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  • #2,581
  • Edited 7:33pm Aug 11, 2011 6:59pm | Edited 7:33pm
??? ... all four servers down between 01:12 and 01:49 (GMT+2) ... that's incredibly bad as for reliability.
  • #2,582
  • Aug 11, 2011 7:09pm Aug 11, 2011 7:09pm
Quoting DareXau
??? ... all four servers down between 01:12 and 01:49 (GMT-2) ... that's incredibly bad as for reliability.
Hi Guys,

I apologise there was an outage on server 1 this morning. We are awaiting MetaQuotes to report as to the cause of the problem.

As always, anyone with a trade adversely affected, please contact us and we will fix it up without any loss to you.

I must comment on the above post. We have two live servers and one demo. One live server had a problem, the other was fine. The demo server was online although it draws its price feed from the main server which meant it was interrupted.

Again, let me apologise and confirm that anyone who suffered a loss because of the outage will be sorted out - just give us a call or email in and we will sort it out.

Thanks,
Chris
  • #2,583
  • Aug 11, 2011 7:22pm Aug 11, 2011 7:22pm
Trade was sorted in the end so its all good, still hit my TP. Phew.

Now to fix my data however, I have a 5 min air gap.
  • #2,584
  • Aug 11, 2011 7:55pm Aug 11, 2011 7:55pm
Hi everyone !

i have a question that may sound dumb, but i´m going to ask it anyway. newbie here.

How does GoMarkets make profits ? Because GoMarkets offers tights spreads (like some ECN Brokers) but doesn´t charge comission. So, GOMARKETS make money just with the spread ?
  • #2,585
  • Aug 11, 2011 11:43pm Aug 11, 2011 11:43pm
Quoting rmattes
Hi everyone !

i have a question that may sound dumb, but i´m going to ask it anyway. newbie here.

How does GoMarkets make profits ? Because GoMarkets offers tights spreads (like some ECN Brokers) but doesn´t charge comission. So, GOMARKETS make money just with the spread ?
I suppose I am the best person to answer that!

We earn a rebate from our hedging partners based on your trading volume. In simple terms we make money from the spread markups and the prices you see and trade on already include that markup.

Thanks,
Chris
  • #2,586
  • Aug 12, 2011 7:30am Aug 12, 2011 7:30am
  •  onu
  • | Joined Feb 2006 | Status: superior senior member | 746 Posts
Quoting GoMarkets
I suppose I am the best person to answer that!

We earn a rebate from our hedging partners based on your trading volume. In simple terms we make money from the spread markups and the prices you see and trade on already include that markup.

Thanks,
Chris
Hi Chris,

any update on the future ECN offer ?
  • #2,587
  • Aug 12, 2011 9:26am Aug 12, 2011 9:26am
Quoting onu
Hi Chris,

any update on the future ECN offer ?
i can only imagine it would take a few months to finalize. Would it be offered via MT4 bridge?

I'm thinking that MT5 demo will be much quicker to market.
Measure trends automatically with zero lag
  • #2,588
  • Edited 12:47pm Aug 12, 2011 11:51am | Edited 12:47pm
hello, gomarkets, i want to know the detail order execution time that orders from DC3(San Diego) to sydney main server and orders from DC1(Sydney) to sydney main server. Are the both different?

I have bought an U.S VPS, good latency when connect to DC3, between VPS and DC3. but what i'm worried is the order execute time, because the DC3 in U.S is far away from AUS. when connect to DC1 has bad latency between my VPS and DC1, but i suspect DC1's order execute time faster than DC3, because DC1 in sydney, nearer than DC3, am i right?

help me. sorry for my poor english.
  • #2,589
  • Aug 12, 2011 1:05pm Aug 12, 2011 1:05pm
Quoting jerrydeng
hello, gomarkets, i want to know the detail order execution time that orders from DC3(San Diego) to sydney main server and orders from DC1(Sydney) to sydney main server. Are the both different?

I have bought an U.S VPS, good latency when connect to DC3, between VPS and DC3. but what i'm worried is the order execute time, because the DC3 in U.S is far away from AUS. when connect to DC1 has bad latency between my VPS and DC1, but i suspect DC1's order execute time faster than DC3, because DC1 in sydney, nearer than DC3, am i right?

help me....
Hope the VPS was CNS ?

