Are IBFX servers down? | Forex Factory

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Are IBFX servers down?

  • #1
  • First Post: Sep 13, 2011 12:15pm Sep 13, 2011 12:15pm
Are their live servers down? My internet is up and running but I can not login to my account, I also experienced a lengthy login time on their website just to access information. Looking to see if it's just me or if others are experiencing the same with them?
  • #2
  • Sep 13, 2011 12:24pm Sep 13, 2011 12:24pm
They do seem to be down. I haven't gotten any tick data since 16:50:12 GMT. I started to go through the process of chatting with someone in support, but quickly lost interest in waiting for someone to pick up the other end.

I did notice the Forex Factory price feed from them is still live (or was when I checked) so they have some servers running.
  • #3
  • Sep 13, 2011 12:30pm Sep 13, 2011 12:30pm
Same goes here, no price movement over my chart via IBFX. Plan to call them if still unsolved in 30 minutes.

cheers
  • #4
  • Sep 13, 2011 12:31pm Sep 13, 2011 12:31pm
Thanks for the replies. I'm skyping with another person that has an account with them that is on hold with support as well. At least I know now it's not isolated to me or my region.
  • #5
  • Sep 13, 2011 12:51pm Sep 13, 2011 12:51pm
yup seems to be down .... i wish they would spend some money and get better hosts / servers this should be their number one priority rather than come up with widgets and what not. its hardly been 3-4 days since the last time they were down! its becoming quite frequent
  • #6
  • Sep 13, 2011 12:55pm Sep 13, 2011 12:55pm
Fugly,

What is just as disturbing as that is the length of time that its taking to get in touch with support..either online chat or phone, in order to manage trades. My friend was finally able to get through but the extended period (due to understaffing it would seem) has drastically changed the outcome of small timeframe trades.

Edit to fix the person addressed to.
  • #7
  • Sep 13, 2011 1:16pm Sep 13, 2011 1:16pm
bout to switch brokers if it isn't fixed soon


Quoting Cope
Fugly,

What is just as disturbing as that is the length of time that its taking to get in touch with support..either online chat or phone, in order to manage trades. My friend was finally able to get through but the extended period (due to understaffing it would seem) has drastically changed the outcome of small timeframe trades.

Edit to fix the person addressed to.
  • #8
  • Sep 13, 2011 1:23pm Sep 13, 2011 1:23pm
back up it seems...at least for now.
  • #9
  • Sep 13, 2011 2:03pm Sep 13, 2011 2:03pm
Was down for me too, during which my TP in EURAUD was reached (1.3285) and bypassed up to about 1.3302. Ie my TP was reached with more than 15 pips. Now when the system is up I am still in the trade and the price is falling! Can't get a hold of them. Will they fix this you think?

While typing the above I got in touch over the online chat - they will look into it and close the trade at my TP if they see that it was there during the down period. Shouldn't be a problem then.
  • #10
  • Sep 16, 2011 10:42am Sep 16, 2011 10:42am
Quoting fjollon
Was down for me too, during which my TP in EURAUD was reached (1.3285) and bypassed up to about 1.3302. Ie my TP was reached with more than 15 pips. Now when the system is up I am still in the trade and the price is falling! Can't get a hold of them. Will they fix this you think?

While typing the above I got in touch over the online chat - they will look into it and close the trade at my TP if they see that it was there during the down period. Shouldn't be a problem then.
It was handled and the position was closed at TP by IBFX. It took some hours so I had to pay the Swap but that I can live with.
  • #11
  • Sep 16, 2011 10:45am Sep 16, 2011 10:45am
maybe you won to much?
Bulls are stupid Animals!especially when Im short!
  • #12
  • Last Post: Sep 17, 2011 9:23am Sep 17, 2011 9:23am
Quoting roughtrader
maybe you won to much?
Nah, just 75 pips.
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