759
  • Jul 26, 2012 1:30am Jul 26, 2012 1:30am
Quoting Jose Louis
does it happen constantly with Alpari while you trade? Ive heard not only bad opinions about the brokerage. Strange to hear..
In all fairness Jose, there's so much slander on online reviews that even the best brokers appear foul. Failed traders want to take it out on their broker, or brokers competition want to cast doubt on them, making negative reviews abundant for all. (This aside from fake positive reviews and promoters pushing new brokers by submitting reviews all around the net).
It's a shame really. Were it not for this, online research on brokers would be a lot easier.
  • #760
  • Jul 30, 2012 2:16am Jul 30, 2012 2:16am
Hi Alpari uK

I've heard the news regarding Alpari US fined by NFA around for $200.000.
Could you give us any info what happened there or UK and US Alpari are totally different companies so this has nothing to do with you.
Thanks
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