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Alpari.co.uk Discussion

  • #701
  • Edited 7:42am May 30, 2012 7:05am | Edited 7:42am
Hi everyone,

 Please be aware that trading in the below products will be closed on 4th & 5th June 2012 due to the Spring bank holiday and the Queens Diamond Jubilee Bank Holiday being observed.

 LSE – *.UK
 FTSE 100 – UK100.

Normal trading hours will resume on Wednesday 6th June 2012.

________
Alexander Chadwick
Alpari (UK) Representative
  • #702
  • May 30, 2012 7:21am May 30, 2012 7:21am
I have been with Alpari Support for the past hour. They were able to resolve some gaps after playing with their servers but still showing a gap on H4 on ALL Yen pairs this morning between 8:00 and 12:00.

All other timeframes are fine but not H4 and only Yen pairs. I wouldn't care but I only trade H4 and D1. Missed the EJ Short at Weekly S1 as it gapped right through it but still had the GJ short earlier at S1.

Anybody else with H4 and Yen issues.

thanks
  • #703
  • Edited 8:24am May 30, 2012 8:19am | Edited 8:24am
I having gap issues as well with my live classic 2 account on the 4 hr charts. Happened around 11:00am est today. Noticed gap issues yesterday on the 15 min charts as well. Both times the sever disconnects and when it reconnects the gap appears showing a different aspect to my charts.
  • #704
  • May 30, 2012 9:08am May 30, 2012 9:08am
same thing here. It disconnected/reconnected and now i have a 87 pip gap on GJ and gaps on every other pair.

Live Classic 2 account.

NEED YOU to FIX THIS, ALPARI

EDIT: So much for having an Alpari Rep here. Does not even have an email address or a PM listed on his profile.

Sent emails to Support but no acknowledgement yet
  • #705
  • May 30, 2012 9:18am May 30, 2012 9:18am
Great support at Alpari...NOT

Their online chat for Client Support is only 9-5 UK time but online chat for opening accounts, and status of account application is 24 hours/day.

So they support marketing efforts 24/day but not actual clients.

I can only assume that the email [email protected] is only manned 9-5 as well.
  • #706
  • May 30, 2012 9:25am May 30, 2012 9:25am
Quoting gh0stjpy
Thanks
The MT4 app doesn't come close to Trade Interceptor. Alpari are not on that however...

If you are serious about trading on the move you really should try interceptor. It poops all over metatrader imo...
  • #707
  • May 31, 2012 12:09am May 31, 2012 12:09am
Quoting flyer415
I have been with Alpari Support for the past hour. They were able to resolve some gaps after playing with their servers but still showing a gap on H4 on ALL Yen pairs this morning between 8:00 and 12:00.

All other timeframes are fine but not H4 and only Yen pairs. I wouldn't care but I only trade H4 and D1. Missed the EJ Short at Weekly S1 as it gapped right through it but still had the GJ short earlier at S1.

Anybody else with H4 and Yen issues.

thanks
Quoting stroker70
I having gap issues as well with my live classic 2 account on the 4 hr charts. Happened around 11:00am est today. Noticed gap issues yesterday on the 15 min charts as well. Both times the sever disconnects and when it reconnects the gap appears showing a different aspect to my charts.
Hi flyer415 / stroker70,

Thank you for your posts.

 Some Classic 2 customers have experienced data gaps on charts with longer timeframes, such as hourly, 4 hourly and daily.

 We apologise for the inconvenience that this may have caused.

 These data gaps can be eradicated by taking the following steps:

 If your charts appear incomplete please Right-Click the chart and select "Refresh" from the pop-up menu.

 If this doesn't solve the problem you can force MT4 to rebuild the history using the following method:
Navigate to the History Folder (the default location is C:/Program Files/MetaTrader - Alpari UK/history) and delete the contents.
 Then please logout and restart the application, and all relevant data should be downloaded from the server.

 If after following these steps you are still experiencing difficulty, please email [email protected] quoting your account number and providing a chart screenshot if possible. Our client services team is available from 7am to 10pm (UK Time). We're here to help.

Alex

 ________
Alexander Chadwick
Alpari (UK) Representative
  • #708
  • Jun 1, 2012 8:00am Jun 1, 2012 8:00am
Dear Traders,

Please be aware that Monday, 4 June and Tuesday, 5 June 2012 are bank holidays in the UK.

