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MB Trading Futures - Introduction

  • #7,901
  • Aug 9, 2011 10:40am Aug 9, 2011 10:40am
Quoting jonjon
Is MBT not giving credits for limit orders anymore ??
The last 2 days the mt4 does not show credit for limit orders for live accounts. Dont know abt demo .

Another thing is why is there so many technical issues cropping up all the time ?

This issue of account balance live is something to keep a watch on. Cos it shows bigger issues that can rear its head. If my account balance cant be live as trades are taken or closed then y this broker. ( Mt4)

Also customer service has gone the way of the economy. Waited 10 mins for a service rep...
Jonjon,

Of course we’re still paying for limit orders. Please send me a screenshot of an order where you think you didn’t get paid and I will have a look.

Regarding account balance issues, are you referring to MT4? MT4 is not FIFO compliant, and it allows you to hold different positions in the same pair and close them in whichever order you wish. However, that is not NFA compliant from the perspective of statements, so your on-line statements and Desktop or Desktop Pro software would be accurate at all times. Swaps and other items vary based on which positions you are holding under FIFO rules, and this results in small differences over time which we correct daily when you are flat at rollover.

What time did you call in that you had a ten minute wait?
  • #7,902
  • Aug 9, 2011 10:41am Aug 9, 2011 10:41am
Quoting leeon
Hi Justin,

I can't login with the same account number on two different computers, one is at home and another one is at work. it is a demo account. i know that i was able to do that in the past. any suggestions?

it works at home, but not at work. it gives me 'invalid account' error

regards
Desktop or MetaTrader?
  • #7,903
  • Aug 9, 2011 10:58am Aug 9, 2011 10:58am
Quoting zznbrm
Looks like they change it up a bit in MT4. If you use a limit to close an order, the positive commission is automatically added to the "Commission" column in your terminal window. If you use a stop to close an order, the negative commission is treated as a subtraction of your balance.

I'm sure MBT representatives can give a definitive answer.
Zznbrm,

When you exit a trade in MT4, either exit is then followed by a separate Deposit (if you exited by a Take Profit that got hit) or Withdrawal (if you exited by market order or stop loss that triggered) for the amount of the closing commission. MT4 only has one commission column per trade, and it is used on the opening of the position, so we have to do it this way.
  • #7,904
  • Edited 10:43pm Aug 9, 2011 11:36am | Edited 10:43pm
Quoting jleblang
Zznbrm,

When you exit a trade in MT4, either exit is then followed by a separate Deposit (if you exited by a Take Profit that got hit) or Withdrawal (if you exited by market order or stop loss that triggered) for the amount of the closing commission. MT4 only has one commission column per trade, and it is used on the opening of the position, so we have to do it this way.
Yes, that is how it has been working until the past 2 days.

For example, I opened a 0.3 lot EU buy (using limit) this morning and it showed $0.08 in the Commission column in MT4. This is as expected and has not changed.

However, when I closed my order (TP was hit). The additional $0.08 commission was not added as a deposit as has been happening in the past. Instead, the $0.08 was instantly added to the Commission. So, my closed order looks like this:

Edit: Interesting! After rollover today, I started getting credits for closes again instead of being added to the commission. Very strange!
Attached Image (click to enlarge)
Click to Enlarge Name: eu3.jpg Size: 15 KB
  • #7,905
  • Aug 9, 2011 1:24pm Aug 9, 2011 1:24pm
Quoting fxreporter
Can someone help me understand what seems to be two diff views of MB Trading?
There's no doubt they have issues, as with any broker. I would say the majority of complaints you'll read here come from MT4. I have no experience using MT4 with them, so I won't comment on any of the legitimate issues. It's worth noting that many complaints are about the demo environment and its use as a partial test environment (causing funky things to happen).

There seems to be the occasional Nav/Pro issue where people are unable to modify or close orders, however it has only personally impacted me once.

I like to keep things in perspective though, major exchanges, brokers, data providers have issues all the damn time. Today we've had a major issue with our Reuters platform having long delays to their trade & quote data for certain markets (e.g. receiving trades from 20 minutes ago now, consistently), and Euronext is still disseminating index trade values despite closing hours ago.

