Alpari - today no connection? | Forex Factory

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Alpari - today no connection?

  • #1
  • First Post: Jul 27, 2011 1:26am Jul 27, 2011 1:26am
Alpari - today no connection for differents accounts !!

very angry !
  • #2
  • Jul 27, 2011 1:38am Jul 27, 2011 1:38am
Thanks for message, yes my accounts, too !!
What the heck ?! Watch GBP/USD !! no move anymore since 10:13 when Alpari crashed. What happened ?
  • #3
  • Jul 27, 2011 1:54am Jul 27, 2011 1:54am
yes, live accounts no connection, except demo accounts.
Surprised?
That which you give to others, life will return it in spades
  • #4
  • Jul 27, 2011 2:30am Jul 27, 2011 2:30am
Had this problem on my demo account 20 minutes ago!
  • #5
  • Jul 27, 2011 3:01am Jul 27, 2011 3:01am
Quoting josef
Had this problem on my demo account 20 minutes ago!
hi josef I had problems with live account !
  • #6
  • Jul 27, 2011 5:22am Jul 27, 2011 5:22am
I have a feeling the title of this thread would be changed to "Broker - today no connection?".
  • #7
  • Edited 6:26am Jul 27, 2011 5:45am | Edited 6:26am
we talking about alpari.co.uk

if so i had a connection but the bloody feed was showing missing data..like a gap but it wasnt..im getting frustrated with them..they lucky i swing trade instead of scalp..otherwise i could potential blow account because of there inadequacy to provide a proper working feed

look at the chart..its bloody rediculious the candle is missing
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  • #8
  • Jul 27, 2011 6:22am Jul 27, 2011 6:22am
My Alpari_US - live account is last 8hr. OK
  • #9
  • Jul 27, 2011 9:58am Jul 27, 2011 9:58am
Today, we did experience a technical issue that unfortunately resulted in a short period of downtime for some of our servers.
The issue was quickly identified and resolved.

In such rare cases, Alpari UK is, as always, committed to compensating those clients that have been affected and have incurred a financial loss.

If you have experienced financial loss as a result of the downtime, please contact our Client Services team (http://www.alpari.co.uk/en/contact.html) who will be happy to assist you.



Alpari UK
  • #10
  • Jul 27, 2011 10:52am Jul 27, 2011 10:52am
Quoting Alpari UK
Today, we did experience a technical issue that unfortunately resulted in a short period of downtime for some of our servers.
The issue was quickly identified and resolved.

In such rare cases, Alpari UK is, as always, committed to compensating those clients that have been affected and have incurred a financial loss.

If you have experienced financial loss as a result of the downtime, please contact our Client Services team (http://www.alpari.co.uk/en/contact.html) who will be happy to assist you.



Alpari UK
i like this:- at least alpari is putting there hands up at least..u guys need to fix classic servers..it aint good

thanks amigo
  • #11
  • Apr 25, 2012 8:49pm Apr 25, 2012 8:49pm
crashed again, last bar gap is from march 26... my open trades were closed and my balance was down ~15 dollars... what hells...
will they restore my open trades ?
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  • #12
  • Apr 25, 2012 9:16pm Apr 25, 2012 9:16pm
Quoting forexpt
crashed again, last bar gap is from march 26... my open trades were closed and my balance was down ~15 dollars... what hells...
will they restore my open trades ?
what division US or UK?
  • #13
  • Apr 25, 2012 9:38pm Apr 25, 2012 9:38pm
Quoting forexpt
crashed again, last bar gap is from march 26... my open trades were closed and my balance was down ~15 dollars... what hells...
will they restore my open trades ?
How often does it happen to this broker? I guess one day it could be with every brokerage but the question is how often and for how long is the collapse...
  • #14
  • Apr 25, 2012 11:53pm Apr 25, 2012 11:53pm
Quoting JackintheBox
Thanks for message, yes my accounts, too !!
What the heck ?! Watch GBP/USD !! no move anymore since 10:13 when Alpari crashed. What happened ?
Happened that Alpari is not cool any more
  • #15
  • Apr 26, 2012 4:00am Apr 26, 2012 4:00am
Quoting forexpt
crashed again, last bar gap is from march 26... my open trades were closed and my balance was down ~15 dollars... what hells...
will they restore my open trades ?

 Hi Forexpt,

Please send an email with your account and ticket details to [email protected].

We’ll be happy to investigate and assist.


Alex

________
Alexander Chadwick
Alpari (UK) Representative
  • #16
  • Apr 27, 2012 1:59am Apr 27, 2012 1:59am
Quoting Suomi
How often does it happen to this broker? I guess one day it could be with every brokerage but the question is how often and for how long is the collapse...
it is the best indicator for rating broker I guess
  • #17
  • Jun 17, 2012 2:32am Jun 17, 2012 2:32am
Is it free to fund by crecdit card less than $3000,when my account based USD as well as my credit card based USD?


Quoting Alpari UK
Today, we did experience a technical issue that unfortunately resulted in a short period of downtime for some of our servers.
The issue was quickly identified and resolved.

In such rare cases, Alpari UK is, as always, committed to compensating those clients that have been affected and have incurred a financial loss.

If you have experienced financial loss as a result of the downtime, please contact our Client Services team (http://www.alpari.co.uk/en/contact.html) who will be happy to assist you.



Alpari UK
  • #18
  • Jun 17, 2012 4:03am Jun 17, 2012 4:03am
Quoting kendi
Is it free to fund by crecdit card less than $3000,when my account based USD as well as my credit card based USD?
You'll be charged about 3% by VISA for online transaction.
  • #19
  • Jun 17, 2012 4:18pm Jun 17, 2012 4:18pm
does not the cost would be 1.75%，which showed in the homepage?

Quoting duyk20
You'll be charged about 3% by VISA for online transaction.
  • #20
  • Jun 17, 2012 4:22pm Jun 17, 2012 4:22pm
IBFX had the same problem at the open.
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