Consequently, several departments at Alpari (UK) will be affected:

Dealing Desk: Fully operational Normal hours
Sales: Skeleton staff 09:00 – 17:00
Client Services: Skeleton staff 09:00 – 17:00
Account Opening: Skeleton staff 09:00 – 17:00
Partnerships: Skeleton staff 09:00 – 17:00
Back Office: Unavailable

Live chat will not be available during this period.

Normal working hours will resume on Wednesday, 6 June 2012.


________
Alexander Chadwick
Alpari (UK) Representative
  • #709
  • Jun 4, 2012 11:06pm Jun 4, 2012 11:06pm
Hi Alpari uk.

yesterday you had a period ( 5-15 min ) where your price was 30-40 pips away from others brokers...

how do you deal with that ?
StopLoss is for none belivers... Trust the Gurus..
  • #710
  • Jun 5, 2012 2:50am Jun 5, 2012 2:50am
Quoting lillelise
Hi Alpari uk.

yesterday you had a period ( 5-15 min ) where your price was 30-40 pips away from others brokers...

how do you deal with that ?
Lately their servers have been quite poor. Disconnecting during news, big gaps, requotes, trade context busy (love that one).

Something else I noticed when placing limit orders, the market price has to be a certain amount of pips away. This has always been the case but on some pairs this amount has been increased making it difficult to set a limit order on 4H and below. I checked out Oanda and they don't have any limit. I don't see why Alpari have this in place, it's very annoying!
  • #711
  • Jun 5, 2012 4:23am Jun 5, 2012 4:23am
LOL wonder if they cancel the traders who won..and keep the trades who lost..????
StopLoss is for none belivers... Trust the Gurus..
  • #712
  • Jun 6, 2012 2:00am Jun 6, 2012 2:00am
Just some feed back on Alpari MT5. It is quicker to trade and execution is fast most of the time, quickest option is to use the market depth one click feature found in the view menu. Being able to drag your stop loss line to lock in profit quickly is useful too. , so all round speed and no requotes, for me beats MT4.

So what are the down sides?.... out of 6 buy and sell stops I have been slipped on every single one, some more than 1 pip, yes I did email Alpari on one and got a sheet showing where the next available tick was, however I am not going to wast my time any more on this one, make your own mind up.

Next point is spread, nothing great here, in fact my spread betting company has better spreads than the no commission rate offered by Alpari until July means it starts to look quite expensive - for example AUDUSD is around 2 pips most of the time - by the time Alpari add commission say 2.5 that's 1.5 more than I could get elsewhere, all be it with a poor charting facility and feature poor options.

So it looks like if one wants to trade quickly from charts with great options you will pay for it all be it by stealth.
  • #713
  • Jun 6, 2012 3:41am Jun 6, 2012 3:41am
Quoting lillelise
Hi Alpari uk.

yesterday you had a period ( 5-15 min ) where your price was 30-40 pips away from others brokers...

how do you deal with that ?

Hi Lillelise,

 Thank you for your post.

Alpari (UK) receives quotes from multiple liquidity providers and the best bid/ask price with a pip mark-up is then displayed on the platform, ensuring our quotes are always the best available.

Should you wish to discuss our prices, please email our support team at [email protected] quoting your account number and providing a screenshot if possible. We will be happy to help in any way we can.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #714
  • Jun 6, 2012 5:52am Jun 6, 2012 5:52am
Quoting willf
Lately their servers have been quite poor. Disconnecting during news, big gaps, requotes, trade context busy (love that one).
Hi Willf / Lillelise,

 Thank you for your posts.

 I understand your concern regarding our servers. We have however addressed our demo server downtime in a previous post. Our live accounts though have a good uptime.

 “Trade Context Busy” is a User Error Message generated because MetaTrader has been given an additional instruction before it has completed an earlier task. Usually this is because of multiple mouse clicks (or a hyperactive EA). Restarting MetaTrader usually clears it.

Quoting lillelise
LOL wonder if they cancel the traders who won..and keep the trades who lost..????

 Alpari (UK) has always treated its clients fairly. If a loss is incurred by no fault of your own, we would compensate you in full.

 Should you have any other concerns that you would like to discuss, please email us at [email protected] quoting your account number and possibly attaching a screenshot . We're here to help.


 Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #715
  • Jun 6, 2012 10:59am Jun 6, 2012 10:59am
i will try to get the screenshot form my freind,,,he was looking at a demo..
..
so do you say..you sometimes has different prices on demo ,compared to your live accounts ?

maby with that screenshot..you can check if your live accounts was showing right.

ive seen price difference before,between brokers..mostly it just a sec or 2.
...if you have those gaps often..im gonna go open an account at alpari and start arbitraging..
StopLoss is for none belivers... Trust the Gurus..
  • #716
  • Jun 6, 2012 11:18am Jun 6, 2012 11:18am
I've been with Alpari UK for a few years now, and they've always been honest and professional. I've made big withdrawals from them before without any problems, and imo for someone in the UK they're an even a better choice than Oanda (that's not to diss Oanda cos I like them too, but I think that all things equal it's better to have a broker in your own country, and funding an account is much quicker and easier than with Oanda too).

I have a query though; I opened a spread betting account at Alpari for tax reasons, and it seems that the pip values are a bit different for my pair EUR/JPY than it is on the FX account. Why is that?
  • #717
  • Jun 7, 2012 3:49am Jun 7, 2012 3:49am
Hi PipPrincess,

Quoting pipprincess
I've been with Alpari UK for a few years now, and they've always been honest and professional. I've made big withdrawals from them before without any problems, and imo for someone in the UK they're an even a better choice than Oanda (that's not to diss Oanda cos I like them too, but I think that all things equal it's better to have a broker in your own country, and funding an account is much quicker and easier than with Oanda too).

Good to hear!


Quoting pipprincess
I have a query though; I opened a spread betting account at Alpari for tax reasons, and it seems that the pip values are a bit different for my pair EUR/JPY than it is on the FX account. Why is that?
Good question.

Foreign Exchange

 In fx, the profit/loss per pip is always calculated based on the term currency (the 2nd currency in a pair).

http://static.alpari.co.uk/images/fo...ding-faq-1.jpg

 The only currency which has a different profit/loss value per pip is any JPY currency pair:

http://static.alpari.co.uk/images/fo...ding-faq-2.jpg

Example:

You buy 0.02 lots EURUSD at 1.40908, the trade closes at 1.41000, and you have a GBP Alpari (UK) account.
• (1.41000 – 1.40908) = 0.00092 = 9.2 pips
• 9.2 pips x USD0.10 (profit/loss per pip per 0.01) x 2 (as it is 0.02 lots) = 1.84
Your profit is 1.84 USD. This is converted to GBP and your account balance will increase by £1.14 (USD1.84/1.6130 using the rate at the time of writing).

Spread-Betting
In spread-betting, the profit/loss per pip is always calculated in GBP.

Example:

 Say the current GBPUSD price is 1.6000-1.6002

 You believe that GBPUSD will go up, so you buy £1 per point at the current price of 1.6002. If the price moves higher by five points to 1.6007 and you were to close your trade at this price, you would make £5 profit (a five-point movement at £1 per point).

 However, if the price were to go down by five points to 1.5997 and you were to close your trade at this price, you would lose £5 (a five-point movement at £1 per point).

 Therefore, in response to your question, on a 0.1 EURJPY trade on a spread-betting account, each tick would be worth GBP 1.00. While on an fx account for a 0.1 EURJPY, each tick would be worth JPY 100.


 Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #718
  • Jun 7, 2012 8:27am Jun 7, 2012 8:27am
^^ Thanks!
  • #719
  • Jun 7, 2012 7:50pm Jun 7, 2012 7:50pm
Quoting lillelise
Hi Alpari uk.

yesterday you had a period ( 5-15 min ) where your price was 30-40 pips away from others brokers...

how do you deal with that ?
you make a riskless trade off their bad prices and hope for the best? :-p

they will just break the trade anyway
  • #720
  • Jun 11, 2012 7:31am Jun 11, 2012 7:31am
Traded with ALpari for a few months , so far so good
- Execute speed : super fast on MT5 , can't complaint anything
- Support : Always there on office time , love that , hope they will keep that good jobs
- Deposits : So far ontime funding as always , NO FEES ON >3k$ CREDIT CARD DEPOSITS
- Withdrawals : Got big fees due to my small bank , changed to better bank and it worked great with small banking fees
- MT5 charts : nothing to complaints
If they keep NO FEES for big deposits on credit card and others advantages as above , surely will keep trading with them until I got died lol
Regards
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