FXCM Discussion | Page 141 | Forex Factory

Options

Go to
Permalinks
Print Thread

Related Instruments

EUR/JPY

Similar Threads

FXCM with Sierra Charts - Discussion and alternatives 8 replies

Elliott Waves discussion 4 replies

FXCM gets another CFTC fine, while Drew Niv leaves FXCM UK board 17 replies

Euro/Dollar discussion 9 replies

Forward Testing Discussion Thread 241 replies

Attachments: FXCM Discussion
Exit Attachments

FXCM Discussion

  • #2,801
  • Edited 12:02pm May 29, 2012 11:28am | Edited 12:02pm
Quoting ybfjax
The EA gets the order placed (with re-attempts . But with a market order, and these are very non-volatile times, I should rarely ever see offquotes.

when I have my slippage parameter to 3 pips, I wonder if that is being interpreted as 3.0 pips or 0.3 pips. This shouldn't matter with market order.
Quoting ybfjax
Why is it that I am getting so many offquote errors? I heard some people complaining about the platform in the MyFxBook contest earlier this month, but now that I'm getting started (late), I see that the platform is alerting quite a few off-quotes errors. My EA uses market orders, and I am executing from CNS VPS in new york.

I don't seem to get any errors when closing orders, only when opening orders. About 40-50% of the time. Any ideas?
Hi Ybfjax,

If you adjust your Maximum Deviation in the Order window, that should fix the problem. Please let me know if it doesn't. Since FXCM uses 5-digit pricing (fractional pips), every 10 points is equivalent to one pip. Try setting the max deviation to 30 as shown below instead of 3.

http://img269.imageshack.us/img269/5...n2012may09.png

Since you are using the MT4 platform, you might like to check out FXCM's new app store at FXCMapps.com where you can find free and paid expert advisors, indicators and scripts for MT4.

Jason
  • #2,802
  • May 29, 2012 5:46pm May 29, 2012 5:46pm
Quoting Jason Rogers
Since you are using the MT4 platform, you might like to check out FXCM's new app store at FXCMapps.com where you can find free and paid expert advisors, indicators and scripts for MT4.

Jason

I particuaraly like the moon phase indicator, we all know how import the moons position relative to us and the sun is LOL


Seriously though, there really is nothing of interest in there yet, maybe in time.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #2,803
  • May 30, 2012 8:10am May 30, 2012 8:10am
I have not tried adjusting the slippage parameter, but "market is closed" error? "cannot connect with tradeserver" Jason can you chime in here? I think my recent complaints (and overall concerns with fxcm) are justified here.

edit: using EA, not manual trading. i will adjust slippage parameter, but I still should not be getting market closed/ cannot connect with tradeserver, etc errors.
Measure trends automatically with zero lag
  • #2,804
  • May 30, 2012 11:17am May 30, 2012 11:17am
Quoting ybfjax
I have not tried adjusting the slippage parameter, but "market is closed" error? "cannot connect with tradeserver" Jason can you chime in here? I think my recent complaints (and overall concerns with fxcm) are justified here.

edit: using EA, not manual trading. i will adjust slippage parameter, but I still should not be getting market closed/ cannot connect with tradeserver, etc errors.
Hi Ybfjax,

The "market is closed" and "cannot connect with tradeserver" error messages you are getting mean there is a connection issue somewhere between your location and ours. First, if you are using a wireless internet connection, try switching to a wired connection. Also, I notice you are in Thailand while our servers are in the US. In my experience, the best long term solution, especially if you are automating an EA would be to use a Virtual Private Server (VPS).

Using a VPS would allow you to run MT4 inside a virtual computer that's located near our MT4 servers in the US instead of using your home computer in Thailand. The VPS would also have the added benefit that you can run MT4 24-hours a day even if your home computer is switched off or disconnects from the internet. A typical third-party VPS service will cost you about $30 per month, but if you have a live FXCM account with a balance of at least $5000, you can use one of these VPS providers for free.

