MB Trading Futures - Introduction

Congratulation for UK Office

That is a behavior of a market maker.

It seems that the MBT manipulates the platform.

MB Support seem to have fixed the problem now. It doesn't appear anyone else had this problem so i think it was just a problem with my account/platform? I have executed a few orders in the last few hours and none have been rejected (I'm not sure what the problem was or how they fixed it)

edited to add, My account is with the UK office which is still in Beta

LOL, And you say this because one guy in a Beta account couldn't place a trade?

.......and may be you started to trade tomorrow.....!!!!!!

Never had an order rejected in 3 1/2 years.

Maybe I`m blind but I have`nt seen any reply from MBT about my polite "request" few post ago regarding MBT putting into MT4 charts like S&P 500,
GOLD, Majors Indexes + others (all non tradable, but for market preview) Many other brokers/dealers have done so.

So?

I am actually now getting to the point of leaving MB Trading, after having them for over 3 years. It started off fine, and I use to get very good 'friendly' service. However how things have changed. I am not posting this as newbie, or someone who just opened an account. I am a respected member of my trading groups, and trade with well over 100 traders worldwide, and I know exactly how and what the market gives and can take. I never expect things to be 100%, but usually when I make a mistake that I own upto it, and usually pay for it. Because I have made my share of bone head mistakes of placing a trade in the wrong direction, yet I never call up MB Trading and ask for a do over or cut.

However last night my time, rather 3am ET monday session my MBT Navigator froze quotes as well post false positions numbers, in other words once I opened the trade it would show -37 pips, as well post +35 pips. I knew something wasn't right, because I use a seperate account for charting, and the charts were still showing market flow. I know for damn sure my internet was fine. However through the minor panic of getting quotes incorrect and posistions sizes not posting correctly, which would have been nice because it show +25 +24 +27 +30, all closed. Yet I never banked single dime, and I would'nt expect too. So after all this I am out minimal trades, less the commission. I called the help desk, and waited for at least 20 mins, no answer.... tried the online chat support, no one there. Finally had to call the 866-***-**** of futures and equites to get ahold of someone, and spoke with the dullest and most unfriendly/unsupportive order desk rep ever. Now if I had to work in CA at 12:15am(where they are located) I would'nt expect to be cheery and upty up, however he expressed no understanding, and basically put in words that 'yes we did have a quoting issue with our navigator, but orders were still fine.. and made me feel pretty dumb for trying to take a trade when I couldnt see quotes.." Was not helpful, and basically made it feel like I was asking for a correction/refund which would be stupid.

Now my question would be, is why would anyone still think it would be normal to do business when the quotes are off, but it accepts my order, yet it displays in the 'open positions' box in the red 37 pips or vice versa positive 30 pips. Wouldnt someone freak, and close posistions, well that is what I did. I would have rather the system freeze up when it displays bad quotes and bad posistions sizes, and miss out on my trade which has happened before, and I never called and complained about it to the them, because that is to be expected. But if you have a screen display all of a sudden freeze Quotes(which the rep agreed it had did) and display incorrect position size, how am I suppose to trade confindently. Keep in mind I place my orders off my charting software which is has no connection to the MBT Navigator. Look MB Trading, you have made plenty of comission off of me, and this is your error and you should own upto it. I have called right at 8am this morning, and was told that I would be getting a call back after they invesitigate. Let's see how this ends ups. Because I am really on the verge of leaving MB Trading, and letting much more know about this situation. I wish it didn't come to this, because I was willing to hammer through other situations but at this point is is quite obvious you guys just want commision and care less about your clients. However I still have hope, and still awaiting that return call.


P.S. I have never had this particular issue with the Navigator ever, and I highly respected it's reliability, upto until now.

And me at least 3 times in a month (live). Come on... It just happens...

Hi-

Can someone help me understand what seems to be two diff views of MB Trading? They seem to win a lot of industry awards, I assume big names like Barron's and others are doing their due diligence on the companies that they are reviewing. Then I see constant neg reviews on sites like Forex Peace Army, although some of them make no sense and are poorly written and I suspect either made up or another broker taking potshots. But then I see all of the complaints on this forum and others and I've talked to real traders who have tried lots of brokers and not too many seem all that thrilled with their MB Trading experience, like the poster before me. It seems like there are constant technology issues. Just in recent postings on this thread, people are discussing charting issues and cost basis issues and costs showing different on different platforms from the same account and slow executions. OK, so no broker is perfect, I get that, but it seems like some basic things that you need to be able to rely on..you cant'. Lots of complaining that their customer service people don't care about anything. It's hard for me to believe that this is a high-end company with so many constant issues and what seems like a lack of interest in fixing them. Can some of the people here that actually use MB Trading explain to me why they do and where so much of the constant negativity is wrong that would justify these awards that they have won? I'm not trying to bash, actually, I'd love to be told a valid reason to use them because I do like the Pay for Limits idea and I only want to use a broker that charges me a commission but gives me tight spreads, but it seems like the awards and the reality aren't in sync, and tight spreads don't mean anything if fills are at totally different pricing and the company just doesn't seem to care.

I've used and use a few different brokers. MB trading are definitely one of the best options for anyone with an account under $20k. I have the desktop pro application and execution is alot faster than other brokers i use with MT4. Haven't used MT4 with MB.

I believe you. I believe you.

brokers bashing other brokers is a popular sport in FF, didn't you know ...

Hi Justin,

I can't login with the same account number on two different computers, one is at home and another one is at work. it is a demo account. i know that i was able to do that in the past. any suggestions?

it works at home, but not at work. it gives me 'invalid account' error

regards

Is MBT not giving credits for limit orders anymore ??
The last 2 days the mt4 does not show credit for limit orders for live accounts. Dont know abt demo .

Another thing is why is there so many technical issues cropping up all the time ?

This issue of account balance live is something to keep a watch on. Cos it shows bigger issues that can rear its head. If my account balance cant be live as trades are taken or closed then y this broker. ( Mt4)

Also customer service has gone the way of the economy. Waited 10 mins for a service rep on chat and still waiting. Not gonna call as it cost more to call long distance.

Justin, what is going on with you guys . Should it not be forward steps not one step forward 2 steps back

You can not use the same login simultaneously from different locations. Prior login will be disconnected. Invalid account error you are getting at work could be because your employer might have a firewall/proxy that restricts certain ports that MBT software needs to operate. Check with your IT guys.

Pay for Limits is definitely working, I got several of them overnight.

Thanks IndyTrader.

Took profit on a couple of positions just an hour ago on limit orders. Did not show credit on live account.

Oh well ....

Looks like they change it up a bit in MT4. If you use a limit to close an order, the positive commission is automatically added to the "Commission" column in your terminal window. If you use a stop to close an order, the negative commission is treated as a subtraction of your balance.

I'm sure MBT representatives can give a definitive answer.