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MB Trading Futures - Introduction

  • #8,561
  • Dec 21, 2011 8:20am Dec 21, 2011 8:20am
I had two $2/pip trades with a target price of 1.3184.

One was filled at 1.3186 and the other didn't get filled at all even though another quality platform I have showed trades above the 1.3184 for a full two minutes.

I dread calling support to ask that they honor the target but I will.

Any guesses on if they'll give me the fill?
  • #8,562
  • Dec 21, 2011 8:23am Dec 21, 2011 8:23am
Quote
Any guesses on if they'll give me the fill?

Haha!
  • #8,563
  • Edited 8:43am Dec 21, 2011 8:30am | Edited 8:43am
X'mas goblin?

Fortunately no open trades right now...
"hey hey what can I do"
  • #8,564
  • Dec 21, 2011 8:34am Dec 21, 2011 8:34am
No broker is perfect!!
But hope things to be fixed Fast
  • #8,565
  • Dec 21, 2011 8:39am Dec 21, 2011 8:39am
Quoting egkid
No broker is perfect!!
But hope things to be fixed Fast
If i am not mistaken it took half a day to fix the previous major breakdown.
  • #8,566
  • Dec 21, 2011 8:43am Dec 21, 2011 8:43am
Down again!!
  • #8,567
  • Dec 21, 2011 8:47am Dec 21, 2011 8:47am
On a positive note: I've finally had time to wrap some of the Christmas presents.

Although I'll have to sell them in case my stop was not honored.
"Everyone gets what they want out of the market." -- Ed Seykota
  • #8,568
  • Dec 21, 2011 8:52am Dec 21, 2011 8:52am
I think MBTrading needs to have a backup system in place. Because such downtimes for brokers are really deal breakers and can really ruin the trading psychologies for traders.
  • #8,569
  • Dec 21, 2011 9:02am Dec 21, 2011 9:02am
Quoting V4X
On a positive note: I've finally had time to wrap some of the Christmas presents.

Although I'll have to sell them in case my stop was not honored.


Thanks for a great laugh V4X!
  • #8,570
  • Dec 21, 2011 9:06am Dec 21, 2011 9:06am
well its a interesting situation... website and terminals not working, and support is packing Christmas presents too

as i said few pages ago these guys are lacking for support service. vacant place
all is eternal - this is good news for people who loves bad news
  • #8,571
  • Dec 21, 2011 9:12am Dec 21, 2011 9:12am
Quoting meshka
well its a interesting situation... website and terminals not working, and support is packing Christmas presents too

as i said few pages ago these guys are lacking for support service. vacant place
They should hire Siri to do the job.
  • #8,572
  • Dec 21, 2011 9:45am Dec 21, 2011 9:45am
Quoting Keiran119983
I think MBTrading needs to have a backup system in place. Because such downtimes for brokers are really deal breakers and can really ruin the trading psychologies for traders.

I doubt they spare any expense to keep things up and running.

This is devastating to them also.
  • #8,573
  • Dec 21, 2011 10:19am Dec 21, 2011 10:19am
MBT Clients:

There was a brief connection error that occurred today, December 21, 2011, starting around 7:30 am EST / 4:30 am PST. This issue occurred because of a primary switch failure, and although the situation has been resolved, we are still investigating the specifics of the failure. Not all systems were affected. We experienced outages that impacted our website, some of our quote servers, and in some cases late in the outage, our trade servers. Certain environments, such as our MetaTrader 4 Free EXN servers, were unaffected, and quotes and trading in that environment remained stable throughout the event. Other environments, such as our website were down or taken down while we investigated and solved the problem. We resolved all issues by approximately 9:45 am EST / 6:45 am PST. We apologize for any inconvenience that this may have had on your trading based on which platform you use.
  • #8,574
  • Dec 21, 2011 10:28am Dec 21, 2011 10:28am
Hello Justin,

I can somewhat understand a failure in your servers.

However, I find it completely unacceptable that telephone support / trade desk was unreachable too....

Like one poster said: If we have any problems, sorry, but we are on our own?
  • #8,575
  • Dec 21, 2011 10:40am Dec 21, 2011 10:40am
This was my screw up after all.

I had no target price on one order.

Order desk was very professional and helpful.

Santa rally isn't finished yet so back to 1.3184 we go...Ho ho ho!


Quoting Poocher
I had two $2/pip trades with a target price of 1.3184.

One was filled at 1.3186 and the other didn't get filled at all even though another quality platform I have showed trades above the 1.3184 for a full two minutes.

I dread calling support to ask that they honor the target but I will.

Any guesses on if they'll give me the fill?
  • #8,576
  • Dec 21, 2011 10:56am Dec 21, 2011 10:56am
Quoting Poocher
This was my screw up after all.

I had no target price on one order.

Order desk was very professional and helpful.

Santa rally isn't finished yet so back to 1.3184 we go...Ho ho ho!
Yeah I'd be surprised if many had execution issues since the trading side was working except for a few moments and it came back and forth. One thing you have to know with MB, even on their MT4...quotes and execution are two separate things. Just because they have a quote hiccup doesn't mean things are down if you need to place a trade.
  • #8,577
  • Dec 21, 2011 10:57am Dec 21, 2011 10:57am
Quoting tricello
Hello Justin,

I can somewhat understand a failure in your servers.

However, I find it completely unacceptable that telephone support / trade desk was unreachable too....

Like one poster said: If we have any problems, sorry, but we are on our own?
Tricello,

Telephone support was available. However, our phone systems are a global VOIP system, which means they use our Internet. They were working, but in some cases due to the nature of the problem, some calls were routed to voicemails when lines were busy. The nature of this problem was unique.
  • #8,578
  • Dec 21, 2011 11:55am Dec 21, 2011 11:55am
Completely offline at this time for several minutes 'bout halfway thru NY......
  • #8,579
  • Dec 21, 2011 11:58am Dec 21, 2011 11:58am
Quoting goldsurfer
Completely offline at this time for several minutes 'bout halfway thru NY......
Still trading away on my FREE EXN account. It's like having your own back-up broker (my regular account went down).
  • #8,580
  • Dec 21, 2011 11:59am Dec 21, 2011 11:59am
Quoting IndyTrader
Still trading away on my FREE EXN account. It's like having your own back-up broker (my regular account went down).
Never mind, my regular account is fine too. Both are working.
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