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  • #3,301
  • Oct 5, 2011 1:54am Oct 5, 2011 1:54am
Quoting mohan76
why don't you try installing mt4 on your home pc and try at the moment go seems ok apart from some slippage.
Hi,

Thanks for advice but watch carefully my screenshot you will see I ended getting the fill. This off quote problem never saw it before this week. And now works.

Current support reply is:

Quote
Hii,

As I stated in my email yesterday, 'off quotes' on silver will happen from time-to-time. Why? Because silver is not the same as your average major currency pair where there is constant volume going through the market. If there are no trades in the underlying market for a period of time, the system will automatically switch to off quotes. This is in place to mitigate the risk of a client dealing on stale prices (prices that are no longer valid). This will happen to you again.

I would suggest the only way to avoid this is not to trade...

GO market is a market maker in metals as it use a fixed spread for pricing and off quotes doesn't fit here.

So I though execution was smooth in Go markets but look this fishy surprise in metals!

With all my respect to Go market support but saying:

I would suggest the only way to avoid this is not to trade Silver.

This is not the kind of reply I ever expect from support. I expected more "we will try to improve this and fix it" not trading will happen only if there is volume. I'm trading CFD not futures or stocks!



13
Brokers are angels
  • #3,302
  • Edited 3:14am Oct 5, 2011 2:09am | Edited 3:14am
Quoting GoMarkets
Hi,

I was going to leave this until Chris returns from his trip but I think it is worth nipping in the bud.

Off quotes can be commonplace on the metals markets as not as many ticks come through compared to Forex prices.
[size=3][font=Calibri]If a tick has not come through for approx 1 minute ( again this can be common and during the time you are mentioning other...
Hi,


Silver was ticking fine on 2 other platforms I had then. Price was moving smoothly?

This basically is a safety mechanism which stops price latency arbitrage if there is a feed issue ( which there was not ) which in laymans terms stops trading on prices that no longer exist which would be impossible to hedge.

So the fail safe for feed problems is triggered here while no feed problems ... Hmm something going wrong here.

Euuuh ? Safety for who? So if you are in a trade you will be the dumb one not able to close trade. Under other brokers we would get requotes Go Markets "polite way" is "Off quote"???

So trading metals is just a casino IF you can enter it could be nice but no garantee for immediate execution.

Sorry this issue is on go markets side that must use more solid liquidity providers over this. We are trading again here CFD and you are market maker thru fixed spread in Silver/ Gold.

Regards
13
Brokers are angels
  • #3,303
  • Oct 5, 2011 8:44pm Oct 5, 2011 8:44pm
Can anyone comment on their "Order Execution" times and "Order Modify" times?

I used to have around 300-600ms order execution and modify and now it's about tripled!! It was worse yesterday and scalping has become impossible.

After the server/firewall upgrade everything was good for a week, with good pips (like the good old days), and good execution times. But since last week and more noticeably this week, it's gone worse!

I'm begining to wonder if the execution times can be adjusted by individuals, or if individuals can be placed in some sort of a priority queue?? I need GoM's honest response to this.

After all those law suites against "reputable" brokers most of the dirty games they play are being exposed bit by bit.

I've been following another member's complaint about how his execution times are significantly worse compared to another member who's not making big $'s with the same MT4/VPS configuration. I didn't believe this in the begining, but now I'm experiencing some behaviour like that.

Can other members please help me figure this out, as my execution/modify times have tripled during the past two weeks (since I made a good profit). I'm also getting a lot of Modify order rejections as well.. (like one in 5 or one in 10 at times).

Any data please?

thanks!
  • #3,304
  • Oct 5, 2011 10:03pm Oct 5, 2011 10:03pm
Quoting ny8wolf
Can anyone comment on their "Order Execution" times and "Order Modify" times?

I used to have around 300-600ms order execution and modify and now it's about tripled!! It was worse yesterday and scalping has become impossible.

After the server/firewall upgrade everything was good for a week, with good pips (like the good old days), and good execution times. But since last week and more noticeably this week, it's gone worse!

