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MB Trading Futures - Introduction

  • #9,541
  • May 24, 2012 9:24am May 24, 2012 9:24am
Quoting shrike
Bronco: its probably not the matching engine but the quote servers. I had lagging quotes during fast markets very often but executions were inline with the 'real' market. But that was more than a year ago (on navigator btw). I would recommend comparing your executions with another price feed and see if your slippage is only due to lagged quotes. This is an ongoing problem since like forever.
see my post about lagging (or freezing/disconnected) quotes.
I'm not insane; my mother had me tested.
  • #9,542
  • May 24, 2012 9:31am May 24, 2012 9:31am
Quoting BroncoCap
they have either growing pains or a unwillingness to address issues (assuming those with problems have contacted appropriate MBT employees as this forum is not the best first point of contact).
I find it amazing that anyone would say something like that. Go back and read this forum over the last six years and you will find an awful lot of problems that MB has fixed. Or, even better, do you track their Idea Exchange on their website? Countless ideas and bugs reported, and that's really the list that they work off of because there is a vote count and they can prioritize what people want the most. They knocked off over 150 requested items in the latest Desktop Pro build. Justin has already acknowledged this issue. That doesn't mean the fix is just something where they snap their fingers.
  • #9,543
  • May 24, 2012 9:39am May 24, 2012 9:39am
Quoting RoBiK
see my post about lagging (or freezing/disconnected) quotes.
Yes.. maybe a snapshot based datafeed, something like 100ms or 250ms snapshots, would be more reliable than a tick-by-tick datafeed. Even the CME does aggregation on their data. I think it would be preferable, if its implemented in an intelligent way, where no information is lost, like transmitting high/low datapoints that may occur inbetween snapshot updates. I would accept a minor loss of information in exchange for highly reliable and fast data.
  • #9,544
  • May 24, 2012 9:45am May 24, 2012 9:45am
Quoting wannatradefx
I find it amazing that anyone would say something like that. Go back and read this forum over the last six years and you will find an awful lot of problems that MB has fixed. Or, even better, do you track their Idea Exchange on their website? Countless ideas and bugs reported, and that's really the list that they work off of because there is a vote count and they can prioritize what people want the most. They knocked off over 150 requested items in the latest Desktop Pro build. Justin has already acknowledged this issue. That doesn't mean the fix...
Have you read my posts? I am Mr. MBT, Fanboy Extreme, just ask Quad. No, what I am saying is that IF the new issue with FreeEXN-MT4 is the same as what plagued PFL-MT4, is should be an easy fix. The symptoms are the same, but we don't know the cause.

I'm not complaining, just finding irregularities in how things are handled. I am working with cashiering right now on something that doesn't make sense, but MBT has always proven helpful and willing to assist me. Justin also said he'd look into a trade for me and has never replied back...just saying...

Net-net, no broker is perfect, we just pick the one that works best for one's style, situation, needs and I picked MBT. That doesn't mean I cannot criticize when something seems errant. I am just noticing trends, putting them out for others to see, agree, or disagree with, and promote a fruitful forum.

As for slippage, I am preparing myself for the opposite today, I'm sure a -10 to -20 pip slip is in my future, key is, will I cry and whine, or will I post it here, have it investigated, and trade through the issue...tune in to see!

Anyways, back to real life,
BroncoCap
  • #9,545
  • May 24, 2012 10:00am May 24, 2012 10:00am
Quoting ForexQuant
Guess what? PFL-MT4 did not freeze, it was just Free EXN. So the problem should be caused by the LP's feed because if one of their LP fails to update quote then the negative spread will happened on MT4 and therefore freeze the platform.

It is already 10 days since I made my 1st complaint. Like I said my voice alone is not enough for them to make a serious investigation. I still remember that the previous freezing problem on PFL-MT4 resolved only when more and more people showed their concern here. I didnt notice any freeze on PFL-MT4 since then,...
ForexQuant-

As I already stated to you, we do see the issue that you are speaking of (FREE EXN only freezes of quote feed at certain times). We are 100% aware and working with the cause of the problem. You don’t need to provide me with any more data, we see it each time that it happens. This isn’t a function of my needing to hear it from others on this board before we will fix. Let me address it one last time: WE SEE IT. It will be resolved as quickly as we can.
  • #9,546
  • May 24, 2012 11:57am May 24, 2012 11:57am
Quoting jleblang
ForexQuant-

As I already stated to you, we do see the issue that you are speaking of (FREE EXN only freezes of quote feed at certain times). We are 100% aware and working with the cause of the problem. You don’t need to provide me with any more data, we see it each time that it happens. This isn’t a function of my needing to hear it from others on this board before we will fix. Let me address it one last time: WE SEE IT. It will be resolved as quickly as we can.
Justin,

I apologize if I sound like a troll. I was a bit frustrated when my TP should be hit but it didnt because of the freeze. MB managed to fix the freeze problem for PFL-MT4 in just a few days but it takes quite long this time. So I was curious if MB put this issue in top priority but reassurance from you again have relieve me.

Again, I apologize sincerely.
  • #9,547
  • May 24, 2012 12:49pm May 24, 2012 12:49pm
Quoting ForexQuant
Justin,

I apologize if I sound like a troll. I was a bit frustrated when my TP should be hit but it didnt because of the freeze. MB managed to fix the freeze problem for PFL-MT4 in just a few days but it takes quite long this time. So I was curious if MB put this issue in top priority but reassurance from you again have relieve me.

