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GoMarkets Discussion

  • #2,441
  • Jul 18, 2011 1:52am Jul 18, 2011 1:52am
Quoting eraptheman
How about developing your own proprietary platform, I think it's about time GO has its own brand aside from the generic mt4.

Just my 2 cents
I second this, however it is a huge undertaking, especially in quality assurance dept. FXCM uk/GFT uk has more instruments to trade outside of forex, so a proprietary platform is more appropriate.

On the flip side, it would be a first that a forex-only or primarily retail forex broker had its own proprietary platform with autotrading / custom indicator. You would have greater control over the look / feel and technical capabilities. you already have a client base that would love to assist in beta testing. A great selling point also, and you could white label your own platform. This was one of OpenEcry's greatest selling points.

It would probably be more advantagous to white label/lease an existing platform, like multicharts, metatrader 4/5. I would personally vouch for multicharts. It's been a while since I've dusted off that platform, it was awesome when I last used it.

Speaking of which .....any news on MT5?
Measure trends automatically with zero lag
  • #2,442
  • Jul 19, 2011 12:52am Jul 19, 2011 12:52am
Quoting ybfjax

Speaking of which .....any news on MT5?
Hi,

We are still waiting on MetaQuotes!

We have had the hardware in place for a number of weeks now, but as it turns out MetaTrader 5 has a different licensing format which means that the MetaQuotes head office need to perform the installation. We are in the queue and it should be with us any day.

Hopefully I will get the good news tonight.

Thanks,
Chris
  • #2,443
  • Jul 19, 2011 3:37am Jul 19, 2011 3:37am
Quoting GoMarkets
Hi,

We are still waiting on MetaQuotes!

We have had the hardware in place for a number of weeks now, but as it turns out MetaTrader 5 has a different licensing format which means that the MetaQuotes head office need to perform the installation. We are in the queue and it should be with us any day.

Hopefully I will get the good news tonight.

Thanks,
Chris
I certainly hope that you are able to manage the server once they install it. They are taking quite a long time for something that is fairly basic for software. Oh well. I would only verify from MQ that after the initial install, there will be no further issues with support.
Measure trends automatically with zero lag
  • #2,444
  • Jul 19, 2011 3:56am Jul 19, 2011 3:56am
Quoting ybfjax
I certainly hope that you are able to manage the server once they install it. They are taking quite a long time for something that is fairly basic for software. Oh well. I would only verify from MQ that after the initial install, there will be no further issues with support.
agreed! installing and licensing a brand new software system intended to handle international traffic dealing with the buy and sell transactions of global monies must be no more complicated than installing msn or firefox.
Congratulations ScalaFX for coming out of the closet!
  • #2,445
  • Jul 20, 2011 5:16am Jul 20, 2011 5:16am
Thanks for the advice so far regarding trading via ipad 2 and software.

Any further experince always helpful.

Scott.
  • #2,446
  • Jul 20, 2011 6:02am Jul 20, 2011 6:02am
Hey Chris,
I have finally finished checking my net connections etc and has been stable for a few weeks now.
I am still having really bad order execution speeds sometimes up to 4-5 seconds abotu 50 % of the time.
Not as many platform disconnects tho which is good but orderspeed is a shocker.
Is the offer to send soemone down here still good if so bring it on I want this bloody thing fixed.
Cheers
  • #2,447
  • Jul 20, 2011 8:49am Jul 20, 2011 8:49am
Quote
GO Markets NL Support 3: Hello. How may I assist you?

you: Hello, I have a question about your STP bridge, OK?

you: Can your STP bridge deal with a limit order as a "true" limit order(not market order)?

GO Markets NL Support 3: No.

you: so your bridge deals with our LIMIT order to liquidity providers as a Market order?

GO Markets NL Support 3: Yes. We are true STP.

you: If you're true STP, why don't you deal with our LIMIT order as a LIMIT order?? What do you mean "STP"?