Jason
  • #2,805
  • May 30, 2012 6:50pm May 30, 2012 6:50pm
Quote
My EA uses market orders, and I am executing from CNS VPS in new york.

This is still true. I know i'm not the only one with this problem. I'm well aware of the benefits of VPS, especially here.
Measure trends automatically with zero lag
  • #2,806
  • May 31, 2012 1:50am May 31, 2012 1:50am
Quoting Jason Rogers
Hi Deman-Uc,

As Shrike mentioned (thanks ), the document you attached is for FXCM UK not Australia and only applies to professional clients.

It's important to note that all retail clients of FXCM UK benefit from segregated funds and the FSA funds protection scheme which is good for up to 50,000 pounds per client. By default all FXCM UK clients are designated as retail clients. That means you if have a self-traded account with FXCM UK, your funds are segregated. The only clients designated with professional status are those who invest in...
Jason , in order to clarify the subject, I'd like to ask a question.

This funds protection and/or segregation covers only client's deposits or (deposits+earnings)=total balance ?

Thanks in advance.
  • #2,807
  • May 31, 2012 11:22am May 31, 2012 11:22am
Quoting ybfjax
This is still true. I know i'm not the only one with this problem. I'm well aware of the benefits of VPS, especially here.
Hi Ybfjax,

Since you are already using a VPS, the best thing at this point would be for you to speak with a specialist in FXCM's Level 2 Tech Team who can troubleshoot this problem further with you. We have a toll-free number in Thailand you can call (001 800 2233 4466) or you can click on the Live Chat button on our website and ask to be transferred to a Level 2 Tech Specialist. You mentioned that you have friends who are also having this same problem. They can also ask our Level 2 Tech Specialists for help on Live Chat or use this link to find the toll-free number to call in their country.

Jason
  • #2,808
  • May 31, 2012 11:31am May 31, 2012 11:31am
Quoting grandaevus
Jason , in order to clarify the subject, I'd like to ask a question.

This funds protection and/or segregation covers only client's deposits or (deposits+earnings)=total balance ?

Thanks in advance.
Hi Grandaevus,

The Financial Services Protection Scheme protects retail clients of FXCM UK on the total equity in their accounts including profits or losses for up to 50,000 pounds or the equivalent in another currency.

Jason
  • #2,809
  • Edited 10:30pm May 31, 2012 8:36pm | Edited 10:30pm
Quoting Jason Rogers
Hi Ybfjax,

Since you are already using a VPS, the best thing at this point would be for you to speak with a specialist in FXCM's Level 2 Tech Team who can troubleshoot this problem further with you. We have a toll-free number in Thailand you can call (001 800 2233 4466) or you can click on the Live Chat button on our website and ask to be transferred to a Level 2 Tech Specialist. You mentioned that you have friends who are also having this same problem. They can also ask our Level 2 Tech Specialists...
I will contact them. Adding a 0 to the slippage parameter in EA fixed the off-quotes thing With a parameter of 20 (2.0 pips), I've cut down that error 90%+ But occasionally I am still getting "market is closed" The past twenty minutes. The price feed is still coming through and everything. Your server for some reason just does not want to accept my order. Is there a maintenance window where you reboot your servers that I need to be aware of?

2012.06.01 08:11:53 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96526 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:11:53 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96526 sl: 0.00000 tp: 0.00000
2012.06.01 08:11:48 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96533 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:11:47 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96533 sl: 0.00000 tp: 0.00000
2012.06.01 08:11:42 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96607 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:11:42 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96607 sl: 0.00000 tp: 0.00000
2012.06.01 08:11:37 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96598 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:11:37 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96598 sl: 0.00000 tp: 0.00000
2012.06.01 08:02:32 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96715 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:02:32 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96715 sl: 0.00000 tp: 0.00000
2012.06.01 08:02:27 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96706 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:02:24 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96706 sl: 0.00000 tp: 0.00000
2012.06.01 08:02:18 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96697 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:02:18 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96697 sl: 0.00000 tp: 0.00000
2012.06.01 08:02:13 'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96696 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.01 08:02:13 'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96696 sl: 0.00000 tp: 0.00000

