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  • #3,121
  • Sep 21, 2011 7:36am Sep 21, 2011 7:36am
Quoting mohan76
it was done before before franky open old message
So, what was the purpose?

I restarted MT4 and still the price spikes show; the message says "to correct erroneous trade history and price activity"

seems to me the price activity stills shows on chart, what am I missing?
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  • #3,122
  • Sep 21, 2011 8:00am Sep 21, 2011 8:00am
Quoting Callisto
Dear Client,
Please be advised that we are going to restart our trading servers to correct erroneous trade history and price activity caused by an incorrect bank feed across all Swiss Franc pairs earlier.
Between server time 23:02 and 23:05 on 20th September there was an incorrect data feed on USDCHF, EURCHF, GBPCHF, CHFJPY and AUDCHF.
Any affected trades are being corrected to ignore this erroeneous price data.
The server restart will occur at approximately 07:30 server time and will last for around 3 or 4 minutes.
If you require any further...
Thanks for posting

It's the only way clients that don't have the platform running at the time of the message can get this info.
  • #3,123
  • Sep 21, 2011 8:16am Sep 21, 2011 8:16am
Over 1 min to confirm trader entry & same when I modified limit right now... SO it sucks back no big change !

13
Brokers are angels
  • #3,124
  • Sep 21, 2011 8:30am Sep 21, 2011 8:30am
everything relatively OK until the price starts to move a bit, quote feed almost frozen now, ridiculous. pretty useless when trading this chop. open/close/modify was within 3 seconds today(11 trades, Real2) but after NY open it took almost 20s in one two cases (close, modify).@Chris: GO has to do something or ppl will run away and tell the others to avoid you.
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  • #3,125
  • Sep 21, 2011 8:37am Sep 21, 2011 8:37am
Quoting Forexguru23
Currenex isn't a liquidity source as such - it is the price aggregation technology that combines multi-bank price feeds.

The liquidity source comes from the underlying banks that feed into the Currenex platform, so any spikes/jumps in prices comes from the bank/liquidity providers

Bearing in mind that most banks will use a Currenex platform to stream in other banks' pricing, I doubt that it would be Currenex that went down, otherwise they'd have huge issues with their banking clients
What are you talking about?
I said about the quality of price feed, not Currenex.
I don't care who are GO's LP, what bridge do they use.
I need more reliable, competitive pricing and faster execution.
And of course I think GO can provide us more suitable solution.
  • #3,126
  • Sep 21, 2011 8:43am Sep 21, 2011 8:43am
Quoting MaryJane
everything relatively OK until the price starts to move a bit, quote feed almost frozen now, ridiculous. pretty useless when trading this chop. open/close/modify was within 3 seconds today(11 trades, Real2) but after NY open it took almost 20s in one two cases (close, modify).@Chris: GO has to do something or ppl will run away and tell the others to avoid you.
I have no problem about their feed at least.
no trades @NY session so far.
  • #3,127
  • Sep 21, 2011 8:46am Sep 21, 2011 8:46am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
execution times have never been worse.. from former less than 300ms now up to 12000ms!

  • #3,128
  • Edited 9:33am Sep 21, 2011 8:48am | Edited 9:33am
Quoting Callisto
So, what was the purpose?

I restarted MT4 and still the price spikes show; the message says "to correct erroneous trade history and price activity"

seems to me the price activity stills shows on chart, what am I missing?
try re download data, i don't trade chf
Mohan
  • #3,129
  • Sep 21, 2011 10:07am Sep 21, 2011 10:07am
Again EURUSD froze at 1.3710 then 1.3712 at least twice!!!!

This is what I NOTICED! as I'm not looking all the time over my charts.

CRAP CRAP CRAP

So chris what is the solution?

13
Brokers are angels
  • #3,130
  • Sep 21, 2011 10:16am Sep 21, 2011 10:16am
Yea... watching the screen and EUR/USD freeze twice during US session ....one at least 7 took secs .... the upgrade doesn't seem to get the freezing problem away.
  • #3,131
  • Sep 21, 2011 10:47am Sep 21, 2011 10:47am
Same thing here, one of my EAs was supposed to fire an order at that time during a spike that took place at 18:02 server time (+2 GMT) and i had a ping failed in my log.