Can't speak to the customer service too much-- only used online support a handful of times for minor issues and they were helpful, and I've only used the trade desk one time. They were also helpful however there was a few minute wait to get in touch.
  • #7,906
  • Aug 9, 2011 1:38pm Aug 9, 2011 1:38pm
To all those moaning about disconnects. MBT is up and running and executing through FOMC announcement minutes ago. O+a is offline.
  • #7,907
  • Aug 10, 2011 2:22am Aug 10, 2011 2:22am
Thx ZZ know that.

I do agree the issues are more from mt4 . Since i like trading on the charts , leaves me few choices. The hook ups with NT and multicharts has its issues too.

Anyway the comms issue is of small concern to me. Just thot i bring it up to see if anyone else has the same issue. Comms to me is just part of doing biz :-)) But the rebates do make it kinda nice .

Just traded eurchf on Oanda ... running different strat there...and the spreads 15-20 pips LOL I called them in singapore and told them they are money changers not brokers. hee hee

Anyway still made 100 pips of eurchf :-))
  • #7,908
  • Aug 10, 2011 2:43am Aug 10, 2011 2:43am
Justin ,

called customer service during London Time.
  • #7,909
  • Aug 10, 2011 2:55am Aug 10, 2011 2:55am
So what's the consensus on trading live on their MT4 platfrom, does it still have ordering problems?

When I was a live MBT customer in the past my 10 pip stop didn't trigger resulting in a 100 pip loss. It was possible it was the market at that time but gotta question if MT4 was at fault here ....

Now, I'm thinking about opening MBT UK only using their Desktop for order management.
  • #7,910
  • Aug 10, 2011 4:53am Aug 10, 2011 4:53am
I've had those similar incidents of late too.
Reckon its a mt4 issue. But fortunately for me it was quite pleasant.
2 wins from that when my TP was exceeded and made more.
One lost , stop not triggered, but price came back my way and i manually closed it for usd40.00 loss.

Reckon mbt is the choice out there considering whats on offer. ;-))

Mind you the incident u cited that happened to you could have happened anywhere. Even MF global , slippage at times , in fast markets could derive similar results.
  • #7,911
  • Aug 10, 2011 6:07am Aug 10, 2011 6:07am
there issue with mb trading uk beta site when i go to sign up i cant pick country from the drop down box its empty
  • #7,912
  • Aug 10, 2011 7:00am Aug 10, 2011 7:00am
Quoting jonjon
I've had those similar incidents of late too.
Reckon its a mt4 issue. But fortunately for me it was quite pleasant.
2 wins from that when my TP was exceeded and made more.
One lost , stop not triggered, but price came back my way and i manually closed it for usd40.00 loss.

Reckon mbt is the choice out there considering whats on offer. ;-))

Mind you the incident u cited that happened to you could have happened anywhere. Even MF global , slippage at times , in fast markets could derive similar results.
Naw, this was like a year and a half ago, in Asian session, no major news about ... wtf?? I lost a lot of confidence and shaved 20% off my account at that time so I changed brokers immediately.
  • #7,913
  • Aug 10, 2011 8:54am Aug 10, 2011 8:54am
Before last Desktop Pro upgrade there was a possibility to Zoom In/Out charts with Keypad's Plus/Minus keys, but at present I can't make it work. It was very convenient replacement of Increase/Decrease toolbar button. I have 3 monitors, charts on right, MBT on middle, i.e. I have to move the mouse left and right, I got headache :-)

Is it only me?