I will commend FXCM for at least having an honest demo. Although it is still a bit scary to imagine that a live account would have these errors, it is best to be able to sort them out now, right?
Measure trends automatically with zero lag
  • #2,810
  • May 31, 2012 10:46pm May 31, 2012 10:46pm
Jason,

you forgot to tell me what hours Level II tech support operate. I tried live chat 10 minutes ago, and they all have left for the day.

edit: I will give the chat rep the benefit of the doubt and upgrade to 432. Even though my problem should have nothing to do with version #, as long as I have 416 or greater.
Measure trends automatically with zero lag
  • #2,811
  • Jun 1, 2012 9:58am Jun 1, 2012 9:58am
From FXCM UK Facebook.... [I don't buy any facebook shares...]

Me:
Quote
I love new trading station platform for android version 1.2.050912!!!! My only question is why google play did not detect new version is released?

FXCM UK:
Quote
The original app was developed & published by a 3rd party. The new app is developed & published by FXCM. Because the developer & publisher changed for the mobile platform, updates were not automatic. Going forward, you should get updates automatically.

cheers
  • #2,812
  • Jun 1, 2012 10:02am Jun 1, 2012 10:02am
Jason... This is an old question, but still would like to ask in case change of policy. In swap-free account, additional spread is added on top of standard spread. Does FXCM plan to remove this "additional spread"?

cheers
  • #2,813
  • Jun 1, 2012 12:03pm Jun 1, 2012 12:03pm
Quoting ybfjax
I will give the chat rep the benefit of the doubt and upgrade to 432. Even though my problem should have nothing to do with version #, as long as I have 416 or greater.
Hi Ybfjax,

Did updating to the latest version of MT4 fix the problem?

Jason
  • #2,814
  • Jun 1, 2012 12:07pm Jun 1, 2012 12:07pm
Quoting zam4ever
Jason... This is an old question, but still would like to ask in case change of policy. In swap-free account, additional spread is added on top of standard spread. Does FXCM plan to remove this "additional spread"?

cheers
Hi Zam4ever,

There are currently no plans to change this policy. Keep in mind that when you place a trade with FXCM, we offset your trade with our liquidity providers. These banks require us to pay and receive swap/rollover interest on those positions. We have to offset that cost.

Jason
  • #2,815
  • Edited 8:57pm Jun 3, 2012 8:26pm | Edited 8:57pm
Quoting Jason Rogers
Hi Ybfjax,

Did updating to the latest version of MT4 fix the problem?

Jason
No it did not. build 432 and my EA was unable to place any trades. The Market is Closed? even though I am clearly receiving a price feed?

2012.06.04 07:49:00'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96342 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:49:00'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96342 sl: 0.00000 tp: 0.00000
2012.06.04 07:48:55'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96342 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:48:55'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96342 sl: 0.00000 tp: 0.00000
2012.06.04 07:48:50'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96342 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:48:50'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96342 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:47'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96359 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:47'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96359 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:42'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96359 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:42'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96359 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:37'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96355 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:37'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96355 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:32'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96358 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:31'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96358 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:15'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96348 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:15'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96348 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:10'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96366 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:47:10'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96366 sl: 0.00000 tp: 0.00000
2012.06.04 07:47:04'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96366 sl: 0.00000 tp: 0.00000 failed [Market is closed]

When is level 2 tech support available?

edit: FINALLY live chat (not level 2) acknowledged the "market is closed" problem is in fact a legitimate problem that affects traders. It has something to do with some forced updates from metaquotes.