GO Markets NL Support 3: STO means Straight Trough Processing,...
I don't know whether they're true STP or not, their STP bridge sucks
  • #2,448
  • Jul 20, 2011 8:57am Jul 20, 2011 8:57am
Quoting ptarmigan
I don't know whether they're true STP or not, their STP bridge sucks
how do you know the bridge sucks have you traded with them?
  • #2,449
  • Jul 20, 2011 9:35am Jul 20, 2011 9:35am
Quoting >Apocalypto<
how do you know the bridge sucks have you traded with them?
I don't trade with them because it's possible my limit order will slip negatively.
IMHO they're just a NDD broker, not STP.
  • #2,450
  • Jul 20, 2011 6:11pm Jul 20, 2011 6:11pm
Quoting ptarmigan
I don't know whether they're true STP or not, their STP bridge sucks
HI,

I apologise for the mis-information you were given on our live chat. It would seem that they were a little confused about what you were asking.

In response to your questions, we are true STP. Every single trade is passed on to hedging partners, and of course you can use limit orders when trading with us. If you place a limit order, it is a limit order and will be executed accordingly. If you are worried about slippage on a limit order, then you need not be. You will never be filled at a price worse than the limit order you have placed.

To be honest, nobody in our sales or customer service team would know about the setup of our bridges, which I would imagine is the same for most FX companies.

I hope that clears up the confusion and I apologise for you not getting the correct information at the first time of asking.

If you need any more details about how we operate as an STP provider, feel free to contact me directly.

Thanks,
Chris
  • #2,451
  • Jul 20, 2011 6:13pm Jul 20, 2011 6:13pm
Quoting sutters
Hey Chris,
I have finally finished checking my net connections etc and has been stable for a few weeks now.
I am still having really bad order execution speeds sometimes up to 4-5 seconds abotu 50 % of the time.
Not as many platform disconnects tho which is good but orderspeed is a shocker.
Is the offer to send soemone down here still good if so bring it on I want this bloody thing fixed.
Cheers
Hi sutters,

Glad to hear that the connection is more stable, but I am annoyed to hear that the speed is still a bit hit and miss. I will be happy to arrange for someone to come and help you out. I will contact you directly in the next couple of days to try and work out a suitable time for you.

Thanks,
Chris
  • #2,452
  • Jul 21, 2011 10:42pm Jul 21, 2011 10:42pm
Hi Chris

Similar to all the fellow forumers on this thread, i'm also experiencing frequent freeze on GM MT4 platform on my computer. Price stops updating, clock stops ticking and these could happen from a few seconds to 90 seconds, especially during volatile price movements i.e. news releases. And not forgetting to mention the poor order execution which results in slippages, sometimes -ve and ocassionally +ve in your favour.

I remembered that GM had these issues back in June/July 2010 and was discussed in great length among forumers at donnaforex. I had personally exchanged a few emails with you and of course then your argument was my ISP connection was poor. FYI, the isp provider from where i am from is rated the best in terms of reliability and connectivity. In parallel with GM's platform, i am also running another Australian fx broker's platform at the same time and they never had "freezing" issues.

Nevertheless, GM fixed all these issues back then and we( @donnaforex) gave GM the thumbs-up until the past 2 months the "old ghost" is back haunting GM again. Chris, i had live chatted with your personnels several times over the last few weeks and seems like these issues are still persistent, it's frustrating when you have pending orders and not being able to do anything on your terminal. Please fix all these problems as i'm sure all our tolerences are running thin.

P/S i discovered an interesting difference in GM price update this morning. USDCHF. Can you explain the spike as highlighted on the attached charts for the benefit of all.
Attached File(s)
File Type: pdf USDCHF-H1.pdf   241 KB | 352 downloads
  • #2,453
  • Jul 21, 2011 11:15pm Jul 21, 2011 11:15pm
Quoting davidfsc
Hi Chris

Similar to all the fellow forumers on this thread, i'm also experiencing frequent freeze on GM MT4 platform on my computer. Price stops updating, clock stops ticking and these could happen from a few seconds to 90 seconds, especially during volatile price movements i.e. news releases. And not forgetting to mention the poor order execution which results in slippages, sometimes -ve and ocassionally +ve in your favour.

I remembered that GM had these issues back in June/July 2010 and was discussed in great length among forumers at donnaforex....
Hi David,

Thanks for your post. As you may have seen if you have read the thread over the last few weeks we have made a number of tweaks to our Data Centre configurations to get the best speed and reliability possible. Following from that we are still finding that unfortunately a lot of clients are still not wholly understanding of the best place to connect to as it can be misleading.