Again, I apologize sincerely.
ForexQuant-

I can understand why it might look like the same issue, but it isn’t. That’s why it isn’t fixed yet.
  • #9,548
  • May 28, 2012 7:04am May 28, 2012 7:04am
platform down(no quote) for several hours today, (until now it's still down)

call your trade desk dozens time, no one picked my phone.

and online chat support also not available,

even more sad is that no one write a damn post in this thread?



///

Your company need deep reform to survive in this tough business, frankly speaking.
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  • #9,549
  • May 28, 2012 7:44am May 28, 2012 7:44am
Mine has been down as well....MT4.
  • #9,550
  • May 28, 2012 7:51am May 28, 2012 7:51am
Quoting Zkf
platform down(no quote) for several hours today, (until now it's still down)

call your trade desk dozens time, no one picked my phone.

and online chat support also not available,

even more sad is that no one write a damn post in this thread?



///

Your company need deep reform to survive in this tough business, frankly speaking.
Don't you know that trade execution is a privilege and not a right with this company? Check your internet connection, and check your mind to see if you are imagining this, because their site says all systems OK, so here come the cheerleaders to state that you are crazy, bla bla bla.
Maybe the price is not moving because nobody is trading, have you though of that?
Jesus Christ why are they blaming MB, it is probably Metaquotes fault.
Oh, don't you know that today is a holiday? Can't the whole company take a break?
  • #9,551
  • May 28, 2012 7:51am May 28, 2012 7:51am
Quoting Zkf
platform down(no quote) for several hours today, (until now it's still down)

call your trade desk dozens time, no one picked my phone.

and online chat support also not available,
it's the Memorial Day today so they could probably have a day off
"hey hey what can I do"
  • #9,552
  • Edited 10:31am May 28, 2012 7:52am | Edited 10:31am
What is going on with MBT-MT4 paltform today?I placed orders on last friday,and today,May 28th,2012, Monday,I can not see the prices move,can I control my order???e.g. to close off the trades that I placed on last friday. I wonder if there is any effert on the issue.You guys should figure it out as soon as possible!
  • #9,553
  • May 28, 2012 7:57am May 28, 2012 7:57am
Quoting Zkf
platform down(no quote) for several hours today, (until now it's still down)

call your trade desk dozens time, no one picked my phone.

and online chat support also not available,

even more sad is that no one write a damn post in this thread?



///

Your company need deep reform to survive in this tough business, frankly speaking.
About 2 years ago there was some issue where one of their call centers went down and everything was routed to the main call center. You could barely get through to anybody. Nothing was wrong with the platform (that I was aware of); it just so happen I was calling about some paperwork or something administrative.

That's the only time i heard of something like that happening for any extended period of time.

DDoS attack? I did hear something was supposed to happen around Memorial day to financial institutions. speaking of which, it is Memorial Day, which is a Federal/Bank holiday in the USA. So chances are, only the trade desk will be open to offset position in an emergency. Is there a direct # to the trade desk?
Measure trends automatically with zero lag
  • #9,554
  • May 28, 2012 7:58am May 28, 2012 7:58am
Quoting roldreth
it's the Memorial Day today so they could probably have a day off
forex is open for business, if there off then its time to change brokers
  • #9,555
  • May 28, 2012 8:00am May 28, 2012 8:00am
Quoting ybfjax
...DDoS attack? I..
Yeah, that's it, DDos attack, it surely is not MB's fault. Now why didn't I think of that.
  • #9,556
  • May 28, 2012 8:59am May 28, 2012 8:59am
are some alien occupied MBT's headquarter?

I called every phone number listed on your website, no one answering.

Hope you're safe.
  • #9,557
  • May 28, 2012 9:57am May 28, 2012 9:57am
WTF??!!!

systems status: NORMAL
hahaha I DONT THINK SO!

How do I take profit? Maybe soon a loss huh?

tech support non existent..... web trader not working ....

  • #9,558
  • May 28, 2012 10:12am May 28, 2012 10:12am
Quoting frito
WTF??!!!

systems status: NORMAL
hahaha I DONT THINK SO!

How do I take profit? Maybe soon a loss huh?

tech support non existent..... web trader not working ....

Yeah, this is ridiculous! How can this be remotely acceptable? Ugh.......Although, I do have trade interceptor w/MBT feed to monitor and I am getting normal working feed? So I guess it is MT4 related? Anyone with desktop having problems?
  • #9,559
  • May 28, 2012 10:36am May 28, 2012 10:36am
Quoting distantpulse
Yeah, this is ridiculous! How can this be remotely acceptable? Ugh.......Although, I do have trade interceptor w/MBT feed to monitor and I am getting normal working feed? So I guess it is MT4 related? Anyone with desktop having problems?
My Desktop Pro does not have charts today, but since it is US Bank Holiday, I was not planning on trading (no overnight positions either). I did not try my backup computer to see if it is related to my computer or MBT. I was prompted and did upgrade Desktop Pro this AM as well...

This is definitely a black eye for MBT. Yes it is a holiday, but if the markets are trading and their feeds are pushing data, then they need to have staff on hand to handle issues...

Off to drink and grill...
BroncoCap
  • #9,560
  • May 28, 2012 10:40am May 28, 2012 10:40am
Quoting BroncoCap
My Desktop Pro does not have charts today, but since it is US Bank Holiday, I was not planning on trading (no overnight positions either). I did not try my backup computer to see if it is related to my computer or MBT. I was prompted and did upgrade Desktop Pro this AM as well...

This is definitely a black eye for MBT. Yes it is a holiday, but if the markets are trading and their feeds are pushing data, then they need to have staff on hand to handle issues...

Off to drink and grill...
BroncoCap
I agree. I do have a position open that luckily is +130, but still....I would be freaking out if I had a position open that already blew threw a stop.
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