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Pepperstone Forex

  • #261
  • Feb 17, 2012 8:05am Feb 17, 2012 8:05am
Yeah, just like before the server update
  • #262
  • Feb 17, 2012 8:07am Feb 17, 2012 8:07am
Quoting PaladinFX
Hi rooicol,


thanks for the heads up.

I know that new ticks only arrive whenever there are new offers/bids.
However I did not refer to the column 'Time' of the Market Watch, but rather to the clock showing the broker's server time above it.

This 'master clock' sometimes freezes for a few seconds, resulting in no updates of market watch prices for any currency pair.
Then the clock proceeds, and all currency pairs change price simultaneously.

I might be mistaken, but to me that looks like interrupted price feed from the broker's...
Yeah, that is the same, time of the last tick
  • #263
  • Feb 17, 2012 8:42am Feb 17, 2012 8:42am
Quoting rooicol
Yeah, just like before the server update
yeah

cheers
  • #264
  • Feb 18, 2012 4:12am Feb 18, 2012 4:12am
Below is my connection log from my Pepperstone Live account. It's only a record of disconnections while i had my MT4 terminal running (during GMT day). Time is the server time, and the connection status is checked every second, so times below should be accurate to ± a few seconds.

On friday I experienced the same issue as we were having back in 2011, where price freezes for about 30 seconds, and then rapidly catches up. Live support said the tech team were working on changing some of the infrastructure and they didn't know how long it would take for this issue to be resolved

14/02/201216:45:52Disconnected
14/02/201216:47:50Connected
15/02/201212:20:53Disconnected
15/02/201212:23:33Connected
15/02/201218:01:12Disconnected
15/02/201218:04:55Connected
16/02/201211:01:22Disconnected
16/02/201211:04:27Connected
16/02/201218:01:10Disconnected
16/02/201218:02:35Connected
17/02/201210:11:57Disconnected
17/02/201210:12:07Connected
17/02/201212:51:36Disconnected
17/02/201212:52:20Connected
17/02/201215:32:37Disconnected
17/02/201215:34:04Connected
17/02/201216:10:40Disconnected
17/02/201216:12:23Connected
  • #265
  • Feb 18, 2012 3:25pm Feb 18, 2012 3:25pm
Quoting rooicol
Below is my connection log from my Pepperstone Live account. It's only a record of disconnections while i had my MT4 terminal running (during GMT day). Time is the server time, and the connection status is checked every second, so times below should be accurate to ± a few seconds.

On friday I experienced the same issue as we were having back in 2011, where price freezes for about 30 seconds, and then rapidly catches up. Live support said the tech team were working on changing some of the infrastructure and they didn't know how long it would...
Hi,

Yep many disconnects & noticed too some ticks lags in a big move. MT4 got like clugged then chart moved too fast to catch up!

Hope they fix it before we get a mess like Go Markets.

13
Brokers are angels
  • #266
  • Feb 18, 2012 4:31pm Feb 18, 2012 4:31pm
Quoting Pommegranate
There has been talk in this thread about competitor of Pepperstone, Armada Markets who seems to have no connectivity issues. Could you run the same connectivity test on them? Thanks Rooicol.
No, i don't have a live account with them. I've attached the EA, so if anyone else does then they can share their experience.

The EA creates the log file in the directory: "drive_c/Program files/[MT4 folder]/Experts/files/Connection Log"
As server time is unknown when disconnected, the EA uses TimeLocal(), which is your computer time.
Attached File(s)
File Type: mq4 rooicol_Connection.mq4   1 KB | 349 downloads
File Type: ex4 rooicol_Connection.ex4   2 KB | 271 downloads
  • #267
  • Feb 18, 2012 4:58pm Feb 18, 2012 4:58pm
Gotta be careful about what this implies though.. Even with Pepperstone having a disconnection problem, not all disconnections occur because of the server dropping out. The disconnection could be caused by any number of ISP, net, connectivity, timeout, and client issues as well...

To help clean up the results, maybe combine a ping command into that script that checks general connectivity at the time by hitting live.pepperstone.com, pepperstone.com, and google.com...

I'm not saying you'll axe out most of the disconnects by doing this, but since not everyone is connecting through the same ISP, on the same hardware, in the same environment, etc... it's best to do some simple things to rule out connectivity interruptions that aren't related to their server dropping.

(You'd be surprised how running MT4 over a cruddy WiFi connection on a broker who's server is set to timeout quicker than the average will cause you headaches.)
FXGears.com
  • #268
  • Feb 19, 2012 12:22am Feb 19, 2012 12:22am
thats the typical response of all brokers. its not our fault its probably your internet connection or your computer. blame everything else but themselves.
when your like me who has been trading a long time and who has more than one brokers trading platform running at the same time and you know its not your problem, you get sick of brokers giving out this answer.
pepperstone is having connection issues at present albeit it may be better than all the other smaller brokers connection issues.
  • #269
  • Feb 19, 2012 12:28am Feb 19, 2012 12:28am
Quoting craig65
thats the typical response of all brokers. its not our fault its probably your internet connection or your computer. blame everything else but themselves.
when your like me who has been trading a long time and who has more than one brokers trading platform running at the same time and you know its not your problem, you get sick of brokers giving out this answer.
pepperstone is having connection issues at present albeit it may be better than all the other smaller brokers connection issues.

When did I ever say the disconnections were automatically your client side's fault?

Sigh... don't think you understood my post, read it again. I made the suggestion so you can prove it's NOT your problem or your internet connection.

You show diagnostics proving that at the time of the disconnect, you had connectivity to other online components of Pepperstone's site, servers, and even Google.

