Vantage FX Broker Discussion

Good Morning Forex Factory,

We'd like to re-open our Commercial thread to answer any generic questions you may have about trading with Vantage FX.

As with all broker discussion online, there are a lot of misconceptions about how a true STP/ECN broker such as Vantage handles client's trades which we are happy to go over here.

So introduce yourself, share your trading experiences and we'll see what we can do for your trading.

Cheers,

Vantage FX

Of course for any urgent trading related matter, please remember that we have 24 hour client support available at the following numbers:

Australia: 1300 945 517
International: +61 2 8999 2044

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Hi Traders,

Id like to introduce myself, my name is Rupert, from Vantage FX. As a preferred broker of Forex Factory, Vantage FX will be using this thread to answer any queries you may have about trading with us, and to assist you to troubleshoot any basic problems you may have.

My first message is to advise that we have 24 hour support available, 5 days a week to assist you at any time. The contact details for our support teams can be found below:

AUS: +61 1300 945 517
UK: +44 207 332 4954

If you have an individual enquiry relating to your personal trading account, please contact us directly at +61 1300 945 517 so that we may address any individual concerns directly. However if your question is generic, and one which you feel many traders may wish to gain an understanding of, please feel free to post it here and I will respond accordingly.

For those of you not familiar with Vantage FX, here is a brief overview for you:

We are an ASIC & FSA regulated MetaTrader 4 provider, with head offices based out of Sydney Australia, and London, UK. We offer Forex, Commodities and Indices trading to retail, high net-worth and institutional clients world-wide with 32 currency pairs available on our leading MT4 platform, plus Spot Gold & Silver, Crude Oil, and the following CFDs: Dow Jones Index Future CFD (US), ASX / SPI 200 Australian Index Future CFD, S&P Index Future CFD, DAX30 Index Future CFD (German), FTSE100 Index Future CFD (UK).

Vantage FX offer some of the most competitive variable spreads available on our standard accounts, and also have a commission-based account with even tighter institutional grade spreads available through the Vantage Pro Trader account. We offer a series of trading tools to our clients including charting analysis software package Autochartist, which I am also more than happy to assist you with at any time should you require assistance.

Id like to thank all of those traders who already choose Vantage FX as their preferred broker, and am also looking forward to welcoming some new traders to the Vantage FX community.

Cheers,
Rupert

Do you have office in New Zealand ?
If not, do you have 0800 telephone number in New Zealand ?

Hi Rupert,

When will mt5 be available for live trading? Thanks

Hi Rupert,

I was playing with a demo Vantage FX account for some time and noticed the closing of trades must be at least 20 pips from market price. Why is that so?

Cheers

This is a requirement from our liquidity providers, you will find that most MT4 brokers set a minimum.

Thanks Rupert

MT5 will be ready available by the end of next week.

We are looking at including NZ numbers in the near future. Please use the Live Chat function and a sales trader will respond instantly.

Do you mean that the Take profit/stop loss (limit order/pending order) must be at least 20 pips from market price, or do you mean that each time an order is closed must be 20 pips?

And is "20" pips it 20.0 pips, or 2.0 pips on the mt4 platform? 20 pips seems a bit much.

Thanks.

That was 2 months ago when I was looking for new broker to sign on to. So I tried various broker's platform.

It's SL/TP for active trades. I entered 10pips from current price and MT4 prompts for "at least 30 pips".

Funny thing. I just downloaded the demo and entered SL/TP at 2 pips away. Now it works. However, the screen still says must be 30 pips away.

Screen capture as attached.

I think 30 points means 3 pips, not 30 pips.

Anyone having issues with Vantage FX MT4?

My feed has died although it is still connected. The market is moving on other brokers platforms, but stuck on VFX

I've just received the next e-mail from VantageFX:

"Dear Client.
Please be advised that our liquidity providers have increased the risk profile of EURCHF. The reason for this is if SNB removes the cap on the EURCHF currency pair it may possibly gap through the 1.2000 level. This would result in anyone with a long position being in a significant negative balance on their account.
This increased risk profile means on the open of trading on Monday the 10th September 2012 we will be closing all positions in the EURCHF.
Please review your account to ensure that you close any EURCHF positions by the 10th September 2012.
We apologise for any inconvenience caused, however this risk assessment is in your best interest.
Jason Holdsworth
Trading | Vantage FX Pty Ltd"

So they are closing all position, no matter what...