Plamen
Bah...
  • #7,914
  • Aug 10, 2011 9:41am Aug 10, 2011 9:41am
Does anyone know if I can load a US Dollar index chart on either MT4 or the pro platform? If so, how? Thanks
  • #7,915
  • Aug 10, 2011 11:04am Aug 10, 2011 11:04am
Quoting E-Money
Does anyone know if I can load a US Dollar index chart on either MT4 or the pro platform? If so, how? Thanks
Yes, you need an equities/futures account and you need to subscribe to ice. Then just load the symbol and correct month.
  • #7,916
  • Edited 8:07pm Aug 11, 2011 7:43pm | Edited 8:07pm
I have a UK account. I withdrew my funds on Wednesday morning (before market hours uk time) due to my account being down alot of the time and support not answering my messages about this. I figured they're trying to get everything up and running so i won't even post about it i'll just withdraw quietly and maybe deposit again when i know everything is is running smoothly

As per the email received from MBT I confirmed the withdrawal request and have still not heard anything back after 3 days despite the email stating:

"We will email you within 24 hours to either confirm your transfer or to give you a detailed reason for rejection/delay"

The funds are still in my account and the tickets are all still open and unactioned so obviously the withdrawl process hasn't even started.

I can put up with the constant problems with my account and no reply's from support, but it's a joke when you wont give me my money back

Please give me my money. I am happy to forward the correspondence to a forum mod to prove this is legit and not just having a whinge if required
  • #7,917
  • Aug 11, 2011 11:00pm Aug 11, 2011 11:00pm
Quoting havaiana
I have a UK account. I withdrew my funds on Wednesday morning (before market hours uk time) due to my account being down alot of the time and support not answering my messages about this. I figured they're trying to get everything up and running so i won't even post about it i'll just withdraw quietly and maybe deposit again when i know everything is is running smoothly

As per the email received from MBT I confirmed the withdrawal request and have still not heard anything back after 3 days despite the email stating:

"We will email you within...
Havaiana-

I’m happy to help. Let’s go in order:

1) Can you explain what you mean by “account being down a lot of the time and support not answering my messages about this”? The fastest way to get an immediate answer is to use our on-line chat. The reps can look into your situation while you’re on with them. Were you emailing? To which email? We have had some issues with the email out of the new branch. Separately, from a technology perspective, the UK brokerage accounts and US brokerage accounts are the same. We aren’t doing any testing to bring up a new system. The platform hasn’t been down, so I’d like some details of what you mean by that.

2) If there is a withdrawal request made, we handle it. We don’t hold up funds. Having said that, as you knew when you signed up, the account opening and depositing process was a Beta process so that our teams could get used to the flow of working with the financial entities in the UK. I hate to make light of this, but I suspect that you are the first person to withdraw funds from the UK brokerage since we only started open accounts in the Beta process a couple of weeks ago. So, it’s possible that there is something wrong with the Withdrawal system, as it hasn’t been tested. For all I know, cashiering didn’t even get the request, and I’m happy to look into it and expedite that for you, but let’s not say things like “it’s a joke when you won’t give me my money back.” We’ve never been accused of holding funds. This is more than likely an issue with it being a new system for cashiering in UK.

You can certainly contact me via private message on these forums to provide me with the information to look it up. You can also hit our teams up via chat.
  • #7,918
  • Edited 11:10am Aug 12, 2011 10:21am | Edited 11:10am
Quoting jleblang
Havaiana-

I’m happy to help.
I have sent you a PM with the details
  • #7,919
  • Edited 11:44am Aug 12, 2011 11:09am | Edited 11:44am
Quoting havaiana
I have sent you a PM with the details

Just to show i'm not overeacting, these are the types of responsesi get from support (and last time i called it cost me $35), names taken out

Please wait, an operator will be with you shortly.
There are currently 1 chat request(s) before you in the chat queue.
Your request is important to us. Please wait, an operator will be with you shortly.
Your request is important to us. Please wait, an operator will be with you shortly.
Your request is important to us. Please wait, an operator will be with you...
Thanks for the private email. As I suspected, there was a glitch on the new UK site for withdrawals, the correct information was not sent to the cashiering department, and yours was the first such ticket put into the system. Thanks for helping us work out the kinks, your money is being sent now.

Update: This has been processed for you and the normal wire fees were covered by us, thank you for your patience.
  • #7,920
  • Edited Aug 14, 2011 5:41am Aug 13, 2011 11:07am | Edited Aug 14, 2011 5:41am
MBT is going to introduce a new commission structure. Are they going to remove the get paid for limit orders? Please dont do that because my strategy that take advantage of limit orders payment is in the final stage of live testing! http://www.mbtrading.com/images2/forex/fxhero.jpg
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