Check GO Markets on this list!

http://helpdesk.commercialnetworkser...barticleid=174
It takes a lot for me to IGNORE you, but you can try.
  • #2,590
  • Aug 12, 2011 9:38pm Aug 12, 2011 9:38pm
This really needs to be cleared up on the GoMarkets website or something. I've read bits and pieces of this thread and STILL have no idea what the benefit of having DCs outside of Aus' is. I've stayed with CNS because their service is awesome but signed up specifically because of the low latency and co-location to GoMarkets' DC3 in San Diego.

While CNS is great n' all, I'm considering a switch to an aussie VPS service simply because I need latency as low as I can get it and this was my intention when I signed up with CNS. It was a while afterwards that I came to understand that even from San Diego, it was still best to connect to Melbourne or Sydney.

So what's the deal?
  • #2,591
  • Aug 12, 2011 10:32pm Aug 12, 2011 10:32pm
After looking through the thread again a bit, I discovered a previous post from Chris that seem to explain things. Post number 2334 in this thread seems to make the case for extra DCs adding a layer of security?

I am curious to know if there would be any benefit from having a VPS in San Diego at all?

Cheers
  • #2,592
  • Aug 13, 2011 1:30am Aug 13, 2011 1:30am
the point of the dc's is so that you are never connected to the actual server. everything is bounced through the dc you are connected to onto the actual server, and from the server through the dc to you. it's like speaking with the president of the united states... you probably won't get to speak directly to him, instead you pass messages back and forth through one of his secretaries.

having dc's in different places is useful in case some idiot with a shovel decides to dig a hole in the ground right where a major internet cable is located and so takes out half of Australia's internet. if a dc is in the affected area then no one can connect to it anymore but there might be a dc in some other area that still has a perfectly fine connection to the server and all other unaffected locations, as long as the server is also unaffected. it wouldn't be the first time something like this happened when digging a hole somewhere.
Congratulations ScalaFX for coming out of the closet!
  • #2,593
  • Edited Aug 14, 2011 2:31am Aug 13, 2011 6:55am | Edited Aug 14, 2011 2:31am
Quoting sparten
I wish GOMARKETS have web platform for MAC users
and I wish to have many withdraw options not only for bank account
Quoting josef
This is also an issue for me.
you can run MT4 on mac and linux by installing CrossOver (Windows Emulation)

http://www.codeweavers.com/via/MetaTrader4



Inserted Video
Mohan
  • #2,594
  • Aug 13, 2011 8:58am Aug 13, 2011 8:58am
Quoting Wacky Canuck
After looking through the thread again a bit, I discovered a previous post from Chris that seem to explain things. Post number 2334 in this thread seems to make the case for extra DCs adding a layer of security?

I am curious to know if there would be any benefit from having a VPS in San Diego at all?

Cheers
I look forward to this reply also, as next week I need to choose between an Aussie VPS or the CNS option!
It takes a lot for me to IGNORE you, but you can try.
  • #2,595
  • Aug 13, 2011 10:16am Aug 13, 2011 10:16am
Quoting nubcake

having dc's in different places is useful in case some idiot with a shovel decides to dig a hole in the ground

it wouldn't be the first time something like this happened when digging a hole somewhere.
That is very true in my last job, admin for department store, it was always good when some idiot dug up the cables.
After doing what little we could without the connection, we got to relax the rest of the day lol
  • #2,596
  • Aug 14, 2011 6:36pm Aug 14, 2011 6:36pm
Quoting Wacky Canuck

I am curious to know if there would be any benefit from having a VPS in San Diego at all?

Cheers
Quoting Blackrose
That is very true in my last job, admin for department store, it was always good when some idiot dug up the cables.
After doing what little we could without the connection, we got to relax the rest of the day lol
Hi Guys,

I know I have gone into this in detail in the past, but perhaps too much detail. I would like to write something for our website to make the picture clearer, and I will try again, but everytime I do it comes out very technical and seems to confuse even the people in the office. If I can try and get it in simple terms, I will do so.

Here is what it boils down to:

 

  1. Our main trading servers are in Sydney - all orders are executed on these servers.
  2. We currently have four DCs; two in Australia, two outside.
  3. The two in Australia are the main DCs.
  4. The San Diego and London DCs are for backup only, which is why people will usually be pinged straight into Melbourne or Sydney.
  5. Under normal circumstances execution will be significantly faster when connecting to DC 1 (Sydney) or DC 2 (Melbourne).
  6. When looking for a VPS (assuming all other things being equal) you are best to use one in Australia, and more so in Sydney if you are targeting faster execution speeds.
  7. Our backup servers are in Singapore and the US. These are only used if there is a major issue on a main server. If this becomes the case, connecting to the other DCs may prove beneficial.