I compare my EA behavior with other accounts and the results are completely different (worse) after the upgrade ....
  • #3,132
  • Sep 21, 2011 1:34pm Sep 21, 2011 1:34pm
Wow, that sucks. Froze three times in the space of five minutes.
  • #3,133
  • Sep 21, 2011 1:43pm Sep 21, 2011 1:43pm
& There is goes again with FOMC closing trade the price froze & got server a price 30 pips AWAY!!!

TOTALLY sucks

I think that GO MARKETS is really doing their best to screw our trades here.

13
Brokers are angels
  • #3,134
  • Sep 21, 2011 2:15pm Sep 21, 2011 2:15pm
I've been watching my charts for about an hour and a half. I've had the order window open to keep an eye on whether it freezes or not, and it hasn't. I haven't put any trades on. I got changed from DC2 to DC1 once but that's it.I've had another brokers live a/c chart up and they match. Spreads been moving as you'd expect, and nothing silly. I'm happy with it.
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  • #3,135
  • Sep 21, 2011 6:06pm Sep 21, 2011 6:06pm
Hi Guys,

I have checked through everything and can see that last night there was no outage, no firewall issues or lost packets of data, and we were well under bandwidth and server memory. The only thing I can't vouch for is whether the feed stuck for a few seconds - they aren't measurable at our end and given the error earlier in the day from their end it could be possible that they had more issues later on.

I understand that not everyone is going to have perfect connection and execution at all times, and perhaps part of that is because of the fact that our servers are located in Australia, a long way from many of you. What I will say to some of you is that if you are continually unhappy with the service you are receiving, then I encourage you to not trade with us. I would hate to think that your trading is any worse off because of the connection you get to our servers, and if you can get better elsewhere then you would perhaps be better to use them.

To keep you all in the loop, we are continuing to evaluate many aspects of our setup, relating primarily to liquidity providers and server locations. We are now in discussions with several different LPs who are competing for the right to win our business, which can only be good for all of our clients. We are committed to finding the right LP which will allow us to change from being a normal STP provider to being a genuine ECN and give the best possible trading conditions to everyone, including the removal of the minimum stop/limit distance. This will also likely involve the relocation of our servers to London or New York to get the best possible execution for everyone. Of course this is not an overnight process, but takes a little time to get right.

I am going to be in England over the next couple of weeks and will be meeting some of these companies with a view to getting us closer to the massive changes which will benefit GO Markets and all our clients. Exciting times, indeed...

Thanks,
Chris
  • #3,136
  • Sep 21, 2011 6:29pm Sep 21, 2011 6:29pm
Is anyone else using Mammoth VPS? If so did you notice any disconnects during the FOMC statement?
  • #3,137
  • Sep 21, 2011 8:53pm Sep 21, 2011 8:53pm
are we going back to slow execution ? from last night execution time increased (may be most of the trader back ?)
Mohan
  • #3,138
  • Edited 9:18pm Sep 21, 2011 8:58pm | Edited 9:18pm
Yes I have three Go platforms running on 2 separate Mammoth VPSs. My ping time to Go/Sydney is 1ms.
Price did freeze quite a few times during the FOMC spikes but did not disconnect. Execution times are good, but that doesn't work if the price doesn't move and then gaps to your stop and you've missed your target, or your trailing adjustments don't work due to the price not moving. I lost a lot of money today due to this problem.

I have platforms open at home as well and compared them to a live Pepperstone platform. Pepperstone didn't freeze at all.

I understand that the Go staff are sleeping during FOMC spikes, and they think we are talking about ghosts. But how could they not have monitoring software to look back at their platform behaviour during events like that?
  • #3,139
  • Sep 21, 2011 9:03pm Sep 21, 2011 9:03pm
Quoting coral
Yes I have three Go platforms running on 2 separate Mammoth VPSs.
Price did freeze quite a few times during the FOMC spikes.

I have platforms open at home as well and compared them to a live Pepperstone platform. Pepperstone didn't freeze at all.

I understand that the Go staff are sleeping during FOMC spikes, and they think we are talking about ghosts. But how could they not have monitoring software to look back at their platform behaviour during events like that?
Hi Coral,

If you are not aware, Pepper's execution times are slower than GoMarkets - that is until they complete their move to NYC in 2 weeks
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  • #3,140
  • Sep 21, 2011 9:27pm Sep 21, 2011 9:27pm
Quoting iwillsurvive
Hi Coral,

If you are not aware, Pepper's execution times are slower than GoMarkets - that is until they complete their move to NYC in 2 weeks
Yes I'm patiently waiting until they finish their move, and then will do all the stress tests I can from my CNS NY vps. I hope it works.
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