I'm begining to wonder if the execution times can be adjusted by individuals, or if individuals can be placed in...
Hi ,

I can assure you if execution times tripled then we wouldnt have our business for very long.
I'm sure if you PM us your details we can look into your account for you and check the execution times on your past trades.
Quite often EA's need a reload as scripts can easily get corrupted and also if you are running too many scripts then that also slows things down especially modifying of orders.

I yet again will reiterate that our systems have been running very well for the past 2 weeks since the upgrade and the fix . we are however adding a new server infastructure in Europe to appease northern hemsiphere clients
and also we require feedback as our IT guys can only go on stats and the fact that all systems have been go recently.

Thanks
  • #3,305
  • Oct 5, 2011 10:39pm Oct 5, 2011 10:39pm
Quoting GoMarkets
I yet again will reiterate that our systems have been running very well for the past 2 weeks since the upgrade and the fix . we are however adding a new server infastructure in Europe to appease northern hemsiphere clients
and also we require feedback as our IT guys can only go on stats and the fact that all systems have been go recently.
And don't you make any progress about new liquidity partner?
Please keep us in the loop.
  • #3,306
  • Edited Oct 6, 2011 3:56am Oct 5, 2011 11:05pm | Edited Oct 6, 2011 3:56am
Quoting ny8wolf
Can anyone comment on their "Order Execution" times and "Order Modify" times?
average modification takes bit longer i would say 1.3 - 1.5 times longer compare to pre firewall issue era , average execution time almost back to normal

clearing logs might help full

mel -Real1- dc1/2

edit : bit slow execution on EU session
Mohan
  • #3,307
  • Oct 6, 2011 5:03am Oct 6, 2011 5:03am
Thank you all for the responses..

I will clear logs and reinstate my EA. I'm only running one at this time. Will give it another couple of days and see...
  • #3,308
  • Oct 6, 2011 5:15am Oct 6, 2011 5:15am
Thanks for the quick response. Could you also please confirm that there's no order execution priority queue based on individual accounts or account groups when filling orders?


Quoting GoMarkets
Hi ,

I can assure you if execution times tripled then we wouldnt have our business for very long.
I'm sure if you PM us your details we can look into your account for you and check the execution times on your past trades.
Quite often EA's need a reload as scripts can easily get corrupted and also if you are running too many scripts then that also slows things down especially modifying of orders.

I yet again will reiterate that our systems have been running very well for the past 2 weeks since the upgrade and the fix . we are however adding...
  • #3,309
  • Oct 6, 2011 6:27am Oct 6, 2011 6:27am
Well order speed has been great lately havent seen a drop out for awhile either awsome stuff Chris and co.
I would hope the ppl that voiced there concerns when the fills etc were crap will do the same when there good.
  • #3,310
  • Oct 6, 2011 7:35am Oct 6, 2011 7:35am
Quoting sutters
Well order speed has been great lately havent seen a drop out for awhile either awsome stuff Chris and co.
I would hope the ppl that voiced there concerns when the fills etc were crap will do the same when there good.
I agree.
I had 2 price freezes London session for a total of about 2 minutes this evening.
Connectivity has been reliable and very crisp fills.

Mel/Au
  • #3,311
  • Oct 6, 2011 7:59am Oct 6, 2011 7:59am
Hi Chris,

My execution, order modify and open timing has got from bad to worse. Do you have an email that i could contact to rectify this?
  • #3,312
  • Oct 6, 2011 8:06am Oct 6, 2011 8:06am
Hi ny8wolf,

I am facing the same issue as you. My execution is getting worse ever since i made some good profit. I have ran 2 gomarket acc on the same VPS side by side and I get like 1600MS while the other account is getting 300-600ms. This is ridiculous.

It seems like GoM is controlling the execution timing.

Quoting ny8wolf
Can anyone comment on their "Order Execution" times and "Order Modify" times?

I used to have around 300-600ms order execution and modify and now it's about tripled!! It was worse yesterday and scalping has become impossible.