And at the same time, in case you were dealing with a shotty ISP connection, you'd also be setting yourself up to catch a problem on your end before you blame the broker.

It's simply taking an extra step to narrow down the source of the issue.
FXGears.com
  • #270
  • Feb 19, 2012 12:37am Feb 19, 2012 12:37am
And yes, as I said in a few posts now, there still is an issue with disconnects.. :/

rooicol created a script to log all disconnects that take place. (And good on him, that guy rocks for some of the scripts he's created!) However, I felt there was a causality logic problem there since any disconnect doesn't mean the server itself dropped your connection (like the problem were having) so I felt adding in some type of filer would help make sure you're only focusing on the disconnects caused by issues on Pepperstone's end.

If people are going to use a tool like that script, they might not be as savvy as yourself craig65, and might be using it while experiencing legitimate ISP, WiFi, network card, or any number of problems related to connectivity atop of the current issues with Pepperstone's server. Their results might be much worse because of this... then they flame Pepperstone for it and spam their results around thinking they are acting righteously when all the while they just needed a better home net connection.

Before going back to school for finance, I spent over 5 years working corporate IT, and you would believe the kind of nonsense users would come up with when they are given tools they don't understand. So that's what prompted my response...
FXGears.com
  • #271
  • Feb 19, 2012 12:44am Feb 19, 2012 12:44am
but i must say pepperstone has been much better this week. fewer disconnects and when it did disconnect it wasnt for long.
im still using pepperstone.
  • #272
  • Feb 19, 2012 10:09am Feb 19, 2012 10:09am
Quoting craig65
but i must say pepperstone has been much better this week. fewer disconnects and when it did disconnect it wasnt for long.
im still using pepperstone.
I don't see it this way unfortunately. I'm using both normal and razor, this is from my normal account. They usually go down together. As you can see from the legend below I never lost internet connectivity.

P
Attached Image(s) (click to enlarge)
Click to Enlarge Name: summary.PNG Size: 33 KB
Click to Enlarge Name: pepperstone_16_2.png Size: 13 KB
Click to Enlarge Name: pepperstone_17_2.png Size: 13 KB
  • #273
  • Feb 19, 2012 9:05pm Feb 19, 2012 9:05pm
virtual dealer plugin. go to the thread below to see what its about. they sound bad. i dont know if pepperstone are using vdp.


http://www.stevehopwoodforex.com/php...pic.php?p=8252
  • #274
  • Feb 20, 2012 4:15am Feb 20, 2012 4:15am
Quoting craig65
virtual dealer plugin. go to the thread below to see what its about. they sound bad. i dont know if pepperstone are using vdp.


http://www.stevehopwoodforex.com/php...pic.php?p=8252
No, why should they? They route all orders directly to integral. This is not a bucketshop broker like many others
Forex is a losers game.
  • #275
  • Feb 20, 2012 8:14am Feb 20, 2012 8:14am
hi is pepperstone still using integral?

i dont see it anymore on integral website

thanks please reply
  • #276
  • Feb 20, 2012 12:09pm Feb 20, 2012 12:09pm
Quoting askingkalz
hi is pepperstone still using integral?

i dont see it anymore on integral website

thanks please reply
See my reply on that other thread.

But yes, they use Integral for their price feed and routing to LPs.

Pop on a live chat with Pepper and they'll confirm this.
FXGears.com
  • #277
  • Feb 20, 2012 2:03pm Feb 20, 2012 2:03pm
Quoting Jack_Larkin
See my reply on that other thread.

But yes, they use Integral for their price feed and routing to LPs.

Pop on a live chat with Pepper and they'll confirm this.

so you mean they just using for their price feed and not hedge risk instead taking the other side of client trade ?

i wont ask pepper because there will be conflict of interest ...

im waiting on email from integral ..
  • #278
  • Feb 20, 2012 2:07pm Feb 20, 2012 2:07pm
Quoting askingkalz
so you mean they just using for their price feed and not hedge risk instead taking the other side of client trade ?

i wont ask pepper because there will be conflict of interest ...

im waiting on email from integral ..
I never implied that at all...


I said they use Integral to route to their LPs as well as for a price feed.
FXGears.com
  • #279
  • Feb 20, 2012 2:10pm Feb 20, 2012 2:10pm
Quoting askingkalz
so you mean they just using for their price feed and not hedge risk instead taking the other side of client trade ?

i wont ask pepper because there will be conflict of interest ...

im waiting on email from integral ..
What are you saying, that Pepperstone is market maker and trades against its clients?
  • #280
  • Feb 20, 2012 2:10pm Feb 20, 2012 2:10pm
Here, since I said in the other thread that someone emailed them, I'll quote it for you.

This is aside from speaking with Pepperstone about it myself and confirming it to me via chat session...




Quoting rooicol
email to Integral:

Hello,

Do you provide liquidity for Pepperstone (https://pepperstone.com/)?

I see you have FinFX shown on your site (http://www.integral.com/partners/truefx_brokers.htm), Is it possible that you provide two different price feeds for Pepperstone and FinFX? I'm just asking because I'm a live client of both FinFX and Pepperstone, and they both have different price feeds and spreads for eurusd.. Can you explain why that is?

Many Thanks,

Reply:

Hi,

Both FinFX and Pepperstone use our services for FX aggregation and distribution, but not necessarily exclusively. In addition, they may have a different set of liquidity providers and apply different spreads / rules to those feeds. This would probably explain any differences you might observe.

Hope this helps answer your question.

Regards,
FXGears.com
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