Should be getting a letter from their broker like this one:
Dear Sir
Thank you for your email.
Unfortunately on the 20th night we experienced a spike.
This was caused by a chronic and temporary failure from a major Interbank trading system, which was well-documented.
(http://www.forexlive.com/blog/2011/0...or-usdchf-gap/ )
This incident was most regrettable but it can happen.
We therefore agree that your trade #287xxxxxx should have not been stopped, and therefore we will be reopening it shortly.
Please accept our apologies for any inconvenience caused.
Just to let anyone know. Please pass around this information.
Dear Sir
Thank you for your email.
Unfortunately on the 20th night we experienced a spike.
This was caused by a chronic and temporary failure from a major Interbank trading system, which was well-documented.
(http://www.forexlive.com/blog/2011/0...or-usdchf-gap/ )
This incident was most regrettable but it can happen.
We therefore agree that your trade #287xxxxxx should have not been stopped, and therefore we will be reopening it shortly.
Please accept our apologies for any inconvenience caused.
Just to let anyone know. Please pass around this information.
Gone to a better place