- Did anyone else receive something like this?

If this is true, what about people who would short the market?

Will trading be allowed that day?

I talked to support of VantageFX and they confirmed that they are going to close ALL EURCHF positions (LONGS AND SHORTS), no matter what. I explained that I understand the risks of SNB lifting the peg, but it doesn't matter. It has no sense

I think their problem is that they are giving positive swaps on longs, and they don't like that, so they just say "It's too risky, so we are closing your positions" despite we don't need anybody to manage our accounts.

similar to the BS on Axis.. seems they are on the same LP provider with the pants on their knees

I’ve been a Vantage client trading a 7 figure account for a few months now and myself having been at 3 other Forex brokers over the past few years I have the following to say about Vantage FX in particular.

The customer service is the very best. 1 of my previous brokers was crap customer service. Another one was o.k. and the 3rd one was very good but had bad spreads when I compared them to Vantage. But Vantage FX is the very best I must say. I would be surprised if anyone slanted or slighted Vantage customer service as they answer the phone every time you call and give you clear concise answers every time. No BS. My rep is very very good. Often, he will call me to see how things are going. Find another Forex brokers that does that ? Not many will.

There are many things that are vital to Forex trading and I have found all to be satisfactory or even superior at Vantage. Security & Stability, Spreads and Execution

The spreads are the best I have found at Vantage and this includes when you add the commission, the spreads are still very very competitive if not the best you will find anywhere. Simply check it out on the websites and compare for yourself.

Execution is very fast. Do not worry about that. I did some research on Vantage and they are probably one of he highest liquidity brokers there are ( about 80 liquidity channels ) which means their straight through model is very fast. Orders are filled fast and I have not had a trade reversed yet and I have done thousands of trades at Vantage. I have not had any problems and I do 100’s of trades a day. Their META 4 will show you that there are about 8 global servers that you can hop to and connection quality is very good.

Security of funds is most vital since what is the point of making money if your 3rd world broker shuts down and runs away? When it does happen, you can kiss your money goodbye. Only go with registered brokers in Australia, the EU, USA and Canada for example. Forget the islands. Forget Russian and Eastern Europe Forex brokers. You will lose and its simply too risky plus they are not offering you anything better than you can get at Vantage with the exception of stupid leverage which will come back and kill you anyhow.

Vantage is a broker and not a market maker so you don’t have to worry about them dealing against you. They make money on the commission and therefore, that is why they offer you money winning spreads even when you figure the commission as I previously mentioned.

Finally, my only complaint with Vantage ( and it is me personally ) is that the platform COULD use some sprucing up a bit. I have been spoiled at other brokers so I know that the Vantage platform is not quite as good as it could be but then again, it is not horrible either. Just could be improved. I just wish that they would improve it and I have told them so. Many times. If they improve the platform experience then they will be tops in my opinion 360 degrees around.

They should clear up the “30 pips from closing” message on the META 4 window to what it really is and that is just 3 pips.

Just my honest, arms length opinion.

John Shaw
Canada

i understand that VantageFX has completely removed the EURCHF pair from streaming quotes on the pro account. Why is this done, and what can we do to bring it back?

In this CFTC announcement of brokers being sued http://www.cftc.gov/PressRoom/PressReleases/pr6108-11

I see Enfinium Pty Ltd, an Aus company. I also see at Vantage FX website that Enfinium is a partner or parent of Vantage.

Is Vantage being sued by the CFTC?

What is Vantage relationship to/with Enfinium Pty?

Be very careful with VantageFX if you trade daily price action as their daily candle is not the same as New York Bankers Close. Plus they have the dreaded sunday candle which looks like, either a doji or harami (2hr inside candle) and can be misleading for the price action trader. Not a broker i would use.
Compare Axitrader to Vantage and you will see the difference. Most professional traders prefer NYC close. Axi is New York bankers close.

They recently made their market watch time zone shift so that it is in line with NYC open/close times. This means 5 daily candlestick bars for the 5 days per week.

The VantageFX pro account has been excellent in my experience. not uncommon to see 0.4-0.6 pip spreads regularly on EURUSD and other majors and crosses have very discounted spreads. commissions $3.5 AUD per 100,000 units round turn. No technical errors and great fills.