I would be greatful if you could email me or PM me with your details and account number so I can have a look at the logs to find out which DC you have been connecting to and see if I can see why you may have seen these freezes. Most people on here will confirm that when they have seen the freezes, we have been able to sort it out with a simple setting change on your platform.

As for the USDCHF chart you have attached, I have just got back into the office from Sydney about 10 minutes ago, but my understanding is that there was a fat finger spike across the CHF pairs from the feed provider today at that time. Obviously it appears to be an error, so if you or anyone has a trade caught out, we will sort it out for you. Email through to [email protected] and we will take a look and fix up the trades.

Cheers,
Chris
  • #2,454
  • Jul 22, 2011 12:54am Jul 22, 2011 12:54am
FYI, On my fx solutions chart no spike on the swissy but on Alpari the spike was bigger than on GO. Shows not just GO affected.
FF journal: Peaks and Troffs
  • #2,455
  • Jul 22, 2011 1:50am Jul 22, 2011 1:50am
Hi Chris,

Most probably not a new questions so please forgive me:

I am happy to see that we can now trade Gold and Silver via GoMarkets.

I there any chance that you will add any CFD's on indexes soon. Like the Dow or S&P or some of the European ones like the DAX, SMI, etc?

Regards,
Christoff
  • #2,456
  • Jul 24, 2011 10:35pm Jul 24, 2011 10:35pm
Quoting boerseun
Hi Chris,

Most probably not a new questions so please forgive me:

I am happy to see that we can now trade Gold and Silver via GoMarkets.

I there any chance that you will add any CFD's on indexes soon. Like the Dow or S&P or some of the European ones like the DAX, SMI, etc?

Regards,
Christoff
It would be interesting to see some of those indexes. I doubt they would give 500:1 leverage, though.

VantageFX added these not too long ago to their lineup. 1:100 leverage with 1.00 lot size minimum And I think the lot size units are calculated differently for each index.
Measure trends automatically with zero lag
  • #2,457
  • Jul 24, 2011 10:59pm Jul 24, 2011 10:59pm
Quoting boerseun
Hi Chris,

Most probably not a new questions so please forgive me:

I am happy to see that we can now trade Gold and Silver via GoMarkets.

I there any chance that you will add any CFD's on indexes soon. Like the Dow or S&P or some of the European ones like the DAX, SMI, etc?

Regards,
Christoff
Hi,

Thanks for your post.
Just to confirm we will be adding Index contracts to our range of asset classes shortly. they will first be arriving on the MT5 demo for our clients to test.
I am unsure of the leverage for these contracts as yet but we will of course keep you posted.

Thanks

Chris
  • #2,458
  • Jul 25, 2011 2:13am Jul 25, 2011 2:13am
Quoting GoMarkets
Hi,

Thanks for your post.
Just to confirm we will be adding Index contracts to our range of asset classes shortly. they will first be arriving on the MT5 demo for our clients to test.
I am unsure of the leverage for these contracts as yet but we will of course keep you posted.

Thanks

Chris
Too bad metaquotes is holding up progress. Good thing, though my EA isn't ready yet.
Measure trends automatically with zero lag
  • #2,459
  • Jul 25, 2011 3:22am Jul 25, 2011 3:22am
i hope mt4 never die.. hating mt5, i need to convert a lot of stuff :/
  • #2,460
  • Jul 26, 2011 4:07am Jul 26, 2011 4:07am
Quoting GoMarkets
Hi,

Thanks for your post.
Just to confirm we will be adding Index contracts to our range of asset classes shortly. they will first be arriving on the MT5 demo for our clients to test.
I am unsure of the leverage for these contracts as yet but we will of course keep you posted.

Thanks

Chris
Hi Chris,
Regarding the addition of Index contracts to the range of GoMarkets asset classes. How will these contracts be transacted? Will GM hedge and pocket the spread or will GM be the counter party? Having traded Index CFD's with Market Makers before, they only want to deal with losing traders. Winners are soon shown the door via the various practices Market Makers employ (sticky tickets, manual dealing etc).

Will GoMarkets be different?

Regards
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