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  • #2,801
  • Sep 5, 2011 12:22am Sep 5, 2011 12:22am
Quoting GoMarkets
If you close the platform and re-open it now, where do you connect to? I just tested mine and they logged to Sydney then quickly corrected to Melbourne.

At this moment the percentage of connections on each DC is as follows:

Sydney - 37%
Melbourne - 47%
San Diego - 8%
London - 8%

I would be interested to hear from some others if they are connecting to where they should be?

Thanks,
Chris

Melbourne. All's good.
  • #2,802
  • Sep 5, 2011 12:24am Sep 5, 2011 12:24am
Normally Sydney. Currently Melbourne.
  • #2,803
  • Sep 5, 2011 12:24am Sep 5, 2011 12:24am
I connect to Melbourne, but I have a vps in Sydney
  • #2,804
  • Sep 5, 2011 12:46am Sep 5, 2011 12:46am
Hi Guys,

The reason that more of you are connected to Melbourne than you were last week is quite simple - I decided to re-enable the Melbourne DC as a primary one on Friday. This was after I had a discussion with one of our server admins and we felt that perhaps the Sydney DC was struggling under the increased load. Although we had previously been told by MetaQuotes that a DC would have no such problems with the number of clients we had online, it appears that it may not have been the case.

Thanks,
Chris
  • #2,805
  • Sep 5, 2011 12:53am Sep 5, 2011 12:53am
Quoting GoMarkets
Hi Guys,

The reason that more of you are connected to Melbourne than you were last week is quite simple - I decided to re-enable the Melbourne DC as a primary one on Friday. This was after I had a discussion with one of our server admins and we felt that perhaps the Sydney DC was struggling under the increased load. Although we had previously been told by MetaQuotes that a DC would have no such problems with the number of clients we had online, it appears that it may not have been the case.

Thanks,
Chris

...and on Friday I noticed things were better, as commented below.
  • #2,806
  • Sep 5, 2011 1:13am Sep 5, 2011 1:13am
Connecting from Auckland, NZ ...

Demo points me to Sydney (DC1 or DC2)...

But connecting to Real2 points me to DC4 - London (?) ... Just tried 3 times in a row ... this is at 4pm Sydney time Monday ... (not sure what it normally connects to, haven't checked before)

EDIT:

Did a rescan servers and now have Real2 pointing me to Sydney DC1
1 pip at a time ... if the entries are strong, the rest will follow ...
  • #2,807
  • Sep 5, 2011 3:56am Sep 5, 2011 3:56am
So am I the only one with a dropout for the last 10 minutes or so, ???
  • #2,808
  • Sep 5, 2011 4:02am Sep 5, 2011 4:02am
Quoting pipsnapper
So am I the only one with a dropout for the last 10 minutes or so, ???
no your not alone,but i am back up now
  • #2,809
  • Sep 5, 2011 4:11am Sep 5, 2011 4:11am
Down for about 3-4 mins here.
  • #2,810
  • Sep 5, 2011 4:57am Sep 5, 2011 4:57am
I'm in S-E Queensland and are connected to GoMarkets Real 1, DC 4 London. I expect this is not where I'm supposed to be connected.
  • #2,811
  • Sep 5, 2011 7:25am Sep 5, 2011 7:25am
Quoting GoMarkets
If you close the platform and re-open it now, where do you connect to? I just tested mine and they logged to Sydney then quickly corrected to Melbourne.

At this moment the percentage of connections on each DC is as follows:

Sydney - 37%
Melbourne - 47%
San Diego - 8%
London - 8%

I would be interested to hear from some others if they are connecting to where they should be?

Thanks,
Chris


I am in Melbourne I have 3 accts. Two are Real 2 and I was connected on both to San Diego!!! Suppose to be Melbourne. Straight from my pc.
Third acc Real 1 was connected to London !!! from VPS Sydney
  • #2,812
  • Sep 5, 2011 8:32am Sep 5, 2011 8:32am
I've been logged in since 12 hrs ago ( 5.9.11 server time 0300 ). Haven't encountered any platform freezing, server clock ticking consistently with occasional 1~2 sec price feed lag which i reckon is acceptable considering the problems that we have been experiencing past few months. Had 3 trades...Walllaaa... instant execution!!!!

Then again, I'm not popping the champangne too early as the market's been rather quiet up till the time of this post. Need to see if the MT4 maintains this stability when prices are more volatile. Nevertheless I'm giving GO credit where it is due up till now as i've been dearly missing da good ol times with GO.

Location: Malaysia
DC Configuration: Set to Auto
MT4: Build 406
DC connection: DC1-Sydney at startup. Switched to San Diego once but jumped back to DC1
  • #2,813
  • Sep 5, 2011 8:50am Sep 5, 2011 8:50am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting GoMarkets
If you close the platform and re-open it now, where do you connect to? I just tested mine and they logged to Sydney then quickly corrected to Melbourne.