In summary, it is not usually a benefit to connect to our DCs in San Diego or London when compared to Sydney and Melbourne.

I hope that helps, but if you all need more clarification, let me know and I will see what I can do!

Thanks,
Chris

  • #2,597
  • Aug 14, 2011 7:34pm Aug 14, 2011 7:34pm
Hmmm...you know, this is really very disappointing. I use Commercial Network Services for my VPS needs and they are truly a fantastic service. That GO had co-located one of their servers in San Diego with CNS was actually a big reason that I picked GO as my broker of choice. Now, I'm not sure what I can do to decrease latency.

The situation I am in is as follows. My connection to the GO servers in Australia is fantastic. It's a solid connection and I spend about as much time worrying about a dropped connection to the Aus' servers as I do spending time worrying about being suddenly turned into a small mason jar full of apple sauce...which is to say I don't worry about it at all. However, order execution time is a different story altogether and has recently become a major issue of concern for me.

I am unaware of who GO uses for liquidity providers so I don't know if orders from GO servers are sent primarily to liquidity providers in Australia, the United States or Europe. I assume Asia is a secondary provider for liquidity though whatever the case, the point is I don't know and it's important for me to consider currently because I envision the following as a possibility.

Imagine my order is sent from San Diego to Sydney. This is a little bit of a long trip on it's own but then, from there, when my order arrives in Sydney, what happens in Sydney? If the order goes to a liquidity provider in say...Melbourn, fine. Off the order goes, it comes back and then in San Diego, I see that my order was executed in great time. Essentially, if I understand it correctly, the time that matters is From when I enter an order, to when it arrives to when GO gets it sent to a liquidity pool. From that point on, the return trip is basically just notification. While I'm already concerned about the time it will take for my order to get from San Diego to Sydney, what concerns me further is the time it would take for the order to be executed if it's sent from GO to a liquidity provider in say Europe. One starts to wonder just how far these round trips are for order execution.

I'm sorry if this post has seemed a little disjointed. I hope it's able to be properly interpreted so this can be explained further.
  • #2,598
  • Aug 14, 2011 10:38pm Aug 14, 2011 10:38pm
I have never seen this much quicker withdrawal processing in my trading life, i made 2 request both processed withing 15 mins. of request.

it would be nice if you move to electronics withdrawal request instate of paper one. (i am a green lover)
Mohan
  • #2,599
  • Aug 15, 2011 1:10am Aug 15, 2011 1:10am
Quoting Wacky Canuck
Hmmm...you know, this is really very disappointing. I use Commercial Network Services for my VPS needs and they are truly a fantastic service. That GO had co-located one of their servers in San Diego with CNS was actually a big reason that I picked GO as my broker of choice. Now, I'm not sure what I can do to decrease latency.

The situation I am in is as follows. My connection to the GO servers in Australia is fantastic. It's a solid connection and I spend about as much time worrying about a dropped connection to the Aus' servers as I do spending...
Your fill price is the price that gomarkets reports back as being accepted. This is usually less than 1 second.

But yes, you want to be as close to their servers in sidney as possible if latency is a big issue. I plan to test out one at MammothVPS. If you chat for a few minutes with their live support, ask them if they have coupon. You can get 50% off first month. you could test and see the latency. The one thing that you'll notice is that they are completely un-managed. It's like buying a laptop. Once you are loaded into windows, you are on your own. CNS will help you do email/ftp setup, etc. What i found disappointing is that they don't at least point out what other clients have done for what you are asking for. At least some open source softwares solutions.
Measure trends automatically with zero lag
  • #2,600
  • Aug 15, 2011 1:17am Aug 15, 2011 1:17am
Quoting mohan76
I have never seen this much quicker withdrawal processing in my trading life, i made 2 request both processed withing 15 mins. of request.

it would be nice if you move to electronics withdrawal request instate of paper one. (i am a green lover)
Yes, it would be nice to have a secure online withdraw form. Enter your information, have a confirmation page so that customer can double-check spelling. If you want two-factor security, you could do an SMS confirmation code thing and request that user enter code sent to phone as an additional requirement before the form is fully submitted (have option to re-send SMS in case of network error)

This is in-lieu of a true back office for clients. I think this would work out to be easier in the long run on both clients and your staff.

I take it MT5 should be released shortly?
Measure trends automatically with zero lag
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