After the server/firewall upgrade everything was good for a week, with good pips (like the good old days), and good execution times. But since last week and more noticeably this week, it's gone worse!

I'm begining to wonder if the execution times can be adjusted by individuals, or if individuals can be placed...
  • #3,313
  • Edited 9:08am Oct 6, 2011 8:15am | Edited 9:08am
Quoting Alpha-Bet
I agree.
I had 2 price freezes London session for a total of about 2 minutes this evening.
Connectivity has been reliable and very crisp fills.

Mel/Au
i had few price freeze between uk qe and eu press meeting


edit : it even freeze after eu press meeting
Mohan
  • #3,314
  • Oct 6, 2011 8:40am Oct 6, 2011 8:40am
Quoting weechiong
Hi Chris,

My execution, order modify and open timing has got from bad to worse. Do you have an email that i could contact to rectify this?
chrisr at gomarketsaus.com, i think he is on holiday
Mohan
  • #3,315
  • Oct 6, 2011 8:44am Oct 6, 2011 8:44am
Quoting mohan76
chrisr at gomarketsaus.com, i think he is on holiday
ahh...thanks a lot for the info...
  • #3,316
  • Oct 6, 2011 2:56pm Oct 6, 2011 2:56pm
your two accounts, are they both under the same name??

thanks

Quoting weechiong
Hi ny8wolf,

I am facing the same issue as you. My execution is getting worse ever since i made some good profit. I have ran 2 gomarket acc on the same VPS side by side and I get like 1600MS while the other account is getting 300-600ms. This is ridiculous.

It seems like GoM is controlling the execution timing.
  • #3,317
  • Oct 6, 2011 4:38pm Oct 6, 2011 4:38pm
Quoting weechiong
ahh...thanks a lot for the info...
GO Markets has no interest in controlling timing. as you know from reading our legal documents all trades are passed to counterparties in an STP fashion.
On that subject we are in talks with 3 more counterparties adding more choice for us and all round better service. These are well known names and will be announced in due course when finalised.

What I will say on timing is that during a very busy period with thousands of orders on one pair at once , the liquidity providers have the job of having to fill these. if this takes approx a second during heavy activity then I hardly think thats bad execution. if you are dealing with a MM then you may find execution to be a tad quicker as they can take trades on the book or alternatively there is the option of instant execution but if the price moves even slightly you run the risk of requotes which seem to not be what you are after. but with STP we pass on all risk so its up to the STP provider to fill these trades.

But if failing that you still want us to look at your accounts then please email it could be that 1 is routing differently to our servers or DCs and it should be easy to look at and diagnose as we do want your trading to be as quick as possible.

Thanks
  • #3,318
  • Oct 6, 2011 4:42pm Oct 6, 2011 4:42pm
Quoting ptarmigan
And don't you make any progress about new liquidity partner?
Please keep us in the loop.
Hi,

As mentioned in my previous post we are in talks with 3 new well known liquidity providers.

Obviously we will keep you in the loop and let you know who we partner with.
Also as mentioned we are looking to add a 3rd purely ECN with depth trading platform to add to MT4 and MT5. this platform will be software and web based and importantly mac compatible.
We are in the final stages of discussions and we will release details when available.

Thanks
  • #3,319
  • Oct 6, 2011 5:28pm Oct 6, 2011 5:28pm
Quoting ny8wolf
your two accounts, are they both under the same name??

thanks
nope. it's 2 account under different names.
  • #3,320
  • Oct 6, 2011 5:30pm Oct 6, 2011 5:30pm
Quoting GoMarkets
GO Markets has no interest in controlling timing. as you know from reading our legal documents all trades are passed to counterparties in an STP fashion.
On that subject we are in talks with 3 more counterparties adding more choice for us and all round better service. These are well known names and will be announced in due course when finalised.

What I will say on timing is that during a very busy period with thousands of orders on one pair at once , the liquidity providers have the job of having to fill these. if this takes approx a second...
Hi,

Thanks for the response. I have already sent the mail to the trading support as well as chrisr at gomarketasus.com. Do let me know if more information is required.
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