At this moment the percentage of connections on each DC is as follows:

Sydney - 37%
Melbourne - 47%
San Diego - 8%
London - 8%

I would be interested to hear from some others if they are connecting to where they should be?

Thanks,
Chris
After re-opening, one out of three platforms(R2) was connected to San Diego, the others to Melbourne as supposed
  • #2,814
  • Sep 5, 2011 11:20am Sep 5, 2011 11:20am
After reading here, I decided to purchase 4xwatch to monitor my connection to GO because I'm very often not able to watch it myself. What I've seen so far is actually fairly disconcerting. I'm still collecting info on this and haven't experienced any significant disruption while trading but I am becoming rather concerned.

My account is in AUD and I use a CNS VPS in San Diego. I am normally connected to Melbourn or Sydney.

I think GO is an excellent broker but if what I am seeing in the image below continues, I don't know that I could possibly continue to trade with GO as I fear to think what would happen if I were disconnected when live trades were on the table.

I re-iterate however that I'm still collecting info here and if this gets o the point where I feel I need to report this because it's a regular occurrence, I will and go from there. I wouldn't just drop GO unless the problem were ridiculously bad and their brokerage didn't act ethically and I don't think anyone else should act so hastily either.

Cheers
Attached Image (click to enlarge)
Click to Enlarge Name: servmon.png Size: 27 KB
  • #2,815
  • Sep 5, 2011 3:49pm Sep 5, 2011 3:49pm
Any news on Build 406? Is it safe to upgrade now?
  • #2,816
  • Sep 5, 2011 7:28pm Sep 5, 2011 7:28pm
Hi Guys,

Thanks for all the comments. You will all (perhaps) be pleased to here an update on the situation.

Last night our network admins located an issue in the firewalls which was resulting in some lost packets of data. As there are two firewalls (same model) it would appear that this is an issue with that model of firewall. The issue was escalated to Juniper (the company who make the firewalls) who then made some tweaks and restarted the firewall (which explains the approximately 4 minute loss of connection at around 6.45pm Australian time). Unfortunately that did not completely fix the problem so our team have begun working to completely rectify the problem. At this stage the issue is not entirely fixed as it will likely require some downtime and/or a change in the hardware, so will likely be done over the weekend to cause the least possible interruption.

I will continue to give you updates and I must many of you as the feedback and information has been vital in diagnosing the issue. It was not the kind of thing which would be noticed or even seen by normal server health checks so without the comments from you and our other clients we wouldnt have been able to find it.

Because the Sydney DC (live) also runs on this firewall, it explains why many people have not been connecting to it as they would expect and have found themself on a different DC from time to time.

Thanks,
Chris
  • #2,817
  • Sep 5, 2011 8:25pm Sep 5, 2011 8:25pm
Quoting mohan76
my bet on the firewall (Chris posted system usage), i think firewall screwing us when too many of us connected,

i was correct
Mohan
  • #2,818
  • Sep 6, 2011 3:10am Sep 6, 2011 3:10am
Quoting GoMarkets
Hi Guys,

Thanks for all the comments. You will all (perhaps) be pleased to here an update on the situation.

Last night our network admins located an issue in the firewalls which was resulting in some lost packets of data. As there are two firewalls (same model) it would appear that this is an issue with that model of firewall. The issue was escalated to Juniper (the company who make the firewalls) who then made some tweaks and restarted the firewall (which explains the approximately 4 minute loss of connection at around 6.45pm Australian time)....
Thats just wonderfull another yarn.. it still pisses me off when just a few minutes ago I am trying to close out a long position on gold and go short only to get a no connection message while I watch gold get hammered..

Go Markets seriously sucks and they have been pissing around for ages now spinning more yarns than you could imagine.
  • #2,819
  • Sep 6, 2011 3:22am Sep 6, 2011 3:22am
Quoting davidfsc
I've been logged in since 12 hrs ago ( 5.9.11 server time 0300 ). Haven't encountered any platform freezing, server clock ... instant execution!!!!
OK guys, confirmed that whatever fixes GO did is not working. Platform froze at server time 10:00 6.9.11 - EURUSD 1HR time frame when price was volatile. Longest freeze was over 1.5 minutes. Am I the only one having problems or everyone elses' are fine n honky dory?
  • #2,820
  • Sep 6, 2011 3:32am Sep 6, 2011 3:32am
Quoting davidfsc
OK guys, confirmed that whatever fixes GO did is not working. Platform froze at server time 10:00 6.9.11 - EURUSD 1HR time frame when price was volatile. Longest freeze was over 1.5 minutes. Am I the only one having problems or everyone elses' are fine n honky dory?
Yes. Had short outage here. Corresponded with the CHF biz.
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