While I will agree that metaquotes likes to force updates if you allow them to, other mt4 providers were not having this issue that I was aware of.
Measure trends automatically with zero lag
  • #2,816
  • Jun 4, 2012 1:53pm Jun 4, 2012 1:53pm
Quoting ybfjax
No it did not. build 432 and my EA was unable to place any trades. The Market is Closed? even though I am clearly receiving a price feed?

2012.06.04 07:49:00'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96342 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:49:00'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96342 sl: 0.00000 tp: 0.00000
2012.06.04 07:48:55'xxxxxxx': order buy 0.30 AUDUSD opening at 0.96342 sl: 0.00000 tp: 0.00000 failed [Market is closed]
2012.06.04 07:48:55'xxxxxxx': instant order buy 0.30 AUDUSD at 0.96342...
Hi Ybfjax,

FXCM had a tech issue last night that affected our clients using the MT4 platform. I apologize for the inconvenience. If you had any trades that were affected, you can complete one of the online forms below to log a case with the Trade Audit Committee.

FXCM UK Trade Audit Form
FXCM US Trade Audit Form

In regards to your question about Level 2 Tech support, the Level 2 Tech Specialists are generally available during daytime hours in the US on weekdays and sometimes in the evenings as well. Level 1 Techs are available 24-hours a day during the week.

Jason
  • #2,817
  • Jun 4, 2012 3:57pm Jun 4, 2012 3:57pm
Jason,

Does FXCM still run its MT4 through Boston Tech.?
  • #2,818
  • Edited Jun 5, 2012 12:10am Jun 4, 2012 11:11pm | Edited Jun 5, 2012 12:10am
Quoting Jason Rogers
Hi Ybfjax,

FXCM had a tech issue last night that affected our clients using the MT4 platform. I apologize for the inconvenience. If you had any trades that were affected, you can complete one of the online forms below to log a case with the Trade Audit Committee.

FXCM UK Trade Audit Form
FXCM US Trade Audit Form

In regards to your question about Level 2 Tech support, the Level 2 Tech Specialists are generally available during...
Ok. Since the server came back up around 11:00 GMT, I have had no more problems with "market is closed", "invalid price" etc Thanks.

edit....invalid account? the terminal could not login for some reason. I manually logged in and the connection continued as normal. But what caused the initial "invalid account" issue?

The Mt4 version i am using from FXCM does NOT come from Boston Technologies.
Measure trends automatically with zero lag
  • #2,819
  • Jun 5, 2012 11:07am Jun 5, 2012 11:07am
Quoting bkoori
Jason,

Does FXCM still run its MT4 through Boston Tech.?
Hi Bkoori,

Our MT4 platform is now in-house. That means no 3rd party bridges and no auto account syncs like there were with BT. You can trade 0.01 (Micro) Lots on our MT4, and it is now possible to partially close positions on the platform. This page has more information.

Since, you are interested in our MT4 platform, you might was to visit our new MT4 app store: FXCMapps.com. There you will find free and paid Expert Advisors, Indicators and Scripts for FXCM's MT4 platform.

Jason
  • #2,820
  • Jun 5, 2012 11:15am Jun 5, 2012 11:15am
Quoting Jason Rogers
Hi Zam4ever,

There are currently no plans to change this policy. Keep in mind that when you place a trade with FXCM, we offset your trade with our liquidity providers. These banks require us to pay and receive swap/rollover interest on those positions. We have to offset that cost.

Jason
Thank you for above update Jason.

Yes, I'm agree with you about the cost of maintaining swap value by brokers.

Just a suggestion, from trader perspective like me, it is better to compensate the additional markup pips with one time commission per in and out trade. In certain cases, the spread value will play the major roles either the TP or SL point hit or not. Let say a markup of 0.5 pip can be translated to 0.25 pip commission when enter the trade, and another 0.25 pip commission when exit the trade, while enjoying the same standard spread as others.

cheers
13 traders viewing now